About LumApps

LumApps is a cloud-based Employee Experience Platform built to enhance both Google Workspace and Microsoft 365. LumApps offers tools for managing and sharing employee information, social feeds, and collaborative environments. LumApps is an enterprise-level software solution that enables communication between distributed employees and teams, with a powerful search that helps companies break down information silos. LumApps includes a user platform, social media profile integrations, and community-building tools. Pages, news, custom content, and corporate directories are available within the LumApps platform. The platform can be customized with custom colors and company branding. It also provides mobile applications for iOS and Android devices for deskless employee popu...
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LumApps User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 38 reviews

Nate

Company size: 501-1,000 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2019

Easy Breezy – For Admins and Users Alike!

Overall, working with LumApps every day is a breeze. It is nowhere near as difficult or arcane as other platforms I have used or administered. The LumApps team is full of nice and helpful people as well.

Pros

As an administrator, I love how easy it is for end-users to use and navigate. Even if they don't take the time to navigate through the top-line navigation we have established or take the time to really learn the site, they can find things very easily with the powerful search tool. Likewise, the ability to create easy-to-use lists or newsfeed widgets also improves the user experience. The native Google drive integration is also stellar – if we have stakeholders who frequently change reference materials, it is easy for them to manage a google drive folder I share with them rather than have them come to me daily with changes. The changes they make in the google folder are automatically reflected on the LumApps page with the corresponding files widget, with no intervention necessary from me. Finally, the ability to create email newsletters within LumApps is AMAZING! I use that feature twice weekly.

Cons

The page-building interface can sometimes be very slow and very RAM-intensive, bringing page editing to a crawl.

Reasons for choosing LumApps

Ease of use for both the administrators and – most especially – for the end-users.

Reasons for switching to LumApps

Our intranet was long overdue for a total overhaul. We had also grown exponentially since we started using Google Sites, and our resources and information library had also swelled. We needed a more powerful, more engaging, and easier-to-use product.

Response from LumApps

We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap. Regarding performance issues, we are working closely with GCP and Azure teams to optimize the platform and create a faster and smoother experience. Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Replied January 2020

Timothy

Company size: 501-1,000 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

April 2020

Migrating content, updating content

It allowed us to design a Visual Identity compliant site which Google Sites didn't. It has some good features and some annoying oversights / issues.

Pros

It took a bit of used to as a non-IT person when migrating from an old Google Sites instance. But the original set of widgets met our needs.

Cons

Deprecated widgets seem to suit you rather than us. Old Google Sites had a Table of Contents which allowed you to link to a specific item on a page, this doesn't exist in Lumapps. Moving widgets in Edit mode requires multiple drag and drop actions and/or reducing Browser size to perform. The Style settings are not good - can't delete old trial setting and can't update a setting you have saved. No scrolling text widget or functionality. The drop down lists in the left hand panel are set to a number of options then stop displaying so you have to type the first letter of option you want for them to show.

Reasons for choosing LumApps

See above for Google Suite. Atlassian layout was considered too rigid for an intranet.

Reasons for switching to LumApps

When Google introduced the new Google Sites, it was much less adaptable than the old sites and there was a limit on themes. As a Creative agency, this was a blocker.

Response from LumApps

We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap. We are currently working to implement new tools and simplifying the interface to make editing content in LumApps a smoother and easier to use experience, along with new tutorials to help guide users. Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Replied April 2020

Claudia

Company size: 1,001-5,000 employees

Industry: Building Materials

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

July 2019

A digital Workplace with Social Features

Lumapps is a digital workplace with social features designed for G-suite, it´s interface is userfriendly and Google like. The intranet provides social and collaborative tools, and it´s easy to manage as it´s based on widgets, modular with G-suite features. The platform allows employees to discuss, like and share topics. It helps easily and fast distribute company information and the directory feature is nice and useful. The CMS menu is easy to use with no specific IT knowledge, you can train other co-workers and decentralize the content management by giving permissions and restrict visibility for certain groups. The fact that you can use content templates and standardize processes makes it lot easier. The support team is responsive, always ready to help and find solutions. A cons is that image/graphics upload is difficult to find the correct size to make the image look nice.

Pros

It´s layout and navigation is easy and user friendly. It covers a wide range of possibilities to share and create content. It´s employer directory is stylish and useful.

Cons

The backoffice is not easy to organise and filter. The analytics is poor and mobile app has to improve and needs to be have similar features as the web version.

Reasons for choosing LumApps

It´s a Google recommended platform. User friendly interface

Response from LumApps

Thank you for your feedback! We are sorry to hear that our product did not meet all your expectations. We are always happy to receive your feedback to help improve our product and solve your challenges. We are currently working to implement new analytics functions and are adding new functionalities to the mobile application to help guide users and make LumApps a smoother and easier to use experience. Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better.

Replied March 2020

Nurichsan

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2019

Social Intranet Made Easy

As partner, I have managed to implement the platform to roughly 5k+ users. I can safely say that they are happy about what LumApps can offer. However some bugs are still giving problem. One of them is the grid system on content creation.

Pros

Consistency and simplicity. It is easy to use, though some aspect requires some basic web development knowledge.

Cons

Some minor bugs and very slow improvement for feature via updates.

Response from LumApps

We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap. We are currently working to implement new tutorials to help guide users and make LumApps a smoother and easier to use experience. We are also in the process of simplifying the interface for users to publish content. Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Replied January 2020

Anke

Company size: 201-500 employees

Industry: Executive Office

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

August 2019

Participate!

It perfectly fits into the GoogleSuite world Imerys entered!

Pros

Get teams together in a dedicated Group (subject, project, language) and enter into dialogue, share files - just connect people.

Cons

I am missing a manual for the Imerys version we use. Some of the functions are hard to find for unexperienced users (open comments below articles in groups e.g.)

Reasons for switching to LumApps

Company decision

Response from LumApps

We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap. We are currently working to implement new tutorials to help guide users and make LumApps a smoother and easier to use experience. We are also in the process of simplifying the interface for users to publish content. Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Replied January 2020

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