All PrinterLogic Reviews
1-25 of 35 Reviews
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Chad
Verified reviewer
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
PrinterLogic has been flawless for us and a great value!
The impact is great on our help desk team as printing is no longer a real issue in our day to day functions. Yes printers still act up on a hardware level but as far as not having to manage a traditional print server has freed up alot of their time and efforts of not having to respond to why a document will not print due to the server being hung or a jammed print queue. The ability for users to add their own printers is a great services as well that is greatly appreciated form the user standpoint. Also lowing attack surface of our on prem environment is a nice bonus and not having another server to update and keep track of regarding vulnerabilities.
PROSWe have deployed Printerlogic in our company for over the past 6 years. We were tired of the centralized Windows print server and issues that came along with it. We started with the on prem server and have since moved to the Cloud instance of Printerlogic. This has been such and easy way to manage our printers, printer rollouts and dynamic way of adding printers for when people travel to our other offices. The product has worked flawlessly for us and is really a set and forget service unless we are adding a new printer or updating drivers. When our employees log in for the first time all the printers are added automagically based on their group membership and region they are located. We have no plans to change service or even look for other services due to the great customer support and service. It is a valued product in our environment.
CONSHonestly we don't have any cons for what we needed to use it for and how we use it.
Reason for choosing PrinterLogic
So we chose printerlogic based on a meeting with a rep at Microsoft ignite years ago. We also looked at a few others just for due diligence. Based on price, responsiveness and our demo we decided not to even evaluate another option. The setup was so simple and fast and pricing was such a value to us that we bought the service and haven't looked back since. Plus their tshirts were pretty cool!
Vendor Response
Thanks for this glowing review! Even though it's been smooth sailing, please know you can always reach out to us if anything goes awry. Plus, lean on your CSM to make sure you're getting the most of the product, from automated reporting to workflow automations in Vasion. We appreciate your loyalty!
Replied May 2024
David
E-Learning, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
We finally found a printing solution we love!
The support has been great and the product itself has worked as advertised. It was quick and easy to implement and staff have been able to use it easily. It has an intuitive printer install page that is easy to customize.
PROSIt is very easy to setup and get started. We were able to import many of our current printers from Windows servers and get them setup quite quickly and easily. Managing printers are easy and we love the webpage that staff can go to for printer installs.
CONSThere really isn't any cons that we've seen, but if I have to list one, it would be the cost. It isn't free or necessarily cheap. You do get a lot for what you are paying for and other solutions are in the same ballpark for cost.
Reason for choosing PrinterLogic
The overall features we got with PrinterLogic. The biggest being a single webpage staff could go to and select their building and see the printers they have access to.
Reasons for switching to PrinterLogic
Microsoft Printing was a pain to manage and didn't give us any real reporting or other abilities we had with another older product.
Brandon
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Efficient, easy to use
Overall, very happy. We've gone from dozens of helpdesk calls per day to set up printers to zero.
PROSThe ease to add printers, deploy printers, and visually see them gave us everything we needed. Also, being able to deploy those printers without end user intervention was key.
CONSThe location maps feature could use some tweaking, possibly with multiple floor support in one map.
Ashley
Farming, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2024
Great product but expensive.
We have several issues in the past, but tech support really never fixed them. Even though, every year they charge us more for the same product.
PROSThat all printer drivers can be stored in one place.
CONSVery expensive price and extra stuff that my company doesn't utilize.
Vendor Response
Thanks for your review, Ashley! We're happy you've had a mostly great experience with PrinterLogic. For clarification, is your company not finding value in the extra features? Or do you need support in optimizing the tool so your company can find benefit? Feel free to contact your CSM. We'll be happy to make sure you're getting the most value from the platform!
Replied June 2024
Edwin
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Printerlogic has turned print management from a time consuming task to a cinch
Printerlogic has been pivotal for our healthcare organization managing our 3,000+ print devices across multiple campuses. We are completely dependent on Printerlogic for all of our printer needs at Cambridge Health Alliance. There has been numerous times when we had to deploy 50+ printers to a new location (especially during COVID), where our old method would have taken us multiple resources, multiple days to deploy these printers to workstations, but leveraging Printerlogic, it was as easy as updating a CSV spreadsheet and importing it using the Administrator Data Manager, the entire process took about 15-20 minutes.
PROSThe ease of use of the management interface, deploying printers to each workstation, which is how we deploy printers here at CHA (based on workstation proximity to print devices).
CONSI think the product would be more helpful if there was an "Overview" window available, where we could check the status of all of the printers at a glance.
Reason for choosing PrinterLogic
We originally compared Printerlogic to ITS/Nuance Output Print Manager. We found Printerlogic to be much more intuitive, more user friendly during our POC testing.
Chad
Construction, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
A wonderful printer management solution!
It very easy for our users to setup. We can deploy the icon to their computer, they open it up in a browser, install an extension and have access to all of our shared printers in one place. The process to get shared printers setup and visible to users is very straightforward and the interface is easy to navigate.
CONSThere isn't anything I feel is lacking with the software.
Drake
Computer Hardware, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2024
Printer logic Michigan Medicine
A good upgrade from what we originally had, and is still improving with features.
PROSThe ease of setting up remote printers via DHCP and setting each computer to install.
CONSIntegrating it with our in house image. And some technicalities with printer renames.
Reason for choosing PrinterLogic
Ease of use for the customer to install printers on their own and to not rely on IT support
Reasons for switching to PrinterLogic
No admin support, all self serve and with printerlogic it makes installing printers easier as the customer can now install on their own via the hostname on the printer.
Vendor Response
We're thrilled you've had such a great experience switching to PrinterLogic. If you want to share more about the technical issues you've had, please feel free to reach out to me directly, and I can share your feedback with the proper teams.
Replied May 2024
Darin
Farming, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Making Print Management Easy
It is a centralized place to manage all printers across multiple sites and makes it easy to let non-admin users manage their own printers. Also it integrates with Entra ID for an SSO experience.
CONSThere are no Cons. We really like the software and it has made our lives so much better.
Reasons for switching to PrinterLogic
The previous software only worked with a limited list of manufacturers
Vendor Response
Thanks for your kind review, Darin. Please let us know if you ever need any support—or any ideas on how to do more with the tool!
Replied June 2024
Nigel
Environmental Services, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Excellent secure cloud based printing solution
We have had a great experience with Printerlogic, they have always been quick to support if we have experienced issues and have evolved the product.
PROSCloud based and can print to any printer, it also has remote printing, as a Business we moved to Chromebooks, but Google then sunsetted Google cloud print, so we needed a truly cloud based Printer solution that worked with Chromebooks, after rolling this out successfully to Chromebooks we have now moved our Laptop estate to this product so that all devices use the same solution.
CONSThere is nothing to dislike about Printerlogic, the product is great, feature rich and they provide great support.
Reasons for switching to PrinterLogic
We needed a secure cloud based printing solution that Chromebooks as well as other devices could print to.
Vendor Response
Thanks for your glowing review, Nigel! We're glad you've had a seamless experience, but we're still here for you if you ever need us.
Replied June 2024
Yasin
Financial Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
PrinterLogic Review
PrinterLogic helps with our company as it makes it easy to add and change up different sites. When adding new printers to a same site, all you have to do is just change a few settings and not remove the whole thing.
PROSI like how you can monitor many different sites at one time and the ease of adding different site by IP address. It also makes it easy for devices to remove those devices automatically when not connected to the same IP.
CONSEven if you are working on the same site, you have save the change before you can move onto the next tab when setting up a site/printer.
Reasons for switching to PrinterLogic
Not secure enough. The security integrity was flawed as client information was bring printed while remote.
Sean
Hospital & Health Care, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Great application to get rid of print servers
Overall Printerlogic is a great app. Once setup there are very little maintenance to it.
PROSPrinterLogic is a great app to get rid of print servers. It uses IP Printing. We also love it for print secure release for print jobs to be held and release with only a badge or login. It is a set it and let it app
CONSThere are not fax feature in the product like other applications
Reason for choosing PrinterLogic
It offered us what we needed and nothing we did not.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Print logic chromebook use
It works well with chromebooks and most printers
CONSThe windows support is not quite as clean as the chromebook side
Reasons for switching to PrinterLogic
Papercut was not working with chromebooks well
Spencer
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2024
Great For Printer Management
Love Printer Logic. However, the learning curve to set it up and get it underway is a monster. Also, if your environment has a mix of physical and virtual desktops, there's more than one easy solution to the endpoint agent. The web browser plugin will give you the biggest fits. Be sure to keep everything current - plugin, browser, agent, etc.
PROS* Printer organization across multiple sites * Easy to implement driver packages * End users don't need to think about drivers or maintenance * Can print from anywhere
CONS* Initial setup is difficult and time-consuming. Especially if printer fleet is large * Finding answers to simple troubleshooting issues can be troublesome * Virtual desktops don't play well unless configured exactly a certain way
Reason for choosing PrinterLogic
I wasn't involved with the choosing of other products so I cannot say.
Vendor Response
Thanks for your thorough review, Spencer! We're glad you love PrinterLogic—and we hear you about the learning curve. Based on similar customer feedback, we've launched a new onboarding program. We hope this addresses any issues customers face with setup moving forward.
Replied June 2024
Mayson
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Great solution for easy deployment
Easy deployment. Support has been amazing. We had some initial issues with the browser plugins and some of our printer models but support was knowledgeable and responsive to get us through those issues and we have had no issues since.
PROSWe were experiencing driver deployment issues because of the print nightmare bug in MS printing. Printerlogic installed very easily and solved our printing issues.
CONSI am not super fond of the browser extension installation but it is working well. Cost of course but it was necessary and I have been very happy with the results.
Reason for choosing PrinterLogic
I had talked with printer logic in the past and knew they had a good product. When our Microsoft printing broke it was an easy quick choice and as I've said deployment went very well.
Vendor Response
We're happy to hear that—in the face of Print Nightmare— PrinterLogic was able to save the day! I'll also be sure to relay your comments about the extension installation process to the appropriate team -- but I'm glad it's working well for you! Let us know if we can support you in any way.
Replied June 2024
John
Chemicals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2024
Printer Logic
Overall I would rate printer logic an 8/10, very nice software to use, making printers easy to manager and I dont want to pull my hair out every 10 minutes
PROSFairly easy to deploy, really easy to install new printers, print remotely and track print queues for people Support has been good for it, and it is very reliable. We have never had a problem with printer logic
CONSThere was a few snags about installing printer logic for the first time on our machines, when installing I would need to use command prompt and have the exe in the 'public users' folder and run with a batch file with a key, then another command and it was installed. Im not sure if that was due to the way the business is set up as I came along after the adoption of printer logic here so it may be easy for you.
William
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed May 2024
No Print Servers
The fact that it is easily rolled out and users become more independent when adding printers
CONSThe reporting isnt very good. We have too many problems with the SNMP trap messages and it generates tons of alerts.
Amy
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
PrinterLogic works great in our environment!
PrinterLogic has made our job on the back end of IT so much easier as it allows for our front end users to set up and manage printers on their own. We love the server-less remote printer management!!
PROSEase of use and user friendly! We love the server-less remote printer management!!
CONSNo cons whatsoever!
Vendor Response
Wow! Thanks for the great review, Amy! We're committed to always exceeding your expectations, but if you ever have an issue, please don't hesitate to reach out and let us know.
Replied June 2024
Chad
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2024
Consumer-Friendly Print Setup System
Fantastic! The easy-to-use GUI interface makes PrinterLogic ideal for any company. Its seamless integration and intuitive design simplify print management and enhance overall efficiency.
PROSWhat I liked most about PrinterLogic is its user-friendly interface and centralized control, making print management easy. The self-service portal allows users to install printers without IT help, reducing support requests. Additionally, its robust security features ensure data protection, making it a reliable solution for any organization.
CONSWhat I liked least about PrinterLogic is that its scanning features and Azure integration are still in development or beta status. This limits some functionality and can be a drawback for organizations relying heavily on these features.
Luke
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Printer Logic Review
Ease of use, print driver management, reporting to show if office is utilizing the printers and how.
CONSOverall no complaints. The application is reliable and makes printers no longer a headache.
Vendor Response
Thanks for your review, Luke. We're so glad everything's working as planned. All the same, we're here for you if you ever need us!
Replied June 2024
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Great product!!
Overall, I had a great experience with PrinterLogic and it was able to check all of the boxes for our organization.
PROSI liked the ease of use and the fantastic customer support which was prompt to respond to any questions and issues I came across.
CONSI did not find any features of PrinterLogic that I did not like.
Edward
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2024
Great Product
Resource allocation in a multi user environment and no need for a print server and it's single point of failure
CONSCan be a bit of a learning curve for end users
Vendor Response
Thanks so much for your review. And if you spot ways we can accelerate end-user onboarding, don't hesitate to let us know. We're always committed to improving!
Replied June 2024
Joshua
Airlines/Aviation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
The best solution to replace your print server
It offers a create cloud-based solution for managing printers in your place of business. It is easy to use and makes great use of Active Directory Users and Groups to determine who needs to access to which printer(s).
CONSSometimes it takes a short while for a recently added printer to appear for a user.
Vendor Response
Thanks for your glowing review, Joshua! Please let us know if you never need anything -- including the issue you're experiencing with delayed printer visibility.
Replied June 2024
Darin
Industrial Automation, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Simple and Easy
PrintLogic is easy to set up and maintain.
CONSNothing comes to mind. Would wish we can have the print drivers to show in model order.
Vendor Response
Thanks for your review, Darin. We're so glad things are running smoothly, but we're here for you if you ever need us!
Replied June 2024
Trever
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Printerlogic rocks!
It has been exceptional. Works great all the time, easy to learn, and easy to use.
PROSThe ease of use and implementation. The ability to use site maps for graphical installations is great
CONSHaven’t ran across anything at this point.
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Easy printer management
Great product with a reasonable price for a large number of printers.
PROSThe SaaS option is extremely easy to set and get printers added. Ongoing management has been easily transferred to new staff with low learning curve.
CONSThe browser extension was a bit difficult to get deployed correctly to all endpoints.
Reasons for switching to PrinterLogic
Features like mobile printing, cloud hosting and cost.
Vendor Response
Thanks so much for your great review. We're glad we've proven a great solution for your organization. And please let us know how we might improve browser extension deployment. We're committed to constant improvement!
Replied June 2024