Pawfinity

RATING:

4.6

(107)

About Pawfinity

Pawfinity is a cloud-based pet grooming solution designed to help pet salons, kennels, dog daycare and retail pet stores organize client and pet data, schedule appointments, and process payments. The integrated point of sale (POS) system enables professionals to manage inventories, client records, promo codes, discounts, gratuities and more on a unified platform. Features of Pawfinity include PCI-DSS compliance review, email notifications, invoicing, document storage, time tracking and more. It allows clinics to store files including client documents, vaccination records, receipts, invoices, expense reports, business licenses, photos, and dog training videos in a centralized repository. Additionally, managers can utilize the payroll management module to calculate emplo...

Pawfinity Pricing

Pricing from $50 USD per month, visit our Pricing Page for more! https://www.pawfinity.com/pricing/

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Pawfinity, the world's favorite Premium pet software

Pawfinity Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pawfinity

1 - 5 of 107 Reviews

Ashley

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Great program. Great detailed profiles and ease of use

Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed

PROS

Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down.

CONS

Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added.

Vendor Response

Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts!

Replied August 2017

Maggie

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Excellent software for our mobile pet grooming company

Excellent company to work with!

PROS

Pawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have.

CONS

An area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial.

Patty

Veterinary, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

The Perfect Software

Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.

PROS

There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.

CONS

There isn't anything I dislike about this software. I only wish I had started to use it earlier.

Reason for choosing Pawfinity

Pawfinity had so many great features and their support staff was so helpful and nice

Reasons for switching to Pawfinity

My old software had terrible support and crashed al the time

Samantha

Veterinary, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2020

Avoid like the plague

Absolutely horrible, and an absolute waste of staff hours.

PROS

I cannot think of a feature this software endeavoured to provide that I liked at all. The ones that stand out to me most were particularly unreliable.

CONS

The exceptionally poor customer service provided by the "support team". After weeks of correspondence regarding missing invoices and incorrect client finances, we had to leave Pawfinity. Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user. One particularly shocking example of this was that we had a number of invoices in the system become both outstanding and paid, leaving the client with an overdue balance and no way of recording payment in the system. Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.

Reasons for switching to Pawfinity

We though Pawfinity would be an upgrade, however found it completely unreliable. The customer services representative from Pawfinity even suggested us doubling up on software to ensure we would not lose invoices in Pawfinity, rather than fixing the problem itself.

Vendor Response

Hi Samantha. Your review contradicts the overwhelming majority of our others, indicating there may be some underlying concerns with it's validity. To be clear, your account was active for approx 14 days. I see your business has been banned due to harassment along with other violations of our terms of service. While unfortunate, this review is not entirely unexpected, given the notes found on your account. Both you as a daycare assistant and the business owner Andrea distributed a volume of support tickets which exceeded the average sent from any business by over 4x, many of which were simply bullying and demanding. It is not your place or responsibility to scold, punish, or berate our staff, and it will not be tolerated. As you noted, we tried to explain the issues you were having were a direct result of using the system outside of it's intended scope. This does not warrant such a nasty, one-sided review. Thankfully, our pet pros are free-thinkers and will likely dismiss this review.

Replied July 2020

Laurren

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Great Software

PROS

I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming!

CONS

Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call.