Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.

There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.

There isn't anything I dislike about this software. I only wish I had started to use it earlier.

I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming!

Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call.

Absolutely horrible, and an absolute waste of staff hours.

I cannot think of a feature this software endeavoured to provide that I liked at all. The ones that stand out to me most were particularly unreliable.

The exceptionally poor customer service provided by the "support team". After weeks of correspondence regarding missing invoices and incorrect client finances, we had to leave Pawfinity. Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user. One particularly shocking example of this was that we had a number of invoices in the system become both outstanding and paid, leaving the client with an overdue balance and no way of recording payment in the system. Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.

We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other.

The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on.

Nothing that would prevent me from looking forward to logging in every morning.

All of the features I need to run my house call pet grooming business is in this one CRM. No need to have separate applications for customer files, calendar, and payments. They have thought of everything...but by far my favorite feature is the top notch customer support. I'm impressed that the system is run by groomers, for groomers and anytime someone asks me for a recommendation I tell them Pawfinity is the best. I had tried several CRMs before finding this one, and I am completely satisfied with my choice. Truly the best in my opinion!

Customer service and thoroughness of the program to cover everything from the Financials to the clients and their pets. Easy to use as well.

Since they are constantly adding additional features and improvements I have no complaints.