All Ntranet Reviews
1-25 of 114 Reviews
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Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
A go-to resource for our team!
OnSemble is the perfect solution to connect our team that is spread across 15 locations. We use it as a communications channel and source of truth for procedures, processes, information and forms. On top of a great product, the OnSemble support team is AMAZING! Very engaged, accessible and responsive. I feel like they care as much about the success of our portal and end users as we do!
PROSWe've been a Passageways customer since 2012 and are extremely pleased with the robust capabilities. While it's great as is, the commitment to continually upgrading features and functionality is very much appreciated. We're looking forward to a full redesign next year to take greater advantage of the many recently launched enhancements.Can't wait to make a great intranet even better!
CONSLove the existing platform, but would like to see a mobile app in the future!
Vendor Response
Thank you very much for your review of OnSemble! We appreciate you being with us for so long, and I'll be sure to pass along the kudos to the Support team. There are some exciting things coming soon.
Replied September 2019
Melinda
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Loving our OnSemble Intranet - Compass
OnSemble has given us a mechanism to have more current communication without blasting out ALL emails. The central repository for resources and documents has proven to help keep documents up to date and reduce duplication. The help desk module has streamlined several processes. Overall, we are happy with OnSemble. It has brought us more current with our practices and is helping to get away from using email blasts and server folders for everything. After a year, we are still learning and revising and updating and refreshing. We are looking forward to additional updates to take some of the pain points away from our current version.
PROSWe were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource. *Central repository for documentation, policies, procedures and forms, etc. *Search function that makes finding documents a snap. *Ability to personalize pages, giving departments flexibility to build to their needs. *The help desk module has been excellent to work with and has been implemented for all but one area. *The supply/inventory module has made supply ordering for branches so much easier and user-friendly. *Building pages, once the basics are down, is pretty easy, even for the least "techy" person. *Customer support is fantastic and they have an online forum where you can collaborate with other OnSemble users. *Ability to create roles where people can be divided into different categories, allowing for confidentiality where and when needed.
CONS*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly. *Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully. *There are periodic bugs that don't seem to make sense or will only be repaired with updates. *There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset. *Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning.
Lauren
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Middle of the line software
Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.
PROSThe look and concept is good and more modern.
CONSThe set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)
Vendor Response
Thank you for taking the time to review OnSemble! We definitely appreciate the feedback and are continuing to work towards making things easier for you. I will 100% bring this up to our Support team as well to get you taken care of.
Replied December 2019
Kristi
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Amazing solution
I can't say enough about the Passageways experience. Onboarding, support, guidance, and training is impressive. We have access to an expert customer success manager literally at any time during the day if we get stuck. We are encouraged to ask for training calls with no limit. Our CSM has actually helped us design and solution, based on our needs. I have never had such an amazing experience with a vendor.
PROSThis software does it ALL. We initially were searching for a solution to help store training and serve as an internal LMS system. After numerous demos and research, we visited with OnSemble reps and were blown away by functionality that far surpassed a training solution. In a matter of months, we have built and implemented a fully functional LMS system that houses all our training, enhancing learning and development for our front-end teller and Customer Service reps. MORE than this, we have built out an intranet system for our entire bank, complete with: centralized resource documents, an adorable employee recognition system, HR resources that house all our employee benefits, help desks to funnel work, and so much more. We have only scratched the surface with functionality that we WANT to build in. OnSemble has helped with our internal communications, employee engagement, and streamlining processes in a way we hadn't expected. Our employees LOVE this tool, and it will continue to change the way we operate from an efficiency standpoint!
CONSThe learning curve is a little challenging. However, once you play around in the tool and force yourself to TRY and TEST things, you will get it! I do recommend that your project team includes at least 1 very capable IT person.
Reason for choosing Ntranet
Support & training included in the price, the abundance of functionality
Andrea
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Customized intranet portal to fit our corporate culture & needs
It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features.
CONSIt is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question.
Reason for choosing Ntranet
Provided in-person implementation support, training and provides round the clock support. It also had the features that we were looking for to reinforce our culture, improve corporate communications/readership (and track them!), and provide a place for employee engagement.
Reasons for switching to Ntranet
Our previous intranet was really an outbound communication portal. There wasn't a place for employees to engage with the content or each other. They came to access web links or read corporate communications - and not everyone did so on a regular basis. OnSemble offered a much more robust platform with the opportunity to measure engagement and consistently make upgrades and tweaks.
Michelle
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Bridging the gap
Onsemble has been very communicative and helpful. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be.
PROSOnsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for!
CONSThe implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this.
Reason for choosing Ntranet
We felt we received more for our money with this product over others we were researching. We also felt like there was a lot more options as far as customization goes. We wanted to be able to make our portal unique to our needs and our company, which Onsemble helped us achieve, and helps us develop as we grow and change.
Erin
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
When you purchase OnSemble- you buy into an amazing Support Team
We use our OnSemble portal EVERY DAY to share information, promos, procedures and policies with our team across the country. We also have built several pages that allow us to have fun activities going throughout the year - helping with Employee Engagement and driving new staff to experience all that OnSemble provides. I also cannot say enough good things about the Support and Tech teams at OnSemble. They are quick to respond and find the answer to any question or creative block I'm having. They also share with me the steps they took to resolve an issue so that I am able to do it myself later (I love that!). The addition of the Spark community where clients from around the country can share ideas has been great.
PROSI love the ability to truly customize the look and feel of my company's intranet - I'm not stuck using certain layouts or formats, instead I can let my creativity out. Working through a merger of two credit unions with very different cultures, the OnSemble products helped us create a portal that was not only the hub of where we shared information, but also allowed us to have fun along the way.
CONSWe are currently not using OnSemble for document storage/retention because of the search features - but with recent updates, these are getting better every day.
Reasons for switching to Ntranet
I wasn't involved in the decision-making behind the switch, but it needed to happen when our previous host sunset our portal program.
Aimee
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
We are a lover of the intranet ( OnSemble!)
This is a great product for any sized organization! Keeps us " on the same page" with our employees!
PROSWe love how easy it is for us to use, being a smaller organization but growing organization it keeps us connected to all employees. not having an IT department or Marketing department its so simple for us to use and create and be innovative. Our staff loves how easy it is to use, and we love having fun and making it exciting for the staff. Easy to keep documents in one place and update them on the spot when new documents arise. Easy to get all the information you need in one spot. Personally for me, i love that I can make my own pages and have a "traveling desk" so no matter what office I am in, I am able to access almost everything I need by just logging into the portal. We also use it for openness of our organization giving the staff insight into the financials of the organization. We love love love the Portal
CONSSometimes it has bugs would be my con, however the support we get when this happens is quick and effective!!!
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board and that are you finding it easy to use. If you ever feel like you are in need of additional training or for any new team members, let us know! Thank you for the Support team shout out too.
Replied September 2019
Rebekah
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great Support
We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal.
PROSWe've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them.
CONSOnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization.
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. If you ever feel like you are in need of additional training or have additional ideas you want to implement, let us know!
Replied September 2019
Tanja
Verified reviewer
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Can be both functional and beautiful, with assistance.
[SENSITIVE CONTENT HIDDEN] really saved us through implementation. There's so much to learn with the portal and she holds all of that knowledge in her head and was gracious enough to share it with us through countless meetings.
PROSI love the abundance of modules that we can use that streamlines processes. We've implemented help desks throughout many departments in our organization which has helped speed up requests and allow the ability to track tickets. And, when it doubt, it's nice to have the PTE island to be able to customize how we wish.
CONSOur organization cares a lot about things looking nice - and unfortunately, the drag & drop functionality doesn't inherently look 'pretty' without a bit of work. We had to do a few workarounds to get the site to be responsive and oftentimes need to pop into the HTML code, which many average users aren't familiar with. Also, the calendar doesn't work well for signing up for events like volunteer opportunities and is extremely difficult to report on. I've already submitted a feature enhancement request for this.
Reason for choosing Ntranet
The product was presented to us as very easy to use. We also plan to utilize permissions extensively in phase two.
Reasons for switching to Ntranet
We were on an old version of InfoShare that was being phased out and were looking for other solutions.
Vendor Response
Thank you for taking the time to review OnSemble! I know there can definitely be a large learning curve with the software, but I'm glad you are reaching out and that you are enjoying your portal. Please continue to submit those feature requests.
Replied December 2019
Jonathan
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Always ask for assistance if needed
Overall, Onsemble can deliver what you are looking for. I would not classify them as top tier yet, but if things keep improving then I may change my mind. Tech support is the best system support I have dealt with in my professional career. Their response time is fast and I know anyone that has an issue with the portal appreciates that.
PROSI was thrown into our portal from day 1 and had to learn how to access a lot of it on my own and by attending the annual Passageways conference. It is safe to say, I feel a lot more comfortable now than I did 2 years ago. Something may break, but tech support does an amazing job of reaching out and resolving it for you. If the problem cannot be resolved through email, they have no issue with hopping on a call with you to resolve it.
CONSWe are not on the most updated version right now. However, going forward I feel that the portal could use a more modern look to it. We have run into a couple issues of not being able to do something exactly the same way in Chrome as we can do in Internet Explorer, which is not a huge deal, but can be inconvenient for staff at times.
Reason for choosing Ntranet
I was not on the implementation team, but I know cost played a big factor in why we selected Passageways.
Kelsey
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
OnSemble is a great intranet for users and administrators
Overall it has been a great system. For instance, we are able to put all forms and how-to guides on the intranet so staff can easily access it. We have also been able to put our entire Procedures Manual on our intranet. This has allowed us to save on paper for printing such a large document. Also, when changes are made to procedures we can quickly and easily update and then let our staff know so they can find it.
PROSThere are many things that I like about this system. I think the freedom to customize the entire intranet is what I like best. Having a lot of control to move things, create things, change colors, etc. means that we can create an intranet to fit the needs of our company.
CONSThe biggest con I have about OnSemble is that you really need to understand HTML codes to be able to do a lot of cool and up-to-date things. There are very basic things that you can do with the system, but if you want it to look really fancy and exciting you are going to need to get your IT team involved.
Kimberly
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
OnSemble Review
Overall, the product delivers what we expect! The hands-on support we have received after implementation is fantastic. Some modules can be complicated; however, our assigned Customer Service Manager is always available to give us uninterrupted support and training.
PROSOur site is engaging and unique to our organization. We love that OnSemble helped us customize an Employee Recognition preview window on the homepage, and it has a social media feel that the employees enjoy. Our employees also love having many of their needs located all in one place, whether it be procedures, training material, an employee’s contact information, event details, or a blog post from our [SENSITIVE CONTENT HIDDEN]. Having a one-stop-shop for resources is invaluable.
CONSWe are a small credit union and have minimal resources; therefore, the setup took much longer than expected. There is a bit of a learning curve; however, the most recent update is much more intuitive, and I am quickly learning the new admin processes.
Andrew
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Almost everything you need in an intranet
We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact.
PROSThere are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful.
CONSSome of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs.
Reason for choosing Ntranet
We had experience using Passageways' board portal solution, OnBoard, and were pleased with how it worked compared to our previous board portal solutions - so when the time came to redesign our intranet, we transitioned towards their employee portal.
Keith
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
New and improved.
The Support Team is great, the software is solid and the product is growing (new releases & features), all signs of a stable organization and good experience.
PROSThe content management system (CMS) provides a number of widgets to create and manage an internal website (aka, Intranet). With the recently released upgrades, great improvements have been realized in capability and performance. And, one feature that I especially like is the site analysis functions to track page utilization. Oh, and the support team... Primo!
CONSBefore the latest release, the biggest dislike was probably screen layout difficulties. Now... some of the widgets are still a bit clunky in working, but overall the functionality is there to do most anything you need to in the interface.
Shane
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easy to use product, with exceptional customer support!
The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!
PROSThis software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.
CONSIf I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!
Vendor Response
Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too.
Replied September 2019
Shaylan
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
OnSemble Review
I have been working with OnSemble for years and overall have a good experience with the system.
PROSI like that there are so many different modules within the system. It's ability to do so many different things on one "website".
CONSAlthough many improvements have been made to the newest version sometimes it does still feel a little clunky. It would be nice if they were able to develop it into a more modern system that allows users (that don't know a whole lot about web design) to be able to create a modern looking site for their institution. Example:Wix.com
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad you are happy with the more recent improvements, and we are working towards others. If you need anything or help creating a page, our team is more than happy to assist.
Replied September 2019
Shaylan
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
OnSemble Review
Overall, I have had a pleasant experience with OnSemble. I enjoy using the product, and I always enjoy working with the staff at the company.
PROSMy favorite thing about OnSemble is that it has given us an ability to collaborate and post news that reaches the whole company. It has been great, especially during COVID to get pertinent information out to our emplyoees.
CONSI don't have any real complaints with the software, but I will still like to see the page building process amongst islands and modules to look and feel a bit less clunky. However, it has come A LONG way in the past few years from where it was and I am impressed with the improvements.
Shannon
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Simplify & Streamline - Yes Please!
We love the Onsemble crew - the whole process from implementation to our latest relaunch project has been easy and we've felt supported along the way. Also, the CSMs are so knowledgeable - you can tell them what you have in mind and they can make it happen!
PROSIt is really easy to use and the support that you receive after the sale is top notch!
CONSThe only thing that I don't like is actually being changed with the newest update, which is the ability to see your pages as you are making changes.
Vendor Response
Thank you for taking the time to review OnSemble! I'm so glad that ease of use and simplicity are really coming across for you. Keep reaching out as needed, and we will always be here for your support needs.
Replied December 2019
Kristin
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Passageways
I think the collaboration we will have with our portal will help our employees come together as a team.
PROSSince we have upgraded to the latest version, I am excited to make our portal fun and engaging! I like that we can house all of our documents in the portal and they can be edited there and saved.
CONSI am still learning about the portal so right now the hardest thing for me is building pages.
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. If you ever feel like you are in need of additional training or for any new team members, let us know!
Replied September 2019
Mike
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Amazing customer service!
Overall I have enjoyed the product. After the latest release a lot of problems I had making content went away. The OnSemble team is always improving all aspects of their software. We do have an on going issue that we have not been able to fully solved yet, but their team has been super helpful along the way.
PROSOnSemble takes care of us. No matter what their team is always there to help. They will spend countless hours helping us find a solution to any of our problems.
CONSThe permissions administration can be a little un-intuitive. It could use more integration with Active Directory.
Reasons for switching to Ntranet
Our last intranet site was clunky and often failed.
Cindy
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
OnSemble - new product offering and service is great!
We've used OnSemble for years and are very happy with the ability to relaunch and the support we've received from our CSM and everyone at Passageways.
PROSIts clean and simple to use, the customer service is truly amazing.
CONSLike any software, sometimes the back end is complicated but Passageways has made it much easier to design pages and handle permissions.
Vendor Response
Thank you for taking the time to review OnSemble! We definitely appreciate the feedback on the back end, but I'm happy to hear you are finding it a bit easier.
Replied September 2019
Erlinda
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
CFCU Review
Staff can be more efficient doing their day to day jobs. This allows multi departmental communication. Forms, documents, manuals, and procedures are at your finger tips.
PROSUser friendly. Customer support. Add on modules.
CONSNone - N/A. We love our portal! Passageways is so supportive in all we want to do.
Vendor Response
Thank you for taking the time to review OnSemble! It's great that the features are working well for you. I will definitely pass along the kudos to our Customer Success and Support team too.
Replied September 2019
Danielle
Banking, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Onsemble Review
I'm new to Onsemble but the organization has been using it for some years. Overall, it's easy for our front line employees to navigate when they're looking or certain things such as procedures while dealing with members. There could be more features available such as templates for any version, IT being able to distribute task to certain employees through help desk, etc.
PROSThe navigation is easy when searching for a document or a department. I enjoy being able to assign workgroups to certain employees so they're able to easily access their department's page and make necessary edits.
CONSThe ease of use, but that could also be because we are on a later version right now. I don't like how some features aren't available such as we as administrators not being able to edit the toolbar on the framework ourselves, or not having the option to have a carousel that does not automatically rotate pictures.
Reason for choosing Ntranet
N/A
Vendor Response
Thank you for taking the time to review OnSemble! I'm so glad that, since upgrading, you are finding the software easier to use and that it's going well for you. We appreciate the feedback on editing, and I will bring that up to our Product team.
Replied January 2020
Tracy
Biotechnology, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great intranet portal solution
Great service and they know the individuals in our company by name. Very personal feel.
PROSExtremely customizable. Support staff is such a great help. They also have a "community" to browse to try to find ideas and solutions on your own.
CONSWe didn't really know what to do to build our pages at first, but once we got going it turned out great!
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear you are enjoying the customization and the community. If you ever feel like you are in need of additional training or for any new team members, let us know!
Replied September 2019