Remote Support vs Okta

Remote Support has 1877 reviews and a rating of 4.59 / 5 stars vs Okta which has 688 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.59 / 5 (1877)
4.65 / 5 (688)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 2, 2022
November 30, 2022
Pros/Cons
  • Pros

  • The integrated presentation mode has been a huge asset for customer training.
  • I liked the ease it gave to my job. The ability to screen share made customer experience very easy the software is extremely helpful.
  • Cons

  • The only negative is when you have a lag in internet it fails but that would not be a problem with the software as much as a general issue.
  • Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
  • Pros

  • I like that it's very secure. I felt like the information I was accessing was well protected and that Okta was definitely doing it's job.
  • This a great a quick way to SSO when you access a lot of different applications daily. Instead of having to access each application you can access them from one place, which is nice.
  • Cons

  • I dislike how my company or the software requires password changes relatively frequently.
  • The limitations that revolve around local integration with applications. Not that it's too bad, as an agent is always available to support local applications.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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