We run our whole buisness with this software from customer contact, online store fronts, estimating, job tracking, scheduling, billing and all accounting. It's great software.

Browser based so can be accessed any where. Really easy to find information in to make decisions that are data based. Intuitive and comprehensive.

They are constantly changing the software so there are updates happening frequently. The updates are getting easier.

We have seen the benefits of having one system and have learned to work around many of the kinks and flaws in Pace.

I like that we are able to use it as an ERP system as opposed to multiple systems.

Reports: Many of the reports that open in Excel basically do just that: open in Excel. The data does not actually generate in Excel properly and it is a major pain to manipulate in a way that can actually be useful. Sorting: It is annoying that the reports cannot always be sorted alphabetically. Reassigning accounts: A salesman taking over a current customer cannot see the customer history. This is a major flaw that has never been addressed to my knowlege in over 30 versions.

Terrible experience - EFI has drank the Kool aid

web based - there is absolutely nothing else about this system that I like

In my opinion the system is a big waste of money and does nothing except cause frustration and WASTE money and time. There is really nothing about this system that I do like. Whoever created this definitely does not actually use this system......they appear to be keyboard warriors only. Common sense has left the EFI building a long time ago. We were sold this system telling us how much more productive we would be and it has done the complete opposite. We have WASTED so much money and time with this almost unusable system. They create a system that doesn't work and then want to charge you a fortune to fix it - and what i mean to "fix it" is the way is should have been to begin with. This is where they get you along with their outrageous "maintenance" fees. 5 years into this and i am still in awe of how terrible this system is. Most people can use a system and figure out by common sense....Pace is the complete opposite of common sense. Nothing makes sense about this system. In the accounting portion every little task takes about 10 steps to do what did take us a second in our prior system. EFI has a firm grip on an empty sack that they think is invaluable. They are clueless to the real "working" world.

Efficient order processing of around 35,000 individual jobs a year.

We have used Pace for many years. Large printers must have an MIS to efficiently manage production. And that MIS must integrate with ordering systems. Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent. We then transitioned to Logic. And years ago we transitioned to Pace.

Because integration of ordering software and Pace can be complex, once in a while there's a glitch. Figuring that out can be difficult, but with help from EFI Support we've always been able to do so.

Overall - better than good (but I rarely give out 10's in general). Support - Excellent Integrations - very good>excellent Order processing - good Inventory - mostly good. Raw material is fine. We did purchase Printstream for fulfillment. Estimating/quoting - very good. Thorough, therefore a bit complicated - for professional use only.

UOM management in inventory. Estimating not designed for label printing (but adaptable). We felt like we had to go to Printstream for better finished goods inventory and fulfillment.