bsport

RATING:

4.5

(193)

About bsport

bsport is the next generation all-inclusive booking, management and marketing platform for your boutique fitness or wellness studio. A comprehensive system that is fully streamlined with everything you need to run your studio through one platform. Centralise and simplify scheduling and booking management with our easy-to-use interface on both the staff and the client side. Save time by automating cumbersome administrative tasks such as teacher payrolls or invoicing. Use this time to focus on what you love: develop your studio and create meaningful relationships with your members thanks to our powerful marketing tools to personalise your communication and improve client retention and acquisition. Develop your online offerings with our Zoom and VoD integrations. Offer...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

bsport Pricing

bsport is available starting at €120 per month. Contact us for a quick call to discuss how we can tailor our platform to your business.

Starting price: 

€120.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Plateform Yoga
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bsport Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for bsport

1 - 5 of 192 Reviews

Tania

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Very satisfied with Bsport after having worked with other online booking systems

I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently.

PROS

Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback

CONS

How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators

Reason for choosing bsport

They took the time to explain clearly their service New company which wants to grow, brainstormed during and after covid with the new market.

Reasons for switching to bsport

I wanted to change, I was not satisfied with their service

Vendor Response

Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

Replied July 2023

Ellen

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Bsport for my Physiotherapy and Pilates Business

Very good

PROS

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

CONS

The stripe payment system doesn't always let people know if their payment has gone through.

Reason for choosing bsport

I didn't have time to investigate fully

Reasons for switching to bsport

I wanted something more modern, the branded app, the videos on demand and the marketing included

Vendor Response

Hi Ellen, Thank you very much for taking the time to provide us with feedback - it's great to know what we are doing well and where we can improve. We appreciate this hugely !! Thanks again for your time and trust! Kind regards bsport team

Replied October 2023

Patrick

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed September 2023

Big Mistake

Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.

PROS

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

CONS

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

Vendor Response

Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team

Replied October 2023

Lindsey

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Rebel Circus and Bsport - Brilliant

Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport

PROS

- the onboarding process, the team that helps, [sensitive content hidden] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant

CONS

A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software!

Vendor Response

Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again!

Replied March 2024

Alison

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

BSport is a game changer

We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too.

PROS

We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.

CONS

Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.

Reason for choosing bsport

Cost, benfits and understanding of our business. Also that we knew we could grow together.

Reasons for switching to bsport

The payment processing in Wellness Living stopped working and the customer service team didn't fix the issue for months.

Vendor Response

Hi Alison, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has exceeded your expectations so far, we will work to keep this partnership going for a long time! About the things you have already asked to be improved, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

Replied August 2023