Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"The software is super easy to use and easily modifiable to one's needs. Thousands and thousands of different reporting forms can be generated just by a few clicks!"
"User friendly - Easy to use. Flexible environment to do changes - Development. Customer support - PB workers"
"Easy to use Relatively easy to intergrate Easy to set up and modify"
Cons
"Some development required around analytics but fully expect the team to work with us on this development when required."
"I like all. Easy to use. No complains. Good tool."
"User interface considering the report view is quite bulky and we would like to be able to modify the view - e.g. the size of the filled in remark boxes."
Incy.io Reviews
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August 2020
Anonymous
Verified Reviewer
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Recomended
We are using this software to collect reclamation and error data from our processes.
Pros
Very flexible software to adjust for companys needs.
Cons
There is no testing environment that would ease the development.
July 2020
Katariina from ARNON Oy
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
HSEQ Management Made Easy
We are reporting numerous categories with Incy internally, and therefore process development has improved dramatically.
Pros
Integration was extremely easy and development can be handled by ourselves.
Cons
Reporting sections could use some updates. I am missing e.g. a simple list of observations where you could filter the results with each column available.
Reasons for Choosing Incy.io
This product is easier to use for our personnel, and development can be handled easily in-house.
Reasons for Switching to Incy.io
Development can be handled easily in-house.
November 2019
Niklas from Ramirent Finland
Company Size: 501-1,000 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
November 2019
User experience
From the start our employees have been satisfied to INCY and other PB products that Ramirent is using.
Pros
User friendly - Easy to use. Flexible environment to do changes - Development. Customer support - PB workers
Cons
Observation listing could be more structured.
Reasons for Choosing Incy.io
Flexibility, functionalities, development opportunities compare to other systems.
Response from Plan Brothers
Replied August 2020
Thanks for your positive feedback Niklas! It has been a pleasure working with you and the rest of the team. Your need for additional filters for the observation listing view has been added to our roadmap.
April 2021
Päivi from Posti Oy
Company Size: 10,000+ employees
Industry: Logistics and Supply Chain
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
April 2021
Incy.io
Pros
The product is easy to use and integration went as planned.
Cons
I would like to see development in the statistics section.
February 2021
André from Securitas Oy
Company Size: 10,000+ employees
Industry: Security and Investigations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
February 2021
Super easy and easily modifiable
Pros
The software is super easy to use and easily modifiable to one's needs. Thousands and thousands of different reporting forms can be generated just by a few clicks!
Cons
User interface considering the report view is quite bulky and we would like to be able to modify the view - e.g. the size of the filled in remark boxes.
December 2020
Jaana from Touhula Varhaiskasvatus Oy
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Easy to use
Good tool
Pros
You can use the Product By mobile and computer.
Cons
I like all. Easy to use. No complains. Good tool.
Reasons for Choosing Incy.io
Good co-operation.
Reasons for Switching to Incy.io
Because of the Document and reporting is more easier.
February 2020
Jarmo from Euroports
Company Size: 501-1,000 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2020
Incy.io user experiencies
Incy.io has been used in different type of reporting and daily management issues. Examples are documentation of pre-transport damages, safety, incidents, initiatives, management of change, hot work permit, etc. The software allows admin user to tailor it to fit for purpose and user needs.
Pros
The software is very easy to use and do not need training. Simple and logic approach. The admin users are able to develop own reporting forms. The company has a clear development roadmap for further development.
Cons
At the moment no possibility to get excel type of lists of entered observations (but is already under development). Admin user tools are not as smooth to use than the actual software.
Reasons for Choosing Incy.io
Possibility to develop and create own reporting forms for different needs. The possibility to keep the tool very simple with a low number of mandatory fields and steps.
Response from Plan Brothers
Replied February 2020
Thanks for taking time to give us feedback Jarmo! We are glad that you have found incy.io easy-to-use - lowering the threshold of reporting has been our goal from day one.
April 2019
Richard from Saracens Ltd
Verified Reviewer
Company Size: 201-500 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Affordable, Adaptable and Accruate
Excellent experience, from product design through to ongoing support. The product is affordable, adaptable and accurately collates the information required in simple format for incident reports, reactive maintenance, predictive maintenance and PPM.
Pros
Plan Brothers’ service incy.io has made it easier for us to log the amount of things going on in the stadium. The PB team makes working with incy.io easy, and makes sure that it’s fitted to our needs.
Cons
Some development required around analytics but fully expect the team to work with us on this development when required.
Response from Plan Brothers
Replied April 2019
Hi there Richard! We're glad that you've received value from incy.io. We're motivated to keep you satisfied in the long run, so please let us know of any possible advancements you'd like to experience. We develop our products with a two-week sprint cycle, and the feedback we receive is always highly noted in the sprint planning when deciding what new features are highlighted next from our backlog. Last but not least, thanks for the review! It means a lot to us.
September 2019
Emma from Westmorland Homecare
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Effective and easy to use
Good for keeping the office and on call informed in real time of any incidents or accidents with the team out in the community delivering care. Good for record keeping and evidencing to CQC how we keep our clients and staff safe.
Pros
It is easy to use and an effective two way communication tool. The monitoring can be done instantly so all incidents and communications from our HCA's in the community can be responded to in a timely manner.
Cons
We have two branches; the permissions and initial set up can be a little confusing and could give rise to data protection breaches if we don't get it right
Response from Plan Brothers
Replied February 2020
Thanks for your review Emma! We're glad that you've found incy.io as an easy-to-use communication tool, that based on the stars, also provides value for money.
May 2019
David from Arcada
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Arcada
Improving safety, not only reactional but also proactively
Pros
Makes it possible to be proactive in safety development
Cons
Login could be easier, but that is not really a software problem
Response from Plan Brothers
Replied June 2019
Thanks for taking time to review incy.io David! We're really glad that you have gained value and have positive things to say about the tool. We'll try hard to exceed your expectations in the future with the upcoming feature releases.
September 2018
Vesa from Primehotels Oy
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2018
Easy and flexible software for hotel use
I use this for emergency, maintenance, lost and found items and Housekeeping issues.
Pros
-Easy to use -Easy to configure -fast customer support
Cons
-Sometime slow when loading pictures -Still some "must fill" colums but this wiill be soon solved
Response from Plan Brothers
Replied April 2019
Thanks for your review Vesa! We're working hard to turn the possible cons into pros.
September 2020
Pasi from Finnpilot Pilotage Ltd
Company Size: 201-500 employees
Industry: Maritime
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Happy customer
Pros
Easy to use Relatively easy to intergrate Easy to set up and modify
Cons
Nothing to mention here... Honestly surprised how great this software is.
October 2020
Eveliina from Kämp Collection Hotels
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Incy
Pros
The system is very easy to use and designed with the customer in mind.
Cons
Sometimes we have had problems to open pictures in publik wifi- network.