--- title: "EisenVault Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EisenVault. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EisenVault is a good fit for you!" source_url: "https://www.softwareadvice.com/policy-management/eisenvault-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [EisenVault](https://www.softwareadvice.com/policy-management/eisenvault-profile/) / EisenVault Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/policy-management/eisenvault-profile/) Reviews [Alternatives](https://www.softwareadvice.com/policy-management/eisenvault-profile/alternatives/) # EisenVault User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 73 reviews (65%) - 4 stars: 36 reviews (32%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like the timely manner of incremental backup. And the way it saves and is able to download anywhere. - The best feature is that the dashboard clearly indexs the records. - Drag & drop feature is very helpful for file uploading. ### Most mentioned cons - A bit more costly than other products. ## EisenVault customer reviews Showing reviews 1-25 of 112 (page 1). ### Good product with true value for money - Overall rating: 5/5 - Reviewer: Garima K. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a handy product with value for money. A dynamic product in the competitive market, EisenVault gives the ease to manage document related issues. #### Cons The product is new to understand. So one can have a little difficulty to grasp initially but once you pick up, it's good to go. --- ### Excellent Document Storage System - Overall rating: 5/5 - Reviewer: Vikas S. - Verified reviewer: Yes - Industry: Dairy - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, and we store all our company documents in EisenVault. Including HR, Accounts, Management Meeting minutes, MD Office documents. #### Cons The company's team had to set it up. We could not set it up ourselves. #### Reasons for choosing EisenVault EisenVault are able to provide us on the ground support and the software has easier management of permissions. --- ### Eisen Vault - DBMS - Overall rating: 3/5 - Reviewer: Zabbar H. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good platform for storing e-files. This gives ease to store and view personal files. More important is the log which is maintained for every file being viewed by any user #### Cons UI is not so user friendly and very complicated to use #### Vendor response Dear Zabbar - thanks for your feedback. We have taken note of your suggestion around complexity and ease of use. Replied December 2019 --- ### 4+ years user review - Overall rating: 5/5 - Reviewer: syed m. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall i am satisfied with the safety of data and file and can rest assure no any loss or use by unauthentic sources #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the security of database and authentication are the plus points. #### Cons the search feature is something that need imporvement. Our database grown to several GB now and it is timetaking to search files through text search. There need to be advance search option that allow searching file only in specified folder / site or just the file name and not the content. #### Reasons for switching to EisenVault because of ease of accessability, authication, large data size, online data retrieval and audit trail. --- ### feedback after using the web portal and android application for more than months - Overall rating: 4/5 - Reviewer: muzaffar m. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Earlier we were using FTP server for file sharing and by switching to cloud it has definitely increased our reach and storage space. The eisen vault has solved many other problems other than file storage. it is good tool for file sharing within and outside the organisation and ensure security of data. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Accessible through various platforms like PC, mobile and Android application. huge data storage space and tractability of changes and control of data and security it is easier to share the files with external parties using weblink. earlier we have to use third party portals and data was on risk. #### Cons i expect a better search features on the software, it is impossible to search within a folder, it always search in site thus takes time and shows irrelevant results most of the time. We can get more benefit from this if there is a conditional search feature. the speed of application is not very fast, this may not be solely dependent upon the the cloud but internet bandwidth also play a vital role. still if we can have the lite version of the portal it will be easy for slower internet as mine. #### Reasons for switching to EisenVault limitation of space and data security. also for the remote accessibility. #### Vendor response Dear Muzaffar - thanks for your feedback and thanks for being a long term user of EisenVault. Your concerns about speed of access and folder level search filtering have been noted. Thanks. Replied December 2019 --- ### Best Cloud based document saver - Overall rating: 5/5 - Reviewer: Vinod Kumar N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Simply super..! I like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the timely manner of incremental backup. And the way it saves and is able to download anywhere. #### Cons Storage should be more to save multiple user data. A bit more costly than other products. #### Reasons for choosing EisenVault I feel it as safe and I get the support. #### Reasons for switching to EisenVault In the previous service. I don't have the support. --- ### Retain and Relax! - Overall rating: 5/5 - Reviewer: Anupama J. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional.Thier response time on any query is best feature. As a customer I feel that i get solution to my issues in time and it saves lot of turn around time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access. As an education institution and a company we have mandatory requirment of keeping certain records. The best feature is that the dashboard clearly indexs the records. The navigation to the vault is very easy. The multiple functionality is great help as one can easily upload working documents.The updations are quick. #### Cons Retrieving old documents. At times if the content is not clear than the seaching a document becomes a challange . As there are some documnts which are over 50 years old. #### Reasons for choosing EisenVault The look and feel.The navigation and ease of work on the sofware. The features and OCR which has multiple language recognition. --- ### Review & feedback for improvements in Eisen Vault - Overall rating: 4/5 - Reviewer: Aman P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with the Eisen vault is quite good but still a lot of area for improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Very easy to access on the system & user friendly. Drag & drop feature is very helpful for file uploading. One tap download feature id good. #### Cons Processing & searching of files in the folder id very slow. When we close a document in the folder automatically page get refresh & goes to top & we have to scroll again for top to desired document. --- ### The software was very light and fast on the web page. But layout can be better. - Overall rating: 4/5 - Reviewer: Anubhav A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Business Benefits like faster dispute closure related to seller/vendor pickups and manhour saving in resolution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lightness and the way it quickly reflects and navigates between screens. And the technology used was also amazing. #### Cons Layout was not that used friendly. Lots of unnecessary information were available which could be avoided. --- ### PROJECT ENGINEER - Overall rating: 4/5 - Reviewer: Arun R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros EASY TO ACCESS ALL DOCUMENTS AND FILES IN A SINGLE SOFTWARE . #### Cons SOMETIMES IT IS VERY HARD TO SEARCH FILES BECAUSE OF MULTIPLE FILE NAMES. --- ### eases documents flow in an intelligent way and manages life cycle prudently - Overall rating: 4/5 - Reviewer: darpan s. - Product usage: Used weekly for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered integrated with my mail box and also syncs with my local folders #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros consistent and committed improvements in every quarter can be seen by users and you can expect sustainable development of new features which eventually enhances user's overall experience of using DMS #### Cons color scheme, at times looks boring. Color scheme can be made more attractive which encourages repeat visits to website for usage and make the best of wide range of platform capabilities --- ### Awesome... - Overall rating: 5/5 - Reviewer: Ankur k. - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Awesome services. Now i can access my documents with ease anywhere and anytime without any risk of data loss and with just a nominal charge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Review for Eisenvault - Overall rating: 4/5 - Reviewer: Rajat A. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to upload the documents, easy to navigate and control over other users' activities. #### Cons No index available as a ready reckoner for the documents uploaded. #### Vendor response Dear Rajat - thanks for your feedback. We have noted your suggestion about a ready reckoner. Replied December 2019 --- ### SIMPLE AND ROBUST SOLUTION. - Overall rating: 5/5 - Reviewer: Hemant S. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered True value for money with professionals putting their best to deliver sound solutions with latest technology. Eisen Vault has certainly an upper hand over other document management systems given their expertise in this area, extensive features with zero incidents, effective configuration ability for customers and above all a perfect business model to deal with. Their transparent business model and stable product gives the true sense of 'return on investment' to customers with seamless operations at the backdrop. Well-done Eisen Vault. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### World Class Digital Document Management Cloud based Software with on-premises DMS - Overall rating: 4/5 - Reviewer: Rakesh M. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Firstly, I was impressed with the technical and commercial acumen of the promoters of the company, which gave me initial confidence about the product quality and service levels. The DMS is top of the class and is at par and even better in some of the features with the other DMS available currently in the market. Apart from ease of use and so many other features, i find the on-premises document management system a hit as it takes away the expensive manpower costs and is managed by experts. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### Great Product, Great Price - Overall rating: 5/5 - Reviewer: Khooshbu D. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered An exceptional DMS. EisenVault provides functions like multi-language OCR, user access controls, document tagging, workflow, and cloud storage. The interface is easy and intuitive to use. EisenVault supports various document file types like- PDF, Doc, Docx,JPEG video files, etc with no limit on the file size. EisenVault also provides instructional videos, user manuals and has a dedicated support team to address your queries. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### User friendly and stellar costumer service - Overall rating: 5/5 - Reviewer: Rui M. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered EisenVault has proven an important tool for the management of human resources and accounting documents. Vipul Swarup has been instrumental in deepening our understanding of EisenVault and making them be considered a long term partner. Customer support instruments and staff are eagerness to run the extra mile and find a solution at the same time we always learn something new about its applications. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Excellent experience! - Overall rating: 5/5 - Reviewer: Pranav G. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using the software for the last 6 months and I will say that I found EisenVault easy to use and fit for purpose for the use for my company's HR and accounting documents. In the initial months, I did have questions and the EisenVault support team was excellent in being responsive and clear with their clarifications I recommend the software! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### No more sifting through those dusty files . All your data is retrievable at the click of a button. - Overall rating: 4/5 - Reviewer: Nitin S. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Being a chartered accountant , I know the importance of Preserving the old records and hassle of retrieving those at the time of tax assessments & audits. With this innovative idea I do not need to mantain those dingy and dusty record rooms . Moreove all the records are in soft copy and retrievable at the click of a button. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Best Vault to keep my records....help like a parter to keep eye on every record any time anywhere - Overall rating: 5/5 - Reviewer: Saurabh S. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered We are into food industry and we want to keep our customer name, records, recipe and available the time when needed.....Eisen Vault given me such a special tool helps me to take care of all needs....thanks the energetic team of Eisen vault....cheers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Excellent Service - Overall rating: 5/5 - Reviewer: Nitheen P. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Excellent..... EisenVault has literally saved time in search old documents from Hardcopy to the Electronic Form . Searching becomes so much easier and accessing it while handling customer queries makes us and our customers happy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### FEEDBACK - Overall rating: 5/5 - Reviewer: ANAND A. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Great product and service by Eisen Vault. Rahul & Nittin have provided excellent customer service. Speed is good and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for taking time to share your views on EisenVault. Regards EisenVault Team Replied April 2016 --- ### Outstanding... - Overall rating: 5/5 - Reviewer: Sachchidanand S. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered EisenVault is an excellent cloud based documents management company. Very agile tram of people with iterative approach. I think they know their job, proficient in digital doc management and cost effective too. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### User friendly with excellent support - Overall rating: 5/5 - Reviewer: Nakul M. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Have been using this for over an year now. A very user friendly software. The developers are very passionate and keep improving the software which is remarkable, impeccable customer services. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Simple, hassle free & accurate - Overall rating: 5/5 - Reviewer: Praneet S. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Makes life easier, searching of documents is easy & accurate. Incereases efficiency and helps in decision making by providing accurate information on real time basis. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/policy-management/eisenvault-profile/reviews/?page=2) --- EisenVault Reviews, Pros and Cons - 2026 Software Advice