--- title: "AdvancedEHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AdvancedEHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AdvancedEHR is a good fit for you!" source_url: "https://www.softwareadvice.com/product/1018-AdvancedEHR/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [AdvancedEHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) / AdvancedEHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/1018-AdvancedEHR/) Reviews [Alternatives](https://www.softwareadvice.com/product/1018-AdvancedEHR/alternatives/) # AdvancedEHR User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 466 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.4/5 - Value for money: 3.3/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 184 reviews (39%) - 4 stars: 102 reviews (22%) - 3 stars: 66 reviews (14%) - 2 stars: 60 reviews (13%) - 1 star: 54 reviews (12%) ### Most mentioned pros - The thing that I appreciate the most about AMD is that if / when I cannot find an answer to an issue that I am facing through the extensive library of training and support videos and articles, the support desk is just a phone call away and are always quick to resolve my issues. - I love the ability to send out my custom ratings to each patient prior to the appointment, refer to them in the appointment, and have them built into the final note. - I love the form templates and final note and the clinical UI. ### Most mentioned cons - Two findings from practices I've worked with: $188,000 in visits sitting unsigned, every one an invoice that could not be billed, and $40,000 in late cancellation and no-show fees the practice was owed and never charged. - Most reviews are written in the first ninety days, when implementation is fresh, everything is hard, and you don't really know yet what you're looking at. - The part of this system that matters most isn't a screen, so it never comes up. ## AdvancedEHR customer reviews Showing reviews 1-25 of 466 (page 1). ### AdvancedMD, consistently expensive and inconsistently functional. - Overall rating: 3/5 - Reviewer: Scott H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered AdvancedMD is expensive, with some excellent features, other misguidedly inefficient features, and other features that are maddingly inefficient. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The user-configured template system for patient and provider-facing forms is very full featured and powerful, including sum fields (A+B=C, A-B=D, etc) and advanced functions (e.g. min(3, A+B, and others). The final notes are created in MS Word, giving access to the advanced features of MS Word, like inserting tables with color-coded patient-response values into the notes (our patient-ratings are displayed in-appointment, and the color-coded values immediately draw the provider's eye to attention-deserving values). I have access to our clinic-wide data via an ODBC connection (an additional expense, however). The calendar includes the Zoom link for telehealth in the appointment entry. Patient-faccing, for the Zoom appointments there is the ability to require payment prior to the session. The billing side, PM, appears to be efficient and effective. The UI is well-designed visually and functionally. #### Cons The ePrescription function is very inefficient/clicky because AdvancedMD designs according to the National Council for Prescription Drug Programs (NCPDP) recommendations, a pharmacy-dominated organization. The ePrescribing function is designed for pharmacists, not medical providers, hence the extreme inefficiency in the service of "safety". AdvancedMD does not have a chief medical officer. In fact, there are no medical providers of any kind on their staff, and it shows. The AdvancedMD fax module claims to be able to send notes automatically to designated outside-the-office providers/referral sources. These connections must be made on the PM side; the provider in EHR cannot create or modify the connections, which renders configuration and maintenance of the connections staff-time intensive. The actual faxes must be visualized using an awkward and inefficient magnifying-glass like function, which is annoying and inefficent. AdvancedMD is adopting AI like Microsoft via tack-on-to-preserve-the-legacy-code AI-for show. Their transcription AI-agent creates reports to their specification/the user has no ability to configure or format the output report. Consequently, the user continues to have to beg, via the "Idea Share" system, for every little alteration or change in the UI or process, with delays of years, if done at all, to implementation. This is the age of AI and UIs are justifiably dying, but AdvancedMD continues to build around static UIs. AdvancedMD is expensive compared to it's competitors. --- ### Four years in, the software was never the constraint - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Four years on AdvancedMD, currently running about 70,000 appointments a month across a nationwide behavioral health group of roughly 200 people. My role there is Chief Digital Officer, so I own the technology and the operations and the P&L consequences of both. I've worked inside a number of other practices on this system over the years, some larger than ours, so this isn't a one-instance opinion. Most reviews are written in the first ninety days, when implementation is fresh, everything is hard, and you don't really know yet what you're looking at. Four years in, the picture is different. What determined our results was not the software choice; it was what got built on top of it. Same login, same screens, and our average cash conversion went from 76 days to under 10 across more than 200 payers, with clean claims above 95%. Every system hits a wall where the report you need doesn't exist and automation stops at whatever the vendor built. That wall isn't here. Two findings from practices I've worked with: $188,000 in visits sitting unsigned, every one an invoice that could not be billed, and $40,000 in late cancellation and no-show fees the practice was owed and never charged. That $40,000 is pure cash; no claim, no payer, no waiting, and with a card on file it collects immediately. Neither showed up in a standard report. Both were sitting in the system the whole time. If you're evaluating right now: demos are built around screens, because screens fit in an hour. The part of this system that matters most isn't a screen, so it never comes up. You can sit through four demos and leave with an accurate read on the interface and no idea what the system can actually do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Real-time access to your own data, which is the whole ballgame at scale. Automation goes well past what ships in the box, so adding providers doesn't mean adding headcount. Scheduling holds up across locations and providers at volume, and the notes and forms are customizable enough that we built them around our workflow instead of the other way around. Single sign-on and SCIM provisioning are available, so staff log in with the same Microsoft or Google account they use for everything else and accounts get created and shut off automatically as people join and leave. That is a real security and administrative win once you're past a handful of users, and it's rarely on anyone's evaluation list. Handles complex payer mixes without complaint. We worked our EDI agreements payer by payer and eliminated 98% of paper billing. Four years, heavy growth, and it kept up. #### Cons Steep at first, and it prices above the small-practice systems, which is the complaint you'll see most. Nobody making that argument has run the return. Software is a rounding error against payroll, and if the system absorbs manual work and shortens the time from visit to deposit, the difference disappears inside the first quarter. Support is the part with the most room to improve; complex issues can take a few passes to land with someone who knows the depths of the system. Nobody's perfect there and I've seen worse. The bigger issue isn't the vendor's: most practices configure this once at go-live and never again, then blame the software for what the default settings do. This system rewards investment in setup more than any other I've used. Knowing how to point it at practice cash flow and then scale it to enterprise throughput and volume is the part almost nobody is looking at, and it's the part that decides what you get out of it. If you plan to stay exactly the size you are and never change how you run, you'll never touch most of what you're paying for. --- ### AdvancedMD, expensive, powerful, and inefficient. - Overall rating: 3/5 - Reviewer: Scott H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I love the form templates and final note and the clinical UI. I hate the electronic prescription process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The clinical UI diaplays the last note, ratings, with rapid access to documents, messages, labs, prescriptions, all in one view. The templates are provider and patient facing and customizable. The available elements include an addition function, which is very handy for, say, a PHQ-9 total score. The final note is rendered in MS Word, which means you have all the table and field-code powers of Word. Amazing, and accessible now with AI, even for non-coders (you may see pre-AI complaints about the complexity - ignore). The billing module is capable, filters and recommendations modification of claims for first-time-acceptance claim submissions. #### Cons They configure the electronic prescription UI and processes according to National Council for Prescription Drug Programs, (NCPDP) recommendations. NCPCP is a pharmacy organization, so the emphasis is on safety and usabilty of the electronic prescriptions by pharmacies. The process is very clicky and inefficient, which is a constant frustration. The EPCS process requires you to select each med to send to the EPCS, then to select each one again within the EPCS, click click click, and then to enter a personal password, and then to add a 6-digit rolling access number...seriously, it it would be challenging to make it any more ineffecient. There is no medical director for the organization, and it shows. Staff sitting around imaginging what providers want does not work well. The EMR is expensive, 30 to 50% more expensive than the competing small to medium practice EMRs. It's owned by an equity company, so it's mission is to get as much money out of the users as possible. --- ### Efficient EHR for 2025 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an a great experience with AdvancedMD when I was with the company that used it. It was a great improvement from the last EHR we had used. AdvancedMD worked a lot smoother then our past EHR and there was less bugs which helped with productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciated that this EHR was a lot more efficient and customizable than the last EHR we were using. It made scheduling patient’s fairly easy and the patient portal was nice so that communication between patients and practitioners was integrated into the system. Customer support was very fast and efficient which was nice because when issued this system it was new for the whole company. The use of AI integrated into the system was helpful also. It was also very easy to learn and customize to our needs. Patient Management was also a lot smoother with this system then the last system we had used. It was nice to have zoom integrated into the system for virtual visits. #### Cons We did a lot of group scheduling which sometimes did not go smoothly which would then make it hard for us to bill those sessions. However there was always a work around to make it work for us we just sometimes had to be a little more creative. --- ### Advanced EHR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been pleased with the customer support team and appreciative of their efforts to make sure I have the best experience possible. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The responsiveness of the customer service team for troubleshooting problems. Scheduling was easy to manage. #### Cons The inability to unsubscribe from marketing emails once I made an account. Too much spam was sent to my inbox. --- ### Useful tips - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would love to append a dx to a certain cpt code- would love to create a no show fee when patient is no showed #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros ease of system in general for the most part and the f1 key is very helpful lots of usefull filters helpful lots of usefull filters #### Cons unable to create own rules and bridges for bariatric Would love to append a dx to a certain cpt code- would love to create a no show fee when patient is no showed #### Vendor response Thank you for taking the time to leave this review. Replied September 2025 --- ### Not happy. Looking for a replacement. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I’m not happy with Advanced and Dee. I’m looking for a replacement #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is a compliant software to keep patient records #### Cons The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good #### Vendor response Thank you for taking the time to leave the review Replied March 2025 --- ### AMD, the EMR you love to hate - Overall rating: 4/5 - Reviewer: Scott H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I love the ability to send out my custom ratings to each patient prior to the appointment, refer to them in the appointment, and have them built into the final note. The telehealth powered by Zoom is very functional. My experienced biller swears by the PM module. By contrast, the eRx is painfully inefficient, and the eRx team shows little interesting is making it efficient. Love/Hate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The EHR and PM (billing module) are well designed, efficient, and they work. The portal is very functional: patients can make appointments, make payments, see what medications were sent and the pharmacy to which they were sent, make out forms and submit them. Overall, the EHR and PM are powerful, if expensive, but you get what you pay for. #### Cons The eRx function is very inefficient. For example, to resend 4 medications, you have to select each one, hit "Resend" which then requires you to send each one individually, or save each one to the main console, select each one again, and then send. To resend 3 CII medications, you have to rebuild one Rx, which then can be duplicated, save to console, then reselect, and then send. AMD uses DrFirst EPCS which requires you to select each scheduled med individually, and then in the EPCS you have to select each one again, individually, enter a password, and then enter a rolled 6 digit code from Symantec VIP (rather than tapping ID.me's column that pops up on your phone. The most recent update actually removed a "Quick Resend" feature so that now, as described above, you have to click each Rx to resend at least twice instead of once and send. The AMD team has made it clear they are not going to restore this feature in response to the heated negative feedback in the "Suggestions"/feedback box. Be sure to have your salesperson walk you through the eRx function before committing to AMD to be sure you know the inefficiency and lack of user response you are getting into. #### Vendor response Thank you for taking the time to leave the review Replied March 2025 --- ### AdvancedMD Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It gets the job done but do not expect to be a priority when something occurs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is nice because it has a lot that can be done from the program alone. #### Cons Everything needs to be paid for and support isn't the best. #### Vendor response Thank you for taking the time to leave this review. Replied April 2025 --- ### IF you e-rx, then do not get this program. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered When I first purchased the program, they lied about its compatibility with Mac iOS. I had to buy an IBM clone laptop to get the software to work. After a year or so, it became compatible with Macs. Then, they loved to update their system during the week, which invariably caused an outage of service for 4 to 24 hours. They are currently better at this. Now, they have made e-prescribing a burden, increasing physician work and decreasing the time the physician has to interact with the patient. They have not been responsive to multiple physicians and NPs asking them to fix this. Indeed, they seem proud that they have made e-prescribing much more difficult and time consuming!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Can customize to a SOAP format for notes. #### Cons Prewscribing is a nightmare. If you prescribe controlled substances this is not the program for you. #### Vendor response Thank you for taking the time to leave the review Replied March 2025 --- ### Complexity - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Being working for 10 years with it, EMR, is not easy friendly, does required brain to use it #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The capability to document for Ambulatory surgical center, the versatility of customized components #### Cons Everything has to be type in, requires to fill a lot of boxes to complete one note #### Vendor response Thank you for taking the time to leave the review Replied March 2025 --- ### AMD Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered We are pleased overall and refer as many people as we can to it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very customizable. The ability to create your own templates and documents. #### Cons Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it. #### Vendor response Thank you for taking the time to leave this review. Replied December 2024 --- ### Billing Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I liked the system a lot. The support team is very friendly and well experience team. My distric manager Amy Thompson is the best support for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me. #### Cons The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients. #### Vendor response Thank you for taking the time to leave this review. Replied December 2024 --- ### Mixed feelings - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered The implementation process was pleasant, they always made it on time for their meetings and provided all the promised training. We launched on schedule. We love the advanced features it has like mobile capability, integrated fax, etc. We have had challenges with RCM, but it is still way better than our previous RCM manager. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We decided on AdvancedMD when we were changing software because of the competitive price. It also had lots of the features we wanted. -Mobile App -Patient Portal -Good analytic tools These tools all work and help our practice. Love the scheduler too. Our practice uses way less paper now that our patients can fill out forms on tablets. We were also sold on its usability for podiatrists, but I think this program is best suited for MDs- just look at the name! #### Cons None of the preset podiatry templates are usable for our DPMs, which is too bad. Some screens (scheduler) are super intuitive and clean, but other are clumsy and difficult to use (charge entry). I hope in further updates they can optimize the whole system. As others have noted, the template creator is difficult to use, and they charge a lot to get training or custom templates made by experts. We use them for RCM too, and that has been problematic at times. We were told during sales that it would only be a 1-2 hours of work per day for our office on billing and they would manage all denials and exclusions etc. This is only half true. They manage denials and exclusions by waiting forever to deal with them, or just sending them back to us if they don't know what to do. While they stay on top of the simple stuff like sending out claims and posting payments, we do most of the nitty gritty time consuming work. The Client Services team is responsive and you can always get someone on the phone quickly, but it can still take months to solve claims issues. They aren't the billing experts they claim to be, but it is still a useful service if you go into it with that expectation. --- ### Very disappointed in implementation, training and customer service - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I feel like I would have issues with any system, we cannot expect perfection, so overall it's not terrible. Honestly the most baffling part is the incompetency of the support and tech team. When things go awry, that is the point of a support team. We have been using AdvancedMD for about 8 months, I know more about the system than a majority of the people I have spoken to in the support department. If you choose this system, just know you will need someone very intuitive and willing to be a problem solver without the help of AMD. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind). #### Cons Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a --- ### Over-engineered, Underwhelming - Overall rating: 2/5 - Reviewer: Carrie W. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been pretty terrible. Though there are very friendly staff on occasion who try really hard to solve our issues, the training/implementation was criminally subpar and the bait and switch really set our practice back by about a year in terms of growth. We will never be able to get that time back, unfortunately, and are relieved to have moved forward with a company that has visited us onsite and is doing the legwork of tailoring their EHR to our needs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day. #### Cons Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD. --- ### Like the PM/EHR (even with pop-up ads), avoid Billing Service. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Product usage: 1-3 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work. #### Cons There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package. --- ### Highly customizable system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Highly customizable to your practice and specialty. Our account representative, [sensitive content hidden], has been great over the years and is very responsive to our needs and always finds a solution for us! #### Cons There are several different ways/processes to do the same thing in the system. This can be great, because each person thinks differently and can achieve the same goal. However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing. #### Vendor response Thank you for taking the time to leave the review. Replied January 2024 --- ### Best overall medical software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Overall this is heads and shoulders above other EHRs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Charting is easy and templates are comprehensive #### Cons It would be great if it had a specific allergy component. #### Vendor response Thank you so much for taking the time to leave this review. Adam Replied February 2024 --- ### I would not recommend this system - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller and paying for a seondary system. The sales pitch does not match with the product functionality, I felt misled. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I did like that we could customize the progress notes and patient forms I like their integrated fax system #### Cons WE encountered problems with the RCM portion as they made numerous errors with our billing. It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals. The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work. The corporate office never responds to request to discuss your office account. --- ### Mostly Good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training. The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too. #### Cons I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win! --- ### Poor Customer Service Response Time After Purchase - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The price was good, the functionality was acceptable. #### Cons The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration. --- ### Pros and Cons for smaller clinics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was great! The system is certainly capable of handling larger institutions with many different offerings. The server issue was significant as it hurts business when you are in an appointment and cannot load the previous appointment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service is top notch! They answer, the respond, they are kind and easy to understand. Prescribing Rx was simple. Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic. #### Cons Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard. On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying. Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR --- ### Advanced MD Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users. #### Cons The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult. I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company. --- ### Best Medical Billing Platform - Overall rating: 5/5 - Reviewer: Shaun L. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform features, functionality, and ease of use. Training and Customer Service is excellent! #### Cons There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD! #### Vendor response Thank you very much for taking the time to leave this review. Replied November 2023 ---