--- title: "Kisi Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kisi. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kisi is a good fit for you!" source_url: "https://www.softwareadvice.com/physical-security/kisi-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Physical Security Software](https://www.softwareadvice.com/physical-security/) / [Kisi](https://www.softwareadvice.com/physical-security/kisi-profile/) / Kisi Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/physical-security/kisi-profile/) Reviews [Alternatives](https://www.softwareadvice.com/physical-security/kisi-profile/alternatives/) # Kisi User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 58 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 37 reviews (64%) - 4 stars: 10 reviews (17%) - 3 stars: 1 reviews (2%) - 2 stars: 1 reviews (2%) - 1 star: 9 reviews (16%) ### Most mentioned pros - We're now able to display our logo on our reader as well. - Powerful group management and integration with systems including OfficeRnD should make it a great product. - It's a convenient way to manage doors and users. ### Most mentioned cons - The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. - I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. - Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. ## Kisi customer reviews Showing reviews 1-25 of 58 (page 1). ### Great physical office access tool, but requires user training - Overall rating: 4/5 - Reviewer: Lance C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great overall, nice that it allows guests to unlock doors with their phones, but can cause issues if the guest is not tech-savvy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mobile door locking and unlocking functionality. Integration with physical access cards, useful if people do not always have their phone on them. #### Cons Potential security concerns as you can unlock a door without physically being near the door. Mobile access link for visitors is nice but not user-friendly. --- ### Once impressive, not disappointing. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we rolled it out around 4y ago they've been only "good" provider will fully cloud features so we've signed up for 5y regardless of them shipping everything from USA. Since then market vastly changed and I can no longer recommend them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Allows for cloud management of access and using arbitrary NFC tokens. #### Cons Support is basically non existent, SSO costs extra, automated user enrolment via Google is poorly implemented, new login interface isn't user friendly especially on mobile. Mobile apps only recently stopped being web wrappers, admin interface still is. #### Reasons for choosing Kisi No, at the time there was no real competition. #### Reasons for switching to Kisi Local only environment that poorly handled power issues, management, cards, it was very old and bad. #### Vendor response Thanks for the review - we do invest a lot in our in-house support and our product is the more robust than ever. Please get in touch with us so we can discuss your experience. Replied August 2022 --- ### Keyless Door Access Review - Overall rating: 4/5 - Reviewer: Liz B. - Industry: Entertainment - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I loved that this app allowed me to access my work location by simply using force touch to open up the doors. It was way easy than having to fumble around with keys. #### Cons I did not like that with this software when the power would go out, it wouldn't work properly and then you would have to switch to using normal key. This was a little bit of an inconvenience. --- ### The KISI software provides both easy access and dependable security! - Overall rating: 5/5 - Reviewer: Tara L. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Security and transparency! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The KISI software is incredibly easy to use and my team loves that we use an app to enter our suite. I also really like having the ability to grant temporary access to visitors. #### Cons The system is connected to Wifi and when it goes down (not KISI's fault) the KISI system is affected. Not a huge issue because this hardly ever happens and my regular key still works! #### Vendor response Great, thank you very much! Thank you for the kind words! We're happy to share that we do offer offline support. Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators: Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity. Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door. Replied January 2023 --- ### Simple Access Control You Can Rely On - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We're very happy with the Kisi platform. It is an access control solution that truly just works with enough options that it is applicable to most situations. We use Kisi for after-hours access control to one of our largest offices. We have over 100 end users setup to use the app and we've had zero complaints or trouble with operation from a user perspective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As and admin, the service makes it super simple to configure all aspects to your entire access control solution. Configuring users, permissions and settings like scheduled unlocks takes seconds to configure. For users every aspect of the system has been rock solid. The app is straightforward and just works and is lightyears ahead of having to keep track of access cards/keys. #### Cons I wish gSuite Directory sync was more developed. It is a useful tool for being able to import your users, but you can not sync more than one-level deep into your organizational structure and that is very limiting. Also wish it was a two way sync or SSO. As it is, when a user leaves our company, we have to remove them from gSuite then login and remove them from Kisi. #### Vendor response Thank you very much for your feedback. We've been working hard to improve our integrations and improve our user experience even more. You can check all of the updates regarding the GSuite Directory here: https://www.getkisi.com/integrations/google-apps-for-work . Replied January 2023 --- ### Great tool providing security to our office - Overall rating: 4/5 - Reviewer: Jared D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Kisi is an easy tool that gives access for all of our employees to our building, while providing security and peace of mind in the workplace. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kisi is a smart, easy tool that helps keep our office secure without the hassle of passing out office keys. #### Cons The Kisi app has to be open in order for doors to unlock. In addition, their new app design takes extra taps to get the the specific door I want to open. There's some usability features they could update that would be nice so we could essentially walk up to the door and it would automatically open. #### Vendor response Thank you very much for your feedback. We currently offer tap-to-unlock and motion sense to solve this inconvenience. Replied January 2023 --- ### Seamlessly use every day - Overall rating: 4/5 - Reviewer: Gabrielle T. - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Super simple. We use this literally every day at my office, in fact one office uses it exclusively to get in and out of the building. Just click into the app, click the door you want to open and voila, it opens! Honestly awesome, so much better than keys. Wish my house had this. #### Cons Sometimes it takes a moment for the app to connect/occasionally it doesn't recognize the door and you have to reload the app. It also would be great if it stayed open for just a liiiiiiittle bit longer... I often have a lot in my hands and have to put my phone away before I can open the door, and by then it's locked again. #### Vendor response Hi Gabrielle, thanks a lot for the review! Let your systems team know regarding the door open time, they can easily update that and our support team is happy to help! Replied August 2019 --- ### Ridiculously Simple Door Access - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not having a carry a bunch of keys and being able to give people remote access to our building makes life so much easier and more convenient. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros In my particular position, the most useful thing about KISI is being able to give access of our event space to renters remotely via the app. #### Cons In order to get the most seamless experience you have to allow background location permission, which I prefer to use sparingly. That makes it necessary to go through a couple extra steps to unlock doors. #### Vendor response Thank you very much! We're happy we were able to meet your expectations! Replied January 2023 --- ### Very Good platform - Overall rating: 5/5 - Reviewer: Arturo J. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, we could integrate with other platform and make ours workflow much better #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, lots of functionlities, integration with other platforms #### Cons Expensive, just to implement one door requieres investment #### Vendor response Thank you very much for your feedback! We're happy to know we were able to meet your expectations. We work really hard on our integrations and we're excited to see that you were able to improve your workflow. Replied January 2023 --- ### I'm new to using, but what an awesome app! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it was to set up, it really didn't require any brainpower at all. All you do is swipe to buzz/let yourself in. #### Cons No cons yet. I don't like having to enable my location on my phone - but I'm sure it's a safety feature and a choice that my coworking office decided to make. #### Vendor response Thank you! We're happy we were able to meet your expectations. Replied January 2023 --- ### Get where you want to go faster...sometimes...if there is internet - Overall rating: 5/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No but really, this is a great software and I appreciate how easy it is to give people access to a building and regulate when/where they are able to get in. My organization used it for 2 years and it was a fantastic solution. We were unlocking the building for each other from across the state! #### Cons The only problem we had with Kisi is when the internet would go down. I think it automatically locks the doors at that point. Which is okay! It just means you still need some kind of hard key system. One other small critique is that sometimes pulling out a key would be simpler than unlocking the phone, opening the app, waiting for it to connect, then unlocking the door. --- ### Great security product! - Overall rating: 5/5 - Reviewer: Emily d. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really love Kisi! We used it for office security (a necessity for our type of business) and it worked really well with Eden, our office management software. We had a scan function outside of our office door, and it worked great with no issues everytime. #### Cons I don't have any cons to discuss around Kisi. :) It's worked great for all our needs. #### Vendor response Thank you! Replied August 2022 --- ### Great solution for our campuses and pre-school - Overall rating: 5/5 - Reviewer: Scott V. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love this product. The team is excellent to work with as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the web based can control from anywhere via internet functionality. I love how I can give people temporary access via an email link as well as how easy it is to manage on the web app. My favorite part is how your phone is your keycard! No more handing out and collecting keycards from people! #### Cons Sometimes I wish there were a few additional controls for the door scheduling features. For example if you have a single event that you have a schedule for, that event does not disappear months after the event has passed so you often have to clean up your schedule. #### Vendor response Thank you so much for your feedback. We really appreciate it! Replied January 2023 --- ### Disappointed - Overall rating: 2/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I am extremely disappointed. After purchasing all the items needed, paying for installation, I do not have a working product. The unreliability of this system has cost the business several thousand in client memberships. I would recommend a different service. Perhaps one that doesn’t want the bulk of the money upfront just to stick you with a blue light on your door. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The installation tech loves the system. The concept is simple enough and you can quickly add cards to your door. #### Cons Unfortunately the system crashes too often. Sometimes it’s the reader, other times it’s the controller. There is no alert that informs me of the crash other than upset clients. #### Vendor response We appreciate your thoughtful review and are sorry you had this experience. We work very hard to improve user experience and will take your feedback into consideration to improve our product. For security reasons, we can best answer your support-related concerns and questions directly via phone or email. Please reach out to us directly at support@getkisi.com Replied January 2023 --- ### Excellent Product, Service and Support - Overall rating: 5/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Kisi has been a big cost saver for us. We've got multiple locations across the US using the system and has really helped us manage our business better. No more keys, getting locked out or re-keying access points. Staff enjoys using the system because its not complicated or overwhelming for not techy folks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy to install and setup. Kisi has some great documentation online to help install anytime of lock or accessory that you have. Their support service is great too, the team is very helpful and respond quickly if you need them. #### Cons Honestly not much. Very intuitive setup on the back end. Dead simple user controls. We've had no issues at all. #### Vendor response Great, thank you very much! Replied January 2023 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Paula L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. By installing Kisi it has added a lot of value to our business ,we able to increase our operational hours and decrease hourly staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to process to install and use our staff loves it! #### Cons cant think of anything, our experience has been positive we have now installed Kisi in both of our locations! #### Vendor response Great, thank you very much! Replied January 2023 --- ### Kisi allows me to access my co-working space 24/7 - Overall rating: 5/5 - Reviewer: Elizabeth E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I was having issues with the fingerprint entry option we used previously (especially when it was cold outside) so Kisi has made it much easier to access my building quickly so I don't waste any time trying to get in the door. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like having the keyless entry to my coworking space, all I need is my phone with me! #### Cons There have been a few times where the app logged me out, but it wasn't a huge deal. #### Vendor response Thank you very much for your feedback! Replied January 2023 --- ### Great product - Overall rating: 5/5 - Reviewer: Derrick S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use software and great feeling knowing you no longer need to have keys. #### Cons I can't really think of any cons with this product. #### Vendor response Thank you very much for your kind words! Replied January 2023 --- ### Great app - Overall rating: 5/5 - Reviewer: Tristan L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to set up and use, fast loading, limited options. #### Cons None. While It’s not used daily it serves its perpose. #### Vendor response Thank you for your feedback! Replied January 2023 --- ### Coworking spaces beware- Forced Billing Migration with No Transparency - Overall rating: 1/5 - Reviewer: Fiona S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: * How “billable users” would actually be counted * That suspended users could still count toward invoices * That inactive synced users from integrations could inflate billing * That users who never even installed or used Kisi could become billable * How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: * Minimal accountability * Slow escalations * Very little willingness to acknowledge the confusion caused by the migration * Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros 1. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus #### Cons 1. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use. #### Reasons for choosing Kisi Our tech/access vendor helped us pick in the beginning --- ### Stay Away From Kisi - Overall rating: 1/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. #### Cons It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. #### Reasons for switching to Kisi We moved physical locations and our old system was not compatible with a maglock. --- ### Great system, terrible support - Overall rating: 3/5 - Reviewer: Tom B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It's super cool - and on a good day, I love it! But the overall experience is so painful, the risk that our security will simply not work - and we'll have no support for days, terrifying. Gutted that we're so invested now it would be very expensive to replace. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It's a clever system - combining both card access with smart phone and online access. Powerful group management and integration with systems including OfficeRnD should make it a great product. #### Cons Support and customer services is terrible. Having paid about £50,000 on hardware and having security issues affecting users last weeks, we've ended up paying thousands more for "enterprise support" with a dedicated phone number... It can still take over a week to resolve the simplest of issues, the dedicated phone number doesn't exist and everything is hard work. --- ### Worst integration EVER with Exercise.com - Overall rating: 1/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs #### Cons It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps #### Reasons for choosing Kisi Supposed tight integration with Exercise.com #### Reasons for switching to Kisi Not integrated with our member management system #### Vendor response Hi Steve, Thanks for your detailed feedback — we’re sorry to hear about the cold weather issues you’ve experienced and completely understand how frustrating that must be for both you and your members. Our documentation outlines performance below freezing temperatures. While many installations in colder climates work reliably with weather-resistant adjustments (like heated enclosures or alternative mounting), we recognize that this isn’t a one-size-fits-all solution. However users can still unlock the door via in-app unlock. Regarding Exercise.com — we continue to work closely with their team to ensure a robust integration, and we’d be happy to revisit your setup to see if improvements can be made. If you're open to reconnecting, our support team would love to help troubleshoot or explore alternatives that better suit your climate and use case. — The Kisi Team Replied May 2025 --- ### Ok if you don't mind an unexpected 300% price increase! - Overall rating: 1/5 - Reviewer: Jodi S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered For the annual price we WERE paying, it was fine. Then in March of this year, out of nowhere and with no warning, we noticed monthly charges to our card (we have an annual agreement) and the price increased by 300%!!!! No notice. No explanation. No options. Pretty sure that's not legal. Nice job, Kisi. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When it works, it's great. Loved the idea of integration with our gym management software. #### Cons Glitches a lot. No real reason. It never did fully integrate with our gym management system, which is why we got it in the first place. Customer service didn't help. #### Vendor response Hi Jodi, We’re sorry to hear about your experience and appreciate you sharing this feedback. Regarding the pricing change — we communicated the transition to Kisi Fit to all affected gym customers ahead of time, and updated pricing has been publicly available since the launch. That said, we understand how frustrating unexpected charges can be and are happy to review your account in detail if something seems off. As for the integration, many gyms are actively using it without issue, so we’d really like to better understand the challenges you faced and help troubleshoot. Our team is here to support you and would welcome the opportunity to make this right — feel free to reach out directly so we can take a closer look. — The Kisi Team Replied May 2025 --- ### Kisi is a shady business - Overall rating: 1/5 - Reviewer: DARREN K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I wouldn’t use them again. Shady business and in this day and age where businesses can just be unreachable is awful. I’d go with a different system, it had plenty of flaws. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I only purchased this system for the hands free feature as I am inside a medical building and I often have my hands more than full. #### Cons The fact that they raised my yearly cost by 4x what the first year cost & when I tried to contact them with my frustration no one has ever responded #### Reasons for choosing Kisi I was obviously naive. Won’t happen again. ## More reviews [Next reviews](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/?page=2) --- Kisi Reviews, Pros and Cons - 2026 Software Advice