All LogRocket Reviews
1-25 of 26 Reviews
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Garwin
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Good simple tool For recording user activity
I love using this tool but may have to find a different tool because of price
PROSDoes an excellent job in recording not only screen activity but network and location information.
CONSthe price between free and the next teir send to high. Also does not have a mobile version.
Reasons for switching to LogRocket
Didn't have the features I wanted
Emily
E-Learning, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2020
Helpful in understanding user needs and debugging the product
Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.
PROSIt is really easy to take a look through recent sessions each day and understand where users are getting stuck and which issues we might need to solve urgently. My eng team also likes using it to debug when needed.
CONSI'd love some more insights served up in a sort of report that isn't manual or doesn't require me to go do the digging myself.
Reasons for switching to LogRocket
We only needed one and FullStory seemed like a competitor without all of the debugging functionality that our eng team needed.
Will
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2022
Great Front End monitoring tool
Able to look at real user sessions and pick out bugs.
CONSWhat is represented in the session log is not a 100% true representation of what the user saw.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2019
A bang for your buck at a tenth of the price of its competitor
First of all, I was looking for a simple solution to just monitor
PROSSetting up was really easy and straight forward. Also, the documentation for setting it up with different frameworks was very useful. Also it provides integration with services like Sentry which is really useful in our industry we you don't really get to have a test and a production environment
CONSThere wasn't much to not like about this.
Reason for choosing LogRocket
Yandex Replay is a free software but meaning that it's free probably means that it has a bunch of clauses associated with it and we don't want our customer's data to leak out.
Reasons for switching to LogRocket
Just look at the pricing of FullStory and LogRocket, both basically provide the same service but this one does so much more and at a tenth of the price of FullStory.
Kailu
Cosmetics, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
A very powerful product
Log rocket was very simple to use. Our engineering team uses it on a weekly basis for bug catching and troubleshooting for our product. Also, other non-dev team members use Logrocket to troubleshoot as well. The interface was very intuitive.
CONSI am very happy overall with Logrocket.
Reasons for switching to LogRocket
The previous product we used was much more expensive for what we need.
Ensar
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Amazing tool
Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.
PROSSuper easy to configure, easy to navigate and to view user recordings.
CONSI don't have anything specific. I know that there are some features like advanced statistics and insights but haven't tried it since we don't have a need for it currently. It would be good to try out for free.
Reason for choosing LogRocket
Ease of use.
Ben
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Use this product, your users will thank you.
I used it at my last company Sworkit and at my new startup Table Needs. I consider it an essential part of any web based product business.
PROSLogRocket is an essential part of our business. We review it each morning to glean information about how the previous night of service went throughout our userbase and it catches things that users do not report more times than not.
CONSThere are some issues still with the ionic framework on ios, but I think this is more on safari than the LogRocket folks. But, they are all aware of it (LogRocket and Ionic) and I am hopeful a fix will be implemented.
Nikola
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Essential software for customer support and UX
The perfect software to use for your developers, designers and support teams to improve your website and app. No complaints!
PROSLogrocket allows you to view how people that visited your site interacted with all of your pages and the app you built. It's essential software if you want to improve the UX/UI of your website or tool. We use it with our designer, when we want to redesign landing pages, and also with our support team when a customer complaints about a bug and we can view his session and confirm where the bug is and solve it for him.
CONSThere's nothing I don't like about Logrocket. The only thing I would say is that it takes up a lot of energy for the computer to run, so if you have other programs running in the background, it could slow down your computer, or get a little buggy. But the value Logrocket provides far outweighs this con.
Reasons for switching to LogRocket
More features in Logrocket.
Peter
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Platform Support
We maintain a SaaS portal with 1000's of subscribers. Being able to replay a session enables us to spot user errors, or issues that effect the user experience and that is enormously helpful!
CONSWe have to use a separate product to manage the back end of our application and it would be helpful if we could use one solution to see both the client and the server side. LogRocket is without peer when it comes to monitoring the client side.
Reason for choosing LogRocket
easy of use, configuration and technical support
Varun
Verified reviewer
Logistics and Supply Chain, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Good Product, Lightweight
Overall a very lightweight product. Really helped us in capturing sessions
PROSIt captures the user sessions really well. Extremely lightweight so no impact on your application performance. Helps us resolve production issues with valid data
CONSThey really need to work on mobile SDK and get the product ready to capture android and ios sessions
Corey
Automotive, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2020
The engineering version of FullStory for a fraction of the price
We use LogRocket as a customer support tool as well as for debugging purposes.
PROSBeing able to view network requests out of the box is HUGE, followed closely by tracking Vuex mutations.
CONSI'd like to be able to add avatars to users. Honestly there's not much I don't like.
Reason for choosing LogRocket
Price, network requests
Reasons for switching to LogRocket
Price, features
Hien
Legislative Office, 51-200 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
Hien Log Rocket Review
Overall I like logrocket alot it sucha a pretty good tool to get thing going
PROSI like the fact that it record your session
CONSIt doesn't work so well over vpn because it asn't able to record the css aspect of our intranet dashboard. The document to enable it work better over VPN doesn't seem to be helpful are very hard to figure out.
Reason for choosing LogRocket
It because my main job used it and I really like it. THe implantation was easy but a I still didn't get a chance to try other product yet.
Bartosz
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Does everything I need and more
It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time. It does everything I need and just works great.
PROSWhat I like in particular is watching sessions live. It's great for tracking user issues and guiding them on the go how to do something in an app. It's a life saver for customer support.
CONSProbably the aesthetic is the weakest part of this product. I could be much more modern.
Sander
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
See what the customers sees.
Bughunting: Logrocket shows you the steps a customer makes. Therefore is easy to reproduce steps wich triggers an error
CONSReplay speed can not be slowed down. A speed of .5 would be a welcome addition.
Andrew
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
It's a blessing and a curse, but a MUST.
Well you learn a lot about how your users behave and try to use your site in odd ways. You find yourself wondering who on earth would use a screen with such odd resolutions, and you force yourself to look at your application in I.E. 11.
CONSMaybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
Allie
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great, affordable option to watch user logs
We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site. One of the most affordable options to do so on the market.
CONSOnly thing we’d add is to have heat-mapping and more analytics—Which I understand they include at higher pricing levels.
Janos
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great product, easy to use, helps find issues for our guests
I'm very happy with it
PROSI love the replay functionality and that I can see the network requests made by the users.
CONSNothing really, I like this software and like using it
Ben
Civil Engineering, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
LogRocket - The saviour for devs
Ever had a user report a bug that you cant replicate? Now you don't need to. Simply replay the users session with your app. Logs and all included. This is invaluable!
CONSI have had some sessions not recorded or cut out too soon. But this is infrequent
Gbolade
Printing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2020
Logrocket helped us understand our audience
It's been great, support is good, it's easy to use.
PROSBeing able to have such insight into how our audience interacts with our website.
CONSIt doesn't have heatmaps, which I would have liked bundled with the other features
EJ
Design, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
LogRocket saves my butt
Makes it super easy to search for sessions, events, errors, etc
CONSStill looking for something to dislike about it!
Amy
Wholesale, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Amazing tool
Very good!
PROSThe ability to view customers user journeys allowed us to note common journeys amongst our database and be able to improve these areas.
CONSWe have reduced our session limit to only customers who have reached checkout to be captured into a session, if we were able to up the session limit at less of a cost that would help
Sunil
Information Services, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Software that is necessary for UX and assistance to customers
Simply said, Logrocket enables you to see how visitors engaged with all of your sites and the custom app you created. If you want to enhance the UX/UI of your website or tool, you must use this program.
CONSIt would be beneficial if we could use one solution to view both the client and the server side instead of having to utilize a different product to handle the back end of our program.
Kevin
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Product Managers Analytics Tool
Overall, this is an excellent tool and a huge part of my day to day activities however with the time required to train the members of my team, I would prefer using tools like Mixpanel
PROSAs a Product Manager, I am highly dependent on LogRocket on a daily basis. Providing deep insights into the data it collects through powerful visualizations and analytics for daily analysis and debugging
CONSWith most of my team being experienced in other tools, training them to use this was trouble. Additionally, until my team was experienced in using this tool, they needed one expert user to navigate this tool.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2019
User logs for web applications (And hybrid mobile apps)
Solves the problem of fixing bugs in early releases
PROSEntire replays of user activity which makes debugging a whole lot easier.
CONSThe price can be made a little more competitive.
Wes
Restaurants, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Highly valuable product
The ability to isolate technical issues.
CONSThe UX is strong but could be more intuitive for non tech users.