# RemoteLock Software Reviews, Demo & Pricing - 2026 > Review of RemoteLock Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/physical-security/remotelock-profile --- [Home](https://www.softwareadvice.com/) / [Physical Security Software](https://www.softwareadvice.com/physical-security/) / RemoteLock Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # RemoteLock 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview RemoteLock 2.7 [(19)](https://www.softwareadvice.com/physical-security/remotelock-profile/#reviews) Pricing Starting at $72.00 per year Top Alternatives ### About RemoteLock RemoteLock is an industry leader in access-centered property operations. Their flexible software empowers property managers with a scalable platform that seamlessly integrates with dozens of applicable hardware and business software systems for an easy-to-use, turn-key solution. The RemoteLock software allows property managers to manage, control, and automate access and climate control across their portfolio. The platform streamlines processes, eliminates tasks for onsite staff, and helps scale businesses with greater confidence by saving property managers valuable time and money. Designed for multifamily, vacation rental, and other similar properties, RemoteLock enables property managers to control and automate access and climate control remotely, across their portfolio. Its robust automation features streamline operations, reduce costs, and enhance security with real-time access tracking. The platform supports a wide range of lock connectivity options, including Wi-Fi, wired, Z-Wave, and Bluetooth/offline access solutions, ensuring flexibility across property types. The platform’s open API allows other property management, booking, and amenity software providers to easily inte... grate its advanced access control features. This allows their customers to manage access control within their core software, enhancing security and operational efficiency. Whether managing a single property or an extensive portfolio, RemoteLock delivers unparalleled convenience, security, and operational efficiency, transforming the way property managers handle access control. ## RemoteLock User Interface ## Popular RemoteLock Alternatives Main Product RemoteLock 2.7 [(19)](https://www.softwareadvice.com/physical-security/remotelock-profile/#reviews) Ratings Breakdown - 3.95Ease of use - 2.83Value for money - 2.58Customer support - 3.89Functionality Pricing Starting at $72.00 per year Alternative Product [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) 4.4 [(79)](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.50Value for money - 4.63Customer support - 4.37Functionality Pricing Starting at $10000.00 per year Alternative Product [Guardhouse](https://www.softwareadvice.com/crm/guardhouse-profile/) 4.9 [(24)](https://www.softwareadvice.com/crm/guardhouse-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.77Value for money - 5.0Customer support - 4.79Functionality Pricing Available upon request Alternative Product [AlertMedia](https://www.softwareadvice.com/business-continuity/alert-media-profile/) 4.8 [(151)](https://www.softwareadvice.com/business-continuity/alert-media-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.71Value for money - 4.89Customer support - 4.76Functionality Pricing Available upon request Alternative Product [WinTeam](https://www.softwareadvice.com/physical-security/winteam-profile/) 4.4 [(123)](https://www.softwareadvice.com/physical-security/winteam-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 4.08Value for money - 4.60Customer support - 4.07Functionality Pricing Starting at $0.01 per month Alternative Product [Celayix](https://www.softwareadvice.com/hr/etime-xpress-profile/) 4.6 [(92)](https://www.softwareadvice.com/hr/etime-xpress-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.64Value for money - 4.75Customer support - 4.60Functionality Pricing Starting at $8.00 per month ## RemoteLock Pricing and Plans Starting price: $72.00 per year Free Trial Free Version Premium Plan $72.00 per year No plan information available Enterprise Plan $144.00 per year No plan information available ## RemoteLock Features - Popular features found in Physical Security Access Controls/Permissions Alarm Management Badge Management Employee Management Event Management Historical Reporting Investigation Management Real-Time Monitoring Security Management Visitor Management - More features of RemoteLock Activity Dashboard Alerts/Notifications API Attendance Tracking Audit Management Audit Trail Data Import/Export Event Logs Multi-Location Real-Time Data Remote Access & Monitoring Reporting & Statistics Safety Incident Management Third-Party Integrations User Profiles Visitor Tracking ## RemoteLock Integrations ReservationKey Integration rated undefined from -1 review Bookerville Integration rated undefined from -1 review AppFolio Property Manager Integration rated undefined from -1 review Hostaway Integration rated undefined from -1 review Escapia Integration rated undefined from -1 review Uplisting Integration rated undefined from -1 review See all 51 integrations ## RemoteLock User Reviews Overall Rating 2.7 Ratings Breakdown 5 32% 4 5% 3 5% 2 16% 1 42% Secondary Ratings Ease of Use 3.9 Value for money 2.8 Customer support 2.6 Functionality 3.9 Have you used RemoteLock and would like to share your experience with others? Mark C. Verified reviewer Real Estate 2-10 employees Used daily for less than 2 years Review source Reviewed August 2023 Review 4 Overall decent Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Overall usage of reviewing all the locks Cons: Hookup process. Took many locks to finally figure it out to a simpler process. Reasons for choosing RemoteLock Price and features Read More DD Donald D. Verified reviewer Hospitality 2-10 employees Used daily for less than 6 months Review source Reviewed January 2023 Reliable, Easy to Implement and Use 5 What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes. Cons: I have NO negatives regarding this software. It does what you expect it to do, very well. Reasons for choosing RemoteLock Remotelock had great reviews and a large customer base. It worked with reputable lock manufacturers. It had an API integration with my PMS, Uplisting, so I went with it, and I am very happy I did. Reasons for switching to RemoteLock This is cleaner, more professional, and much less clunky. Punching in a code is much easer than fiddling with a lockbox and a physical key. Vendor Response Thank you so much, Donald, for the review! We are happy to hear that our software is doing its job and allowing you to get on with more important things. Can I use some of your comments as a review on our website? Let me know by email if possible. We like to get the word out to others that ours is a great product. Replied January 2023 Read More ENRICO P. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed April 2026 HORRIFIC TECH SUPPORT 1 I have a Remote Lock that performs Ok, however when you have a problem, their tech support is AWFUL!!!! You cannot call in, since their number \[sensitive content hidden\] ALWAYS says "Lines are temporarily busy" Even if you are locked out of your house or building you must email tech support and pray they get back to soon....though they don't.... DO NOT BUY locks from this company, until they improve their support. YALE Locks tech support is by FAR superior... Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: Keyless lock Cons: TECH SUPPORT IS AWFUL Read More JB Jose B. Verified reviewer Real Estate 2-10 employees Used daily for more than 2 years Review source Reviewed December 2024 Terrible customer service 3 The customer service is the worst I have experienced. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Purchase 3 locks @700$ each. One of the broke about 6 months after. The other two have been working for a little over two years. Cons: Requires a subscription. I purchased a Schlage to replace the one that broke down and have no complaints. Best is that I don’t have to pay for a subscription. Reasons for choosing RemoteLock It seems like the best product on the market but the customer support is terrible Vendor Response Thank you, Jose, for your review. We apologize that our service did not satisfy your expectations. We take all customer feedback seriously and look forward to another chance to earn your business in the future. We apologize if the subscription nature of our software was not communicated. RemoteLock is a subscription access-centered operations platform that integrates with dozens of smart lock brands and business management software to provide a turnkey solution for busy property managers. Replied February 2025 Read More RC Ross C. Verified reviewer Hospitality 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 Great product but extremely incompetent customer service 1 When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplised. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious rehaul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support. If you have other options, take them! Ratings Breakdown 5 Ease of use 3 Value for money 1 Customer support 5 Functionality Pros: When it works, it is great. We can manage our properties and offer our customers a seamless effecient experience. Cons: Their bismal lack of customer service and follow up on warranty items is atrocious. Also, they have no emergency services which if very important when their systems fail which happens. Considering giving access to someone's shelter is the extremely important, this should be recognized. Not only do they not have an emergency support system, they basically lack any support system as it take weeks and often months to get anything resolved with them. Read More BH Birdie H. Verified reviewer Real Estate 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 Terrible Customer Service, Hardware not recommended for outdoor use 2 Hot & Cold. When things work well it's a great software and system. When they don't, nothing is resolved quickly or resolved at all, and the solution is usually to just buy another (very expensive) lock. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates. Cons: Hardware issues with outdoor locks in both extreme heat and cold; as well and Customer Service is the absolute worst. SO hard to reach and very rarely can help resolve issues causing you to figure out yourself which takes a ton of time I don't have or purchasing a new lock to replace a fairly new lock that was not inexpensive. Read More AR Amanda R. Verified reviewer Real Estate 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 NEVER TRUST THIS COMPANY 1 I would do zero if I could. We loved working with remotelock, but for the last few weeks it has been a nightmare. Codes suddenly dissapearing from our locks, guests not being able to get in, ALWAYS after hours when we have limited ability to solve it. Fast forward today and they have the AUDACITY of saying they are sorry for the OUTAGE they have had for two weeks. WHY WOULD YOU NOT HAVE TOLD US THIS? We could have prepared by staffing up overnight, or had back up plans in place. All the while support was no where to be found. I must have submitted a hundred tickets. What a perfect example of what not to do when your company experiences an outage. Unbelievable. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I would never trust them again so it does not matter. Cons: Their support disappears when they have technical issues company wide. Vendor Response Amanda, we sincerely apologize for your experience. We realize we fell short of your expectations and regret the delay in communication. The purpose of the CEO communication was to provide an overview of how we solved the issue and put in new guardrails for it not to happen again. We have also revamped our customer notification and triage process to avoid the backlog of support tickets that we experienced. We are sorry to lose you as a customer and wish you the best in the future. Replied April 2025 Read More PS Paul S. Verified reviewer Real Estate 11-50 employees Used daily for more than 2 years Review source Reviewed January 2025 RemoteLock - Guests and customers get locked out 1 I have been a customer for several years, finally left after multiple outages went unsolved. When you call the main number for sales you only have the option to leave a message that goes unreturned. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 3 Functionality Cons: The product works generally well, however the support department, or lack thereof is generally non existent. I could not recommend this product if dependability or reliability are important. Vendor Response We’re truly sorry about your experience, Paul. Our goal is to provide the best service possible, and we clearly missed the mark. We realize you have spoken with our leadership team about this issue and although the source of the access code problems was identified, we are sorry to hear that a resolution could not be reached despite technological updates made by Schlage and RemoteLock. We thank you for your business and wish you continued success. Replied February 2025 Read More Chad L. Verified reviewer Hospitality 2-10 employees Used daily for more than 2 years Review source Reviewed September 2023 Poor hardware & terrible customer service 1 We have been using them for over 5 years as they were the best option for our budget when we started. Due to poor hardware and basically non-existent support we are looking to replace them in all 6 of our hospitality locations… Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: The locks can be centrally controlled and work OK with our Hotel PMS compared to cheaper solutions. Cons: The newer locks especially are of poor quality and fail to allow access many times. We are using in a hotel situation with only 8 rooms and probably replace 8+ locks per year. The company is extremely slow to respond to issues (days not hours) and gives poor and basic advice like replace the batteries or it was user error when it is not. They basically gaslight you and don’t care about your user experience with them. Read More VR Verified Reviewer Telecommunications 201-500 employees Used daily for more than 2 years Review source Reviewed September 2023 Price Increased by 1000% 2 Remote lock has recently changed their pricing plans, moving from yearly billing to monthly. I used to be charged about $11 per year for their service and I'm now being charged $12 per month. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Easy to setup and works most of the time. Cons: Locks sometimes lose connection for hours. Locks only last about 3-4 years. Price increased by a lot recently. Read More Showing 1 - 10 of 19 Reviews Load More Reviews ## See what companies are saying about Software Advice