Airfocus Review

Airfocus is helping our team organize our project activities into Sprints in the Kanban board as well as giving us a high-level overview in the Gantt Roadmap. The Priority Chart is a cool feature which is allowing us to evaluate projects based on voting/ranking. Overall our experience with Airfocus was been very positive.

Pros

The first thing my team and I liked most about this software is that it covers all the bases for project management: Gantt roadmap, Kanban board and the Priority Chart. The second thing we liked most was how easy it was to use and how it effortlessly integrated into Trello. The customization was the icing on the cake; it allows you to create custom weights for your items and then graphs those items in the Priority Chart which gives a nice high-level overview of your activities in terms of priority. My team was very impressed with this functionality. Finally, the customer service has been outstanding. Representative, their head of marketing & sales has promptly responded to every question and even took a call on short notice to help us address a couple of hiccups which their dev team quickly resolved.

Cons

At the moment Airfocus does not have a dependency feature, which would be great for the Gantt roadmap. Having a visual dependency link between items would make Airfocus and one-stop-shop for all things project management. However, representative has told me that this functionality should be available very soon. One other potential con is, depending on the size of your business, the cost of the editor license. It´s not cheap but for the scale and duration of my team´s projects, it certainly has been worth it so far.

Such a complete product

Pros

The design is really user-friendly. Even if there are lots of features and information, we can easily find what we're looking for. I also really appreciated the chart view (which is my preferred feature) and the priority poker.

Cons

I cannot manage to find a notification system, as we have the ability to comment and interact with people. Moreover, it would be great to have more dependencies options between tasks. Currently we just have the choice between "This item blocks..." and "This item is blocked by...". Could be cool to have dependencies like "Duplicates...", "Caused by...", "Fixes..." etc. Finally, I think that the scoring set-up is a little bit complex, because too complete. According to me, there are too many options. And the ability to set up the importance and weight of every notation would only be a powerful point if properly configured (which can be complicated at a first glance).

Gets the job done

Pros

It is easy and straight forward to use. It will allow you to quickly create a board or roadmap without too many clicks.

Cons

When is time to jump into details or dependencies, splitting task and follow all the details in the same board/roadmap it gets complicated.

A great help for prioritizing your development roadmap

Our overall experience has been a fairly good one. Our team was pretty excited to see the voting feature and the chart view. We thought it was helpful. Like I mentioned above, I believe it took me a little too much digging to figure out what to do after signing up.

Pros

The items and chart sections are my most frequently visited sections. I use the items view to see the prioritized list of projects and their scores and the chart view has been helpful to visualize and highlight the quick win projects. Your integration with Asana (and other project management platforms) is brilliant. It helped us get our data in quickly which helps our adoption rate of your product, and it helps us be efficient because we don't have to update information in multiple spots

Cons

I think educating your customers could be improved. You may have a lot of helpful content, but it wasn't at the forefront of my onboarding experience. For our business we use ActiveCampaign for our email automations and we setup an "onboarding sequence" that gives our users a nugget of help each day for the first 7 days (during their trial) to educate them on how to setup their websites with us. Those emails have a video tutorial for each feature which seems to really help. We've learned that the more information the user inputs into our system, the more likely they are to continue using it, which reduces our churn greatly. It seems you have a great product but I would really like to understand it more so I get the value out of it.

Fantastic, simple and clear tool to see the wood from the tree's in our complex roadmaps

Pros

On boarding of an existing list of items is very easy, the custom tags allow you to group features/items so that when deciding on next set of improvements and functions, you can achieve economies of scale. The swim lane style structure really helps us visualise where we are, what we have prioritised, and what we have completed allowing easy to create presentations for stakeholders when communicating roadmaps and progress.

Cons

I'm not sure the feature voting function is something we will use, and it would be great to have a MoSCoW feature. The user roles and permissions also need evolving, change history would be extremely handy and a function to allow you to create unique ticket ID's would be fantastic, but these are improvements more then dislikes.