Jotform

RATING:

4.61

(1181)

About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Jotform Pricing

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Available

Create gorgeous forms without needing to know how to design.
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Jotform Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 1,159 reviews

Ron

Company size: 201 - 500 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

Jotform Review

User Profile

Datis

Verified reviewer

Company size: 11-50 employees

Industry: Events Services

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2020

Not the sexiest form solution out there, but boy is it powerful

Excellent. It's an excellent platform with robust features and tons of integrations. Support is top-notch as well.

Pros

The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.

Cons

There isn't much. It isn't the sexiest platform out there, but with a little CSS you can get the forms styled exactly how you want them. It would be nice to have better WYSIWYG options. Really minor detail, but I get quite annoyed when the forms auto sort in the order of most recently updated. They start by displaying alphabetically, I'll click on my desired form, but right as I click it changes ...

Reasons for choosing Jotform

The calculation features & conditional logic was much more robust.

Response from JotForm

Thanks for your review and glad you like two of the best JotForm features, calculation and conditional logic. We really appreciate it. Regarding the sorting problem you've encountered on the My Forms page, we tried it but we can't replicate the problem. The selected sort option is saved even after revisits. Could you please clear your browser's cache and try it again? If the problem persists, contact us at https://www.jotform.com/contact/ so we can help you. Regards!

Replied November 2020

User Profile

Lucas

Verified reviewer

Company size: 11-50 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

April 2021

A friendlier, powerful form software

We started with Google Forms and also use Microsoft Forms quite a bit. All of them have their limitations. JotForm allows us to receive file uploads on a WordPress site, send quick surveys, and explore detailed feedback from curriculum reviewers. Customer service has been helpful, too.

Pros

I've come to rely on the Cards version of forms. I like the breadth of integrations and the variety of field types. The new Tables and Reports features are pretty interesting too. JotForm is reasonably easy to set up and very user-friendly on the front end.

Cons

A lot of the default styles are pretty dated, but there are some fine options for styles. The admin UX takes a bit of getting used to--not quite the normal flow, but there are reasons for this.

Reasons for choosing Jotform

Jotform offered more power at a better value.

Reasons for switching to Jotform

JotForm offers more powerful field types and more pleasing UI.

Response from JotForm

Thank you so much. We greatly appreciate your time to leave a positive review. Have a good one!

Replied May 2021

Beckie

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

JotForm Fan

I have had a great experience with JotForm and use them for several work related projects

Pros

I liked the ease of creating surveys and posting the code on our website - they are easy to customize with our color scheme and logo providing a professional look to our surveys. They are also easy to auto-populate into google suite and other products.

Cons

I haven't found anything that is considered a con at this point.

Reasons for choosing Jotform

They provided a lot more customization options and could integrate with our website.

Response from Jotform

Hello Beckie, Thank you so much for the excellent rating and positive feedback. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Replied December 2022

Heather

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

December 2022

HIPAA compliance not worth the price

Customer support was lackluster. It took them over 2 months to figure out why I kept receiving an error and I was a gold level customer.

Pros

The free trial made the software seem appealing, however only the gold level and up allow for HIPAA compliance.

Cons

HIPAA compliance felt like a bait-and-switch in terms of cost.

Response from Jotform

Hello Heather,  Thank you for the feedback. It enables us to make further advancements and give clients like you the finest service we can. We require HIPAA covered entities to enable HIPAA in their account. For more information, you may check this link: https://www.jotform.com/hipaa/faq/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Replied January 2023

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