About The Hub

The Hub is a cloud-based intranet solution and client portal. It provides large and midsize businesses with a platform to collaborate and share information. The Hub offers company branding and customization and helps connect employees, clients and customers.

The Hub can be used as a client portal, intranet, brand library, communications platform or public-facing website. Elements such as home pages, navigation bars, available tools and link panels can be configured differently for different audiences. Custom development services are also offered if a business requires a feature that is not already available.

Other features include alert emails for news, resource updates and group activities, an instant messenger, content tagging and sharing, search fu...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of The Hub

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

October 2020

Gisela from Adizes Institute

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2020

Excellent tool!

Very pleasant!

Pros

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

Cons

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

August 2020

Amber from Jones

Company Size: 501-1,000 employees

Industry: Capital Markets

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great product at a great price

Pros

The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons

While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Reasons for Choosing The Hub

Price point, professional but still has the social components, versatile

April 2020

Helen from Waterlogic

Company Size: 501-1,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

April 2020

The good, the bad and the ugly

I am beginning to see more of the benefits now I am using it more

Pros

It can be relatively easy to upload and edit certain items.

Cons

I wish it was more dynamic and had a better design

Response from Pancentric Digital

Replied April 2020

Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help. Thanks again for the review. Clare

September 2020

Jess from What Works For Children's Social Care

Company Size: 51-200 employees

Industry: Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

A really useful tool

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

Pros

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Cons

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

April 2020

David from Mitigo

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2020

Hub

A good partner to work with

Pros

We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them.

Cons

You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure

Response from Pancentric Digital

Replied April 2020

Hi David. Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment. We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it. If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :) Thanks again for the review - very much appreciated. Clare