--- title: "Coupa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coupa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coupa is a good fit for you!" source_url: "https://www.softwareadvice.com/procure-to-pay/coupa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Purchasing Software](https://www.softwareadvice.com/scm/purchase-order-comparison/) / [Coupa](https://www.softwareadvice.com/accounting/coupa-profile/) / Coupa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/coupa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/coupa-profile/alternatives/) # Coupa User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 135 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 58 reviews (43%) - 4 stars: 50 reviews (37%) - 3 stars: 11 reviews (8%) - 2 stars: 5 reviews (4%) - 1 star: 11 reviews (8%) ### Most mentioned pros - Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. - In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. - The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. ### Most mentioned cons - Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. - Their customer service is generally poor due to the delays in response. - the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end ## Coupa customer reviews Showing reviews 1-25 of 135 (page 1). ### Coupa - Excellent Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 10000+ employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Clear and simple interface, very easy to use and navigate. Very quick to pick up how to use and P2P catalogues being available for most used suppliers make this very a really efficient tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple and easy to use, allows users to locate all orders/invoices raised within an account. Easy reporting and user interface is not overloaded #### Cons Compared to other finance tools I use, no issues with Coupa. It is not over complicated or have fields we dont use --- ### Coupa : Gain de temps - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered L'expérience globale est très convaincante et me permet de gagner du temps mais le logiciel reste perfectible #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros J’utilise Coupa depuis environ un an et l’expérience est globalement très positive. La plateforme est assez intuitive une fois prise en main et elle facilite vraiment le processus de commande, notamment grâce au suivi des validations et des achats en temps réel. J’apprécie le fait d’avoir toutes les informations centralisées, ce qui évite de multiplier les échanges par e-mail pour connaître l’avancement d’une demande. Cela m’a permis de gagner du temps et d’avoir une meilleure visibilité sur les dépenses. #### Cons En revanche, certaines actions nécessitent plusieurs clics et l’interface peut parfois paraître un peu complexe lorsqu’on utilise des fonctionnalités moins courantes. Malgré ce point, Coupa reste pour moi un outil fiable et efficace au quotidien --- ### Spend Management Software - Overall rating: 4/5 - Reviewer: Michael W. - Industry: Education Management - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The procurement teams are looking to streamline their total spends after each quarter. This tool helps them accomplish that in record time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Procurement team find this tool very useful especially during month in close-outs. The reporting features are customizable and extremely helpful #### Cons A very expensive tool that require the proper internal skills and a department with a large budget. This tool has its advantages. --- ### Coupa review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Coupa is a useful and reliable platform that simplifies purchasing, expenses, and invoice management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Coupa is easy to use and makes purchasing, invoicing, and expense management more organized and efficient. #### Cons Some processes can be confusing, and the system may occasionally be slow when handling invoices or large amounts of data. --- ### Rely on Coupa to Organize Expenses - Overall rating: 5/5 - Reviewer: Zachariah B. - Industry: Construction - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve had a solid pipeline of work come from using Coupa, which has been crucial to keep track of expenses while moving forward with my job flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For the cost and expense management, Coupa really does have great value for money spent. The security this software maintains has displayed little to none bugs and issues; especially with the expense management tools and reporting system used. #### Cons A bit of a steep learning curve, but once I was able to get through some help guides I was well underway using the software. --- ### Business Owner - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Decent when everything goes well. Poor when something is disrupted in the chain of events normal to humans in business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. #### Cons Their customer service is generally poor due to the delays in response. They are not set up for immediate interactive engagement. In our enperience they were allowing unauthorized use of our account and they struggled trying to unravel how they had accidently allowed it to happen. Once they realized, the beauracracy prevented effective action to stop it. --- ### Maintenance Administrator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control. I quite enjoy using the Coupa system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros One of the biggest advantages of Coupa is how intuitive and user-friendly it is. The interface is clean and straightforward, which makes it easy for new users to learn quickly without extensive training. excellent value because it brings multiple procurement and financial processes into a single platform. Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. #### Cons Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. (which most times depends on the supplier) --- ### Unbedienbarer Produktivitätskiller - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Mit amazon kann ich die gleiche Aufgabe mindestens 10x schneller erledigen. Amazon hat die vollständige Selbstbeschreibungsfähigkeit. Ich komme zurecht, ohne den Support anrufgen zu müssen, oder eine Ablehnung meiner Bestellung zu erhalten. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Im Wesentlichen gar nichts. Die SSO Integration funktioniert. Das ist aber auch das Einzige, was sich hier zu erwähnen lohnt. #### Cons Extrem umständlich. Erfüllt nicht ansatzweise die ISO 9241. Es fehlt an Selbstbeschreibungsfähigkeit und an der Möglichkeit Korrekturen vorzunehmen. Man kann nicht einfach aus einem Vertrag eine Bestellung auslösen. Die Benutzerführung führt nicht durch den Prozess, sondern stellt Formulare und Artikel in den Vordergrund. Wenn ich aber nicht am Anfang eines Prozesses bin, z.B. den Vertrag zum Artikel gibt es schon, aber die Bestellanforderung noch nicht, ist man verloren. Alte Vorgänge kann ich nicht mehr einsehen, weil sofort die Berechtigung weg ist, wenn mein Schritt abgeschlossen ist. Bei uns legt jeder seine Bestellungen als Kopien von früheren Bestellungen an, weil der Einstieg über einen leere Bestellung völlig unbedienbar ist. --- ### Organized but sometimes cluttered - Overall rating: 4/5 - Reviewer: Molly M. - Industry: Automotive - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Coupa provides a gateway to multiple different applications all in one place, making things easy to find. #### Cons The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult. --- ### Cooper's Review - Overall rating: 5/5 - Reviewer: Cooper B. - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the organization that they provide when uploading invoices for our vendors. It is an extra step for us to get paid, however it makes it clear cut on what we are charging for. It also makes it very clear what project the work was performed on, #### Cons I have no cons from my experience of having to enter invoices into Coupa for payment from our customers. --- ### Things to be aware of for new users - Overall rating: 5/5 - Reviewer: Garth S. - Industry: Media Production - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well. #### Cons Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem --- ### Should be better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B). #### Cons It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that. --- ### Complicated tool - Overall rating: 3/5 - Reviewer: Eleanor S. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not great! Overall it’s not a good ux and it’s complicated to use #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I was glad to be able to submit my expenses and it was thorough #### Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed --- ### Coupa EO - Overall rating: 4/5 - Reviewer: Eyüp Ö. - Industry: Financial Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I can devote more time to other tasks because I create invoices more quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros They are very good at billing. I think the security systems are also good #### Cons It still has a lot of shortcomings in integration with some software. They need to fix these asap --- ### Great billing tool - Overall rating: 5/5 - Reviewer: Jennifer A. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an easy way to keep track of your invoiced and bill he companies/clients you work with #### Cons It does has a learning curve, i needed someone o guide me through the initial process, bu once you understand i it is very easy to use and keep sharing ongoing invoices --- ### Coupa drives some value on expense tracking - Overall rating: 4/5 - Reviewer: Patrick D. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Coupa is a good spend tracking tool to collaborate with other portfolio companies to compare pricing #### Cons Coupa doesn't have the best user interface and isn't the easiest to use across the team, so others drive higher value --- ### COUPA- A best enterprise tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is a business spend management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The entire life cycle of a purchase from sourcing to payment will be handled within the Coupa platform. #### Cons Everything is cool with Coupa. The missing thing is AI, I think they will introduce it later to get the invoices correctly. --- ### Great expenses/payments software solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. It has made it very easy to arrange expenses and raise payments/POs for our central function without needing lengthy involvement or instruction with the Finance team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is a lot clearer than a lot of other payment/expense software I've used, and the ability to differentiate access across users makes it easy as a one-size-fits all solution. #### Cons I've not had any negative experiences of Coupa and its usage. As a user, it would be helpful to have more thorough reporting functions on what I have been raising costs for and to see how this might look over a timeline, for example. --- ### Great tool for accounting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coupa is a great management tool for purchase and order requests, it has saved 100s of man hours and streamlined the payment process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about Coupa is the access to previous orders and the ease of approving pending orders and requested orders. #### Cons Coupa can be slightly cumbersome for ordering from the odd one off purchase of items. Credit card purchases required an additional step. --- ### Easy to use for expense reporting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Coupa for expense reporting makes the process much smoother. Submitting receipts is easy—especially with the mobile app—and I appreciate how quickly reports move through approvals. The interface is generally user-friendly. #### Cons While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems. --- ### My experience with Coupa Tool - Overall rating: 5/5 - Reviewer: Dilip D. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Coups for almost 3 years. It is very User friendly and simple to use. As I have mentioned, To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. This can be taken into consideration for better User experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well. #### Cons To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. --- ### Efficient expensing tool - Overall rating: 5/5 - Reviewer: Haruki T. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 1-3 years · monthly - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. #### Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. --- ### Reviews of Coupa: An Efficient and User-Friendly Expense Management Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools. #### Cons Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice. --- ### Coupa Expense - You most trusted expense manager - Overall rating: 5/5 - Reviewer: Kbd Md R. - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc. #### Cons Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application. --- ### Horrible product with worse support - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years. #### Cons I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots. ---