About Zoho Survey

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled e...


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332 Reviews of Zoho Survey

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March 2021

Søren from Prezentor

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Super easy and great for growth hacking

I am very happy with using Zoho Survey. Would recommend it to anyone.

Pros

Very easy to set up and design so it works seamlessly with your website in an iframe. They also have a great price point for buying respondents. The few integrations they have are quite good, but it would great with more integrations.

Cons

Very few integrations. Would be great with a Zapier integration :)

Reasons for Choosing Zoho Survey

It's cheaper while still having the necessary functionality.

August 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Userfriendly Survey Tool

Overall, we have been able to work on getting data collection process simpler and user friendly. We hope to use such features in future with more and more interesting scenarios with advanced Zoho technology options.

Pros

Dear All, I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases.

Cons

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us.

Reasons for Choosing Zoho Survey

I felt Zoho Survey was cost effective, while still providing the key features we required. While some features we compromised, the value we get is still on par with our requirements. So we are happy and look forward to new advanced product roadmap from the Zoho Survey Team!

July 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

July 2017

Is good... Could be better

Pros

Zoho Survey is easy to use in order to make the surveys and to look back at the responses. I found the survey editor easy to use.

Cons

I didn't like the fact that it is very costly to make a survey and that you had to subscribe and pay money in order to use it after the free trial, even when you are not using it for business or other money making surveys.

April 2021

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Krishna from Methodist Health System

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

I love this app to manage short surveys

My experience is positive with Zoho Survey. I feel it's incredible to encourage the assessments of shoppers and direct to utilize. Unquestionably suggest. This product is overly simple to utilize and superb for shoppers. It's ideal to encourage buyers' suppositions and in this manner, the inquiries/answers can without much of a stretch be embedded. It's ideal to search out how your clients feel.

Pros

It is not difficult to utilize and carry out. a considerable amount of my understudies go to my courses previously utilizing it, and subsequently, the construction and information gathered are consistently valuable. it's a sublime stage for making an altered study. I've had an astounding encounter by and large. it's productive gratitude to gather information from an outsized gathering. it's actually basic and easy to understand.

Cons

I figure the overall look of the product feel may be improved. Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing.

September 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Easy and accesible

I have only used it with the free trial and I would say so far so good

Pros

It is easy to use and very clear with a lot of type of questions and it has all the requirements needed

Cons

The free trial is very short. It would be great to have a cheaper price for students who use it

Reasons for Choosing Zoho Survey

It is easier to use and have the type of questions I needed

Reasons for Switching to Zoho Survey

Because I find zoho more usefull

September 2020

Arturo from Coleman Worldwide Moving

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Zoho is a great tool for customer service businesses

Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.

Pros

The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

Cons

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Reasons for Choosing Zoho Survey

We chose Zoho over these other two products due to its ability to meet the requirements necessary for us to do our work.

January 2020

Kelsey from Vermont Law School

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Public Policy

Review Source: GetApp


Ease-of-use

5.0

Functionality

4.0

January 2020

Efficient & Effective

Pros

Zoho was very easy to use and was easy to share. The capability to export to Excel is great and the software itself offers a lot of great graphics of the data. The design is intuitive and user-friendly. Quality software without a huge price tag.

Cons

I would have liked the name of my survey to be the graphic attached to the link rather than the Zoho logo. This didn't have a huge impact, but might have made my objective more clear when sharing the link.

Reasons for Choosing Zoho Survey

I read several reviews that made Zoho sound like a better fit for my needs.

November 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Zoho Survey Review

Pretty good

Pros

I was actually browsing through many survey generating platforms and decided on Zoho Survey as it has a much larger variety of survey layouts and could match the complexity needs of our survey form

Cons

It took a while to get used to the software and to find certain things

Reasons for Choosing Zoho Survey

Zoho Survey has a much larger variety of survey layouts and could match the complexity needs of our survey form

Reasons for Switching to Zoho Survey

Zoho Survey has a much larger variety of survey layouts and could match the complexity needs of our survey form

June 2020

Rahul from Roasted Bean Box

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Extremely easy to set up yet having a very professional look

I am very satisfied with how easy it was to set-up my market research survey. However, I found the price for obtaining answers from Zoho users pretty expensive.

Pros

I love the different options of the type of answers the survey questions can have (e.g. matrix, rating scale etc.)

Cons

The translate feature does not allow us to translate the name of the document. Also the survey does not accept responses when the admin is updating while the survey is online. There is no warning given.

Reasons for Switching to Zoho Survey

Zoho Survey had more options for the response type and a much more professional look.

October 2020

Jeaninne from IBM

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: GetApp


Ease-of-use

5.0

Value for money

3.0

Functionality

4.0

October 2020

Great NPS features

Pros

I liked that the software aleready calculates the NPS score and gives awesome reports. Also that it has many functionalities even in the free version. Another thing easy how easy it is to use and intuitive it is.

Cons

The design is too simple, it could use some improvement.

Reasons for Choosing Zoho Survey

Possibility of custumazation and the N/A field option.

December 2018

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Colin from Trade IT

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

December 2018

Zoho Survey - Versatile and Powerful Survey Software

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses. Zoho Survey (paid version) handles all but the most complex survey requirements.

Pros

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding. Zoho Survey is pretty straightforward to use if you are familiar with creating surveys. Some surveys can get quite complex with lots of branching and skipping depending on answers. Zoho Survey handles this better than other products in its class. There are a number of templates you can use to get your project started - can be a great time saver. Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc., so you'll always have the correct option available for the type of response you are looking for. Creates nice response reports with charts and graphs relevant to the type of question/answer. Easy to embed on your website - Zoho generates simple cut and paste code. Ability to limit and control responses and to be able to handle large numbers.

Cons

Limited branding options; can be difficult to get an exact match for your existing web design. While the response reports are generally ready to go, it can be a pain to tweak these if you need to reformat for presentations, white papers, etc.

January 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Zoho Survey Review

Pros

I like the rich features and user friendliness. It does not require higher IT skills on the side of the users. Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed. Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons

I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response. Software interface is a little clunky and take some getting used to. The paid version does not improve the interface. Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

May 2019

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Carlos from Centro de Salud Santa Ines UCAB

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2019

I do surveys easily and quickly with this software.

Pros

Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers. Thanks to Zoho Survey I can make surveys of open and closed questions, completing fields of development or of simple selection, that are very useful to gather information on the observations of our clients. These surveys I can share with my work team to evaluate the type of instrument to use and the depth and veracity of the questions we are looking for. All this information we collect here I can analyze it thanks to different types of techniques such as trend assessment, graphs and relevant data. Zoho Survey is a very complete and integral software that I use every day in my work obtaining excellent results.

Cons

Each of the tools that Zoho Survey offers me are very good, practical and useful to meet my work objectives. I feel comfortable with this software as it has everything I need to complete my work activities. I have no complaints about this software.

July 2018

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Ifeoma from Softchoice

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

We use Zoho survey to sample our client opinion.

Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones. I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

March 2021

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Melissa from Horizon Media

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

It is very easy to make a database with ZohoSurvey

I truly delighted in utilizing Zoho Survey to raised the objective of my crowd and assist me with realizing what works and what doesn't. I utilized this while working for a college and found it extremely powerful. various highlights are accessible to you. Just to several, computerized messages, the probability of utilizing custom factors inside the messages.

Pros

I used to be prepared to see bits of knowledge to help me change my strategies and better objective my crowd. I additionally valued the robotized messages. This was useful for sending messages at times with the main effect. Generally excellent, and direct to utilize. Taken in the manner to utilize it during a straightforward instructional exercise, clear as crystal.

Cons

A portion of the highlights took a touch in the interest of me to encourage the hang of, however generally, I discovered it to be very easy to understand. Something else, no drawbacks. Can't move pictures around while during a square with text.

April 2021

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Lillian from HCA Healthcare

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

I like that it is fully editable

Simple to utilize and thusly the interaction to build up the study was very easy to use. the arranging apparatuses are particular, and that they permit you to redo your study easily while giving it a truly proficient look. the accommodation in sharing is furthermore ideal and along these lines, the examination permits you to rapidly see the survey results.

Pros

For the most part, I preferred the overall basic use additionally on account of such inquiries the stage offers you. Was likewise an admirer of utilizing the rationale work. Simple to arrange reviews and appropriate. Had all choices expected to get fields for reactions. What I enjoyed the preeminent is that it recorded answers by respondents who didn't really complete and present the review.

Cons

I felt to some degree restricted with the free form of this stage. Particularly after the review was shut. There are a few highlights that don't go with the free preliminary that I feel show be standard.

August 2019

Chet from C2IT Consulting, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2019

Great survey tool

Feedback on beta releases of app and software

Pros

Survey Builder interface is very easy to use

Cons

Wish licensing allowed me to use single license for all my team as each person will rarely use this themselves, but as a team we'll use it a lot.

Reasons for Choosing Zoho Survey

User Interface and Price

Reasons for Switching to Zoho Survey

SurveyMonkey pricing is way too much

July 2018

User Profile Picture

Reynaldo from deportepara el desarrollo

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

I developed encuests and forms very easily and quickly with this software

Pros

A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it

Cons

It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software

February 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

February 2020

Easy to use!

I had a positive experience surveying training needs for an upcoming event.

Pros

The survey was easy to set up and administer by email link. Analyzing data was also easy. I liked the word cloud and sentiment features of narrative responses.

Cons

I didn't realize I was only getting a free trial. Maybe make that more explicit?

Reasons for Switching to Zoho Survey

I wanted to try something new and more cost effective.

August 2017

Tom from Oink Group Inc.

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Excellent, so easy to use

We are able to tie surveys into our website, email, text messages, etc...

Pros

Simplicity, its easy to use. Has every option that one needs. Its easy to integrate with zoho crm. It has also saved us a lot of money by enabling us to work with less staff.

Cons

Limited background template layouts. Cant control tile layout. Surveys don't have file folders it makes it hard to locate older surveys.