--- title: "Member365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Member365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Member365 is a good fit for you!" source_url: "https://www.softwareadvice.com/product/10254-Member365/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Alumni Management Software](https://www.softwareadvice.com/nonprofit/alumni-management-comparison/) / [Member365](https://www.softwareadvice.com/product/10254-Member365/) / Member365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/10254-Member365/) Reviews [Alternatives](https://www.softwareadvice.com/product/10254-Member365/alternatives/) # Member365 User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 47 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 23 reviews (49%) - 4 stars: 20 reviews (43%) - 3 stars: 2 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - As a small team supporting a pan-Canadian portfolio, we require a tool that enables member access to our files and information in a secure environment with Canada-based data storage. - Member365 one of the best customer service oriented companies I have worked with - can not say enough about my onboarding coach, [sensitive content hidden], who is not only super knowledgeable about the platform but was instrumental in moving my organization's 1500+ member profiles from another platform to M365 and training us to use the platform efficiently. - Personally, I liked the somewhat old-fashioned looking interfaces, as I find it quicker to find information via lists, etc. rather than graphical treatments. ### Most mentioned cons - I feel that there are limitations in customization options within the software, which restricts tailoring it to our specific organizational needs. - We were looking to replace our membership platform that was not user friendly or responsive. - There is zero integration with other products. ## Member365 customer reviews Showing reviews 1-25 of 47 (page 1). ### Member365 Helps Us Succeed - Overall rating: 5/5 - Reviewer: Dalyce K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been extremely satisfied with Member365. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Member365 was easy to use and the onboarding team was excellent with helping us set up our integrate and execute! #### Cons I wish there were some additional features in the eBlast, especially to be able to set a time for distribution and more features that other third party providers have. It would be nice to see an upcoming more modern-looking platform and membership portal eventually. Also, it would be nice if M365 partnered with MySpreadshop or other merchandise third party vendors, so we can cut bac on using other third party companies.[SENSITIVE CONTENT] #### Reasons for choosing Member365 more robust and provided more of what we need to effectively run our membership platform. #### Reasons for switching to Member365 Not robust enough to suite our needs --- ### Member365 took our organisation to the next level of professionalism. - Overall rating: 5/5 - Reviewer: Kathryn W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Not only has the product made a huge difference to our organisation, but it has been fantastic working with [sensitive content hidden] They are so willing to help and genuinely seem interested in helping our organisation be successful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has all the features we need and it is very user friendly. It helps us to work better as a team and the customer support for onboarding and continued support is fantastic. Member365 is always willing to take on feedback for product improvement too. #### Cons There are lots of settings and it's not always easy to work out what they mean. I suspect this is a language issue. What makes sense in Canada, doesn't always make sense to other English speaking countries. A few more definitions might help. #### Reasons for choosing Member365 The drop down menu for this is not offering our previous software. I have had to chose the only one available to make this feedback work. Member365 had more functionality for integration than Paid Membership Pro. #### Reasons for switching to Member365 The drop down menu for this is not offering our previous software. I have had to chose the only one available to make this feedback work. Changed from Paid Membership Pro due to insufficient functionality. We needed to integrate membership with events, accreditation, LMS etc #### Vendor response Thank you so much for your thoughtful review and for taking the time to share your experience with Member365! We’re thrilled to hear that our platform has helped elevate your organization’s professionalism and that you’ve found our support team helpful and engaged. We truly care about helping our clients succeed, and feedback like yours means a lot to us. We also appreciate your constructive comment about the platform language and terminology. That’s an excellent point, and we’ve shared your suggestion with our product team. It’s been a pleasure supporting your onboarding journey, and we’re excited to continue working with you as your organization grows Replied July 2025 --- ### Not recommended for ANY association to use. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The overall experience was the most unprofessional experience for any association to have. Between their [SENSITIVE CONTENT] and other team members, the company is around 10 or so people, no one was supportive, helpful, and refused to fix many programming issues. This caused massive issues with our membership management. There is zero integration with other products. Functionality that they said was on their roadmap has never been implemented in years. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The user interface is nice looking and appears easy to learn. Their price point is at a mid-tier level for association budgets. #### Cons All of the functionality is broken. This system has many software/ programming issues that their team is unable to fix. Their sales representatives claimed it could handle different membership tiers, our membership, etc. Their team was unable to provide solutions to support tickets. Since implementation, we submitted around 50 to 60 tickets due to system glitches, issues, and software problems. Their team would answer support tickets but only to delay any real solution. #### Reasons for choosing Member365 We thought it would be better overall, but it was a terrible experience. #### Reasons for switching to Member365 We thought the system was more user-friendly and had a few more features, but the number of issues with programming and functionality caused it to be a bad switch. #### Vendor response While we appreciate that reviews can be left as anonymous, this particular review is not reflective of Member365 and doesn't allow us to open dialogue focused on solutions with the organization who has submitted it. We take great pride in our product and the quality of service & support that comes with it. This is reflected in many of our reviews where clients have indicated they are happy with the product capabilities and the responsiveness and help received from our support team. We encourage the individual who left this review to get in touch with us so that we can have a meaningful discussion. Our door is always open to feedback - the good, the bad and the ugly! Replied October 2022 --- ### Wonderful Customer Service - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been a good experience. Excellent customer support. A very thorough system, and it's easy to manage our members with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They've been very helpful with any questions or concerns we've come to them with. Recently do to budget issues, they were very accommodating to helping us keep the program at a lower cost. They've always been helpful with our questions and with training when we've brought new people in. #### Cons My own inexperience with it, sometimes makes it less intuitive to use, and I often wonder if it has more tools than I really need, but overall, there are no cons. #### Reasons for choosing Member365 The customer service when I came to them and asked for a more budget friendly price was amazing and I would like to stay with them since they're always so helpful and they have a great system. --- ### User-friendly, secure and accessible - Overall rating: 5/5 - Reviewer: Alyssa B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a small team managing and navigating the features of the site, we find the Member365 team to be very responsive and helpful. They are readily available to provide us with training on the use of their platform, and they’ve done so on several occasions, particularly when we were exploring the range of the platform features and options tailored to our needs. Member365 is user-friendly and intuitive, so we haven’t required much training and onboarding new team members has proven simple. If you need a secure platform for sharing information and files, enabling collaboration across organisations, and Canada-based data storage, then Member365 is the tool for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team has been using Member365 for nearly a decade now and we are consistently satisfied with the services and the platform. As a small team supporting a pan-Canadian portfolio, we require a tool that enables member access to our files and information in a secure environment with Canada-based data storage. There are very few options available to meet these requirements, but Member365 does all of that and more. It is just a quick sign-up for our members to access information and the files they need, and it is very simple on our end to manage membership and permissions. The variety of options for storing our files and materials makes project management streamlined and organized, as we can easily create document categories and sub-folders and include information in both official languages. #### Cons There are some features of Member365 we don't require, but it doesn't impact anything. #### Reasons for choosing Member365 Member365 has the easiest sign-up for our members. --- ### Intuitive and Excellect Support - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI is really easy to understand and intuitive to all of my members. My members were able to easily transition from our old platform without too much training. In terms of an admin experience they made our transition extremely easy. My favorite part has been how responsive they are to questions whether simple or complex. #### Cons My biggest pain point is (and there is a workaround solution) that some email campaigns don't show buttons depending on what browser/app my members are using. #### Reasons for switching to Member365 The UI was something my members were constantly complaining about. On the admin side the support was a horrible experience. --- ### Great Platform - Great People - Overall rating: 5/5 - Reviewer: Jackie L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We were looking to replace our membership platform that was not user friendly or responsive. Member365 one of the best customer service oriented companies I have worked with - can not say enough about my onboarding coach, [sensitive content hidden], who is not only super knowledgeable about the platform but was instrumental in moving my organization's 1500+ member profiles from another platform to M365 and training us to use the platform efficiently. She was critical in assisting with the creation of our first large event registration (many members commented on the vast improvement over our former platform). She - and a shout out to [sensitive content hidden] - have been great resources for any and all questions I have had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the ease of the platform - very user friendly. Customer service is quick with responses (often with short video solutions). They provide newsletter and webinar trainings to support customers. They are open to suggestions for future upgrades. Affordable for non-profits. Have people like [sensitive content hidden] working there! #### Cons Nothing - We knew what we were purchasing and got that and more! #### Reasons for choosing Member365 Other competitors didn't have the important features we were looking for #### Reasons for switching to Member365 Not user friendly or nice looking from any side of the platform. Customer service was not very responsive - did not feel valued. --- ### Pacific Horticulture and Member365 - Overall rating: 5/5 - Reviewer: Noah F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with Member365 was wonderful, from the onboarding to the level of support for anything I needed. The system is well designed, well thought out, and very user friendly. I very much enjoyed Member365, coming from an antiquated CRM, that was definitely not user friendly and intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and setup was fantastic, but, the one think that I like the absolute most about Member365 is their dedicated support staff. I knew that I was always just an email or a live chat away from getting the help that I needed. #### Cons The inability to have a single sign-on compatible with our website to integrate CRM and website functions under one sign-on for members. #### Reasons for choosing Member365 Cost and overall ease of use and expandability. #### Reasons for switching to Member365 DonorPerfect no longer worked for our Membership Driven CRM needs --- ### Good Value Management System - Overall rating: 4/5 - Reviewer: Leia P. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered A great system for membership management and event management. Keeps what we do organized and connected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility in the system to meet the organization's specific needs - tags, email templates etc. #### Cons It has a steep learning curve, but all the customer support to help with onboarding is easy to find. --- ### 365 degrees of caring - Overall rating: 4/5 - Reviewer: Natalie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Really good. Everything was within Member365's built environment rather than being separate apps that simply interfaced with it. I am not convinced the new CRM we are moving to (Salesforce) will be better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked how responsive the help team was. Not only in addressing our immediate concerns, but in adding our "wish list" items to their "to do" list. Most of the features we asked for were rolled out at some point and usually quickly. Personally, I liked the somewhat old-fashioned looking interfaces, as I find it quicker to find information via lists, etc. rather than graphical treatments. #### Cons Not me; however, some of our members didn't find it particularly intuitive to use. The member interface was a bit old-fashioned looking and sometimes it was hard to create exactly what we wanted (though with time we got closer). #### Vendor response Thank you so much for your thoughtful review! We’re happy to hear our support team made a positive impact and that many of your requested features were implemented during your time with Member365. Since your use of the platform, we’ve introduced a refreshed look to the admin interface, and our updated member portal styling options are currently in beta. These options aim to offer a more modern and intuitive experience for members. We truly appreciate your feedback and wish you all the best with your next platform. Replied May 2025 --- ### Member365 is meeting our complex requirements. - Overall rating: 4/5 - Reviewer: Imbaw S. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered The Member365 product has advanced greatly since we started working with it. At first I didn't think it would be able to meet our complex multi-sport offerings but I have since been proven wrong. We use Member365 to register numerous adult membership categories as well as youth sport camps. We checked out other solutions and did not find anything that could match Member365 in quality for price. Looking forward to continuing to work with Member365 and I would recommend that other recreational sport groups give it a try. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's not a custom solution that I have to keep paying to upgrade each year. #### Cons Still in development --- ### The Solution we Needed - Overall rating: 4/5 - Reviewer: Karen L. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered After having walked away from an expensive system that was not very functional or user-friendly, we were thrilled to find Member365. The product delivers everything that our association requires, and more. The developers have not only delivered an excellent product, they also understand the association world, both from the member and the administrator's perspective. Member365 has saved us countless hours of work within all of our management functions. We feel extremely fortunate to have found this product, and the people that stand behind it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Ease of use, minimal training required - Affordability - Self-serve experience for members - Meets all of our needs #### Cons - There has been some struggle with making the portal truly bilingual --- ### Member365 and the San Francisco Professional Food Society - Overall rating: 4/5 - Reviewer: Julia A. - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been extremely happy with the software's robust features and with the customer support. I would like to seen improved Help features and more in-depth instructions and explanations of features and options. I feel that I am only taking advantage of a small percentage of the available modules. I would like additional support to fully understand and implement the system to provide maximum benefit to my membership. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fully featured #### Cons Lack of really in-depth training on features and modules. --- ### Excellent and User Friendly - Overall rating: 5/5 - Reviewer: Maurice H. - Industry: Civic & Social Organization - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a small/medium sized organization (less than 700-800 members) that utilizes this software for all of our membership and learning management needs. It is extremely easy to use and simple to navigate. However, it does take some time to get everything up and running - considering the amount of data you will need to input into the system. The customer service is great and they are helpful during each step of the process. The cost seems reasonable and they are willing to negotiate regarding certain features. To date, my only critique would be the lack of customization options for your individual organization (ie. page layout, header graphics, page colors, etc). Hopefully, they will explore that feature in the future. We would recommend this product to other organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great Innovation - Overall rating: 4/5 - Reviewer: Hanna N. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company began using Member365 because we were using too many systems to organize our member's needs. M365 allows us to have efficient and coordinated communications with our members and helps us manage the data that we collect from them. As they are a new company, it will still take some time for some glitches to work out, but we are excited to continue to use their product and see how their company grows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 --- ### Member365 - Overall rating: 4/5 - Reviewer: Lajja P. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Member365 has a great platform to build member profiles for your organization however, it's a little complicated to use at first. It would be great for a large organization in need of many functions at once: event planning, member profiles, tracking activity, etc. It could be more useful if they had videos online on how to create different types of member directories etc. Their member directory is also a little simple. It's hard to customize it to your needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lots of different features: event planning & tracking, member profiles, tracking organization transactions and activities, graphs to visualize tracking data #### Cons Too complex of a platform for smaller organizations, member directory too simple and not easily customizable. --- ### Postive Experience - Overall rating: 5/5 - Reviewer: Melissa M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been postive, and i'd recommend for any small size association. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent customer service and communication on the status of issues. Responsive to questions. Easy to use and understand. A lot of products to choose from. They work well together. #### Cons Could have more robust membership data statistics. #### Vendor response Thank you for the kind review! We're so glad you've had a positive experience with our support and platform. While we continue to expand our reporting capabilities, we also offer professional services to cover custom report requests to help you access the insights you need. We appreciate your recommendation! Replied May 2025 --- ### Recommended all-in-one for membership, event, and communications management/reporting. - Overall rating: 5/5 - Reviewer: Abigail I. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very positive - I often demonstrate the software for other arts service organization and provincial museums associations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All-in-one systems like M365 save valuable time and increase overall efficiency of client/member management. My favourite feature is the Lists function, which can pull information from all modules and allow hyper-targeted contact list creation. For example, in just a few clicks, you can create a list of primary contacts from a specified region that attended your recent conference. Communications, outreach, and user retention made easy! #### Cons M365 currently has no mass edit/delete option for contacts which - in a sector with rampant turnover - can be challenging. The quantity of contact records dictates the price of the software and one-by-one maintenance can be too time-consuming to complete while so many other aspects are easy/automated. #### Vendor response It’s great to learn you’re getting so much value from the List builder feature! We wanted to let you know that we’ve recently launched a mass soft delete feature for contacts, which should help address the challenge of managing turnover. You can check it out here (https://helpdesk.member365.com/hc/en-us/articles/36668018809236-How-to-Mass-Soft-Delete-Contacts). We truly appreciate your continued support and advocacy! Replied May 2025 --- ### Member365 for The Order of St. George - Overall rating: 4/5 - Reviewer: Nishika J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our membership had grown beyond the capacity of our volunteer leadership to manage. Invoicing was inconsistent, payment tracking was cumbersome and staying connected with members was proving beyond what we could do with email lists on volunteer's computers. Member365 solved what was becoming a huge problem and has allowed us to administer our membership in a professional manner. It was a fantastic decision by our Board! The onboarding process was fairly smooth and now that we are in our second year of using Member365 we could not manage without it. Member365 meets all of our needs from database to event management - it's been an excellent experience for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This membership management software offers almost everything we need to hold member information securely and in accordance with privacy legislation and to manage our membership in a professional and polished manner. There is immense flexibility built in to the system that allows us to tailor the features to the way that we run our organization. Two critical features for us are the online point of sale/financial reporting and the member-wide email tool. Member365 has automated all of the financial transactions involved in managing our membership and provides the financial reports that are necessary to our accountant/bookkeeper. The email tool provides all of the flexibility we need to be able to draft polished emails with the required information and privacy options required by legislation. In short, Member365 has taken our organization to a professional level! #### Cons There is a lot to learn in order to be able to use all of the extensive customization available in this software, and it's not always intuitive to the average user. However, there is a fairly comprehensive online knowledge base for reference and the help desk is very responsive. --- ### Great customer service, all the features we needed for a price that worked - Overall rating: 5/5 - Reviewer: Heeena P. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic. Member365 has reduced the amount of time we as a non-profit run entirely by a volunteer board need to spend on repeating tasks connected to membership management, so that we can do work that ADVANCES the organizations. With out previous software and others we considered, we had to create and use a lot of workarounds to make things happen, with Member365 we don't. Their dashboard and reporting makes it really easy to get a snapshot of the health of the organization and make projects and adjustments accordingly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was fantastic. We had to move quickly to deploy a software for our needs and their team was readily available to make that happen. Whenever issues have arisen, they have been really quick to address them. When we had thought that functionality would be one way and it wasn't exactly that (because there was a misunderstanding on their team member's part), they were very quick to resolve it. I greatly appreciate how they acknowledge their mistakes if they happen and work to fix them asap. This is one of the only softwares that had the functionality we needed in terms of how we set up our memberships (with affiliate membership with unique logins available at a cost for employees beyond the primary person). I LOVE the fact that this software does not have to be integrated with website services. We have explicitly chosen to keep our membership management software separate from our website to have more creative control over our website AND so that a shift in website or software does not impact the other. #### Cons We wish the directory could be displayed differently. That being said, we have shared our requests with company and they are under consideration. #### Reasons for choosing Member365 Wild Apricot did not have the ability to do affiliate memberships (called seats in Member365) without deploying a more labour intensive workaround. We didn't want to have to use workarounds for common tasks. #### Reasons for switching to Member365 Starchapter simply did not have the functionality that we needed. It was not easy to extend memberships, newsletters were hard to design, and more. We had to do SOO many workarounds to make it work for us. There was no easy way to do affiliate memberships (called seats in Member365). --- ### A mixed bag - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major step forward in analytics, event management and most reporting. We were aware of some limitations when we selected it, but were surprised by others once we got deeper into the implementation. It works well as long as it fits your processes. We have found work arounds for most challenges, but be aware that compromises may be necessary unless your operations match its functions closely. The limited customization in some functions needs expansion. It is important that a potential client request detailed custom demonstrations of how THEIR business can be accommodated within M365. If you expect a highly user-customizable experience, this product may not be for you. Support is generally responsive within a reasonable time frame, and usually helpful. However, at times (including with the Directory issue referenced above) it seems as though not everyone knows what is going on, and they are hesitant to offer timelines for "repairs" or new features. They DO make regular software updates, and have rolled out a couple of helpful new features in the year we have been using it. Overall, Member365 appears to be a system written and supported more by programmers/technical staff than by people with real-world experience running associations. It is a decent product at a realistic price for many non-profits, and hopefully it will mature further as new features are added. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The events module in particular works well for almost all of our event registration and activities. It lacks complex calculation abilities, but generally work arounds can be found. In general it is a good system for a reasonable price. The user interface is attractive and offers good customizable options for communicating with members. The membership options are generally sufficient, although designed in a somewhat odd way. Buyers need to dig deep during the evaluation stage to be certain its limitations are acceptable. #### Cons The level of user customization could be improved in order to better reflect the nature of each organization's operations. Also, some data is stored with the individual's specific membership, RATHER than with the member themself. So for example, the "member since" date will change if the membership type is changed; that's not helpful when tracking an individual's history with the organization. Their search engine is rather odd, looking at members' names as well as street addresses - so a search for a last name of "Wood" also returns a long list of members who live on "Woodlawn Street" or in "Woodfin, NC". The reporting is usually adequate, and customized lists can be generated. But if a company considering this product needs any very complex or detailed lists, ask for a demo of the SPECIFIC detail needed. For example, we have to combine two exported spreadsheet lists to get websites included; some reports do not include them. Most disturbingly, without notice to their clients Member365 turned off the display of opted-in personal information in the online Membership Directory, across their entire platform. This was apparently in response to the spring 2018 change of European privacy regulations. However, most of our members do not HAVE "organizational" info to display, and this step made our Directory useless. Apparently many clients objected, and in short order M365 promised a restoration "soon". It has been 3 months, and still no estimated date of restoration. --- ### Excellent Product - Overall rating: 4/5 - Reviewer: Tara P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, Member365 has proven to be a reliable and effective solution for our organizational needs, enhancing our productivity and enabling us to focus more on engaging with our members. The platform's design and layout contribute to a smooth user experience. Moving from our old, outdated CRM to Member365 was a significant upgrade, and the difference in efficiency and ease of use is remarkable. One of the standout aspects of Member365 is the onboarding process and A+ customer support. The support team is fantastic; this level of support has continued whenever we've needed assistance, ensuring that we can maximize the platform's potential. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Member365 includes a wide range of functionalities such as member management, email campaign management, financial software, and CRM, providing an all-in-one solution for our organization. The platform enhances productivity and offers efficient service, inspiring innovation within organizations. #### Cons I feel that there are limitations in customization options within the software, which restricts tailoring it to our specific organizational needs. Also, while the software offers many features, some of them can be complex and require a steeper learning curve to understand. #### Reasons for switching to Member365 The company was shutting down, and all clients had to find other platforms. --- ### Wonderful membership management platform! - Overall rating: 5/5 - Reviewer: Faye S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We manage multiple groups and have used different membership platforms and Member365 is hands down my favorite. While it has a lot of features and can be daunting when you first start, it is very user friendly and intuitive. We've only run into a few issues where we couldn't do what we needed to, but there was always a workaround. The entire team, from support to implementation to customer service, is knowledgeable, friendly, and responsive. Highly recommend Member365!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am in M365 daily and absolutely love how user friendly it is. I can pull reports quickly, walk a member through their account easily, and navigate through the platform with ease. If I can't figure out how to do something, the Knowledge Base and customer support are top notch. #### Cons I wish we were able to import or backdate courses our members have taken prior to using Member365. This would be helpful for better historical records. #### Reasons for choosing Member365 Price was a big factor, especially as a non-profit organization. Another big consideration was the learning management feature-- we are a group focused on education and offering courses, so this was one of the major features we needed. #### Reasons for switching to Member365 Our former database was not user friendly and we could not run custom reports easily. --- ### Member365 isn't worth your time or money! - Overall rating: 1/5 - Reviewer: Anette W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't have anything good to say about this software. #### Cons This software consistently stalls out. I wait for 10 minutes just to create an invoice for membership renewal in this system. They are garbage. The [SENSITIVE CONTENT HIDDEN] told us that they can't fix our problem and have given up leaving us with garbage data. We are leaving. We asked them to download all of our data and they currently have no way to do that, that's awful! [SENSITIVE CONTENT HIDDEN] told us that we have to use the reporting within the system to pull out our data. The problem is that the reporting feature in Member365 isn't accurate at all. The system auto-archives contacts and it is difficult to pull them back into a lapsed or active status. DO NOT USE THIS COMPANY! #### Reasons for switching to Member365 MemberClicks was garbage as well! #### Vendor response Member365 welcomes feedback and constructive criticism as we find it a valuable tool to continually grow and improve our software for all our clients. In this case we feel that this review is inaccurate and unfairly represents the quality of our software and our organization. Many associations have different needs and requirements and sometimes we discover that Member365 is not the right fit. When Member365 is not the right fit, all data can be extracted using the tools available in Member365. We would also like to note that the Wisconsin EMS Association recently experienced a change in their team. Before this, Member365 was working well for WEMS and the organization agreed to have a written case study celebrating our success, which was finalized and approved. We are disappointed to see WEMS leave Member365, but do understand that we are not the right fit for everyone. Replied January 2021 --- ### How Member365 Streamlined Membership Management for Collective Music Nation - Overall rating: 5/5 - Reviewer: Tim F. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Member365 and the team have been nothing but exemplary and we are looking forward for years and years of working with Member365. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Some of Member365 most impactful features include its ability to automate renewal membership, and enable secure PCI compliant payment processing . The easiness for members to register without needing to remember their password.Integration with current business processes was helpful with Member365's helpdesk. #### Cons There isn't anything that we have used that wasn't awesome for our purpose. The items we haven't used yet are because we are not ready for them yet but they look great. #### Reasons for choosing Member365 After talking to the owner, his values matched with ours. ## More reviews [Next reviews](https://www.softwareadvice.com/product/10254-Member365/reviews/?page=2) --- Member365 Reviews, Pros and Cons - 2026 Software Advice