Duo Security Software

About Duo Security

Duo Security is a cloud-based identity management and data security platform. It helps protect the data of organizations at scale. It also helps users reduce management overheads, enabling organizations to handle agility, reduce risk and improve end-user productivity and experience. Duo Security first confirms user identities and then improves visibility into access activities. Further, it ensures the trustworthiness of user devices by enforcing risk-based and adaptive access policies. Its multi-factor authentication functionality includes Duo Mobile, authentication methods and a phishing simulator. Duo Security’s functionality includes endpoint visibility, trusted endpoints, endpoint remediation and self-remediation. Its adaptive authentication and policy enf...

Duo Security Pricing

30-day free trial, no credit card required. Personal - for on-premise apps; up to 10 users: free Business - for on-premise apps: $1 per user per month Enterprise - for on-premise and cloud apps: $3 per user per month Platform: $6 per user, per month

Starting price: 

$3.00 per month

Free trial: 

Available

Free version: 

Available

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Choosing an authentication method

Duo Security User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 375 reviews

Barry

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Duo Security - Easiest DFA hands down

User Profile

Andrey

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2022

The MFA champion

Pros

The mobile app for Duo is extremely intuitive and easy to use. As we implemented the product in our organization we were impressed with how little hand-holding was required for our user-base to adapt to the new authentication workflow.

Cons

This is going to seem nitpicky, and it is, but when the mobile application was recently re-written the location of the "accept/allow" login button switched from one side of the screen to the other. Users who frequently use the app very likely denied their login inadvertently.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2022

Super easy to use mobile 2-factor authentication software

I have been using it for over 2 years and have never had an issue. It is very easy to use.

Pros

The way it connects to Cisco AnyConnect VPN so that I can safely connect to my work's network. I don't have to worry that someone will get into their network via my account because Duo is tied to my cell phone. It's very easy to use, you just open the app, click the show button on the 6 digit code, and punch that into AnyConnect when you try to connect. They also have an apple watch app so that you can receive the notifications on your watch to log in.

Cons

No qualms. It does what it's supposed to and does it in the most lightweight and streamlined way possible.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Functionality

out of 5

July 2022

Duo Mobile

Overall, because of these two experiences. I am genuinely going to look into an alternative option and preferably leave Duo as a personal preference. I love how secure it is but it's not okay to have a safety exit that doesn't work - like come on?

Pros

No one will ever get in to your apps or info

Cons

If you need to get in, you won't be able to. I had a phone stolen, and then unfortunately lost not long after I got a new phone. I had my back up codes saved when when the first one was stolen - did not let me into any of my apps and the worst part is - they give you 8-10 codes to use for a 'back up'. When the first one was stolen, I was extra safe and careful and then I sadly lost that one and I could, once again, not get into a single app using my back up codes.

Aaron

Company size: 51-200 employees

Industry: Financial Services

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

If DUO doesn't work, expect your company to be shut down for an unknown amount of time

I was solving authentication, I will be investigating switching to another MFA solution as soon as possible.

Pros

Our company switched Managed Service Providers, and we used DUO. When we switched over, DUO authentication stopped working. We had multiple users who DUO simply stopped working for. We and our MSP were unable to contact DUO support after multiple hours. I did get through to a person who put the phone down and appeared to be watching a video on YouTube in the background for about 10 minutes and then hung up on me. This had a serious negative impact on our business and I'm surprised that we were unable to get anyone to assist at all with such a business critical feature.

Cons

That when support is needed you can spend multiple hours on hold without any assistance. When someone does actually pick up the pick up the phone and place it on their desk and do not actually answer the call.

Reasons for choosing Duo Security

I would not choose DUO over any product

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