--- title: "Microsoft Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/polling/microsoft-forms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Microsoft Forms](https://www.softwareadvice.com/polling/microsoft-forms-profile/) / Microsoft Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/polling/microsoft-forms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/polling/microsoft-forms-profile/alternatives/) # Microsoft Forms User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 332 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 200 reviews (60%) - 4 stars: 116 reviews (35%) - 3 stars: 15 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - My experience has been positive for straightforward surveys and internal business use, but I've run into limitations as projects become more sophisticated. - To take surveys, training exams, details of the person, and for all other forms-related needs, we are using Microsoft Forms only, which is very convenient and helpful as well. - I use it for simple form collections because the design is slick, data export was fairly quick and it integrates with Microsoft excel for analysis ### Most mentioned cons - The biggest limitation is the lack of support for more complex calculations, logic, and integrations. - Some customisation options were limited, and advanced features felt basic, which made complex surveys harder to create effectively. - We've had to get creative with the layout to fit our branding, which can be a bit of a pain. ## Microsoft Forms customer reviews Showing reviews 1-25 of 332 (page 1). ### Einfaches Umfragetool das den Arbeitsalltag erleichtert - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 10000+ employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Microsoft Forms ist ein Tool, das sehr simpel und selbsterklärend ist. In wenigen Schritten und in kürzester Zeit lassen sich Umfragen erstellen. Für die meisten Befragungen reicht das Tool völlig aus. Schön: Einfache Forms-Umfragen lassen sich direkt in Teams erstellen. #### Cons An sich habe ich an Forms nichts auszusetzen, da es dem Zweck dient. Bei komplexeren Umfragen wäre es wünschenswert, wenn der Funktionsumfang und der Gestaltungsfreiraum etwas größer wäre. Beispielsweise fehlt eine "wenn dann"-Funktion, die manchmal hilfreich wäre. --- ### Fantastic tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent, a real upgrade from other survey tools. Easy, quick and accessible with actionable insights. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use, i especially like how when you choose a question type it suggests answer options that make sense. #### Cons Nothing, it’s a great tool that makes it as easy as it can be to use and to share as well as analyse results. --- ### Collecting responses without overcomplicating things - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I have found Microsoft Forms useful for collecting information and feedback in a structured way. It is easy to create, distribute, and review responses, particularly when using other Microsoft 365 tools. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft Forms is quick to learn and does not require much setup to create surveys, questionnaires, or feedback forms. Responses are collected automatically, and I like being able to see a summary of the results without having to organize everything manually. #### Cons The form design is fairly basic. There are enough options for most everyday needs, but not much freedom when you want more control over the appearance or layout. --- ### A paid alternative to Google Forms - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like Microsoft forms as it’s give a more professional feeling. It supports uploading files which is convenient #### Cons I believe it’s paid as it’s included with my company license. For free users it may not be available --- ### Simple and Convenient for Everyday Forms - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Forms has been positive. It is reliable, straightforward, and works particularly well for quick surveys, feedback collection, registrations, and internal business forms. It saves time because forms can be created and distributed quickly, and responses are easy to manage. For most everyday requirements it does the job very well, although for highly customized or complex forms I would probably need a more advanced tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Microsoft Forms is very easy to use and quick to set up. I like that I can create surveys, feedback forms, quizzes, and internal questionnaires without needing any technical knowledge. The interface is simple and clean, and sharing a form through a link or QR code is convenient. The integration with Microsoft 365 and Excel is also very useful, especially when I need to analyze or export responses. #### Cons The biggest limitation is the lack of advanced customization and more sophisticated form logic. The design and branding options are fairly basic compared with some dedicated survey and form-building tools. Conditional branching works for simpler scenarios, but it can become restrictive when creating more complex workflows. Reporting and data visualization could also offer more advanced options directly within Forms. --- ### A Surprisingly Good Survey Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Package/ Freight Delivery - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Forms has been very positive, allowing me to create and distribute surveys, quizzes, and other forms with ease. The user-friendly interface and seamless integration with other Microsoft tools have made it a go-to solution for my team, with only occasional minor issues with formatting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Microsoft Forms has been pretty solid for our team's surveys and polls. We've used it to gather feedback from clients and colleagues alike. It's taken a bit to figure out the more advanced features, but overall it's been a great addition to our toolkit. #### Cons One thing that's kind of annoying is the lack of customization options for our survey templates. We've had to get creative with the layout to fit our branding, which can be a bit of a pain. Not a huge deal, but it's something to consider. --- ### Forms review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered the experience has been good, it helps to solve a common problem of getting surveys from the people we work aroud and get better answers from the participants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft forms offesra an easy way to collect data acrros the team, that other wise is unpractical to adquire. It helps to get to more people easily with structures information back. #### Cons It should help and facilitate to add design to the surveys, that part is not easy or customizable for me. that would help to not over load the users with the same formats. --- ### Connected Forms - Overall rating: 3/5 - Reviewer: Michael O. - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been positive for straightforward surveys and internal business use, but I've run into limitations as projects become more sophisticated. It's a solid tool for basic needs, though organizations with more advanced requirements may find themselves looking for alternatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Microsoft Forms is simple to set up and easy for both creators and respondents to use. It integrates well within the Microsoft ecosystem and works great for basic surveys, quizzes, and feedback collection. #### Cons The biggest limitation is the lack of support for more complex calculations, logic, and integrations. Compared to some competing form platforms, it can feel restrictive when you're trying to build more advanced workflows or data collection processes. --- ### Microsoft Forms- Needs a better user experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Good product to use for organizations already using the Microsoft ecosystem like Word/Excel/Outlook since it is easy to integrate with them. #### Cons I do not like the user experience of Microsoft Forms. It has a slow and frustrating experience at a lot of times which may discourage users from filling out the forms in its entirety. --- ### Great platform for collecting information - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It is a popular platform, easy and direct. Pretty simple and help to collect information in a convenient way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is very easy to navigate, the creation of forms function is easy to set up and provide a direct and convenient way to set up the forms. #### Cons It will be easier for users if it provide multiple submissions at the same time. Right now, uses lose their record if they have a pending one and try to submit another form. --- ### Solid Survey Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 5001-10000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a very good experience using Microsoft Forms; it is fast, accessible, and integrates seamlessly with the Microsoft ecosystem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft Forms is easy to use and allows me to create surveys quickly with a clean and intuitive interface. The integration with Excel and other Microsoft 365 tools makes data collection and analysis very convenient. It works smoothly across devices, which makes responding and reviewing results accessible anywhere. #### Cons The customization options are limited, especially when it comes to formatting and design. Conditional logic is still basic compared to other survey platforms, which restricts more advanced survey structures. The reporting visuals are helpful but not as detailed or flexible as they could be for deeper analysis. --- ### Good foundation starter application for forms and surveys - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Fine Art - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Forms for years in a range of applications. It can be useful for collection of opinions, preference or qualitative and quantitative data. I would recommend it as a starting point as most people know how to use it. However, it could be better designed with more spirit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Forms works well enough to function as a data collection tool and survey use. It is mostly reliable, easy enough to use and they have added some usability features such as duplicating questions and sections to speed up the survey creation process. #### Cons The UI of Microsoft Forms is not the best. It feels a bit dated, boring and clunk at times. There isn’t much joy in using it, and there is not much AI integration to make you think about your audience. Creating a survey is creative, but using Forms doesn’t feel that fun. --- ### Microsoft Forms Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Experience overall has been positive, and more than adequately gets the job done, even though there are some areas for possible improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It's very easy to create new forms and to specify the types of questions to be asked. The data presentation is also very powerful. #### Cons The forms features are somewhat simple, so it's a bit difficult to create more advanced custom forms with multiple links and references. Even the "branching" function is a little clunky, but it is still useable. --- ### Microsoft forms - Overall rating: 4/5 - Reviewer: Kira h. - Industry: Restaurants - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It makes gathering information very easy to do. We use it very frequently and have lots of customized fields #### Cons We still haven't figured out how to let people from outside of organization respond to a form. That is the main issue. --- ### Microsoft Forms, what you need at your fingertips! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 5001-10000 employees - Product usage: 1-3 years · monthly - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience had with Microsoft Forms is positive. The value for the money is exceptional, the customer support is helpful, and the overall data collection is exactly what is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall survey design is professional and functional for any industry that may need to use it. It is very customizable. #### Cons There is nothing that I dislike about Microsoft Forms, it is a very well thought out program that I feel many industries would use. --- ### Microsoft Forms - Great when used with Microsoft Lists - Overall rating: 4/5 - Reviewer: Christian O. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works the same as all the other form generators in the market. The Microsoft Lists integration is the best feature for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Free (comes with Microsoft subscription. The interface is fairly simple to use. Allows branching logic. It integrates with Microsoft Lists (SharePoint) which is very useful for task management. #### Cons It does not allow branching on multiple-choice questions. Some of the branching features aren't intuitive until you experiment. --- ### User-friendly and simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: 3-5 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasant and easy to use. I use it with my students a lot to get them to sign agreements before they work on their projects and it's very easy for them to complete the form. It's also easy for me to design the surveys or forms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's user friendly and very easy to use. It feels intuitive and doesn't require any experience to use it. I also like the fact that you can make it for people in your organisation only but still have the option to make it anonymous. When the survey isn't anonymous, I like the fact that it tell you that the owner will be able to see the name. #### Cons It's not that I like the least but I'd like to see a slider option for questions like the one in Qualtrics. It would be also useful to be able to collect the responses in SPSS format --- ### A marketing managers view of MS Forms - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is an easy to use and quick way to gather information in a survey from work colleagues or external agencies. It looks professional and has the capabilities to collect different types of survey information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating a form is easy. With no training or tutorials, it is possible to create a title, questions and types of questions, such as multiple choice, ratings, etc. You can then email a link to the survey from your email account. It even creates a report of the survey which you can download, when complete. #### Cons It is not easy finding when the survey is complete, or progress on how many people have completed the survey, without going into the forms. --- ### Everything from basic to complex - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I much prefer Microsoft Forms over other forms like surveymonkey. I found it easy to make basic forms and with a little time you can even do more complex forms. We have used it for simple forms like satisfaction surveys to forms used to register for online webinars. It is very versatile. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to make forms with different options of questions. #### Cons It seems like you have to constantly log in to see the results. As far as I can tell you can't get a regular update sent to you with the results. --- ### Great software - Overall rating: 5/5 - Reviewer: jessica c. - Industry: Education Management - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the experience was beneficial as it helped create quizzes for my children while learning at home being home schooled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. being able to create simple surveys quizzes and polls and its ease with microsoft excel and teams #### Cons there wasnt much i disliked abt microsoft forms as i benefited every time i used the software. the survey and quiz creation was best. --- ### Ease of Use, Great with Suite - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like Microsoft Forms; it's great that it comes with our Microsoft Suite. It makes it a good value for our money if we're already paying for it. It's also easy to use and navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I love the dynamic options for design and customization. Being able to utilize videos and sound can really compliment forms. My preference is for forms that collect and display data in an easy to visualize way, so that is a bonus. It's also helpful when trying to make sure my team responds thanks to being able to send it directly to the organizational emails. #### Cons I am not sure how secure the platform is, but that is due to my own lack of knowledge. I have not looked into that, so don't weigh that factor of the decision on me. From all I can tell, it is anonymous when need to be and not when not needed. --- ### Good use for simple replies - Overall rating: 4/5 - Reviewer: Mark A. - Industry: Banking - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive use. Well integrated with other Microsoft programs and familiarity makes it very easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simplicity and ease of use to gather insights and results . It is very easy to put together a questionnaire on platform #### Cons Potential lack of quality replies due to limited replies . I have had some issues logging in before which was frustrating --- ### Made knowledge checks more effective - Overall rating: 5/5 - Reviewer: Lori G. - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have used Microsoft Forms to evaluate trainer knowledge during department trainings by using post-session quizzes. The follow-ups could be done easily by means of creating question banks that had auto-grading. #### Cons It shows poor capacity to monitor partial submissions and access incomplete submissions. And in big training we could not follow up who began the quiz but not completed the quiz. --- ### Seamless data capture across all projects - Overall rating: 5/5 - Reviewer: Rezaul H. - Industry: Research - Company size: 1001-5000 employees - Product usage: 3-5 years · weekly - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Microsoft Forms has made gathering Client and internal team inputs very easy. Response tracking in real-time allowed me to keep a close engagement and the automatic compilation of the data into Excel allowed easy analysis. #### Cons Sometimes complicated branching logic lacks depth and does not allow the conditional flows of multi-step forms to be very sophisticated. --- ### Microsoft Form Builder - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Textiles - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I haven’t used this Microsoft product a lot, but I’ve still got some experience with it. It’s easy to use and also lets you publish forms. #### Cons Microsoft Forms is just as easy to use as Google’s form builder, and I’ve got nothing to compare them, they do the same things ---