The thing we like the most is that this software is so easy to use. You don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it. But even if you cannot find a specific setting, you can always call Tools4ever. Their support is great!

The thing we liked the lest about this software is that we missed some functionality at the beginning. This problem consisted off some connectors with certain products we wanted to provision to. By example TOPdesk. The good thing is that this problem is now solved.

HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place to go to get logged into their apps without having to remember links or enter user names and passwords for multiple sites.

What I like most about HelloID is the ability to customize it to fit our needs. They are able to work with almost any platform for Single Sign On and can customize the data sent to ensure the integration works correctly. Their support has always been great, we have always received quick responses and any issue we have has been solved expediently.

There is always room to grow in adding more third party platforms and having templates for them to make adding a new app faster.

I have found that when I have any issues with HelloID, or even ones that might not be HelloID related, the HelloID team is quick to help. They are helpful in figuring out what might be causing my issue even if it isn't caused by HelloID. They don't just leave you hanging.

It makes life easier for our students and staff. They don't have to remember so many passwords. They only have to login at one place.

I wish that credentials would automatically update in all places, but I understand why they have to be manually updated in certain ones. I do not believe that is Hello ID's fault. If there was a way to fix this, it would be fantastic though!

This software allows our staff and students the ability to access the resources they need from anywhere, either on campus or at home without needing to remember the URL or their passwords for the sites.

I would like it become a complete package instead of a modular based product.

What drew us from using HelloID is its capability to do SAML integration that works with the applications that our organization predominantly uses. It also makes the user experience seamless as the Azure AD login that they use to sign-in to their school-issued devices automatically logs them into their Hello ID through Microsoft oauth. Making HelloID as the homepage for all of our browsers automatically takes them to their dashboard which they use as a springboard to all the applications in our organization -- this is the true definition of an SSO!

Their support was lackluster at the beginning since we were an early adopter of this product. But I noticed a significant improvement in customer support overtime. I just hope that Tools4ever start to integrate with more educational applications!