FormAssembly

RATING:

4.5

(33)

About FormAssembly

The FormAssembly Data Collection Platform transforms the way organizations collect, connect, and protect data. An intuitive, no-code form builder simplifies the process of collecting data in the most complex environments. Multi-stage workflows automate manual processes and business-critical integrations – including Salesforce, Google, and Microsoft – provide a connected data ecosystem that ensures data is where it’s needed, when it’s needed. And best-in-class operational standards, combined with robust security features, help organizations protect sensitive data and support regulatory compliance. For organizations that require functionality, scalability and security, FormAssembly is the trusted solution for data collection. FormAssembly’s key features include robust S...

FormAssembly Pricing

Basic plan starts at $167 per month. Contact FormAssembly for pricing on Essentials, Team, Enterprise, and Government plans.

Starting price: 

$89.00 per month

Free trial: 

Available

Free version: 

Not Available

Forms List

FormAssembly Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FormAssembly

1 - 5 of 33 Reviews

User Profile

Mark

Verified reviewer

Higher Education, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Simple form publisher gives non marketing/web design staff the ability to create and publish forms

Easy to use and set up. Was up and running within hours. Seamless integration into the CRM saved time and resources on data entry.

PROS

Easy to use with a drag and drop interface. Easily connects to our CRM (Salesforce) to create new records instantly. Branching logic allows you to build a single form for multiple audiences. Hidden fields allow for tracking and segmentation in the CRM. Ability to collect payment, save forms and return to them and many more. Customer service is responsive via email and even social media. User community is willing to share best practices, ideas, and help problem solve.

CONS

Would like to see more reporting ability directly out of Form Assembly. Within a form where the field is a date field, I would like the ability to restrict users from selecting certain dates (like weekends for appointments, etc).

Vendor Response

Mark, thank you so much for this review! Your feedback is incredibly valuable.

Replied June 2021

Beth

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed October 2022

FormAssembly Review

We use FormAssembly to do everything, from event registration to large-scale annual surveys.

PROS

FormAssembly has a pretty easy to use integration with Salesforce that has made our lives easier when it comes to reducing time on data entry. There are also many features in fairly low priced tiers in FormAssembly, which makes scaling survey operations without spending a lot of money easy.

CONS

Not all of the text fields are change-able, so sometimes getting the form to look exactly like you want takes time and/or is not possible (e.g., changing the font in question subtext)

Reason for choosing FormAssembly

For the features, FormAssembly beat other products hands down. The easy Salesforce integration was also key in our decision to use FormAssembly.

Jeff

Non-Profit Organization Management, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2018

Survey tool with Logic!

PROS

I love the Form logic options that this tool offers. You can easily have it skip questions and whole sections based on the answers the respondent gives.

CONS

The UI isn't very wow inspiring like other Form tools that I have used. It is very functional though.

Vendor Response

Hi Jeff! Thank you for your review! I hope you've had a chance to see the changes we've made to our own UI and the customization capabilities for our forms since you last posted!

Replied June 2021

Laine

Information Technology and Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Great survey tool!

FormAssembly is a great tool to use to design, build, and send surveys to customers. It is able to connect with CRM software to be sent automatically as well, and the responses are automatically recorded in the CRM. FormAssembly also has reporting capabilities, which make it useful to see metrics on each question/response, response rate, etc.

PROS

I like Form Assembly's user interface - it is very easy to design a survey and connect with Salesforce (speaking from a back-end point of view). There are many types of question formats to choose from (picklist, multi-select checkbox, open-ended) and validation rules that you can implement to make sure the end-user is filling in the information correctly.

CONS

After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things. The complexity could be toned down and made more everyday-user friendly.

Reasons for switching to FormAssembly

We made this switch because of interface and price.

Vendor Response

Thank you so much for your feedback, Laine!

Replied June 2021

User Profile

Joshua

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Best form tool for using with Salesforce

FormAssembly is my go-to tool when I need to create a form that can push data into Salesforce. It offers great flexibility as to how the data gets pushed into salesforce and also allows you to pull data from Salesforce to have it populate the form as someone is filling it out.

PROS

Easy to Setup and use Great and responsive support Flexible integration options with Salesforce Ability to prefill forms with data before form loads Good documentation Many options for publishing forms

CONS

Error messages don't provide enough information at times to figure out what is wrong

Vendor Response

Joshua, I really appreciate your honest feedback! Thank you for giving us the chance to serve your business.

Replied June 2021