--- title: "Upper Hand Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Upper Hand. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Upper Hand is a good fit for you!" source_url: "https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Upper Hand](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/) / Upper Hand Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/alternatives/) # Upper Hand User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 110 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 47 reviews (43%) - 4 stars: 38 reviews (35%) - 3 stars: 13 reviews (12%) - 2 stars: 9 reviews (8%) - 1 star: 3 reviews (3%) ### Most mentioned pros - Relatively good user interface so it’s easy to use on client side. - I like the ease of use of the Point of sale. - The calendar and scheduling are most useful, along with the membership and contact functionality! ### Most mentioned cons - They still don’t have this option. - Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective. - The membership that are supposed to be helpful for auto renewal are sometimes more trouble than what they are worth. Either we need that fixed or we need to do away with the memberships. ## Upper Hand customer reviews Showing reviews 1-25 of 110 (page 1). ### Great for Lessons - Overall rating: 4/5 - Reviewer: Natasha H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director. #### Cons Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict. #### Reasons for choosing Upper Hand Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites. #### Reasons for switching to Upper Hand LeagueApps didn’t have the software capable for clients to book lessons and apply credits. --- ### So convenient! - Overall rating: 5/5 - Reviewer: Jiselle P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us! #### Cons The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon. #### Reasons for choosing Upper Hand The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get. #### Reasons for switching to Upper Hand Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management. #### Vendor response Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review! Replied February 2020 --- ### A good looking product that still has some development needed - Overall rating: 3/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management. #### Cons Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective. #### Reasons for choosing Upper Hand Cost and functions #### Reasons for switching to Upper Hand Needed a more robust system #### Vendor response Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK Replied August 2022 --- ### Great Support, Developing Product - Overall rating: 4/5 - Reviewer: CHRIS M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve. #### Cons Reporting needs to be stronger and more actionable. #### Reasons for switching to Upper Hand Mindbody was expensive and unable to respond to our support requests in a timely, effective fashion. It was also not as nimble as UH. #### Vendor response Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day! Replied November 2020 --- ### Thanks UH - Overall rating: 4/5 - Reviewer: Donny M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent, super easy to easy and intuitive..great people at UH #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great customer service, easy for customers and super Intuitive. #### Cons Functionality could be boosted for our industry, a few work around a here and there. #### Reasons for choosing Upper Hand Best value for pricing and functuonality #### Reasons for switching to Upper Hand Wanted a program that did all of our sports needs. #### Vendor response Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day! Replied February 2020 --- ### UH Implementation - Overall rating: 5/5 - Reviewer: Kevin G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done. #### Cons Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming. #### Reasons for choosing Upper Hand Price. #### Reasons for switching to Upper Hand Too many products to do all the things we needed to do. UH does it all in one platform/ #### Vendor response Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day! Replied November 2020 --- ### Upper Hand review - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far its been a good tool for us that is much less expensive than what our company was previously utilizing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use and ability to schedule events quickly. #### Cons Not able to move credits around very easily #### Reasons for choosing Upper Hand I wasn't involved in that decision. #### Reasons for switching to Upper Hand Mindbody was too expensive and we needed to cut costs. #### Vendor response Hi Jennifer, We appreciate you taking the time to write a review, and are glad to hear that you find it easy to use and quickly schedule your events. However, we're sorry to hear that you've experienced some challenges with managing client credits. Thank you again for providing feedback, and hope you enjoy your day! CK Replied August 2022 --- ### Upper Hand for facility owners - Overall rating: 4/5 - Reviewer: Shanel E. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The pricing is steep in comparison to the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts. #### Cons The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in. #### Reasons for switching to Upper Hand I wanted an easy to use software for our clients #### Vendor response Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day! Replied December 2020 --- ### Great Opening Experience - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use! #### Cons Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task. #### Reasons for choosing Upper Hand Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you! #### Vendor response Hi Sean, Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership! Replied March 2020 --- ### Upperhand - A Behind the Scenes Team to Support Your Dreams - Overall rating: 5/5 - Reviewer: Dominic R. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their ability to grow has brought tremendous strength to my organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve. #### Cons The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later. #### Reasons for switching to Upper Hand I made the switch because Mindbody was too difficult to use and Upperhand had grown enough to support my needs. #### Vendor response Hi Dominic, Thank you so much for your kind words and taking the time to write a review! We are thrilled to hear that you've had such a positive experience with the software! We're excited to hear that many our recent product updates have been impactful for your business, and that any issues have been resolved. We're looking forward to continue supporting your business as you continue to grow! Thank you again for taking the time to leave a review, and hope you have a great day! CK Replied August 2022 --- ### Membership Issues - Overall rating: 1/5 - Reviewer: Janie W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Scheduling #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I like that we can use it to book and pay for lessons #### Cons The membership that are supposed to be helpful for auto renewal are sometimes more trouble than what they are worth. Either we need that fixed or we need to do away with the memberships. #### Reasons for choosing Upper Hand The only option for scheduling #### Vendor response Hi Janie, Thank you for taking the time to provide feedback on the software. We're glad to see the growth your business has experienced since implementing Upper Hand, but are sorry to hear that recently, you've been running into some membership-related issues. Your account manager and the Upper Hand support team have been in touch to help you solve this problem. While we get things sorted out, we're happy to hear that our lessons scheduling and payments capabilities have helped you grow your business. Hope you have a nice day! CK Replied August 2022 --- ### Growing company - Overall rating: 5/5 - Reviewer: Mason D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quite good. I think the workflow will improve but you can do almost anything and it is vital to our small business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For private trainings, the amount of options for events are numerous. Parents can usually book easily #### Cons Marking availability is not always easy. And changing the trainer or time of a session isn't done in the same window. #### Reasons for choosing Upper Hand Sales team #### Reasons for switching to Upper Hand Square is not specific to sports management #### Vendor response Hi Mason, Thank you so much for taking the time to leave a review of our software! We're so glad to hear that this switch has been impactful for your growing business. We look forward to watching your business continue to grow! We've also passed along your feedback on how we can continue to improve our platform. We appreciate you sharing this feedback with us! Thank you again, and hope you have a great day! CK Replied August 2022 --- ### DBAT Chattanooga - Overall rating: 2/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training. You sent a person to train us who was here 4 days and did not even know about the DBAT hub with the tutorials and articles. I asked every day, is there not any written material or hand outs we can print off that explains this training and the answer was no! We were honestly trained on about 2% of the system and that was suspect as we have since found the way we were trained to put members in was incorrect and have had to redo all that were put in. We found the hub upper hand training tutorial by chance after the trainer was gone and have basically had to train ourselves on how to use the entire system and it has been extremely frustrating! There is not enough support staff to serve us as a user. When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The features that are available for all the services we provide. #### Cons - Almost zero training for me and our staff. - Minimal phone support when have issues from lack of training - the calendar schedule events and the pos system does not talk to each other when paid from pos it doesn’t update calendar and shows unpaid even though was paid. - if have to manually discount an event it still shows unpaid in calendar. #### Vendor response Jason, First off, thanks for sharing your feedback. We're really sorry that the initial training didn't meet your expectations - clearly, we fell short, and we apologize. We are working hard to right the ship with your frustrations, and hope that having our staff on site at your facility over the next two days will help gain back the trust of you and your staff. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Thanks again for your feedback. Replied February 2020 --- ### Good enough not to devote more time to finding another product. - Overall rating: 4/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand. Would love an all inclusive option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Mobile access for on the go checking of registration lists. #### Cons Doesn’t offer a good private training booking experience. #### Vendor response Hi Matthew, Thank you for taking the time to write a review. We're glad to know that our mobile app has been helpful, and that your parents find it easy to register for your camps and programs! However, we're sorry to hear that you find our private training booking experience difficult to use. Your account manager will be in touch to hear more about your challenges with that experience. Have a nice day! CK Replied August 2022 --- ### Great Value - Overall rating: 5/5 - Reviewer: Christopher H. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been a user since the beginning of when Upper Hand created their software. I have been able to grow my personal business along with the growth of Upper Hand. They have always listened to user ideas and have implemented many of our suggestions. They've been a great fit for our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty easy to use. Reporting. Ease to duplicate events. Great customer service #### Cons Edit-ability of pricing and what is shown when a buyer gets a marketing email. Offer a check box system at check out. #### Reasons for choosing Upper Hand More functions than last product. #### Reasons for switching to Upper Hand My business was growing and I needed a platform that offered more functionality and was still affordable. #### Vendor response Hi Chris, Thanks for the kind words! We're thrilled to hear that Upper Hand has been apart of your growth at STFA over the years - it's been great growing with you! Thanks for all of your feedback over the years and helping us continually improve. Thanks again for taking the time to write up this review! Replied March 2020 --- ### Utah Youth Tennis - Overall rating: 5/5 - Reviewer: Robert A. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, it's been very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very easy to use. I enjoy the reliability and support. #### Cons I wish it had a little more flexibility in the functionality so that I could tailor it to the specific needs of my organization. #### Reasons for choosing Upper Hand It was suggested by the company that we used before that went out of business. #### Reasons for switching to Upper Hand They shut down and suggested Upper Hand. #### Vendor response Hi Robert, Thank you so much for taking the time to write a review. We are thrilled to hear you find our software easy to use and have had a positive experience with our support team! We also appreciate your feedback on how we can continue to improve flexibility and functionality for your specific use case(s). I have passed this along to our team to continue the discussion on how we can tailor our software to fit your needs. Thank you again, and have a great day! Replied November 2020 --- ### Matt’s review - Overall rating: 5/5 - Reviewer: Matt V. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use in scheduling, payments, setting up memberships #### Cons There are some features I wish could be different but overall it’s great #### Vendor response Hi Matt, Thank you so much for taking the time to write a review! We're thrilled to hear that you have found our software easy to use! We also welcome any feedback you would have to help us continue to improve the platform for your business. Thank you again for the review, and hope you have a great day! CK Replied August 2022 --- ### Not there yet! - Overall rating: 2/5 - Reviewer: Tim B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was told features I requested numerous times were coming soon but never came. We purchased a website through them and was told we owned the site until we went to cancel service. We were definitely mislead by the salesman or company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Site was easy to use for the most part. #### Cons Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand. Made me and my business look bad. #### Reasons for choosing Upper Hand Cost and was told they were up and coming and adding new products. We trusted them and used them for almost 2 years before I had to go elsewhere. #### Vendor response Hi Tim, Thank you for your candid feedback. We are sorry to hear that we did not live up to your expectations, and we are sorry to see you go. Again, we appreciate your honest feedback on how we can continue to improve our product. Replied December 2020 --- ### Needs a few updated features but overall I am liking it - Overall rating: 4/5 - Reviewer: Nicole P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I enjoy the Memberships option and payment plans #### Cons The fact that clients can’t use their credits for all of their participants. Each participant needs to purchase packages and they can’t be shared for all the kids in the family #### Reasons for switching to Upper Hand Too many glitches #### Vendor response Hi Nicole, Thank you so much for taking the time to write a review! We're glad to hear that our membership and payment plan options have been helpful for your business. We also appreciate your feedback on how we can continue to improve our product for your use case. Thank you again for the review, and hope you have a great day! CK Replied August 2022 --- ### Sogility UH - Overall rating: 4/5 - Reviewer: James C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’m happy with the willingness to take constructive feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The features that I like most are the ability to create needed events & the new features to switch users or trainers. #### Cons Scheduling view for the clients. Ability to obtain needed data. #### Reasons for switching to Upper Hand Cost #### Vendor response Hi James, Thank you so much for your review! We are thrilled to hear that some of our newer features have been helpful for you and your business! We also appreciate your feedback on how we can continue to improve our product. Thank you again and have a great day! Replied December 2020 --- ### Upper Hand Review - Overall rating: 4/5 - Reviewer: Arianna H. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is pretty easy to use. I was going to use zen planner but ended up backing out due to it being so hard to learn. Upper Hand has been great when it comes to learning the system and running with it. #### Cons There isn’t a calendar that list all the available times for the month for clients to choose from. I’ve had some clients suggest adding a calendar that lays out the month and the available times. #### Reasons for choosing Upper Hand I knew of a company that used Upper Hand. #### Vendor response Hi Arianna, Thank you so much for taking the time to write a review! We're so glad to hear that Upper Hand has been easy to implement and use for your business! We also greatly appreciate your feedback on how we can continue to improve our product. So, we have taken your feedback to our product team. Thank you again, and hope you have a great day! CK Replied August 2022 --- ### Software Review - Overall rating: 4/5 - Reviewer: Justin A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ease of use for both the customer and employee perspective. #### Cons The flexibility from the schedule page. A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule. #### Vendor response Hi Justin, Thank you so much for your review. We are thrilled to hear that you find our software easy to use, and we appreciate your feedback on how we can continue to improve! Have a great day! Replied December 2020 --- ### Should be easier way - Overall rating: 3/5 - Reviewer: Vince S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clients can join easily off my app on phone. #### Cons Should be and easier way to cancel or contact customers off the calendar. #### Vendor response Hi Vince, Thank you so much for your feedback. We are glad that your clients find the app easy to use! However we are sorry to hear the functionality could be improved for your business. I have passed along your feedback to our team with hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day! Replied November 2020 --- ### Customer Friendly - Overall rating: 5/5 - Reviewer: Ahmed K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am really able to streamline my activity and track my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very Easy to use. Within minutes I felt comfortable. #### Cons There was really Nothing to dislike. I like the product completely. #### Reasons for switching to Upper Hand more cost effective. #### Vendor response Hi Ahmed, Thanks for taking the time to write a review of Upper Hand. We are thrilled to Upper Hand is working well for you and that you find it easy to use - our main goal! Have a great day and thank you again! Replied February 2020 --- ### Upper Hand and RMA - Overall rating: 5/5 - Reviewer: Coach M. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is very easy to be implement, as very intuitive and visual #### Cons I was mostly impressed with visual presentation all event and memberships. #### Vendor response Hi Coach M, Thank you so much for taking the time to write a review. We are so glad to hear you have had a great experience with Upper Hand. We're especially excited to hear that you find the events and memberships layouts intuitive and easy to use. Thank you again for the kind words, and hope you have a great day! Replied October 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/pilates-studio/upper-hand-profile/reviews/?page=2) --- Upper Hand Reviews, Pros and Cons - 2026 Software Advice