Our overall experience with Midnight has been excellent. I started my direct mail production company in April 2014 and by the summer I knew we need more organizational structure in our production workflow. We purchased Midnight after watching a few online demos. We were sold right away as it gave us the ability to input all our job details and schedule all our mail dates. 4 years later we decided to start using it for PO’s and invoicing and I’m kicking myself for not having used these modules right from the start. Our next phase which we are super excited about is tracking all our production time per docket and doing more micro-scheduling in each department. The technical support we have received from the Midnight team has been excellent our emails are answered usually within an hour and they are always available to do a quick call should the query be hard to tackle through email. If you are a direct mail or print production company I highly recommend using Midnight you will be amazed at how easy it is to use, how great the supplied reports are and how little if any customization is required.

I love how easy it is to use and how little customization is required to completely fit my business. I can't believe how simple it is to cut a PO or invoice a job and I love the fact the two can be connected. Since we started using the invoice module we have cut our invoicing time down from 5 days after a job mails to 2 days which is a huge help with cash flow. The reports available are amazing very little need for any customization

The only challenge we have right now is with the postage module because we are a Canadian company and we have to add tax to our invoices and reconcile payment with tax. However, the team at Midnight has been very responsive and are working on a fix for us.

PJ Green's experience with Midnight has been extremely positive. Utilizing features such as the job board, inventory app, widgets, etc. has allowed our employees to obtain information that previously required a face-to-face visit, phone call or email.

Seamless Transition - used Mailshop software for 10+ years before implementing Midnight software (September 2017). Midnight allowed us to seamlessly carry over all data from Mailshop and offered features not available with Mailshop software. 3rd party software - link to Windowbooks software allows us to control postage much more efficiently. Cloud based software - Mailshop software only allowed employees to work from their work station or log-in remotely. Midnight software has given employees the ability to log-in from any desktop, laptop, cell phone or tablet both inside and outside of our building. Inventory App - app allows inventory transaction to take place in real time and allows employees to work from anywhere in the building. Dynamic Job Board/Scheduling - has allowed employees to view status/department of each work order from start to finish. Customer Service - always friendly and available to discuss any issues/features/improvements

Because software is cloud/internet based, connection can be slow at times.

We have waited 3 months now for a solution to our pricing matrix to make it simpler to update pricing. We have had zero response, zero options, so we pay for a software system that we currently can’t use because print reach has yet to try and help solve our problem.

Customer support is very responsive and helpful. Our on site trainer was fantastic and knowledgeable.

The Cloud based system is extremely slow. With the print world pricing increasing every 30-45 days it is extremely painful to update pricing in the system.

I have worked with Virtual Systems at 2 different companies starting with MailShop about 1999, and migrating to Midnight several years ago. Their focus on the customer and continually improving their offering to meet critical, evolving needs makes our partnership the most important one we have to meet our company and our customer needs. And the people are great to work with as well.

The comprehensive nature of the software- it fill so many needs for JetMail from project management, inventory, estimating, accounting reporting and postage management, as well as integration with other products (such as Salesforce, WindowBook and other API integrations) that help us to streamline our communications.

We sometimes struggle with the reporting- specifically setting up custom reports that suit our changing needs. It is more of a technical expertise and time issue on our end.

We are changing our set up of pricing currently to the Print Estimator to help us manage each jobs profitability better. This will also help our sales team be able to estimate jobs on their own instead of having to confirm with management. We also love the copy order feature that helps save time when putting in repeat orders. The entire team is also very dedicated to constant improvements, and welcome customer feedback and requests. That is a rate find in todays world.

Simplifies our business in one place. The ability to access inventory, estimating, schedules, profitability, revenue and client information all in one place is huge for our company. The entire company is focused on serving our customers through one platform.

Occasional issues with the customer portal cause team members delay.

The call center is very helpful, very friendly, easy to work with.

Midnight is easy to use, easy to invoice.

We have a delay in moving around within Midnight inside the modules. we have increased our bandwidth and still do not see an increase in speed. It's much worse in the afternoon. Comments box - to add comments, you have to keep scrolling down/dragging down to view all of the comments - in Mailshop you just double clicked and it popped open - we liked that better. Search by Contact/person feature would be a great addition.

I liked that all jobs would be seamless and it was great when it worked

setup was brutal and never worked correctly. the CRM system that was built in was useless and the quote module was so complex we never used it.

It allows us to manage accounts as well as manage orders.

It is user-friendly and intuitive for mail houses

Could integrate better from print to mail, but could also be that I have more of a learning curve to obtain more benefits from existing program.

Positive.

Easy to migrate from Mail Shop to Midnight; seamless and painless. Great customer support. Dynamic Job Board cool feature that helps immensely with scheduling.

No big negatives to speak of. Minor bugs that can be quickly tweaked with their support.

Midnight increased our profits by more than $30,000 in the first year. I'm really not sure how we got along without it before. -was pretty quick to setup and handles both printing and mailing.

overall experience is great. Fast portal, fast reports, ease of use great.

The easiest part was setting anything up and using the Midnight. If you have a question they are right there and will walk you thru setting anything up. The value and ROI of Midnight is worth it 100 times over.

I don't have anything at this time, will come back to update.

not much...

Not much from the sales perspective - it was difficult to enter info and get meaningful data back out. maybe it was due to the way it was setup for our company

maybe it was the setup but it was difficult to enter orders, track orders and get tracking data back out analysis purposes

Easy to use and very comprehensive. A good investment.

Somewhat hard to customize. You will need tech support help for changes.