About Novagems

Novagems is a workforce management solution that helps organizations schedule, manage and track security guards across multiple sites from a centralized platform. It enables managers to use the built-in calendar and red, yellow, green (RYG) indicators to manage employee shifts and schedules.

Novagems allows supervisors to use geofencing technology, GPS tracking, barcodes and NFC codes to monitor guard locations. The built-in panic alert button lets security guards contact site supervisors, emergency services and managers from within the platform. Additionally, it enables staff members to create incident reports with details, such as date, incident type, location, victims, summary, suspect lists and witness names.

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4 Reviews of Novagems

Overall rating

4 / 5 stars

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May 2021

MUHAMMAD from Flash Security Services Ltd

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Security Guard Management Application

Excellent

Pros

This system is user-friendly. Their 24 hours support services Quick response Very effective reporting Professional Team

Cons

So far so good no complaint. We don't have any complaints yet.

July 2021

John from Onyx Protective Services llc

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Novagems, great product, amazing customer service.

Pros

Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours.

Cons

Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio.

Reasons for Switching to Novagems

We wanted to try another company with a better priced software and features.

June 2021

Tameka from Moses Security Services, Inc.

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

NOVAGEMS is a gem!

We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.

Pros

Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.

Cons

The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)

Reasons for Choosing Novagems

Cost and software support team.

June 2021

Nathan from Assured Services Group

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2021

Brings all our data into one place.

This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past

Pros

Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers.

Cons

Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts.