Policy Manager

RATING:

4.6

(11)

About Policy Manager

HealthStream Policy Manager is a comprehensive cloud-based platform built for the healthcare industry that allows organizations to publish, access, and manage their policies and procedures. This system supports customizable document management workflow, document review and approval processing, versions control, auditing, and staff attestation. Ensure your organization remains compliant with HealthStream Policy Manager.

Policy Manager Pricing

Contact ComplyALIGN directly for pricing details.

Starting price: 

$4,350.00 per year

Free trial: 

Available

Free version: 

Not Available

Interactive and automated policy management system
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Policy Manager Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Policy Manager

1 - 5 of 11 Reviews

Toni

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

ComplyALIGN is a great, versitile, document management system for our organization.

PROS

1. Able to organize documents in different stages of the workflow with ease. 2. Able to keep track of where all documents are in the process. 3. Able to track read acknowledgements and view reports.

CONS

There are a couple bugs I've come across, but ComplyALIGN was quick to fix this issues and updated the software.

Reason for choosing Policy Manager

1. The Customer Service 2. The price compared to other alternative products. 3. The flexibility in being able to customize the software easily to our needs.

Lisa

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Wonderful Vendor Partnership - HospitalPortal

Excellent vendor relationship - -extremely responsive and customer service oriented. I highly recommend HospitalPortal (and have) to my colleagues in health care who are looking for an Intranet portal solution.

PROS

As a non-technical staff member (I'm the Employee Communication Manager -- reporting into HR -- not an I.T. staff member), this software is fairly easy to learn and utilize. With a few quick clicks I can upload documents, build new pages, and edit existing content. The search function is very robust and helps our providers and clinicians quickly locate needed forms, policies, and other documentation required for patient care. The build in document control feature is a key feature for our clinical policies and documents.

CONS

Some of the behind the scenes administrative functions are not intuitive to me, but that is more than likely because I am not used to working in a database environment. Support is always extremely helpful and responsive to me whenever I need assistance.

Vendor Response

Dear Lisa, Thank you for the kind comments. We appreciate you sharing your thoughts on the backend admin functionality. We've noted this and would be happy to discuss ways we can make these elements more user friendly for you. We are so blessed to have such a great client relationship with you and your organization. Your insights on system usage have helped us many times with product improvements and we're grateful for your willingness to test new features too. Thank you for being such a wonderful client. We look forward to serving you and your team at Exeter for years to come. Kindly, The HospitalPORTAL Clan

Replied October 2018

James

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2017

Hospital Portal Questionnaire

In general, I find the software easy to use once you've had some experience becoming familiar with the design.

PROS

Very capable of showing what you want it to do.

CONS

Would like more flexibility with what the user sees, especially in home page design.

Vendor Response

Hi James! Thank you for submitting your review and for sharing the helpful insight about the ease of use of the system and the flexibility needed for the home page design. We have a great deal of new functionality coming with our new release and I am hopeful the new features can address your concerns. As always, please don't hesitate to contact us with feature enhancement requests. The improvements to the system are greatly driven by the needs of our customers. I will have Jason reach out to discuss the home page needs further. Thank you so much!

Replied April 2017

Ann

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

Overall, we really love our new intranet! It is easy to use and navigate.

Increased internal communication Easy access to frequently used documents Streamlined process for policies & procedures Combined all of our contracts into one location Employee engagement through forums & event postings

PROS

I really like that editing and updating pages is easy. We have so many different departments that each have unique needs -- and having each of those departments trained to update their own sections of our intranet is a major component of why we chose HospitalPortal. Everyone has ownership in keeping things current, and no one person has to be the "keeper" of the intranet. The other thing that I really like is how responsive the support folks are! Anytime I have a question or issue -- they have been incredibly helpful and follow up quickly.

CONS

There are a few kinks that can be frustrating (editing text colors & sizes seems to hiccup a lot), and there are some functions that I would like to be added. The on-call schedule took a while for folks to catch onto, and it is generally great, but can be confusing to work with on last-minute changes.

Vendor Response

Hi Ann - Thank you for your kind review and for the helpful feedback. We're so happy the system has been easy to use and well received by your staff. Our support team enjoys serving you so please keep reaching to us when needed. Thank you again, and if we can make your experience any better, please don't hesitate to ask.

Replied October 2017

Mark

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Needed a Refresh

We had have the Intranet product in place for about 5 years. It was working good. We opened a new facility and shortly after refreshed the product and gave it a new look and feel. Scot and the developers were right on top of what we needed and offered many suggestion to make the look and feel of the site easy to navigate. It was a great experience and a very economical investment. Support is great and there is information and educational articles sent from the company on a regular basis.

PROS

Easy to navigate and full of features

CONS

Sometimes, all of the features makes it hard to determine the best tool to use in the software

Vendor Response

Thank you so much for your kind comments Mark. We are so happy to hear that you had such a positive and rewarding experience with our team. We're lucky to have found so many amazing performers who are also fun to be around. Thank you for the feedback on the ease of use of the system and the note about some of the challenges from our expansive features library. We realize that with such a robust system, determining feature use can sometimes be challenging. We would be happy to show you some simple ways to use a core set of features to achieve your daily routines. Thank you again for your sincerity and we look forward to a continued relationship for years to come.

Replied April 2017