--- title: "Upper Hand Software Reviews, Demo & Pricing - 2026" description: "Review of Upper Hand Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/pilates-studio/upper-hand-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / Upper Hand Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/)[Alternatives](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/alternatives/) # Upper Hand Review From $79-$199/month 3 plans Wondering if Upper Hand is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Upper Hand 4.1 [(110)](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/) Pricing Starting at $79.00 flat rate per month ### About Upper Hand Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. For more information on how Upper Hand is reinventing the wa... y business is done in sports and fitness, visit upperhand.com. Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand! Optimize business operations: - Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes - Improved staff efficiency, morale, turnover, and overall business productivity - Reduced risk of costly errors and scheduling conflicts from manual tasks and processes Increase member satisfaction: - Higher conversion rates via easy booking process that reduces friction during checkout - Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences - Increased customer satisfaction from more convenient and flexible ways to engage and transact Make better business decisions: - Instantaneous access to accurate customer and payments data in real-time - Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth - Integrated software & payments platform eliminates need to aggregate data from multiple costly sources Wondering if Upper Hand is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. ## Upper Hand User Interface ## Popular Upper Hand Alternatives Main Product Upper Hand 4.1 [(110)](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/) Ratings Breakdown - 3.89Ease of use - 3.99Value for money - 4.29Customer support - 3.75Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) 4.0 [(2995)](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 3.63Value for money - 3.82Customer support - 4.00Functionality Pricing Available upon request Get Price Alternative Product [Daxko Operations](https://www.softwareadvice.com/membership-management/daxko-operations-profile/) 4.5 [(182)](https://www.softwareadvice.com/membership-management/daxko-operations-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.44Value for money - 4.47Customer support - 4.35Functionality Pricing Available upon request Get Price Alternative Product [WellnessLiving](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) 4.4 [(613)](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.22Value for money - 4.31Customer support - 4.27Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ClubRight](https://www.softwareadvice.com/martial-arts/clubright-profile/) 4.8 [(192)](https://www.softwareadvice.com/martial-arts/clubright-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.82Value for money - 4.85Customer support - 4.71Functionality Pricing Starting at £99.00 per month Get Price Alternative Product [Wodify](https://www.softwareadvice.com/gym-management/wodify-core-profile/) 4.5 [(154)](https://www.softwareadvice.com/gym-management/wodify-core-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.27Value for money - 4.43Customer support - 4.35Functionality Pricing Starting at $99.00 per month Get Price ## Upper Hand Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Start - For independent coaches and trainers $79.00 flat rate, per month Plan includes: - Advanced Registration & Scheduling - Customizable Calendar - Contact Management - Credit Passes - Messaging Tools - Online Waivers - Point of Sale - Online Payment Processing - One-page Website - Membership Management Read More Grow - For single facilities and expanding programs $199.00 flat rate, per month Plan includes: - Advanced Registration & Scheduling - Contact Management - Credit Passes - Customizable Calendar - Discount-Based Memberships and Mobile App - Email & Text Reminders - Exclusive Event-Type Memberships - Messaging Tools - Online Payments & - Online Waivers Read More Scale - For franchises and multi-location operations Pricing available upon request Plan includes: - Advanced Registration & Scheduling - Contact Management - Credit Passes - Customizable Calendar - Discount-Based Memberships - Email & Text Reminders - Exclusive Event-Type Memberships - Facility Resource Management - Messaging Tools - Online Payments & Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Upper Hand Features - Popular features found in Scheduling Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Sync Customer Database Group Scheduling Mobile Access Reminders Self Service Portal Timesheet Management - More features of Upper Hand Absence Management Address Book API Appointment Management Attendance Management Attendance Tracking Attendee Tracking Availability Management Billing & Invoicing Booking Management Calendar Management Calendar/Reminder System Capacity Management Class Management Class Registration Class Scheduling Client Management Client Portal Client Profiles Color Codes/Icons Commenting/Notes Commission Management Communication Management Contact Database Contact Management Credit Card Processing CRM Customer Accounts Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customization Data Import/Export Data Security Discount Management Document Storage Dues Management Electronic Payments Email Management Email Marketing Email Reminders Employee Management Equipment Management Event Calendar Event Management Event Registration Event Scheduling Event Ticketing Facility Asset Management Facility Scheduling Financial Management Financial Reporting For Dance Studios Forecasting For Gyms For Martial Arts Forms Management For Yoga/Pilates Studios Franchise Intranet Group Registration Hybrid Trainer In-person Trainer Instructor Management Inventory Management Invoice Management Lead Management Member Accounts Member Communication Member Database Member Directory Member Management Member Portal Membership Management Membership Renewals Member Types Mobile App Multi-Location Multiple User Accounts Online Booking Online Payments Online Registration Parent Portal Payment Processing Performance Metrics Personalization Point of Sale (POS) Program Management Progress Tracking Real-Time Data Real-Time Reporting Real-time Scheduling Real-Time Updates Recurring/Subscription Billing Refund Management Registration Management Reporting/Analytics Reporting & Statistics Resource Scheduling Room Booking Royalty Management Sales Activity Management Sales Reports Scheduling Search/Filter Secure Login Session Notes Space Management Sport Coaching Staff Management Student Management Team Management Third-Party Integrations Training Management Transaction History User Management Visual Analytics Wait List Management Waiver Management Website Integration Website Management ## Upper Hand Integrations Fivetran Integration rated undefined from -1 review Snowflake Integration rated undefined from -1 review ## Upper Hand User Reviews ## Upper Hand customer ratings - Overall rating: 4.1/5 - Total reviews: 110 ### Rating distribution - 5 stars: 47 reviews (43%) - 4 stars: 38 reviews (35%) - 3 stars: 13 reviews (12%) - 2 stars: 9 reviews (8%) - 1 star: 3 reviews (3%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 4.0/5 - Customer support: 4.3/5 - Functionality: 3.8/5 --- ### Great for Lessons - Overall rating: 4/5 - Reviewer: Natasha H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director. #### Cons Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict. #### Reasons for choosing Upper Hand Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites. #### Reasons for switching to Upper Hand LeagueApps didn’t have the software capable for clients to book lessons and apply credits. --- ### So convenient! - Overall rating: 5/5 - Reviewer: Jiselle P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us! #### Cons The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon. #### Reasons for choosing Upper Hand The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get. #### Reasons for switching to Upper Hand Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management. #### Vendor response Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review! Replied February 2020 --- ### A good looking product that still has some development needed - Overall rating: 3/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management. #### Cons Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective. #### Reasons for choosing Upper Hand Cost and functions #### Reasons for switching to Upper Hand Needed a more robust system #### Vendor response Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK Replied August 2022 --- ### Great Support, Developing Product - Overall rating: 4/5 - Reviewer: CHRIS M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve. #### Cons Reporting needs to be stronger and more actionable. #### Reasons for switching to Upper Hand Mindbody was expensive and unable to respond to our support requests in a timely, effective fashion. It was also not as nimble as UH. #### Vendor response Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day! Replied November 2020 --- ### Thanks UH - Overall rating: 4/5 - Reviewer: Donny M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent, super easy to easy and intuitive..great people at UH #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great customer service, easy for customers and super Intuitive. #### Cons Functionality could be boosted for our industry, a few work around a here and there. #### Reasons for choosing Upper Hand Best value for pricing and functuonality #### Reasons for switching to Upper Hand Wanted a program that did all of our sports needs. #### Vendor response Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day! Replied February 2020 --- ### UH Implementation - Overall rating: 5/5 - Reviewer: Kevin G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done. #### Cons Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming. #### Reasons for choosing Upper Hand Price. #### Reasons for switching to Upper Hand Too many products to do all the things we needed to do. UH does it all in one platform/ #### Vendor response Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day! Replied November 2020 --- ### Upper Hand review - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far its been a good tool for us that is much less expensive than what our company was previously utilizing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use and ability to schedule events quickly. #### Cons Not able to move credits around very easily #### Reasons for choosing Upper Hand I wasn't involved in that decision. #### Reasons for switching to Upper Hand Mindbody was too expensive and we needed to cut costs. #### Vendor response Hi Jennifer, We appreciate you taking the time to write a review, and are glad to hear that you find it easy to use and quickly schedule your events. However, we're sorry to hear that you've experienced some challenges with managing client credits. Thank you again for providing feedback, and hope you enjoy your day! CK Replied August 2022 --- ### Upper Hand for facility owners - Overall rating: 4/5 - Reviewer: Shanel E. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The pricing is steep in comparison to the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts. #### Cons The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in. #### Reasons for switching to Upper Hand I wanted an easy to use software for our clients #### Vendor response Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day! Replied December 2020 --- ### Great Opening Experience - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use! #### Cons Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task. #### Reasons for choosing Upper Hand Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you! #### Vendor response Hi Sean, Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership! Replied March 2020 --- ### Upperhand - A Behind the Scenes Team to Support Your Dreams - Overall rating: 5/5 - Reviewer: Dominic R. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their ability to grow has brought tremendous strength to my organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve. #### Cons The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later. #### Reasons for switching to Upper Hand I made the switch because Mindbody was too difficult to use and Upperhand had grown enough to support my needs. #### Vendor response Hi Dominic, Thank you so much for your kind words and taking the time to write a review! We are thrilled to hear that you've had such a positive experience with the software! We're excited to hear that many our recent product updates have been impactful for your business, and that any issues have been resolved. We're looking forward to continue supporting your business as you continue to grow! Thank you again for taking the time to leave a review, and hope you have a great day! CK Replied August 2022 --- Showing 1 - 10 of 110 Reviews [See All Reviews](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/) ## Upper Hand Popular Comparisons [Mindbody vs Upper Hand](https://www.softwareadvice.com/gymnastics/mindbody-profile/vs/upper-hand/)[Daxko Operations vs Upper Hand](https://www.softwareadvice.com/membership-management/daxko-operations-profile/vs/upper-hand/)[WellnessLiving vs Upper Hand](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/vs/wellnessliving/)[ClubRight vs Upper Hand](https://www.softwareadvice.com/martial-arts/clubright-profile/vs/upper-hand/)[Wodify vs Upper Hand](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/vs/wodify-core/)[Gym Assistant vs Upper Hand](https://www.softwareadvice.com/fitness/gym-assistant-profile/vs/upper-hand/)[ABC Glofox vs Upper Hand](https://www.softwareadvice.com/martial-arts/glofox-profile/vs/upper-hand/)[Vagaro vs Upper Hand](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/vs/vagaro/)[TeamUp vs Upper Hand](https://www.softwareadvice.com/compare/147712-Teamup/vs/333925-upper-hand/)[Uplifter vs Upper Hand](https://www.softwareadvice.com/dance-studio/uplifter-profile/vs/upper-hand/)[Rezerv vs Upper Hand](https://www.softwareadvice.com/salon/rezeve-profile/vs/upper-hand/) [Compare All Alternatives](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/alternatives/) ## Other Top Recommended Scheduling Software [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1397) Recently recommended **2** times [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) **4.7** (17703) Recently recommended **0** times [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) **4.6** (14675) Recently recommended **0** times [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10782) Recently recommended **0** times Stuck Between Options? 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