--- title: "Zen Planner Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zen Planner. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zen Planner is a good fit for you!" source_url: "https://www.softwareadvice.com/pilates-studio/zen-planner-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [Zen Planner](https://www.softwareadvice.com/fitness/zen-planner-profile/) / Zen Planner Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fitness/zen-planner-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fitness/zen-planner-profile/alternatives/) # Zen Planner User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 271 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 157 reviews (58%) - 4 stars: 64 reviews (24%) - 3 stars: 27 reviews (10%) - 2 stars: 10 reviews (4%) - 1 star: 13 reviews (5%) ### Most mentioned pros - Almost anything that we need to run our facility and help our customers, we can do through zenplanner. - I liked Zen Planner when we started using it to manage our martial arts school in 2018. - However, I do find that the software is very useful once you are used to it and has a lot to offer from a management perspective. ### Most mentioned cons - Tasks are very bare bones and not very customizable, found that tracking them and keeping up with them became overwhelming due to the lack of separation between dates. - They started me up on the initial day that I spoke to them. So in between my surgeries and trying to recover, and then a month of trying to get them to follow through and get back to me they used all my two months free and would not reset the time once I had actually gotten everything set up. - For those of us who want to see the new number there, it is frustrating. ## Zen Planner customer reviews Showing reviews 1-25 of 271 (page 1). ### A good system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I’ve had a good experience with Zen Planner. Like any platform, there are a few things I’d love to see improved, but I’ve found it helpful and appreciate having everything in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zen Planner is how it helps keep everything organized and running smoothly. It makes managing schedules, memberships and daily tasks much easier. I appreciate having everything in one place and how it simplifies the day to day operations, saving time and making things more manageable. #### Cons Sometimes I find certain features a little difficult to navigate. I am still learning and will get the hang of it. --- ### HIIT Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love Zen Planner. We moved over to another software a few years back and we were back with Zen in a year. love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zen planner is super user friendly and their customer support is amazing. The value for the money is worth it and we are happy with Zen. #### Cons I don not like that the new dashboard does not update immediately like the old dashboard. For those of us who want to see the new number there, it is frustrating. --- ### commitment to an excellent software to managed your Martial arts business - Overall rating: 5/5 - Reviewer: INFINITE BRAZILIAN JIUJITSU G. - Industry: Education Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am extremely happy with their customer service. They are Always there to support our team with issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Zenplanner for more than 10 years. Zenplanner has helped me organize our membership programs, pro shop and attendance for our students. We use their high-level management software to help us managed our leads and send weekly emails to our current and alumni's. I highly recommend Zenplanner. Jeff Gordon Infinite Brazilian Jiu Jitsu, Gaithersburg, MD #### Cons lately there has been a lag with the software. this maybe an internet issue. We need to really use all the tools that will help our business. This our issue. --- ### Zen Planner Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have noticed issues with Zen Planner in terms of bugs/lagging. However, I do find that the software is very useful once you are used to it and has a lot to offer from a management perspective. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zen Planner is a great tool for fitness studios/business to manage their companies and promote their services. It is easy for users to schedule and it is also helpful to keep track of attendance from the business standpoint. #### Cons I find that this tool took a little bit of getting used to, meaning it is not the most user friendly. For new members using Zen Planner, I would say they would probably like to see something a little more updated. #### Vendor response Hi Amber! Thank you for your thoughtful and balanced feedback! We're glad Zen Planner has been a valuable tool for managing your studio and tracking attendance. We hear you on the learning curve and the importance of a modern, intuitive experience for new members — that's something we're actively working to improve. We also appreciate the heads-up on the bugs and lagging issues; our team is continuously working to optimize performance. Your input helps us make Zen Planner better for everyone! Replied March 2026 --- ### We love using ZenPlanner for our Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has always been 10/10. It’s a great platform for our company and their customer service is amazing. Also, we have been using zenplanner for a really long time and have been able to grow our customer base and revenue exponentially. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like so many things about zenplanner! Their staff are super knowledgeable, patient and helpful when I call in with anything I need help with. Almost anything that we need to run our facility and help our customers, we can do through zenplanner. It’s super easy to get in touch with someone when I call in for support and so much more. #### Cons What I like least.. hmmm nothing really- if I had to pick something, maybe that they aren’t open on the weekends for me to call in if I needed help with something #### Vendor response Thank you so much for this wonderful review! We're thrilled to hear that our platform has been instrumental in helping you grow your customer base and revenue—that's exactly what we aim to achieve for our clients. Your kind words about our support team mean the world to us. We really appreciate your feedback about weekend support hours. This is valuable insight as we continue looking for ways to improve our service. Thank you for choosing ZenPlanner and for taking the time to share your 10/10 experience Replied February 2026 --- ### TFW Keene review of ZP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used ZP since 2010 and meets all my needs without overkill. The simplicity is what's most important. As a business owner, I don't want to have to learn a complicated system on top of everything else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, when I started using ZenPlanner in 2010, it had all the functions without all of the extra bulk of something like Mindbody. #### Cons Sometimes it's hard to find reports I want. When I'd look for a report sometimes the description of the report was what I was looking for but the content of the report wasn't. #### Vendor response Since 2010?! We're so glad that ZenPlanner's streamlined approach has been the right fit for your business all this time. Your loyalty means a lot to us. We completely understand your point about simplicity being key. As a business owner, you need tools that work for you, not systems that create more work. Your feedback about the reporting feature is really helpful. We hear you on the frustration when a report description doesn't quite match the actual content you're looking for. This is exactly the kind of insight that helps us improve. Thank you for taking the time to share your experience and for trusting ZenPlanner with your business for so many years. We're honored to continue supporting you! Replied February 2026 --- ### Keeps me organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I'm not the most organized person and doing all admin, billing as well a coaching my clients, Zen Planner helps to keep the back end of my business organized and running smoothly. The automations are great if they're set up correctly. Their customer support is amazing!! Not much waiting time and my issues are always resolved. When I started, they're pricing was pretty competitive. Although, they've gotten much pricier over the past year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having automated billing, emails and scheduling. Being able to pull billing reports at a moment's notice to see where my finances are is a plus. #### Cons Having so many options for reports and automations. It can be very confusing at times and sometimes having two steps to accomplish a task isn't clear. --- ### Zen Planner the Winner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive been really enjoying my experience with the platform. I like the customer service. They are always very helpful and respond immediately. I really like the pricing. Its affordable and better than the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the functiality of the platform. I also enjoy the reports for financial reasons. I like the automated portion as well. The emails, and automatic responses. #### Cons I would like a real app for trainers. One with exercises and videos of excersis that can show clients how to perform the designated weight training program that the trainer makes for them. --- ### Great - Overall rating: 4/5 - Reviewer: Corey P. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered As a business owner, it is like having another employee without the baggage excess. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality towards business but student retention at the same time #### Cons the thing that i like least about the software is the Workout tracking feature. It is very clunky. --- ### You can't beat their support team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful. I went to their office because I was starting a new program and wanted help with the set up of the program and the membership. They set me up with one person to be my helper that day. Now what company will do that? I can tell you that no other software company I've used would've offered me that. Also, love the Zen Academy. I learned about so many more things the software could do for me that I wasn't either using or doing in a google spreadsheet . So now ZP is helping me save more precious time and I'm learning more about my business in the process. Thank you reports and automations! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, their customer support! However, I don't have to call often as the on boarding team set me up wonderfully to begin with. But the support articles answer almost all my questions so I don't have to call. I am a small studio and don't have a front desk staff but ZP does it all for me (well, allows my clients to do it all for me). It is super easy to use on all fronts. #### Cons I have't run into anything that I don't like. I use ZP on my laptop in a web browser and I've found it confusing to try the staff app on my phone or tablet. This old dog struggles with learning new tricks :) So we can't blame ZP for that. #### Vendor response Thanks for your feedback, Kim! Replied September 2019 --- ### Finally Found the Right System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered This software has made this much more simple and allowed us to enhance our customers experience in our facility! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple #### Cons online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them #### Vendor response Thank you for the review, Teagan! We're glad you've found the right system for your business! Replied October 2019 --- ### Good software; Horrible back office customer service! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered ZP's back office customer service is horrible. In fact, "customer service is a misnomer; it is actually customer disservice. ZP's tech support is, from time to time, difficult to access by phone, but the tech support staff is excellent. Additionally, the software is highly evolved, fairly intuitive and reliable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Zen Planner has nearly all features we require to run our school of traditional Japanese karate, including payment processing, rank tracking, online store, class and event management. #### Cons We started with ZP in late 2023 and had fully migrated by March 2024. In December 2023, we decided to change banks and asked ZP and its payment processor, Gains, to do so. For four months, we've been waiting for them to resolve this issue, but they don't answer our emails and refuse to telephone us to make this simple back-office change. We are mystified and disappointed. So, we've let them know we'll leave ZP if they don't resolve this matter by May 1, 2024. --- ### Zen planner does an ok job - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would not waste my time with this software, they don't deliver on their promises, invent fees to access your data, don't follow through with their support. It took me 3 months to get them to finish my cancelation as they kept sending emails to students saying they owed because their payments failed AFTER I switched to another system. Very unprofessional and rude. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It was quite a bit less per month then any of the other software I checked into at the time. It did an ok job for doing parents nights out. #### Cons On the surface it looks like it will do a good job but in reality it is buggy, poorly implemented and just didn't deliver on the promises it was supposed to. --- ### Used it for three years - feature rich but hard to use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns. #### Cons The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times. --- ### Perfect for managing a martial arts studio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand. #### Cons The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work. #### Vendor response Thank you so much for your review. We are proud to empower and serve martial arts communities around the globe. Replied May 2021 --- ### Terrible Customer Service / Worst Features and Updates - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Awful experience, please save your business and stay away from Zen Planner. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, they caused us incredible stress whilst using this platform. #### Cons Terrible customer service, no loyalty, charged after cancelling subscription, deceitful about updates, not functional. #### Vendor response We’re genuinely sorry to hear about your experience and the frustration this has caused. We never want anyone to feel let down by our service or updates, and it’s clear we missed the mark here. We understand how critical it is for our platform to support you smoothly and reliably, and we’re sorry for any stress caused, especially if there were issues with cancellation or communication around updates. Hearing this feedback is important to us, and we’re already looking at ways we can improve these areas for you and others. If there’s any additional detail you’re comfortable sharing about your experience, please feel free to reach out. We want to make sure we’re listening and working to do better. Thank you for being open with us about what didn’t work—your experience matters to us. Replied November 2024 --- ### Zen Planner Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used it for almost ten years now and it has been very helpful for tracking membership data. It's not very intuitive and training new volunteers how to use it takes a while, but its working for what we need it to do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We can document the important most data from our membership. #### Cons It is not very flexible and report writing is very clumsy. There is a very bad bug with testing records that overwrites previous data with blanks if you not careful. This has lead to numerous problems and repeat data entry. --- ### Zenplanner review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Zenplanner is average. Many items I do not like and find the product confusing and not flexible to the changing landscape of what we need it to do. The web application is reliable. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The uptime of the product is great for the web application. It is reliable. #### Cons Complicated to use. Struggle to use it to its full capacity Reporting is confusing to set up Does not offer the flexibility needed for a business owner. --- ### Very poor software with appalling customer service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We are a martial arts school who used the software for 3 years, on the basis that while the software didn't do everything we were looking for they were putting in product feature requests to make improvements, and to fix the many bugs in the software. After 3 years they finally came back with: "I do not have a timeline for release on features that you have suggested. Any changes or additions we make to Zen Planner need to be commonly requested, and fit into the Product Team's vision for our software. As a result, some features you have requested may never be implemented." However I have seen many other martial arts schools request similar changes. So after initially promising everything to get you signed up, they then back track if you keep following up with them trying to get a straight answer. Continuing to try and hold them to account results in: "Zen Planner is not for everyone, and it's important that you find a system that works for you. This message is providing you with notice that your Zen Planner account will be closed" and I have also heard from several other users that this has happened to them as well. So they misrepresent their software, then promise to get it working, take your money - and you invest a significant amount of time setting it up, and then more time every week doing manual workarounds waiting for a fix they never intended to make. Then they just cancel your membership without giving you enough time to transition everything, particularly changing over your billing for members. Some of the issues are: parents signing up their kids for martial arts classes is very difficult and confusing for members. They can't use the same email for their children - who can be too young to even have their own email - and then automated emails don't send as there is no email for the member. When they try it often results in an error and they try signing up multiple times, bloating the database with duplicate registrations and memberships, which are tedious and difficult to combine, that cause errors while completing. I ended up doing more admin to fix this than signing them up manually. Then booking classes for kids is so difficult I ended up doing it manually for parents. Also a main feature they promote is be belt progress skill tracking - this is designed for entering a single workout for a cross fit box, and so trying to enter results and comments for a grading against all the skills is totally unusable. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros For existing members, once you have gone through the lengthy set up process, it processes payments automatically for you, but making changes is very difficult. It is easier to just use the payment gateway provider directly and use a manual system to track it. They did have financial reporting - but I found them to be more trouble than they were worth, but I am a Chartered Accountant and might just have standards that are above minimalistic offering available on Zen Planner. #### Cons It is extreemley difficult for parents to book classes for their kids, especially for more than one child, for more than one day - as the calendar defaults to the parent -with no classes as they don't have a membership. They need to change to the first child then click on one class then reserve a place, then go back to the start for the next class & child. Also for automations to work the child needs an email entered, and you can't use the same email as the parent, or link them to the parent. Apparently this change is too difficult as many members asked, but they won't fix it. When the automations don't work, parents think there is an error and start another registration, which creates many duplicate records in the database. Manually combining them, updating profiles, and manually sending the "automated" emails takes more time than just doing it manually. The skill tracking system is also very badly designed, it is almost unusable, and takes a huge amount of time to enter if you want to record results against all the skills a martial arts student needs to know in a single session, such as a grading or pre-grading. Members can't even see what skills they need to pass if no results are previously entered, or a summary of their skills. --- ### Would not reccomend - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I regret switching to Zenplanner from Mindbody. Constant bugs in the app and website. Disruptive to employees and clients #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I can't think of anything I liked about it at this point. #### Cons The app for customers and employees was awful. --- ### My review 10-10-22 - Overall rating: 5/5 - Reviewer: Michael B. - Industry: Sports - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think ZP does a great job with support. That to me is super important! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Billing and scheduling is made easy through ZP which is my only function right now. #### Cons This is not a email system that is all encompassing so it makes it hard to set up a nurture program. Having it integrated with Mailchimp in a cleaner way would be great. It's not easy to manage. --- ### Very disappointing - Overall rating: 1/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Have been with Zen Planner since 2015, it is very user friendly. Costumer service was not bad up until something started to go wrong. #### Cons Unfortunately they have some flaws that for some reason sometimes they multiple charge my students or don't charge at all. It will happen once in a while and when that happen, their customer service become very slow and dismissive, they will send you to the processor and the processor will send you back to them. For instance, now, I have been asking to talk to a supervisor for days and they simply don't call and when I call to reach someone no one is ever available. It is very unfortunate because as I said the system is very user friendly, but they are not trust worth. Following up: Zen Planner gave me notice of cancellation after I refused to remove this review. Based on the problems I have had with them, I already had in mind and was searching for a more reliable system. Unfortunately I was forced to do it rushed, I have been trusting all my billing transactions and contacts to Zen Planner, and this transfer process does take a long time. one of the supervisors dealt with this situation very unprofessionally, focusing on make me remove my review rather then fix the real issue, treatned a few times and finally just gave me notice. I have never seen this before... I can't stress enough that you can't trust such important information for your business in such hands. --- ### Good program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. pretty good app. Gets the job done. Would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy process to enter members. Gets the job done. Check in process is very easy #### Cons trouble shooting. When there are bugs in the system and merging #### Vendor response Thank you so much for your 5-star review! We’re thrilled to hear that you find Zen Planner easy to use for managing members and check-ins. It’s great to know it’s working well for your needs. We also appreciate the feedback about troubleshooting and merging. Ensuring a smooth experience is a priority, and we’re continually working to improve these areas. If you ever need help with specific issues, please don’t hesitate to reach out—our support team is here for you! Thanks again for recommending us, and for sharing your experience! Replied November 2024 --- ### Happy to be back! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered The reintroduction to Zen planner has been great. I'm learning new things and I'm excited about the dashboard that will show me exactly what's going on every day at first glance. It's exciting that I can customize it as well! I can't say enough good things about my onboarding coach. She was and continues to be amazing support with Zen Planner. I appreciate all of her patience and genuine interest in helping me utilize the software to its​ maximum potential for my business. I'm looking forward to growing with Zen Planner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I left for about four years because I felt like the software was missing some integral parts for my business. Now I was needing something different and looked at Zen Planner again. The​ changes they have made over the past four years has been amazing. This is not a company that sits idle and is content with the status quo #### Cons The system is a little complex but I believe it's more to do with the novelty of it and all of its features. #### Vendor response Thanks Paul! We appreciate your feedback and are happy to hear you are enjoying the new features and updates! Replied April 2019 --- ### Great customer service, full of options, bit of a learning curve. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, when I have reached out for help, they are quick to respond with thorough answers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It holds a lot of features that can make day to day and planning far less hassle. #### Cons There can be a steep learning curve for many of the features and options. Sometimes the options can be confusing and there is almost too much to just get up and running. ---