All Jotform Reviews
1-25 of 1,846 Reviews
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Lisa
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Customizable Cost-Effective Forms!
Hans
Verified reviewer
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Jotfrom Made A Difference
its great im verry happy. Ready Set Go Ride everyone
PROSIt gave me the creative option to do it myself.
CONSthe taking payment option for my customers.
Vendor Response
Hi Hans, Thanks for the positive rating. We are always looking to improve and we would like to know more about the issue with the payments you have encountered. Please reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied February 2024
Willissa
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Level Up Tax & Financial Service Experience
What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.
CONSHonestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.
Vendor Response
Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Stacy
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Love Jotform
My experience with Jotform has been great.
PROSI use Jotform for my real estate business. It allows me to streamline my business and implement a vital process to service my clients. I love the ability to create a digital questionnaire because you can leverage your time and assess where your clients are. I have created multiple forms without challenges which is golden. I am currently learning the backend to secure my forms. I would highly recommend Jotform for any business owner or service provider.
CONSDon't have any cons...learning the backend options now.
Vendor Response
Hi Stacy, Thanks for sharing your experience with Jotform. It's great to hear how it's become an integral tool for your real estate business. Streamlining processes and optimizing client service is key in any industry, and it's fantastic to know that our platform has empowered you to do just that. If you ever need any help or have any questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2024
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Use fillout.com instead
Our overall experience with Jotform was abysmal. The one time we really needed the product to work, it didn't. Subsequently, Jotform support admitted there was a problem, but refused to refund us.
PROSJotform has a rich feature set but it is unintuitive and not worth the hassle to implement complex workflows
CONSthe customer service isn't even average compared to alternatives like fillout.com the tech is hard to use - building complex forms is not simple the tech is unreliable Jotform customer service do not take responsibility for failings PDFs seem to be a problem for Jotform
Reason for choosing Jotform
at the time it seemed to meet our e-sign requirements in a way other products did not.
Vendor Response
Hi, We’re sorry your experience didn’t match your expectations. Your feedback helps us do better. We want to look into this issue further and hope to resolve it promptly and accurately. Can you contact us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Maria
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Jotform is a must have!
Jotform is a must have resource for business expansion. The ease of form creation and implementation is great. I love the ease of sharing the forms while having the ability to embed on our website without any hiccups. The free version of Jotform gives you access to five forms and all support. Competitors provide free access but their support doesn't compare to Jotform. Customer service is great. I've use the chat and phone, both have been favorable experiences. They have recovered information, walked me through steps of implementation, and give me the news that I must recreate a form because it was corrupted. Good or bad, they were there to provide support.
CONSThe advance design tool could be upgraded to provide more designer freedoms. The CSS editor has limitations since the last editor update, which before worked great at making edits at the code level much easier.
Reason for choosing Jotform
Ease of creating and forms implementing, extensive electronic payment integration along with a top of the line customer service experience.
Vendor Response
Hi Maria, Thanks for sharing your detailed experience using our platform and services. Can you explain a bit about the feature you're looking for with the CSS editor as we’re always working to add new services and features to Jotform? If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied February 2024
Mark Bryan
Government Relations, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
It is the best software
Overall it is a best way to use this software for starting from small to big business. It is highly recommended for all the user.
PROSI've tried with a variety of form applications throughout the years, frequently switching because of their shortcomings. When I did, however, come across JotForm, I was really impressed. It made me wonder why I hadn't discovered it earlier. Everything I need to start and grow a small business is easily gathered on one platform with JotForm. The days of juggling numerous tools to manage contacts, orders, customer submissions, staff sales submissions, and other information are long gone. Everything is now simplified into a single form, JotForm.
CONSThere were no missing or error, it is good and highly recommended for all the user.
Vendor Response
Hi Mark, Thanks for sharing a detailed review of our platform. We are glad that we checked a lot of boxes on the features you're looking for. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Jenna
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Digital Forms for the Win!
Jotform is easy to use and you can use it for any type of surveying, data entry, or consent forms.
CONSNot allowed multiple users on one account and the login process slows it down some.
Vendor Response
Hi Jenna, Thanks for your wonderful feedback. We're delighted to hear that our platform has been easy to use for your surveying, data entry, and consent form needs. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise https://www.jotform.com/enterprise/. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied March 2024
Randi
Veterinary, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
An Excellent Tool in Managing a Small Business
Our overall experience has been exceptional. Jotform is continually improving their products and expanding to make them even more user friendly, dynamic, and professional looking. We just love it.
PROSForms design is intuitive and easy. Matching forms design to brand colors and fonts is a breeze. Setting up auto responders and form submission emails is simple.
CONSIn the many years we've used JotForm, we have yet to find something about it we don't like.
Vendor Response
Hi Randi, We are glad you had a great experience editing your form with the design you like using our builder. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Anonymous
2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
FUNCTIONALITY
3
Reviewed March 2024
Jotform Critical Review
I love the ease of use with Jotform. All of its features are intuitive and can be seamlessly used together to build beautiful apps and forms. Jotform will definitely become a tool that I use regularly.
CONSJotform is honestly too money-hungry. I do not understand why I must pay hundreds of dollars to simply get hundreds more submissions for my forms. The free trial is great but is way too limited when it comes to the amount of views and submissions you receive.
Vendor Response
Hi, Thanks for sharing your feedback with us. We're glad to hear that you find our platform easy to use and that it has become a valuable tool for you. We also appreciate your input regarding our pricing. We're always trying to balance providing value for our users and keeping our platform sustainable. If you're looking to get an increase of your monthly submissions permanently for free, check out the Increase Limits page in your account settings, or you can click this link https://www.jotform.com/myaccount/increase-limits then complete all the available tasks to get permanent increase of your monthly submissions as rewards. You can also try referrals for forms limit increase. If you have any questions, please don't hesitate to reach out via our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2024
Beckie
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Surveys made simplified
We use JotForm for program registration and event feedback. Many of our users aren't tech savy and they are able to easily navigate JotForm.
PROSJotForm is not only simple to use, but simple to integrate with other products including our website and payment methods
CONSNothing - it has been a great experience
Reasons for switching to Jotform
We needed a more cost-effective solution
Vendor Response
Hi Beckie, We are glad you had a great experience with our platform functionality and features. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Custome forms
I dont know what i do without this it essential to my business
PROSi like how there are standard templetes and you dont have to take generate from scratch
CONSn/a i dont really dislike its helpful it helpful for everything
Vendor Response
Hi, We are happy to know that our platform fits with your business needs. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Lindsey Raye
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Jot form helps make custom objects merge easily to CRM of choice
So many options to create and host a form anywhere from your website, blog, landing pages, email campaigns
CONSThe implementation into the back end required a lot more hands in the pot than needs
Vendor Response
Hi Lindsey, Thanks for the excellent rating. We appreciate it. We’re always working to add new services and features to Jotform. If you have any questions or suggestions, you can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Mark
Higher Education, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2021
Build Powerful Web Forms in a Snap
I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.
PROSEase of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.
CONSAt the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.
Reason for choosing Jotform
The functionality of JotForm and Wufoo allow us to support embedded forms from both platforms, along with Google Forms.
Reasons for switching to Jotform
We use JotForm in conjunction with Google Forms. JotForm offers more robust customizable CSS functionality to match branding standards of an institution. The branding allows a more consistent look and feel to be applied rather than a set of predetermined templates in Google Forms that don't match brand standards as much.
Vendor Response
Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!
Replied February 2021
Isaac
Program Development, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
An amazing multipurpose platform beyond just data collection
JotForm actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing.
PROSWell, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.
CONSResponse data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.
Reasons for switching to Jotform
We had a few technical issues on the survey we were running that were causing delays.
Vendor Response
Thank you for sharing your great experience using JotForm. We are really happy to hear your overall satisfaction including your experience with our customer support team. Thank you and have a good one!
Replied August 2021
Elsa
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Jotform is a great form platform.
I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.
CONSI would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.
Reason for choosing Jotform
I chose Jotform because the features and security were more advanced.
Vendor Response
Hello Elsa, Thank you so much for your positive remarks. It's great to know that you found convenient ways to embed the form in your website. As of the moment, we do not have any other quiz feature except using our Quiz Form app. Guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/. If you're looking for form analytics, here's a guide: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. We also have Facebook Pixel Widget that you can add in your form to trace your form submissions: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/ and also Google Analytics https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/. If you have more questions, please contact us using our Support Contact Form https://www.jotform.com/contact/ so we can help.
Replied May 2022
Rhonda
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Versatile forms
I am confident that the forms I create using JotForm are professional and functional. The surveys are what I use most often. I am not on site with employees to supervise on a regular basis, I send surveys to patients and their families to make sure that they are happy with the employee and that all required daily tasks are completed. I use JotForm to collect health data and if need be HIPAA compliant forms. I use a "2-in-1" laptop/tablet often, JotForm functions on that and my desktop computer. I get timely returns because of the mobile responsive forms. I would like JotForm more if the site was organized.
PROSAll forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form. Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.
CONSI spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.
Reason for choosing Jotform
JotForms mobile app and mobile responsive forms
Reasons for switching to Jotform
Google forms did not have a wide variety of options and form fields were restrictive. Making a form HIPAA compliant required a lot of time and effort.
Vendor Response
Hello Rhonda, Thank you for the wonderful comments. We are pleased to hear that our product benefited your company. You can go through our Form templates section here: https://www.jotform.com/form-templates/. Please note that our Freemium plan is to experience the features and services we offer in our form builder; hence we encourage users to upgrade their account if they want to have unlimited access to all the features. Jotform customer service is available 24/7 through our support system at https://www.jotform.com/answers/, with an average response time of less than 2 hours. If you have any suggestions, please contact us using the support contact form at https://www.jotform.com/contact.
Replied August 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great Form Builder in the market
Once I got used to it, Jotform has really been a game-changer for my business. I love that I can quickly and easily create forms to collect data from customers and clients without any programming knowledge. Jotform is so user-friendly and offers great customization options, so I can make forms look exactly how I want them to. Plus, the response time is incredibly fast. Highly recommend Jotform for anyone looking for a reliable form creation tool!
PROSI recently discovered Jotform and it has been a real game-changer for me. I love how quickly and easily I can create forms from scratch. They provide a ton of templates to choose from too, so I never have to start from scratch if I don't want to. It's super intuitive and user-friendly, so even the most tech-challenged people can create beautiful forms in no time.
CONSAt the beginning, I found the interface to be confusing and clunky, which made it difficult for me to create the forms I needed. Plus, once I did get a form created, the preview was sometimes buggy and unreliable. All in all, I can't recommend Jotform for anyone who is not a tech savvy and needs a dependable form creation platform.
Reason for choosing Jotform
JotForm was easy and has the integrations I needed
Vendor Response
Hi, Thanks for sharing your positive experience! We're thrilled to hear that Jotform has been a game-changer for you. It's great to know that our platform's ease of use and variety of templates have made form creation a breeze. We're sorry that you find some parts unreliable. There shouldn't be any problem now because we've made a lot of improvements since then. We kindly ask that you give it another try and let us know if you have any questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied December 2023
Mohamed Salah
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Convenient & Easy to Use: My Experience with Jotform
Overall, my experience with Jotform has been positive. I find it to be a great tool for creating and managing web forms and I am happy with the features that it provides. It is easy to use and I can quickly complete tasks with the intuitive user interface.
PROSJotform has been an incredibly convenient and easy to use tool for me. I love that I can create and manage web forms without needing any coding knowledge. The user interface is highly intuitive and I find myself able to quickly complete tasks without having to search through menus and settings.
CONSMy only complaint about Jotform is that the free version has limited features and cannot be customized as much as I would like. I wish they had more features included in the free version so that I could take full advantage of what the platform has to offer.
Reasons for switching to Jotform
Jotform stands out from its competitors with its user-friendly interface and intuitive design. It is easy to set up and manage forms without needing any coding knowledge, making it an ideal solution for businesses of all sizes. Additionally, Jotform offers a wide range of features and customization options, allowing users to tailor the platform to their needs. This makes it a great choice for those who need more than just basic form creation capabilities.
Vendor Response
Hello Mohamed, Thank you for the positive feedback. We are glad that you like our no code form builder. You can fully customize the classic form using custom CSS. You can check this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. Or get the full source code of the classic form. For more information, you can follow this link: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied January 2023
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Been using this for years and Jotform has come a long way!
Great experience. The Jotform forms works with and without a website because you can just send people the link to any of your forms. For business owners just starting out, this is a great hack to get business coming in.
PROSWhether you use the free or paid version, you have access to templates that create professional looking forms.
CONSAlthough Jotform comes with templates, it did take a while to get used to using the software to create product based forms.
Reason for choosing Jotform
Jotform has more template choices as well as the ability to sell products.
Reasons for switching to Jotform
Over the years, Jotform added the ability to sell products with forms.
Vendor Response
Hello, We're so grateful that you took the time to share your feedback with us. If you need assistance with your form, please don't hesitate to contact us at https://www.jotform.com/contact.
Replied September 2022
Brijesh
Hospitality, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2023
Very capable form & e-sign software for our small business
We use Jotform to manage our guest/partner forms and surveys, partnership agreements, and to speed up a few internal processes. The platform works smoothly and has a professional-looking user interface. It's priced reasonably, and the there are regular updates and new releases. All in all, it's streamlined our processes, and increased our revenue-generating metrics.
PROSI think the best thing about it is that it work as a platform rather than just one product. Other than the form builder, we've used Jotform's PDF editor, app builder, e-sign builder, and spreadsheet feature. It saves you the hassle from having to buy 3 - 4 different tools which you then have to integrate it all together.
CONSThe bugs are a bit of a nuisance, but I can't really think of anything negative we've seen.
Reason for choosing Jotform
We were pitched the other two while we were already using Jotform. Typeform's features seemed lacking, and Formstack was much much more expensive so we didn't really see any reason to consider a switch
Vendor Response
Hello Brijesh, Thank you for sharing a detailed review of our platform. We are glad you had a great experience. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
Replied June 2023
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Easy way to collect data from our field personnel
I'm very happy with Jotform for managing our department's forms. Thanks to it, we can now not only collect data from our field personnel when they don't have access to a desktop, but above that, the data is validated, archived securely, and charted automatically with our Power BI integration. It helped us solve a big issue on our data side and brought an extra level of insight into our efforts.
PROSI think the best thing about it is probably all the templates they have available. There are hundreds of templates for most common form types. Thanks to that, we've never had to design a form from scratch. We just pick a template, add a couple custom questions or fields, and voila.
CONSNothing sticks out that much. It would be good to have live support though.
Reason for choosing Jotform
Jotform seemed a lot more advanced with better form fields. The mobile interface is also far better than the others
Vendor Response
Hi, Thank you for taking the time to leave an excellent review. We are so glad to hear that you love our templates. We do have chat support, which is available when you open the main Jotform page; if it is not there, then it means there is high traffic and the live chat is closed. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
Replied October 2023
Emilio
Sports, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2023
Great customizable solution for various forms
Great experience overall. The software itself is so user friendly. Drag and drop elements is the way to go.
PROSAll the form elements available make creating forms super customizable. Love the widgets. Automated email confirmations and conditional logic features are huge pluses, too. Google sheets is a favorite integration of ours so we can have form submission answers fed into reports. The help pages and forums are a great resource.
CONSWhen looking for a very specific solution, you may have to search the forums a bit, but customized solutions necessarily take a bit more legwork.
Reasons for switching to Jotform
We did consider Google Forms for one purpose initially but it was not as customizable.
Vendor Response
Hi Emilio, Thanks for your nice review. We appreciate it. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help
Replied July 2023
Christopher
Verified reviewer
Food & Beverages, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The Most Powerful Form Builder Online, Anywhere.
Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.
PROSIn short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities. I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question. I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.
CONSThe power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation. The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.
Reason for choosing Jotform
Free to start, easy form builder, easy integration, endless possibilities, web-based, mobile-friendly (even has an app for Apple and Android), strong support.
Adam
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Quick and easy form builder and data collection platform
We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.
PROSJotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings
CONSThe default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.
Reasons for switching to Jotform
Cost (lowed) and functionality (better)
Vendor Response
Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too. If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!
Replied November 2021