Used more than 5 years, 2,650 voters, never a hitch, multiple format

Our annual elections/meeting and occasionally for other purposes. We send two files - the text for the website (annual report, candidates, budget) and a list of our owners/voters. They do all the setup, I review for changes within a couple of days, I review progress as voting is occurring, and I have results before the annual meeting starts.

Pros

The tech support team which carries most of the load for setup and for problem resolution

Cons

The fact that I could have used it about five years earlier than I did

The Best There Is!

Pros

AssociationVoting has the best software there is! As the Administrator for our organizations annual Board of Director's Election process, I've found this software to be extremely proficient, user friendly and adaptable. Being able to upload/import information to build the required platforms has been great! Having the ability to export weekly reports that are customized is also a prime feature. If you are looking for a platform that you don't have to worry about a comprise of voting integrity, I strongly recommend this platform for your election needs!

Cons

I honestly don't have a con. AssociationVoting seems to stay proactively involved in ensuring the program functionality is top notch and if you need anything, they are always available.

Easy to use with great service

Pros

I liked that my contact at AssociationVoting helped me set up my election and guided me through the process.

Cons

I wish there was a bit more customization

Great service

Great customer service. Helpful with the set up and deployment of our election. They were quick when we needed customization or had questions.

Pros

Set up was very intuitive. It is a clean, simple program. Perfect for our needs.

Cons

We turned off the access to ongoing results of the election. It would be helpful to get a report that is emailed or available at the conclusion of the election.

Great value for the investment!

We've been quite pleased with our experience. Last spring was our first year offering the option of online voting to our members. We run a bit of a hybrid election (both electronic and paper) right now as we are transitioning to what we hope will be a full online-only option in the future. Last year, when we went live, we had a minor hiccup with the field we used for our login credentials. Within an hour, I was able to send a help email, get a response, and get a "workaround" fix so that we had hardly any members actually impacted by the hiccup. I've worked with many other software companies in my previous positions, and I was very impressed by the quick and effective response we received when we had an issue. Renewing our subscription this year was never even questioned - and we even bought the annual subscription instead of the standard one-election license, so we can also run our district level elections electronically this year.

Pros

The biggest plus I see of this software is its ease of use. And that it is completely customizable in an easy to use interface and a very reasonable price. I'm able to set up our election with little issue, determining what fields we require for credentials. We also are able to use the software for both voting of our positions as well as bylaw language changes. It is a high value for the investment.

Cons

Really, there have been nothing that has been a true frustration for us. I wish we could decide alittle more on how the candidates are listed under the positions (we don't use a short description so I would have preferred that their photos be listed horizontally instead of vertically) but it isn't anything that we see as a negative.