About Gainsight PX

Gainsight PX is a cloud-based solution designed to help businesses of all sizes create product adoption strategies through analysis of customer engagement. Key features include feedback collection, audience segmentation, goal setting, activity monitoring, and reporting. The solution enables marketers to visualize customer activity and track their interactions with the product for a particular duration. Businesses can use Gainsight PX to create custom surveys using multiple-choice or open-ended questions and monitor product usage patterns based on the responses. Additionally, the solution lets sales teams design personalized messages, emails, guidance and recommendations for prospects based on stored responses. Gainsight PX integrates with multiple third-party ...
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Gainsight PX personalized guidance screenshot

Gainsight PX User Reviews

OVERALL RATING

Showing 2 reviews

User Profile

Trevor

Verified reviewer

Company size: 501-1,000 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Gainsight - a wonderful tool for your sales toolbelt

Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.

Pros

Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.

Cons

I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.

Anonymous

Company size: 11-50 employees

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

July 2020

Easy product feedback from customers

A great tool to extract info from customers that will lead to data driven decisions

Pros

Great tool to gather customer feedback for product development, easy to use and great value for product development

Cons

It does have some limitations when it comes to implementation and compatibility