My experience for the last couple of weeks with [sensitive content hidden] has been wonderful. When she didn't have an answer right away, she kept me informed on what she was doing to get me an answer. Also, after she didn't hear from me, she followed up with me to make sure my problem was resolved. Today, she spent a couple of hours with me trying various things to resolve my problem. She was very friendly and patient and best of all, she fixed my problem!! Thanks [sensitive content hidden], you are great representative of your company!!!

The cost of ElectionBuddy is what initially attracted me to the product. However, each time I have reached out to the customer support team, I have had excellent service. I have received rapid and effective responses.

Initially, I was not pleased with the idea of not being able to contact a support representative via telephone. However, I have found that the chat team is very quick to respond and is very knowledgeable.

As I said, ElectionBuddy's platform is a perfect fit for our organization and anyone can use it effectively. It is super easy to navigate and configure.

ElectionBuddy is a very easy platform to use. Most of what we needed was already there and we did not need to modify much of anything. Al we had to do was to select the features that fitted our needs. I was also able to very quickly show my assistant administrators how to use it in case was not available.

The only thing I did not care for was the lack of immediate customer service support. Although they were very helpful when they responded, there can be an up to 2-hour response delay. To their defense, their online support tips were also very helpful.

we wont be back for some time to run our AGM or monthly meetings with this platform. Maybe return to utilize voting function for elections

its not expensive it is wide in its offerings

Its not dynamic as other platforms its hard to set up and it wasn't very easy to use

We used ElectionBuddy to elect a new HOA board. ElectionBuddy was confidential, easy to use, and very simple. Even the elderly lacking technology experience commented on how simple the voting process was. I didn't have a single request from the HOA community asking for help or explanation on how to complete the voting process. The support I received from ElectionBuddy was exceptional. This was my first time using this type of system for elections and I had a few questions during the setup process. The support staff responded promptly and followed up to be sure I didn't need further explanation and help. I was honestly amazed at how simple the voting process was, and the HOA community was very pleased with the voting process as well. The cost was fair and affordable. We will definitely use ElectionBuddy again.

This was my first time using an online election process, and my technology skills are not strong. I had to ask the support staff a few questions to clarify how to do the setup. They answered questions with patience and also referred me to their online instructional videos. If I had followed the instructions carefully and watched some of the setup videos ahead of time, the process would have been simpler. I fault myself more than ElectionBuddy for not understanding some small items.

Usually, we vote once a year when we come together for a conference. We ElectionBuddy we can easily organize votes on resolutions and items that impact the organize on a more frequent basis. We are excited about the possibility of engaging our members on a more frequent basis!

I really enjoyed the ease and affordability of setting up our elections. Anytime I had questions, I could chat with someone. They also helped me strategize how to deal with a hybrid election. We had some people who preferred to vote by paper and it was very easy to add their votes to the system so that it was all in one place. Getting the results was easy and clear! We could close the vote and announce results as soon as it was closed which was nice since it allowed us to give voters more time to submit their ballots.

The one thing that was a little confusing came when testing. The way the progress bar displays, it looks like you have to pay before being able to send out the test votes to 5 people. This is actually greyed out but it still looks like it's the next step. It would just be helpful if this was a little more clear. Everything else was quite easy.

This solved the problem of meeting the voting requirements of our non profit organization. It was a slick solution that worked well.

What I liked most was the ease of set up and ability to test out the platform before commuting to a real live vote. It built confidence for the board members before introducing to the membership.

The feature to send results to all voters at the end of the voting period did not work. We did it manually with an email. Also would have like to personalize a reminder to address common issuers stopping members from voting.

Exceptional

So easy to use and the customer support is wonderful. I had answers within minutes and they provided documents to read to enhance my understanding. I used [SENSITIVE CONTENT] quite a bit and she was fantastic!

I would remove the pre-added information on the ballot (I believe its for an amendment vote?). You have to make sure you remove it before adding your information and you may forget.

overall it was well worth the money, inexpensive and exactly what HOAs look for.

Very affordable option for HOAs and conducting Board of Director Elections and or amendments

I did not like the inability to attach a documents to the votes

Mostly good other than the mentioned issues with adding voters.

Great product, affordable, and was a great experience for the end user

Tricky to set up. The automatic chatbot that is designed to help, isn't helpful but is in the way. There is a "gotcha" moment as it isn't clear you need to add "extra" voters. I had to add them late and it cost 1/2 as much as the initial cost. Not sure why this is the case - felt like a cheap "gotcha" same on that one. Other than that it is a good product.

If I had to describe my experience in one word - enjoyable

Everything - as an administrator it is easy to use but more importantly for the end user/voter it is very easy to use. ElectionBuddy's responsiveness to my queries has been top-notch

I have yet to find any cons, I like everything about ElectionBuddy - they really appear to have thought of everything

Members in different parts of the country and some international members were able to vote easily. We did not receive any complaints. We had the results ready a few minutes after voting ended. Any concerns were promptly answered by the team and they provided well researched articles for us to decide what type of voting we wanted to conduct.

The ease of access for our members to vote, helped increase voter turnout. The Unique Access Key ensured that each ballot was used only once, but ElectionBuddy foreseeing issues also all made it easy for election management to issue new ballots if necessary. We had a new member join while voting was still open and we were able to send them a ballot. Monitoring the results was easy. Even running practice votes helped us understand the process.

This is our first time using it and I really did not find anything I disliked.

We are very satisfied with the product for our election

It was easy to set up for us nad it was easy to use for the voters

I was not sure when the voters would receive their first e-mail. I learned that they received it when the election started. That makes sence, but I did not know this beforehand :)

Overall, it was very enjoyable. I spent a few weeks creating mock ballots to get the feel of the process, so when the actual election took place, I felt I was about 98% ready.

Election Buddy was easily customizable once I learned some of the intricacies of the product. The integration fit very well with our organization, and the pricing was very affordable, once I figured out which features changed the pricing.

The pricing of additional features could be shown up front before scheduling the election for deployment. I had to go back and remove certain branding and other options because they were not visible as upsells before I attempted to pay for the election. I admit that I could have done this earlier, but we had balloting changes down to the wire, and I still had to cancel and resubmit an election at an additional cost because of a change with less than 5 minutes before the start of the election.

We are a homeowners association that has long struggled to make a quorum. Electronic voting has changed that. We did 80% this year. Not any electronic voting platform will win voters. ElectionBuddy brought an easy-to-use platform for the admin and the voter at a reasonable price. They also provided superior customer service as the icing on the cake.

This software is easy to set up, monitor, edit (when necessary), download, print, and archive results. ElectionBuddy is competitively priced, but the biggest pluses are the ease of use and superior customer service. I often had a question, and the service rep was on the chat with no wait time, quickly understood my questions, and gave clear, concise answers that allowed me to address what I needed to and move on. I had many different scenarios, for example, a wrong email address, someone that wanted a printed ballot, and several people that informed us that they wished to have the ballot sent to their other email address. While the vote was live, I could make these edits quickly and efficiently, and the online chat staff was fantastic. You are chatting with a real person that knows what they are doing. You are not waiting for a long time in between because they are on too many other chats. They provide fast and easy-to-follow help. I have used different electronic voting platforms and feel ElectionBuddy is superior.

I am struggling to find a con. I do not think I have one.

The members of our organization like that they remain anonymous when voting to elect board members or voting to approve the annual budget. We customized the ballot with a photo of the entrance to our home owner association and this made the ballot easily recognizable. Many home owners have commented on how polished the ballot looked and how easy it was to vote. But the most important feature for us is the excellent customer service that we have received in the five elections we have run through Election Buddy.

It is easy to set up an election. Election Buddy can launch an election very quickly after you have set it up. Just this year we set up an election and had Election Buddy launch it an hour later. When I had questions as the election administrator, Election Buddy responded very quickly and knowledgeably. Election Buddy's customer service has always been excellent. Hats off to [SENSITIVE CONTENT] who handled our questions in our last election.

I sometimes find the descriptions of the various types of elections to be unclear and I wonder if our organization is using the different election types in the best way. In our next elections, we plan on exploring more of the options Election Buddy offers.

The State Office and our affiliates/chapters have used them many times. The product is much more affordable as compared to a mailed ballot and members are able to vote faster and see in real time their voting confirmation. Voter turnout is at an all time high for us. Price goes up a little if they manage the election; it is very easy to manage your own, but you need to resource of someone watching over the election.

After system is set up by Election Buddy, with a quick 10 -15 minute tutorial, you are ready to go. We have managed several of our own elections and really only move to Election Buddy management during holidays when our office staff are off.

I'm really thinking about this... There isn't much that I don't like. If Election Buddy is managing the election, we can't see data in real time (% of those that have voted. You won't see the results until the after the election closes. If you are pushing for voter turnout, they can assist by sending a excel list via email. This was helpful).

We had a challenge to deliver an election to almost 200 members, and needed a software that will provide the highest level of integrity, ability for online voting, and ability to customise the ballot in line with our preference (e.g having picture of candidates, and using our corporate logo). ElectionBuddy was able to provide this and beyond.. My experience with the customer service is excellent, I cannot fault the support team.I'll recommend the software at every opportunity.

I like the highest integrity option. when setting up an election. The ease of use, and user friendly interface makes the software very professional and eye-catching.Ability to customise with corporate logo and corporate messages, ability to send election reminders, and ease of importing names in the software are some of the many standout functionality for me. The design and functionality of the software has been well thought through. I'll recommend!Finally, the help features and online support (live chat) is excellent.

Ability to check if ballots have been blocked/or not received by the end users. It'll be nice to have a repository when the administrator can check if ballot have not been delivered to the mailbox, and the reasons for such.At the moment, you rely on Helpdesk to find out why ballots have not been delivered. Although response are typically prompt .

I can't think of a feature that you would need in an election software that isn't already built in!

This was our Homeowners Association's first time using electronic voting. It was the best election we've ever had. We loved that we were able to run a test elections with just our Board members while we were elevating electronic voting software and before we sent out the ballots our homeowners. Setting up an election was simple and the ability to copy and paste or import voters is a nice feature. Sending voting reminders to any one that did not cast their ballot was a huge plus.

At the We sent both paper ballots and electronic ballots to our homeowners. Our paper ballots were sent separately by our property management company with annual reports and outside of ElectionBuddy. It would be nice to have a way to add the votes cast by paper ballots to the results that were not sent by ElectionBuddy. If there is a way to do it when you did not select paper ballots as an option, I couldn't figure out. It would also be nice to have 2 administrators allowed with the Plus Plan.

Overall very pleased and will continue to use ElectionBuddy to conduct elections and send out votes.

The interface is very user friendly, and easy to navigate.The chat assistance is very effective and friendly.

There needs to be a way to send the administrator a cc: or sample initial and reminder notice.

It was an amazing experience. EB had my back the entire time, the software was easy to learn and use but it was also quite robust.

This was my and my teams first foray into running an online election. We were incredibly naive and so many topics and best practices in running an election. EB provided great chat support, amazing education to bring me up to the speed necessary, and suggestions that proved spot on. The software was incredibly intuitive. Fantastic product and twice the price!

I can't really think of anything that was problematic or an issue. Perhaps allowing more than one picture in bios but really it wasn't an issue.

Great tool to track votes, record results and follow along with updates on where you stand throughout the process. Would use again.

Easy to use and the help support was exceptional when I had questions. Trying it out first with the test run was a great idea and a good way to get comfortable with the system.

When I printed out the ballots to mail they did not have a way to identify who was who so I knew which envelope to put them in. I think this could have been corrected is I knew I was supposed to do something first but I didn't know that so it made the mail out process bit slower.

Election Buddy has been an economical, quality platform to utilize for our organization's annual election. The tech supports have been prompt and dedicated in their follow up, which is truly appreciated.

We were very pleased with the ease of creating a ballot. We appreciated the dedicated support received from the tech support team when we hit a minor technical glitch toward the end of the election, which was easily resolved.

No real cons! One very minor thing was the inability to set the ending time for the election ( we wanted to end at 11:59pm on the final day, but had to choose 11:45pm, as the choices were in 15 min increments)

Excellent!!

The ease in voting. Our ballet had 25 amendments to vote on. Having amendment with each vote and getting the results pushed all who voted it so easy!!

Couldn’t sort the names by last name. The voter list didn’t have first name/last name. So I had to sort the list by first name. But the search feature made it easy to find names.

We have found that this product provides the ease of use we needed, while providing the security required for voting.

We have not received notification of product updates/changes.

Reached much higher percentage (15%) of members who actually voted. Quorum is 5% so we more than met the requirements. Great tool vs. in person Annual Meeting to elect Board of Directors.

Use of Chat feature in the app resulted in very quick responses via email or the Chat feature. Links to applicable FAQs were helpful.

The set-up instructions were great; the follow-on actions of the Administrator during and post-election not as intuitive. A video 'guide' from start to end would have been helpful