About Incy.io

Incy.io is a cloud-based physical security solution that enables businesses in the manufacturing, retail, healthcare, hospitality, logistics and various other industries to track and manage reported incidents across facilities. Professionals can create new incident reports with details, such as description, rate of severity or monetary loss and assign issues to specific employees for quick follow-ups.

Managers can add images or attachments in reports and receive email notifications about new observations, allowing them to gain an overview of the reported incident and provide all required resources for remediation. Using Incy.io, enterprises can sort frequently occurring incidents into custom categories and add icons for quick identification. Additionally, adm...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Incy.io

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Recomended

We are using this software to collect reclamation and error data from our processes.

Pros

Very flexible software to adjust for companys needs.

Cons

There is no testing environment that would ease the development.

February 2020

Jarmo from Euroports

Company Size: 501-1,000 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

Incy.io user experiencies

Incy.io has been used in different type of reporting and daily management issues. Examples are documentation of pre-transport damages, safety, incidents, initiatives, management of change, hot work permit, etc. The software allows admin user to tailor it to fit for purpose and user needs.

Pros

The software is very easy to use and do not need training. Simple and logic approach. The admin users are able to develop own reporting forms. The company has a clear development roadmap for further development.

Cons

At the moment no possibility to get excel type of lists of entered observations (but is already under development). Admin user tools are not as smooth to use than the actual software.

Reasons for Choosing Incy.io

Possibility to develop and create own reporting forms for different needs. The possibility to keep the tool very simple with a low number of mandatory fields and steps.

Response from Plan Brothers

Replied February 2020

Thanks for taking time to give us feedback Jarmo! We are glad that you have found incy.io easy-to-use - lowering the threshold of reporting has been our goal from day one.

November 2019

Niklas from Ramirent Finland

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

November 2019

User experience

From the start our employees have been satisfied to INCY and other PB products that Ramirent is using.

Pros

User friendly - Easy to use. Flexible environment to do changes - Development. Customer support - PB workers

Cons

Observation listing could be more structured.

Reasons for Choosing Incy.io

Flexibility, functionalities, development opportunities compare to other systems.

Response from Plan Brothers

Replied August 2020

Thanks for your positive feedback Niklas! It has been a pleasure working with you and the rest of the team. Your need for additional filters for the observation listing view has been added to our roadmap.

July 2020

Katariina from ARNON Oy

Company Size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

HSEQ Management Made Easy

We are reporting numerous categories with Incy internally, and therefore process development has improved dramatically.

Pros

Integration was extremely easy and development can be handled by ourselves.

Cons

Reporting sections could use some updates. I am missing e.g. a simple list of observations where you could filter the results with each column available.

Reasons for Choosing Incy.io

This product is easier to use for our personnel, and development can be handled easily in-house.

April 2019

Richard from Saracens Ltd

Verified Reviewer

Company Size: 201-500 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Affordable, Adaptable and Accruate

Excellent experience, from product design through to ongoing support. The product is affordable, adaptable and accurately collates the information required in simple format for incident reports, reactive maintenance, predictive maintenance and PPM.

Pros

Plan Brothers’ service incy.io has made it easier for us to log the amount of things going on in the stadium. The PB team makes working with incy.io easy, and makes sure that it’s fitted to our needs.

Cons

Some development required around analytics but fully expect the team to work with us on this development when required.

Response from Plan Brothers

Replied April 2019

Hi there Richard! We're glad that you've received value from incy.io. We're motivated to keep you satisfied in the long run, so please let us know of any possible advancements you'd like to experience. We develop our products with a two-week sprint cycle, and the feedback we receive is always highly noted in the sprint planning when deciding what new features are highlighted next from our backlog. Last but not least, thanks for the review! It means a lot to us.

September 2019

Emma from Westmorland Homecare

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Effective and easy to use

Good for keeping the office and on call informed in real time of any incidents or accidents with the team out in the community delivering care. Good for record keeping and evidencing to CQC how we keep our clients and staff safe.

Pros

It is easy to use and an effective two way communication tool. The monitoring can be done instantly so all incidents and communications from our HCA's in the community can be responded to in a timely manner.

Cons

We have two branches; the permissions and initial set up can be a little confusing and could give rise to data protection breaches if we don't get it right

Response from Plan Brothers

Replied February 2020

Thanks for your review Emma! We're glad that you've found incy.io as an easy-to-use communication tool, that based on the stars, also provides value for money.

March 2018

Samuli from Finnish National Opera and Ballet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2018

As a safety and security manager I was in charge of choosing and implementing this software

Pros

For incident reporting, this software is simply the best there is. It is by far the fastest and easiest to use compared to competitors' softwares. Pricing is very adaptable and suites small and big companies. All functions are top quality and software is developed constantly and customer's voice is heard.

Cons

As good as this product is for near-miss, accident and other reporting, it would be great if you could use the same software for other use as well. For example risk analysis, incident investigation and audits should be able to make using the same software and not several. Thus the three stars in "features and functionality". For incident reporting only, I would have rated five stars.

Response from Plan Brothers

Replied March 2018

Thanks for your valuable feedback Samuli! Risk analysis and auditing processes can be streamlined with our other product audits.io. However, we've just created a feature in incy.io that enables you to carry out incident investigations. Your account manager will contact you in person for further information.

May 2019

David from Arcada

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Arcada

Improving safety, not only reactional but also proactively

Pros

Makes it possible to be proactive in safety development

Cons

Login could be easier, but that is not really a software problem

Response from Plan Brothers

Replied June 2019

Thanks for taking time to review incy.io David! We're really glad that you have gained value and have positive things to say about the tool. We'll try hard to exceed your expectations in the future with the upcoming feature releases.

September 2018

Vesa from Primehotels Oy

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

Easy and flexible software for hotel use

I use this for emergency, maintenance, lost and found items and Housekeeping issues.

Pros

-Easy to use -Easy to configure -fast customer support

Cons

-Sometime slow when loading pictures -Still some "must fill" colums but this wiill be soon solved

Response from Plan Brothers

Replied April 2019

Thanks for your review Vesa! We're working hard to turn the possible cons into pros.

September 2020

Pasi from Finnpilot Pilotage Ltd

Company Size: 201-500 employees

Industry: Maritime

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Happy customer

Pros

Easy to use Relatively easy to intergrate Easy to set up and modify

Cons

Nothing to mention here... Honestly surprised how great this software is.