SurveyMonkey

RATING:

4.58

(9564)

About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced surv...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

SurveyMonkey Pricing

SurveyMonkey is available across Individual, Team, and Enterprise plans: Individual - Premier Annual: $67.96/month Advantage Annual: $27.17/month Standard Monthly: $12.22/month Team - TEAM ADVANTAGE: $21.07/month TEAM PREMIER: $51.66/month ENTERPRISE - Please contact SurveyMonkey directly

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Data trends
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SurveyMonkey Reviews

Overall Rating

4.58

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 9,499 reviews

Rissa

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Pretty good, but not my favorite

User Profile

FAIBREY

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Farming

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2020

Data Collection and Analysis Master

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Cons

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Reasons for choosing SurveyMonkey

SurveyMonkey is simple to use and it had great interface. It also runs frequent promotions that enable us to save.

Austen

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

Best Tool for 360 Feedback and Online surveying

This program has really helped my with marketing strategy. Although not every customer will respond, offering a "discount" of services if they take the survey offers the highest yield of respondents. I have always collected enough data to influence my projection reports with new campaigns or internal HR changes.

Pros

This program has been around for a very long time, and they continue to upgrade and polish their features. We use it in-house for HR purposes and also implement A/B testing with potential clients. My favorite aspect of this program is its easy user interface. This program can be easily used by beginners and/or experts. The design is intuitive and the survey questions are easy to set up. I especially appreciate the ease of importing email lists and exporting data results. Metrics are also configured for easy to read results, which makes it easier to justify the cost to my superiors.

Cons

For basic and intermediate data collection, this software is great. However, I would like to see more advanced templates for advanced users. With the premium costs, I would also like to see an option for direct design assistance with a specialist from SurveyMonkey.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

March 2021

Unsure Who To Blame ...

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

Pros

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Reasons for choosing SurveyMonkey

Popularity; a few other products were selected but I was on the team that worked with this software. It seemed like it had been around long enough publicly to trust getting accurate results. You will find that a lot of people still shy away from marketing or data collection. They want to be alone in their worlds, free of computers and information seekers lol. Some, very funny people. Its a huge project that maybe someone will master one day. How incredible would that be??? Its unimaginable. Truly.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

November 2022

Great features, but Survey Monkey has become a heartless company hiding behind terms and conditions

After many years of being a subscriber, we decided to stop using their service. The annual renewal was not announced, and they charged us without notice. We should have turned off the auto-renewal in our account but did not. When we contacted customer service a few weeks later (not easy to do) they essentially told us "too bad". It didn't matter that we had not launched a survey in the past 10 months. No offer to prorate our annual subscription.We are a non-profit, volunteer-run service in our community, and they just screwed us on the way out.

Pros

This product is easy to use, and does a great job. Very professional appearance.

Cons

The product is overpriced for our ability to pay, and we decided we could no longer afford it.

Reasons for choosing SurveyMonkey

We just chose Zoho instead because it is more economical.

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