US Dollar

OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, yet feature-rich software that helps businesses manage both ticketing and task workflows in one place. OneDesk is designed for both small and medium-sized businesses (SMBs).

With OneDesk's cloud platform, there's no need to purchase, learn, integrate, and switch between several tools to get your work done. Teams can enable a variety of workflows for tasks and tickets that would not be possible with standalone solutions.

Helpdesk features include ticketing, email workflow, live chat, client portal, knowledge-base, customizable ticket forms, automation, and much more. With OneDesk, organizations can automate much of their workflows including automatic triage, replies, grooming, notifications, assignments, teams and more.

Project management features enables employees to view both traditional and agile methods, status boards, Gantt charts, task timers, timesheets, reporting, real-time chat and collaboration and much more.

At OneDesk, all features are included in all the plans, making pricing clear, simple and fair.

LongDescription

Support Ticket Management

Engagement Tracking

Milestone Tracking

Idea Management

Document Storage

Workflow Configuration

Change Management

Portfolio Management

Project Planning/Scheduling

Gantt/Timeline View

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Self Service Portal

Help Desk Management

Ideation

Cost-to-Completion Tracking

Agile Methodologies

Issue Management

Multi-Channel Communication

Client Portal

Email Management

Ticket Management

Percent-Complete Tracking

Budgeting/Forecasting

File Sharing

Traditional Methodologies

Knowledge Base Management

Time & Expense Tracking

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Kanban Board

Customizable Branding

Budget Management

Reporting/Analytics

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Project Planning

Task Management

Live Chat

Commenting/Notes

Project Workflow

Surveys & Feedback

Status Tracking

Project Templates

Customizable Reports

Access Controls/Permissions

Activity Tracking

Progress Tracking

Task Scheduling

Timesheet Management

Projections

Customer Database

Calendar Management

Customizable Fields

Assignment Management

Data Import/Export

Multiple Projects

Resource Allocation & Planning

Email Templates

Project Time Tracking

Planning Tools

Performance Metrics

Real-Time Notifications

Workflow Management

Real-Time Updates

Project Tracking

Activity Dashboard

Alerts/Notifications

Progress Reports

Drag & Drop

Customer History

Task Progress Tracking

Third-Party Integrations

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

OneDesk

Live Online

Webinars

Documentation

Videos

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