# Kisi Reviews, Pros and Cons - 2026 Software Advice

> Reviews of Kisi. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kisi is a good fit for you!

Source: https://www.softwareadvice.com/physical-security/kisi-profile/reviews

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Kisi Reviews

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[Overview](https://www.softwareadvice.com/physical-security/kisi-profile/)

Reviews

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# Kisi Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(38)

4

(9)

3

(1)

2

(1)

1

(9)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.2

* * *

### Pros

"We're now able to display our logo on our reader as well."

"Powerful group management and integration with systems including OfficeRnD should make it a great product."

"It's a convenient way to manage doors and users."

### Cons

"I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer."

"The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point."

"Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted."

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