Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake.

Pawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one.

Nothing at all. This software helps me so much in my business and keeping everything organized.

Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed

Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down.

Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added.

Absolutely horrible, and an absolute waste of staff hours.

I cannot think of a feature this software endeavoured to provide that I liked at all. The ones that stand out to me most were particularly unreliable.

The exceptionally poor customer service provided by the "support team". After weeks of correspondence regarding missing invoices and incorrect client finances, we had to leave Pawfinity. Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user. One particularly shocking example of this was that we had a number of invoices in the system become both outstanding and paid, leaving the client with an overdue balance and no way of recording payment in the system. Each encounter we had with any member of the Pawfinity team left us frustrated and disappointed in their inability to accept responsibility for any issues we found across the system.

Excellent company to work with!

Pawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have.

An area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial.

Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.

There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.

There isn't anything I dislike about this software. I only wish I had started to use it earlier.