About Mouseflow

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions, perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors....

Mouseflow Pricing

Find more information about our pricing from here: https://mouseflow.com/pricing/

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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6 types of Heatmaps

Mouseflow User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 107 reviews

Steve

Company size: 2 - 10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2021

Mouseflow allows us to capture data at a Granular Level this Is Crucial

User Profile

Crystal

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Great For Recording Iframes

Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow

Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support!

Replied July 2020

Ann

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Very Easy To Use & Great Visual Drill downs

See above. Customer Service is very attentive.

Pros

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.

Cons

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Reasons for switching to Mouseflow

Hotjar's latest Beta version required that I manually, and continually have to enter the url that I wanted data from. That was bothersome to me, in my opinion.

Response from Mouseflow

Hello Ann, Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us. Glad to have you with us!

Replied January 2021

Mowshori

Company size: 51-200 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2022

Mouseflow does an excellent job of making great Heat Maps.

Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate.

Pros

I like how simple it is to set up Mouseflow. As soon as I get the product, I can look at how real users are acting. Which brings us to the next good thing about this tool for replaying sessions. It shows real behaviors, not fake ones. So, I can make better business decisions than when I only have hypothetical situations to go on. Also, with features like the mouse tracker and different heatmaps tools, I can record a wide range of user behavior from start to finish. With Mouseflow's ability to track clicks and mouse movements, I can see every web page you own in detail. Our dashboard shows even the smallest details of how users act.

Cons

But if we have more than one website, I'll have to upgrade from the Starter package because each plan limits the number of sessions I can watch in a month. If my site suddenly gets a lot more visitors, I might not be able to track their sessions if I have already reached the maximum number of views for my plan.

David

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2019

Just an overall sotfware

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow

Hi David, Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility. I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Replied January 2020

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