FormAssembly

RATING:

4.44

(32)

About FormAssembly

FormAssembly is a trusted enterprise data collection platform that empowers security-conscious organizations to drive mission-critical business initiatives and become better stewards of their data. Our platform helps customers of all skill levels build efficient data collection workflows while meeting the high security and compliance standards of regulated industries. Used by thousands of organizations, FormAssembly integrates seamlessly with other commonly used systems to streamline processes and drive business results. FormAssembly’s key features include Salesforce integration, a mobile app, and security and compliance. Its professional features include branding options, formulas, standard Salesforce integrations and uptimes. Its premier features include e-signature ...

FormAssembly Pricing

Premier plan starts at $224 per month. Contact FormAssembly for pricing on Essentials, Team, Enterprise, and Government plans.

Starting price: 

$224.00 per month

Free trial: 

Available

Free version: 

Not Available

Embedding form to a node
Slide 1 of 3

FormAssembly Reviews

Overall Rating

4.44

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 32 reviews

User Profile

Mark

Verified reviewer

Company size: 201-500 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2018

Simple form publisher gives non marketing/web design staff the ability to create and publish forms

Easy to use and set up. Was up and running within hours. Seamless integration into the CRM saved time and resources on data entry.

Pros

Easy to use with a drag and drop interface. Easily connects to our CRM (Salesforce) to create new records instantly. Branching logic allows you to build a single form for multiple audiences. Hidden fields allow for tracking and segmentation in the CRM. Ability to collect payment, save forms and return to them and many more. Customer service is responsive via email and even social media. User community is willing to share best practices, ideas, and help problem solve.

Cons

Would like to see more reporting ability directly out of Form Assembly. Within a form where the field is a date field, I would like the ability to restrict users from selecting certain dates (like weekends for appointments, etc).

Response from FormAssembly

Mark, thank you so much for this review! Your feedback is incredibly valuable.

Replied June 2021

Beth

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

October 2022

FormAssembly Review

We use FormAssembly to do everything, from event registration to large-scale annual surveys.

Pros

FormAssembly has a pretty easy to use integration with Salesforce that has made our lives easier when it comes to reducing time on data entry. There are also many features in fairly low priced tiers in FormAssembly, which makes scaling survey operations without spending a lot of money easy.

Cons

Not all of the text fields are change-able, so sometimes getting the form to look exactly like you want takes time and/or is not possible (e.g., changing the font in question subtext)

Reasons for choosing FormAssembly

For the features, FormAssembly beat other products hands down. The easy Salesforce integration was also key in our decision to use FormAssembly.

Rodrigo

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Formassembly feedback from a super user

Our main issue was connectivity with our Salesforce CRM and Formassembly managed to assist us in data capture and streaming line processes.

Pros

The integration with Salesforce since this is the most important feature for us.

Cons

It would be great to have a draft mode for when you are changing forms that are in production, allowing a user to validate the changes before deploying it. Currently we clone the form, make the changes, validate it and then return to the form to apply the changes

Reasons for switching to FormAssembly

Features only available on Formassembly drove us to change it

Jeff

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

December 2018

Survey tool with Logic!

Pros

I love the Form logic options that this tool offers. You can easily have it skip questions and whole sections based on the answers the respondent gives.

Cons

The UI isn't very wow inspiring like other Form tools that I have used. It is very functional though.

Response from FormAssembly

Hi Jeff! Thank you for your review! I hope you've had a chance to see the changes we've made to our own UI and the customization capabilities for our forms since you last posted!

Replied June 2021

Arnaud

Verified reviewer

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

November 2022

Very poor customer service and rather expensive

Great integration with salesforce, verry poor support, somewhat limited as soon as you are trying to connect to platforms that are not supported out of the box and some of the platform supported have limited support

Pros

Does what it says on the tin. supercharged form builder that simplify integrations with a lot of tools.

Cons

Support is non-existant. An account manager follows you until you sign up, but past that point, you are on your own. If you have an issue with billing, you are on your own. The support redirects you to a different department with a dedicated email address and you can send as many emails as you want, you won't receive a response. Escalating does not help; you will not receive a response either. On top of that, the product is rather pricey. the market is full of similar tools and it seems that it is mostly popular amongst Salesforce users who are used to paying a premium for everything. That would be fine if the support was reflecting that...

Reasons for choosing FormAssembly

One of the most flexible options when it comes to using payment features with a form

Popular FormAssembly Comparisons