--- title: "Microsoft Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/polling/microsoft-forms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Microsoft Forms](https://www.softwareadvice.com/polling/microsoft-forms-profile/) / Microsoft Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/polling/microsoft-forms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/polling/microsoft-forms-profile/alternatives/) # Microsoft Forms User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 327 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 197 reviews (60%) - 4 stars: 114 reviews (35%) - 3 stars: 15 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - My experience has been positive for straightforward surveys and internal business use, but I've run into limitations as projects become more sophisticated. - To take surveys, training exams, details of the person, and for all other forms-related needs, we are using Microsoft Forms only, which is very convenient and helpful as well. - I use it for simple form collections because the design is slick, data export was fairly quick and it integrates with Microsoft excel for analysis ### Most mentioned cons - The only issue I had with Microsoft forms is that in a small business it does not hold value for money as the polls are not frequent. - The biggest limitation is the lack of support for more complex calculations, logic, and integrations. - Some customisation options were limited, and advanced features felt basic, which made complex surveys harder to create effectively. ## Microsoft Forms customer reviews Showing reviews 1-25 of 327 (page 1). ### Forms review - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered the experience has been good, it helps to solve a common problem of getting surveys from the people we work aroud and get better answers from the participants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft forms offesra an easy way to collect data acrros the team, that other wise is unpractical to adquire. It helps to get to more people easily with structures information back. #### Cons It should help and facilitate to add design to the surveys, that part is not easy or customizable for me. that would help to not over load the users with the same formats. --- ### Microsoft Forms Review - Overall rating: 4/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Experience overall has been positive, and more than adequately gets the job done, even though there are some areas for possible improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It's very easy to create new forms and to specify the types of questions to be asked. The data presentation is also very powerful. #### Cons The forms features are somewhat simple, so it's a bit difficult to create more advanced custom forms with multiple links and references. Even the "branching" function is a little clunky, but it is still useable. #### Reasons for choosing Microsoft Forms Even though other options were out there, the low cost of Microsoft Forms and its integration with the Microsoft environment were a winner. --- ### Good foundation starter application for forms and surveys - Overall rating: 3/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Forms for years in a range of applications. It can be useful for collection of opinions, preference or qualitative and quantitative data. I would recommend it as a starting point as most people know how to use it. However, it could be better designed with more spirit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Forms works well enough to function as a data collection tool and survey use. It is mostly reliable, easy enough to use and they have added some usability features such as duplicating questions and sections to speed up the survey creation process. #### Cons The UI of Microsoft Forms is not the best. It feels a bit dated, boring and clunk at times. There isn’t much joy in using it, and there is not much AI integration to make you think about your audience. Creating a survey is creative, but using Forms doesn’t feel that fun. --- ### Great platform for collecting information - Overall rating: 4/5 - Reviewer: Ping F. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It is a popular platform, easy and direct. Pretty simple and help to collect information in a convenient way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is very easy to navigate, the creation of forms function is easy to set up and provide a direct and convenient way to set up the forms. #### Cons It will be easier for users if it provide multiple submissions at the same time. Right now, uses lose their record if they have a pending one and try to submit another form. --- ### Microsoft forms - Overall rating: 4/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It makes gathering information very easy to do. We use it very frequently and have lots of customized fields #### Cons We still haven't figured out how to let people from outside of organization respond to a form. That is the main issue. #### Reasons for switching to Microsoft Forms we liked that this is integrated into the Microsoft ecosystem --- ### Microsoft Forms - Great when used with Microsoft Lists - Overall rating: 4/5 - Reviewer: Christian O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works the same as all the other form generators in the market. The Microsoft Lists integration is the best feature for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Free (comes with Microsoft subscription. The interface is fairly simple to use. Allows branching logic. It integrates with Microsoft Lists (SharePoint) which is very useful for task management. #### Cons It does not allow branching on multiple-choice questions. Some of the branching features aren't intuitive until you experiment. #### Reasons for choosing Microsoft Forms Microsoft integration and it's free with subscription. #### Reasons for switching to Microsoft Forms Microsoft integration and it's free with subscription. --- ### User-friendly and simple - Overall rating: 5/5 - Reviewer: Amr A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasant and easy to use. I use it with my students a lot to get them to sign agreements before they work on their projects and it's very easy for them to complete the form. It's also easy for me to design the surveys or forms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's user friendly and very easy to use. It feels intuitive and doesn't require any experience to use it. I also like the fact that you can make it for people in your organisation only but still have the option to make it anonymous. When the survey isn't anonymous, I like the fact that it tell you that the owner will be able to see the name. #### Cons It's not that I like the least but I'd like to see a slider option for questions like the one in Qualtrics. It would be also useful to be able to collect the responses in SPSS format #### Reasons for switching to Microsoft Forms I found Forms to be very easy to use and it's part of our Office 365 subscription --- ### A marketing managers view of MS Forms - Overall rating: 5/5 - Reviewer: Stuart B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is an easy to use and quick way to gather information in a survey from work colleagues or external agencies. It looks professional and has the capabilities to collect different types of survey information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating a form is easy. With no training or tutorials, it is possible to create a title, questions and types of questions, such as multiple choice, ratings, etc. You can then email a link to the survey from your email account. It even creates a report of the survey which you can download, when complete. #### Cons It is not easy finding when the survey is complete, or progress on how many people have completed the survey, without going into the forms. #### Reasons for switching to Microsoft Forms Forms is easier to use, more intuitive and quicker to build surveys than other platforms. Sending out the survey is easy via a link. The reporting I think is great. Downloadable from anywhere. Looks professional. Not need to copy it into another presentation. --- ### Great tool for surveys and data collection - Overall rating: 5/5 - Reviewer: Karen L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used it for a variety of functions including collecting feedback, quizzing, and collecting data to be analysed. It's easy for people to click the link and answer the questions - I've never had anyone tell me that they couldn't figure it out when I've sent them a link. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and intuitive to use to create forms, surveys, polls, quizzes, etc. I like that you can send out to employees and the system will automatically record their names. #### Cons The reports that are auto-generated are great, however it would be amazing if we could select which type of chart is displayed. I like pie charts for some things, and bar charts for other things. Currently, the only way to do this is to export the data to Excel and create the charts there. #### Reasons for switching to Microsoft Forms more cost efficient since MS Forms was already included in the M365 Enterprise suite --- ### Everything from basic to complex - Overall rating: 5/5 - Reviewer: Takeisha P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I much prefer Microsoft Forms over other forms like surveymonkey. I found it easy to make basic forms and with a little time you can even do more complex forms. We have used it for simple forms like satisfaction surveys to forms used to register for online webinars. It is very versatile. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to make forms with different options of questions. #### Cons It seems like you have to constantly log in to see the results. As far as I can tell you can't get a regular update sent to you with the results. #### Reasons for switching to Microsoft Forms Not enough options and very hard to tailor it to meet your needs. --- ### Microsoft Form Review - Overall rating: 5/5 - Reviewer: Abdullah A. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! Easy and very productive tool. I really recommend it especially when dealing with a large number of employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Forms is an essential tool to any incorporate! I like it because it makes the application very easy to manage with a large member. Also, it easy for customization with different needs. The survey design is good and very insightful. Customer supports are very helpful when you have any issue. The program has a very good security as well as the data collection is protected. Finally, the program is price friendly, and if you have a 365 subscription you might be able to use it for free. #### Cons I have been using Microsoft Forms a little while and I have not experienced any problem with it. I really like it. --- ### My Insights on Microsoft Forms. - Overall rating: 5/5 - Reviewer: Francesco P. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The tool has been smooth and made my work easier in Form creation. Its reliable and offers a number of capabilities. To sum it up, its worth every dime. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The tool helps in collection of data through forms. Has multiple templates for form building and creation. Offers an ease of use and integration with Microsoft ecosystem. Alows creation of surveys, forms, polls and quizes. #### Cons The tool has been productive and offers excellent form building. The only challenge is in customization. --- ### Made knowledge checks more effective - Overall rating: 5/5 - Reviewer: Alliant C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have used Microsoft Forms to evaluate trainer knowledge during department trainings by using post-session quizzes. The follow-ups could be done easily by means of creating question banks that had auto-grading. #### Cons It shows poor capacity to monitor partial submissions and access incomplete submissions. And in big training we could not follow up who began the quiz but not completed the quiz. --- ### MICROSOFT FORMS REVIEW - Overall rating: 5/5 - Reviewer: YURI B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered THE OVERALL MICROSOFT FORMS EXPERIENCE HAS BEEN GREAT. I ACTUALLY HAVE MOVED INTO USING THIS FROM SURVEY MONKEY. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE PROS OF MICROSOFT FORMS IS THAT IS EASY TO USE AND REALLY GREAT A COOLECTING DATA. I USED IT VARIES TIMES. #### Cons THE CONS OF MICROSOFT FORMS WELL I REALLY HAVEN'T HAD ANY AS OF YET. EVERYTHING SO FAR HAS BEEN GOOD. --- ### Great tool with limitations - Overall rating: 5/5 - Reviewer: Chiara G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that it's very easy to use, user-friendly, it has ramifications and answers are easy to build. #### Cons The thing I like the least is that it's not possible to put a message when the given answer is wrong abd it's not possible to have a quiz mode. --- ### Simple to use - Overall rating: 5/5 - Reviewer: Babatunde O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for simple form collections because the design is slick, data export was fairly quick and it integrates with Microsoft excel for analysis #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was part of micrpspft365 package, so it works seamlessly in my windows laptop and for my macbook, i only had to visit the url on my browser #### Cons Great for shor surveys but canot do complex form setups like conditionals and does not have payment integrations. --- ### Makes it easier to gather opinions of other team members - Overall rating: 5/5 - Reviewer: ABDERRAHIM N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Instead of using emails or arranging meetings, Microsoft Forms allowed me to gather opinions from various departments. After an event, I use Sli.do to get participants’ feedback and the results are easy to review. #### Cons Sometimes If I want to take the answers for just a part of the survey, I can not do that right away. --- ### Great Microsoft Integration - Overall rating: 5/5 - Reviewer: Chelsea G. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing integration with other Microsoft products which makes it so easy to use internally. I found for surveys, registrations and data collection it was more than enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface, great for those using Microsoft products already with seamless integration, really quick to set up. #### Cons Some of the design elements are limited as well as the question types. For those requiring more in depth logic branching you may need something else. --- ### Tricky to set up, but great if you're a microsoft shop - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Good data, can link easily to other microsoft applications #### Cons higher learning curve, difficult to set up --- ### User friendly and straightforward - Overall rating: 4/5 - Reviewer: Emma E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am quite content with using Microsoft Forms. It is straight-forward and always delivers on what I need. It doesn't have all the bells and whistles that other survey platforms may have, but it has what is essential, which is perfect for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Forms is very easy to use! I am not the most techy person - so what this offers fits for me perfectly. It's incredibly user friendly and I like how it can export into an excel for ease. #### Cons One con of using Microsoft Forms is the ability to design how the form looks to an exact way we want it. There are many styles to choose from, but it is nearly impossible to make it match my company's brand standards exactly. --- ### Effortless Form Creation and Analysis with Microsoft Forms - Overall rating: 5/5 - Reviewer: Doyin A. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft form has made getting responses to surveys easier. Getting feedback is now made easy and the integration with Office 365 is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use, the opportunity to collaborate with colleagues on a form and the real-time responses #### Cons None for now. I don't have any issues for now, I will contact support if I encounter any. THE Microsoft form is a very supportive tool --- ### A Balance Survey Tools - Overall rating: 5/5 - Reviewer: Gino D. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft forms is amazing, very friendly to new user and very neat. Flexibility on data analyzing is top notch. But there are some downsides that for sure will improved. But when it comes to neat and accurate data. This is recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good thing with Microsoft forms, I don’t need to be an pro to design a survey. First you can automatically export responses into Excel, which is very useful in data analyzing. Second, you can track responses as they appear, which is perfect for surveys or feedback forms where immediate response are vital. #### Cons The forms are very neat but the problem is you don’t have as much freedom to personalize your forms. There are fewer design options and less flexibility with form layouts, which might be affect if you're targeting to have creative and more visualist style of forms. another downside is the lack of advanced question types. --- ### Great for Quick Feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft Forms was easy to use and reliable for collecting feedback, though it lacked some advanced customisation options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked Microsoft Forms for its simple interface and quick setup, making it easy to create surveys and collect responses efficiently. #### Cons Some customisation options were limited, and advanced features felt basic, which made complex surveys harder to create effectively. --- ### Microsoft Forms - Overall rating: 4/5 - Reviewer: Antony B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple to use, clean interface, good options for question types, nice dashboard results. #### Cons Could potentially do with more customisation options, but this is minor --- ### A Great Tool for Quick Surveys - Overall rating: 4/5 - Reviewer: Jerry D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Microsoft Forms has been great. It’s super easy to use, quick to set up surveys or quizzes, and integrates smoothly with other Microsoft tools. While it's not packed with advanced features, it’s perfect for simple forms and data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Microsoft Forms is how easy it is to use. It’s quick to create surveys and quizzes, and the integration with Excel for data analysis is super convenient! #### Cons What I like least about Microsoft Forms is the lack of advanced features, like conditional logic or more design customization. It’s a bit basic if you need more complex options. ## More reviews [Next reviews](https://www.softwareadvice.com/polling/microsoft-forms-profile/reviews/?page=2) --- Microsoft Forms Reviews, Pros and Cons - 2026 Software Advice