Instagram

RATING:

4.7

(4845)

About Instagram

Instagram is a social media application that enables businesses to manage content, create and edit posts and monitor customer engagement. It lets users share photos and videos, comment on other users’ posts, send private messages and search posts using custom keywords. Instagram allows marketers to gain insights into followers’ behavior and track the performance of posts and stories. Users can utilize editing tools and apply a variety of filters such as adjustment of exposure, brightness, or contrast on photos or videos before posting. Additionally, content specialists can use the application to add texts and drawings to photos or videos, remove audio files and upload digital content in bulk. Instagram allows organizations to set up and run online campaigns, p...

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Instagram Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Instagram

1 - 5 of 4,777 Reviews

Sharilee

Marketing and Advertising, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2023

Instagram Review: Research The Best Way To Use It.

User Profile

Miranda Estefanía

Verified reviewer

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

I can't believe it's free!!

I really like Instagram, it's one of my favorite social media. I love how easy is to find places to go, information about different topics, even educate yourself since there are many educational accounts out there. i love how anyone can share their passions, a lot of people are amazing at painting and they get to share their creations with their followers, some others dance, others may write... it's a plataform full of different things and that's what make it special

PROS

I like how you can capture your best moment with or without filter. You can make boomerangs, take videos and photos and also go live if there's something you want to share with anyone who follows you. Also, I like how you can connect with people all around the world; you can see different locations, discover places and even go and search of certain words in Hashtags and see not only pictures but accounts that helps you to learn more about any topic you want. I can't get enough of Instagram

CONS

Maybe that you can't send stickers like in WhatsApp, but you can send gifs and other type of stickers so it isn't that bad

Reasons for switching to Instagram

after a while i got bored, plus filters are too fake

User Profile

mohamad

Verified reviewer

Commercial Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2023

For me as a social media manager and as someone who use Instagram daily I think the app is good.

Well, after using Instagram for 2 years I think it's good for entertainment and marketing and make you contact your friends easily and message them, Instagram also gives you the possibility to meet new friends too

PROS

This app is easy to use like, it's simple and fast, it's easy to post something or share something with your friend, you can follow people that you know personally or anyone else, and it's also easy to start a conversation on it with some cause there is a place where you can send messages on it, the recommended page is good and clear from the unacceptable content.

CONS

Actually, there are some features that should be on Instagram like the availability of making long videos on Instagram like 3 minutes or 5 minutes videos, and adding the option of reacting to posts with funny reactions and angry reactions just like Facebook and other social media platform does.

Reasons for switching to Instagram

Meta for business by Facebook has been made specially to manage businesses and big businesses and also Facebook users are more than Instagram users, so that helps my page get more reached

Tanshira

Fine Art, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2024

The amazing experience with Instagram

PROS

The pros of the app are that it connects us with people worldwide. It helps us share various types of posts on Instagram, except those which go against the community guidelines. There are several types of features of the app like, filters, stickers, editing, effects and much more which I like about it.

CONS

There's nothing in particular about this app that I didn't like about the app. It sometimes posts comments twice on the app which is a glitch.

Alexis

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2020

Where's my FREEDOM OF SPEECH

My overall experience with Instagram is good due to the fact that they offer so many ways to reach new people and promote your business. Ways such as hashtags, search bar, The explore page and sending Direct Messages to people. The only problem I've had with them so far which is a big problem is them not letting me exercise my use of freedom of speech by denying me promotion of an ad I was going to pay for.

PROS

I love that instagram allows me to connect with my friends and family as well as people I haven't met before. It's very easy to use, has a lot of different features and tools such as, using hashtags to get more views or likes on your posts, search bar, The explore page and sending Direct Messages to people. I use most of these as an advantage to my business. Instagram also allows you to run ads and gives the opportunity to choose your audience. So I use that too but have recently ran into a problem with running an ad.

CONS

Although Instagram is an app with lots of benefits and is very popular it has some downfalls. Instagram has the option for its users to make ads that promote their page or products but I've recently had a problem with running one of my ads for my business. I was trying to promote my clothing store on a video that had music in it and the music is an original song that I wrote. Well when I hit start ad Instagram made me wait like an hour before getting back with me about why. Their reason as to why I couldn't run my ad was because it had to do with political views and they didn't want me to influence anyone's vote or decisions. But people are clearly influencing peoples votes and decisions EVERY SINGLE DAY! So I didn't understand then and I don't understand now as to why they wouldn't let something go through that I WAS PAYING FOR and let me exercise my right to speak on whatever matters I wanted to speak on. Customer support didn't help one bit, they just kept sending me the same information over again so I finally just didn't worry about it and found another way to promote my business through another app.