ActBlue

RATING:

2.5

(34)

About ActBlue

Trusted by grassroots organizations, ActBlue is a free online fundraising solution that utilizes a single-click payment system and customizable branded forms to create online donation pages. With ActBlue's payment system, ActBlue Express Lane, organizations can easily embed links to fundraising emails, enabling higher conversion rates. For ongoing support, ActBlue provides a customer service team that handles all donation questions and issues. ActBlue provides an unlimited number of forms that can be branded to match any fundraising cause within minutes. All contribution forms are designed to be mobile responsive for any mobile fundraising campaign. In order to optimize forms for the highest conversions, built-in A/B tools are available for every contribution form...

ActBlue Pricing

Flat rate of 3.95% on each contribution received.

Free trial: 

Not Available

Free version: 

Not Available

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ActBlue Reviews

Overall Rating

2.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

1.5

Value for money

2

Functionality

2.5

Most Helpful Reviews for ActBlue

1 - 5 of 34 Reviews

User Profile

Sara

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2022

ActBlue is a powerhouse for democratic & progressive campaigns

Overall, my experience with ActBlue is amazing! You can literally set up a free ActBlue account within minutes, and see for yourself how wonderful the platform is. Overall, I am thankful for the effort that goes into security, compliance and data integration, so I never have to put my political campaigns or nonprofit events in jeopardy.

PROS

I like the fundraising tools that ActBlue offers to utilize the "people power" in order to successfully execute political campaigns and nonprofit events. Specifically, I appreciate that the contribution forms have an intuitive interface and are customizable whether you are an administrator or user. They are also mobile friendly, which is crucial to capturing grassroots contributions on the go! I also like that the data and analytics reporting is easy to understand.

CONS

A/B testing can be a bit tricky for the platform to process at times. It can be quite difficult to obtain the desired conversation rates based on the organization's or campaign's pixel and objective. While the software's customer service is no doubt friendly and supportive to clients' and users troubleshooting issues, the response time does take a while and is slow to respond, especially during key digital fundraising moments (i.e. Giving Tuesday, Election Day) and rapid response actions (i.e. matching donations, events).

Robert

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2019

Easy to use, easy to stop using. A fine way to donate to candidate(s) you support.

Very positive. A convenient way to donate to Democratic candidates. Really the only downside is an increase in email from other candidates, which is easily dealt with (by unsubscribing once from each such candidate.)

PROS

I'm scratching my head over the negative reviews here. (I can't help wondering if they are legit, or if they are intended to inhibit fundraising for Democrats.) I've used ActBlue upteen times. Never had a problem cancelling a recurring donation (which I have done). Never had a problem with a donation becoming recurring when I had designated it as one-time (I've made both kind of donations). Never had a problem opting out of future emails from candidates (yes, you do get them; you're on the "will donate to Democrats" list. I unsubscribe once from each candidate and that's it - silence.)

CONS

It does make me feel guilty that it asks for a contribution to defray ActBlue's expenses (ActBlue is a non-profit that doesn't charge candidates up-front; the ActBlue FAQ says the charge a ~4% processing fee on donations.)

TONY

Political Organization, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2024

RIGID & UNHELPFUL PLATFORM

My overall experience is that they are NOT a very supportive platform. It appears that they are a platform that wants the incumbents with big donors. This platform is extremely too COMPLICATED for new candidates trying to build their base and build their support. It appears that they are not focused on fundraising. Instead they are focused on election year activity. ActBlue is not a platform for "INDEFINITE" candidates like mine who work hard during the election year and during the "OFF" year. To beat an incumbent you can't STOP working. This is what the folks at Actblue don't understand. I discovered that my account was "DEACTIVATED" because someone tried to donate and they sent me a screenshot which read, 'This candidate is no longer accepting contributions" or something like that. They SAID that they "deactivated" my account because I didn't respond to an email. I never received an email from them. And I feel that they should have CALLED me first! That could have been a big donor! Thanks to God, I found ANOTHER platform that is more supportive and more simple!

PROS

I like that Actblue is a common platform for Democrats trying to raise money.

CONS

#1. I didn't like the bad support. Many of the staffers think that they know more than they really do about running for office and being a candidate. For example, the very first time I signed up with Actblue they didn't understand why I began my campaign so early. #2. They will reject or "DEACTIVATE your account without speaking with you or a member of your campaign. Then you'll have to call them to ask what happened. Then they will find one of their "RULES" to justify what they did. #3. Instead of asking you questions to maintain or continue your account, they ask "Gotcha" questions to DEACTIVATE your account. They sit around and have meetings about which accounts they want to attack and target. If your NOT an INCUMBENT, I wish you the best of luck. I think they want to attract only incumbents with big donors, etc.

Keith

Hospital & Health Care, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

ActBlue does not respect customers

Horrible, very frustrating. They are clearly incapable of managing their database. Do not trust them.

PROS

Unfortunately, I am unable to provide any positive feedback.

CONS

They will not remove customers who have closed their account, despite multiple requests. Incessant texting will never end.

User Profile

Noelle

Verified reviewer

Civic & Social Organization, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2021

Easy-to-use donation platform

Donors are familiar with ActBlue and comfortable using it for their contributions. Recurring donation options make it easy to get the most from donor visits to your campaign page and provide a sustainable income base for your campaign.

PROS

Easy set-up and the customized campaign capabilities make it easy to track returns on specific fundraising drives. Their large existing database of donor information makes it easy for donors to send a quick contribution especially with the ActBlue Express feature. Their reporting options make it easy to keep your campaign compliant with FEC regulations.

CONS

It's mind-boggling that disbursements are only available as hard copy checks sent through snail mail. An electronic option is long overdue!