Pawfinity
About Pawfinity
Pawfinity Pricing
Pricing from $50 USD per month, visit our Pricing Page for more! https://www.pawfinity.com/pricing/
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Pawfinity
1 - 5 of 107 Reviews
Tito
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
BEST software for mobile grooming
Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake.
PROSPawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one.
CONSNothing at all. This software helps me so much in my business and keeping everything organized.
Reason for choosing Pawfinity
Their price, ease of use, and ability to run it on multiple devices. I liked that they do not try to nickel and dime you like the others. Also the texting feature and digital waivers are awesome.
Ashley
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great program. Great detailed profiles and ease of use
Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed
PROSAbility to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down.
CONSNeeds easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added.
Vendor Response
Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts!
Replied August 2017
Samantha
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2020
Avoid like the plague
Absolutely horrible, and an absolute waste of staff hours.
PROSI cannot think of a feature this software endeavoured to provide that I liked at all. The ones that stand out to me most were particularly unreliable.
CONSThe exceptionally poor customer service provided by the "support team". After weeks of correspondence regarding missing invoices and incorrect client finances, we had to leave Pawfinity. Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user. One particularly shocking example of this was that we had a number of invoices in the system become both outstanding and paid, leaving the client with an overdue balance and no way of recording payment in the system. Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.
Reasons for switching to Pawfinity
We though Pawfinity would be an upgrade, however found it completely unreliable. The customer services representative from Pawfinity even suggested us doubling up on software to ensure we would not lose invoices in Pawfinity, rather than fixing the problem itself.
Vendor Response
Hi Samantha. Your review contradicts the overwhelming majority of our others, indicating there may be some underlying concerns with it's validity. To be clear, your account was active for approx 14 days. I see your business has been banned due to harassment along with other violations of our terms of service. While unfortunate, this review is not entirely unexpected, given the notes found on your account. Both you as a daycare assistant and the business owner Andrea distributed a volume of support tickets which exceeded the average sent from any business by over 4x, many of which were simply bullying and demanding. It is not your place or responsibility to scold, punish, or berate our staff, and it will not be tolerated. As you noted, we tried to explain the issues you were having were a direct result of using the system outside of it's intended scope. This does not warrant such a nasty, one-sided review. Thankfully, our pet pros are free-thinkers and will likely dismiss this review.
Replied July 2020
Maggie
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Excellent software for our mobile pet grooming company
Excellent company to work with!
PROSPawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have.
CONSAn area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial.
Patty
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
The Perfect Software
Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.
PROSThere are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.
CONSThere isn't anything I dislike about this software. I only wish I had started to use it earlier.
Reason for choosing Pawfinity
Pawfinity had so many great features and their support staff was so helpful and nice
Reasons for switching to Pawfinity
My old software had terrible support and crashed al the time