# OneDesk Software Reviews, Demo & Pricing - 2026 > Review of OneDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product-roadmap/onedesk-profile --- [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / OneDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product-roadmap/onedesk-profile/reviews/) # OneDesk 2026: Benefits, Features & Pricing Wondering if OneDesk is right for your organization? Our Project Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview OneDesk 4.3 [(12)](https://www.softwareadvice.com/product-roadmap/onedesk-profile/reviews/) Pricing Starting at $11.99 per month ### About OneDesk OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, yet feature-rich software that helps businesses manage both ticketing and task workflows in one place. OneDesk is designed for both small and medium-sized businesses (SMBs). With OneDesk's cloud platform, there's no need to purchase, learn, integrate, and switch between several tools to get your work done. Teams can enable a variety of workflows for tasks and tickets that would not be possible with standalone solutions. Helpdesk features include ticketing, email workflow, live chat, client portal, knowledge-base, customizable ticket forms, automation, and much more. With OneDesk, organizations can automate much of their workflows including automatic triage, replies, grooming, notifications, assignments, teams and more. Project management features enables employees to view both traditional and agile methods, status boards, Gantt charts, task timers, timesheets, reporting, real-time chat and collaboration and much more. At OneDesk, all features are included in all the plans, making pricing clear, simple and fair. Wondering if OneDesk is right for your organization? Our Project Management Software selection experts can help you in 15 minutes or less. ## OneDesk User Interface ## Popular OneDesk Alternatives Main Product OneDesk 4.3 [(12)](https://www.softwareadvice.com/product-roadmap/onedesk-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.22Value for money - 4.22Customer support - 4.55Functionality Pricing Starting at $11.99 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price ## OneDesk Pricing and Plans Starting price: $11.99 per month Free Trial Free Version Basic $11.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OneDesk Features - Popular features found in Project Management Billing & Invoicing Budget Management Document Management File Sharing Gantt/Timeline View Issue Management Kanban Board Milestone Tracking Multiple Projects Prioritization Resource Management Time & Expense Tracking - More features of OneDesk Access Controls/Permissions Accounting Integration Activity Dashboard Activity Tracking Agile Methodologies AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Assignment Management Automated Responses Automated Routing Billable Items Tracking Budgeting/Forecasting Calendar Management Change Management Chatbot Client Portal Collaboration Tools Commenting/Notes CRM Customer Database Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Drag & Drop Email Management Email Templates Feedback Management Generative AI Idea Management Key Performance Indicators Knowledge Base Management Macros/Templated Responses Mobile App Multi-Channel Communication Performance Metrics Personalization Planning Tools Portfolio Management Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Templates Project Time Tracking Project Tracking Project Workflow Quotes/Estimates Real-Time Chat Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Resource Allocation & Planning Secure Data Storage Self Service Portal Service Level Agreement (SLA) Management Single Sign On Status Tracking Surveys & Feedback Tagging Task Management Task Scheduling Third-Party Integrations Ticket Management Timesheet Management Traditional Methodologies User Management Workflow Automation Workflow Management ## OneDesk Integrations Salesforce Sales Cloud Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 15 integrations ## OneDesk User Reviews Overall Rating 4.3 Ratings Breakdown 5 33% 4 67% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.2 Customer support 4.2 Functionality 4.5 Flor C. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed April 2023 A project management solution 4 From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. Cons: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. Read More CS Christine S. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed November 2023 Flexible Application with a Strong Feature Set 5 We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. Cons: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. Reasons for choosing OneDesk Cost and Flexibility were two of our biggest determining factors. Reasons for switching to OneDesk We had a product that we built in house that needed to be sunset. This was our best option due to the complexity of our model which, again, makes our ability to utilize OneDesk more surpising. We also used some strictly PM software for managing our product development that we were able to replace. Read More RV Riley V. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed May 2026 The best help desk resource 5 Overall, OneDesk has been incredible. I do not regret switching over to this system. The company is great, and everything works very smoothly as intended. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The UI layout is quite easy to navigate and allows for customization. It's easy to see which tickets need attention, and there's different status you can give to each one. OneDesk's customer support is also fantastic. Anytime there is an issue, they respond promptly. They even have implemented some of the changes we requested. Great company. It is well worth the money. Cons: There used to be an issue with the calls not giving our team notifications, but they completely fixed it and even implemented the notification changes we requested. Read More VR Verified Reviewer Financial Services 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2023 A complete project management application 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. Cons: The cost is high if you pay on a monthly basis. It is also difficult to communicate with Read More Magaly D. Verified reviewer Textiles 11-50 employees Used daily for less than 2 years Review source Reviewed August 2023 User review with one year of use 5 In general terms, it saves work by having two important functionalities in the same software. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. Cons: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. Read More Gabriela M. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed July 2023 Review of about a leading management software 4 In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. Cons: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. Read More VR Verified Reviewer Higher Education 5001-10000 employees Used weekly for less than 2 years Review source Reviewed December 2022 A complete project management software 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services. Cons: The interface is a little complex to navigate. Read More AG Alexandros G. Verified reviewer Civil Engineering 51-200 employees Used monthly for less than 2 years Review source Reviewed December 2022 Simplify Your Work with OneDesk's All-in-One Platform 4 Ratings Breakdown 5 Ease of use 5 Functionality Pros: 1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs. Cons: Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations. Read More tn teran n. Verified reviewer Computer Software 201-500 employees Used weekly for less than 6 months Review source Reviewed April 2023 An easy software to work with 4 I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups. Cons: I haven't used onedesk for a long time and haven't experienced any issue within that time. Read More VR Verified Reviewer Computer Software 51-200 employees Used weekly for less than 6 months Review source Reviewed September 2022 Using as a service desk but unfortunately not the most ideal 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: There is automated timesheet tracking for each tickets. Cons: Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.) 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