Jotform
Jotform
About Jotform
Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.
Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.
Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...
Jotform Pricing
The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month
Starting price:
$24.00 per month
Free trial:
Available
Free version:
Available
Showing 1 - 5 of 1,159 reviews
Ron
Company size: 201 - 500 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Jotform Review
Datis
Verified reviewer
Company size: 11-50 employees
Industry: Events Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2020
Not the sexiest form solution out there, but boy is it powerful
Excellent. It's an excellent platform with robust features and tons of integrations. Support is top-notch as well.
Pros
The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.
Cons
There isn't much. It isn't the sexiest platform out there, but with a little CSS you can get the forms styled exactly how you want them. It would be nice to have better WYSIWYG options. Really minor detail, but I get quite annoyed when the forms auto sort in the order of most recently updated. They start by displaying alphabetically, I'll click on my desired form, but right as I click it changes ...
Reasons for choosing Jotform
The calculation features & conditional logic was much more robust.
Response from JotForm
Thanks for your review and glad you like two of the best JotForm features, calculation and conditional logic. We really appreciate it. Regarding the sorting problem you've encountered on the My Forms page, we tried it but we can't replicate the problem. The selected sort option is saved even after revisits. Could you please clear your browser's cache and try it again? If the problem persists, contact us at https://www.jotform.com/contact/ so we can help you. Regards!
Replied November 2020
Lucas
Verified reviewer
Company size: 11-50 employees
Industry: Publishing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
April 2021
A friendlier, powerful form software
We started with Google Forms and also use Microsoft Forms quite a bit. All of them have their limitations. JotForm allows us to receive file uploads on a WordPress site, send quick surveys, and explore detailed feedback from curriculum reviewers. Customer service has been helpful, too.
Pros
I've come to rely on the Cards version of forms. I like the breadth of integrations and the variety of field types. The new Tables and Reports features are pretty interesting too. JotForm is reasonably easy to set up and very user-friendly on the front end.
Cons
A lot of the default styles are pretty dated, but there are some fine options for styles. The admin UX takes a bit of getting used to--not quite the normal flow, but there are reasons for this.
Reasons for choosing Jotform
Jotform offered more power at a better value.
Reasons for switching to Jotform
JotForm offers more powerful field types and more pleasing UI.
Response from JotForm
Thank you so much. We greatly appreciate your time to leave a positive review. Have a good one!
Replied May 2021
Beckie
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
JotForm Fan
I have had a great experience with JotForm and use them for several work related projects
Pros
I liked the ease of creating surveys and posting the code on our website - they are easy to customize with our color scheme and logo providing a professional look to our surveys. They are also easy to auto-populate into google suite and other products.
Cons
I haven't found anything that is considered a con at this point.
Reasons for choosing Jotform
They provided a lot more customization options and could integrate with our website.
Response from Jotform
Hello Beckie, Thank you so much for the excellent rating and positive feedback. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied December 2022
Heather
Company size: 1 employee
Industry: Mental Health Care
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
December 2022
HIPAA compliance not worth the price
Customer support was lackluster. It took them over 2 months to figure out why I kept receiving an error and I was a gold level customer.
Pros
The free trial made the software seem appealing, however only the gold level and up allow for HIPAA compliance.
Cons
HIPAA compliance felt like a bait-and-switch in terms of cost.
Response from Jotform
Hello Heather, Thank you for the feedback. It enables us to make further advancements and give clients like you the finest service we can. We require HIPAA covered entities to enable HIPAA in their account. For more information, you may check this link: https://www.jotform.com/hipaa/faq/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied January 2023
