My experience for the last couple of weeks with [sensitive content hidden] has been wonderful. When she didn't have an answer right away, she kept me informed on what she was doing to get me an answer. Also, after she didn't hear from me, she followed up with me to make sure my problem was resolved. Today, she spent a couple of hours with me trying various things to resolve my problem. She was very friendly and patient and best of all, she fixed my problem!! Thanks [sensitive content hidden], you are great representative of your company!!!

The cost of ElectionBuddy is what initially attracted me to the product. However, each time I have reached out to the customer support team, I have had excellent service. I have received rapid and effective responses.

Initially, I was not pleased with the idea of not being able to contact a support representative via telephone. However, I have found that the chat team is very quick to respond and is very knowledgeable.

As I said, ElectionBuddy's platform is a perfect fit for our organization and anyone can use it effectively. It is super easy to navigate and configure.

ElectionBuddy is a very easy platform to use. Most of what we needed was already there and we did not need to modify much of anything. Al we had to do was to select the features that fitted our needs. I was also able to very quickly show my assistant administrators how to use it in case was not available.

The only thing I did not care for was the lack of immediate customer service support. Although they were very helpful when they responded, there can be an up to 2-hour response delay. To their defense, their online support tips were also very helpful.

we wont be back for some time to run our AGM or monthly meetings with this platform. Maybe return to utilize voting function for elections

its not expensive it is wide in its offerings

Its not dynamic as other platforms its hard to set up and it wasn't very easy to use

We used ElectionBuddy to elect a new HOA board. ElectionBuddy was confidential, easy to use, and very simple. Even the elderly lacking technology experience commented on how simple the voting process was. I didn't have a single request from the HOA community asking for help or explanation on how to complete the voting process. The support I received from ElectionBuddy was exceptional. This was my first time using this type of system for elections and I had a few questions during the setup process. The support staff responded promptly and followed up to be sure I didn't need further explanation and help. I was honestly amazed at how simple the voting process was, and the HOA community was very pleased with the voting process as well. The cost was fair and affordable. We will definitely use ElectionBuddy again.

This was my first time using an online election process, and my technology skills are not strong. I had to ask the support staff a few questions to clarify how to do the setup. They answered questions with patience and also referred me to their online instructional videos. If I had followed the instructions carefully and watched some of the setup videos ahead of time, the process would have been simpler. I fault myself more than ElectionBuddy for not understanding some small items.

Usually, we vote once a year when we come together for a conference. We ElectionBuddy we can easily organize votes on resolutions and items that impact the organize on a more frequent basis. We are excited about the possibility of engaging our members on a more frequent basis!

I really enjoyed the ease and affordability of setting up our elections. Anytime I had questions, I could chat with someone. They also helped me strategize how to deal with a hybrid election. We had some people who preferred to vote by paper and it was very easy to add their votes to the system so that it was all in one place. Getting the results was easy and clear! We could close the vote and announce results as soon as it was closed which was nice since it allowed us to give voters more time to submit their ballots.

The one thing that was a little confusing came when testing. The way the progress bar displays, it looks like you have to pay before being able to send out the test votes to 5 people. This is actually greyed out but it still looks like it's the next step. It would just be helpful if this was a little more clear. Everything else was quite easy.