--- title: "Pinpoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pinpoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pinpoint is a good fit for you!" source_url: "https://www.softwareadvice.com/product/103130-Pinpoint/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [Pinpoint](https://www.softwareadvice.com/product/103130-Pinpoint/) / Pinpoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/103130-Pinpoint/) Reviews [Alternatives](https://www.softwareadvice.com/product/103130-Pinpoint/alternatives/) # Pinpoint User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 69 reviews (76%) - 4 stars: 17 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! - The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. - The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. ### Most mentioned cons - I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. - The way some of the UX is structured, you can get lost in what you need to change and where and can't edit a lot of things on the fly. - Lack of automations available at the moment, not many triggers available to connect with Zapier either. ## Pinpoint customer reviews Showing reviews 1-25 of 91 (page 1). ### Incredible Software - Overall rating: 5/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've never seen anything like it in all my years participating in every aspect of the hiring process. It makes sense, it's extremely well executed, and it adds so much value to the process for everyone involved. Right now this software would be globally successful and after meeting one of the rep and hearing what's on the roadmap this is truly a game changer. If you aren't using Pinpoint you're wasting your time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How the team are approaching this is truly mind blowing. Without a doubt it accomplishes the task of sourcing and managing the recruitment process better than anything else out there. The app has a ton of small details that make it easy and pleasant to use for everyone from the applicant to the recruiter, hiring manager, and CEO. It's saved us so much time and money in our hiring and has helped us find talent we wouldn't have with traditional methods. If you don't believe me, ask for a demo. You'll see in the first five minutes why you should use this product and in the next five you'll see why this is going to be a globally successful tool that will disrupt the entire space. I'm the CTO at my company and we're constantly looking for tools to save us time, make us more efficient, and increase our value. I've never had a demo for something, then practically begged to sign up right then and there. They have such a talented team, good long-term strategy, and quality product it's going to be fun to watch them change how everyone currently thinks about this. #### Cons That I didn't find out about it sooner! After the demo I didn't have many questions about things I'd maybe want to see in the future and he had already thought of them #### Vendor response Hey Will, This may well be the best review we've had so far - thank you so much for taking the time to give us this feedback, the fact Pinpoint has resonated so well with you and the team at Container Lab is awesome and is something for us to be super proud of. Thanks as always, The Pinpoint Team Replied November 2018 --- ### Pinpoint Review - Overall rating: 4/5 - Reviewer: Mitch Z. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pinpoint has been quite positive thus far. It is a great product, and they have a strong Customer Success team to ensure we have real-time solutions to our questions. They regularly come out with product updates which enhance the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint has an amazing UI, the Customer Support team is top notch, and the price point makes it one of the best value for money ATS platforms out there. #### Cons Because we are a large global company, there have been times where our requirements across the globe have been a constraint while using the system. Internal users not being able to use the system in their local language is one example of this (we have HR representatives on almost every continent and as such, there is a lot of language diversity). #### Reasons for choosing Pinpoint I know we considered others, but I was not part of the team who evaluated other vendors. #### Reasons for switching to Pinpoint We switched from ADP Recruiting Management, but that was not an option above. Our old system's UI was significantly outdated and difficult to use. --- ### Pretty good but lacked some customer service - Overall rating: 3/5 - Reviewer: Emily C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally pretty good but think the customer success support could be much better, like I said I wasn't sure if we even had an account manager, which is quite different to others experience I see online - perhaps we were too small to get this level of service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Seamless integration with the job boards made it very easy to advertise jobs and review CVs from applications. #### Cons It changed quite a lot making it difficult to keep a consistent process. At time of use, it lacked AI features in the same way that other providers did. We also didn't get really any attention from the account manager - I'm not sure we had one, but they did respond to any issues quickly. --- ### If you are not already using Pinpoint, you should be! - Overall rating: 5/5 - Reviewer: Sop B. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars! Account Managers, Implementation Managers, Support function are all fantastic, and so quick! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the moment I reached out for a demo of Pinpoint to the implementation and continuous account support, the service really has been second to none. The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. The system is excellent value for money as I honestly do not believe there is a better system out there for us. #### Cons Nothing, the system is exactly what we wanted and got. If I had to be picky, It would be nice to have a chat function on our careers site where candidates can ask live questions. #### Reasons for choosing Pinpoint Your system had a preboarding portal which Team Tailor did not. Workable does have this option but they wanted to charge a lot of additional money for this add on whereas you included it. #### Reasons for switching to Pinpoint The system was clunky, old and not customisable, we had to ask just to update an interview template. It was not user friendly at all. #### Vendor response Thanks so much for your review! It's really great to hear your experience has been so positive from demo all the way through to ongoing support. We're glad the onboarding portal, reporting, and template flexibility have all been hitting the mark, and that the team has been quick and helpful throughout. Thanks for also sharing that you're interested in a careers site chatbot. Our AI Candidate Companion could be the answer here; it turns your careers site into a two-way experience, answering every question candidates have and guiding them toward the roles that suit them best. We'll have your Customer Success Manager reach out with more information! Thanks again for taking the time to share your experience! Replied May 2026 --- ### Pinpoint can be a game-changer for any TA team, large or small - Overall rating: 5/5 - Reviewer: Jed S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Pinpoint has been amazing. It has fundamentally changed the way we approach recruitment - moving us from a more reactive, admin-heavy process to a structured, data-led and candidate-focused function. The implementation was smooth, and the support from the Pinpoint team has been excellent throughout. They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! We have gained much better visibility over our recruitment activity. It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way. Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint has genuinely transformed how we run recruitment. The platform is incredibly intuitive, which made adoption across hiring managers seamless, and it’s allowed us to streamline our entire recruitment process, and beyond! The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. We’ve seen a noticeable reduction in time-to-hire and a much more organised pipeline as a result. From an internal perspective, the visibility and reporting are excellent. Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic. The automation features also save us a huge amount of manual effort, which in itself has reduced our time-to-hire. #### Cons There are very few real drawbacks. As with any system, it's important that you set the ATS up properly to get the best from it - it can seem quite a learning curve when you start exploring the more advanced features (particularly around reporting and automation), but Pinpoint Customer Service Chat is literally on hand to help whenever you need - but once set up, it becomes incredibly powerful. #### Reasons for choosing Pinpoint Pinpoint did everything we needed at a very good pricepoint and since then has grown and grown in their offering #### Reasons for switching to Pinpoint Workable at the time was very manual process and very limited in features - it was more like a CRM than an ATS. #### Vendor response Thanks so much for your review Jed! That 100% sign-to-start rate over 3 years is incredible to hear. We're really glad Pinpoint has helped shift your team's recruitment from a reactive, admin-heavy process to something more structured, data-led, and candidate-focused. It's great to hear hiring managers have found it so easy to pick up, and that the candidate experience, reporting, and automation have all been making a real difference. We appreciate the honest feedback on the learning curve with advanced features too. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share such a detailed and thoughtful review! Replied May 2026 --- ### Efficient Campaign Management - Overall rating: 5/5 - Reviewer: Charlotte T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pinpoint has been very positive. The platform is user-friendly and intuitive, making it easy to create, manage, and monitor campaigns. I particularly appreciated the ability to segment audiences effectively and access real-time performance insights, which helped improve targeting and decision-making. While there is always room for enhancing certain advanced features, Pinpoint has been reliable and efficient in supporting day-to-day marketing activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked Pinpoint’s ease of use and intuitive interface the most. It allowed me to quickly create and manage campaigns without needing extensive training. The platform’s targeting capabilities and data insights were also very helpful in reaching the right audience and optimising performance. #### Cons A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost. #### Reasons for choosing Pinpoint Met our requirements more than the others. #### Reasons for switching to Pinpoint The ATS functionality was being decomissisoned. #### Vendor response Thanks so much for your review Charlotte! We're so glad to hear you've found the platform intuitive and easy to pick up. It's great that you were able to get up and running quickly without needing extensive training. It's also great to hear that the targeting capabilities and real-time insights have been helping with audience segmentation and decision-making. That's exactly what we want teams to get value from. We appreciate the feedback about the DocuSign integration, and we'll make sure that gets fed back to the product team. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! Replied May 2026 --- ### Pinpoint: An Evolving ATS for Modern Hiring Practices. - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Pinpoint has been really positive. The transition was smooth, well-organised and completed at pace. Implementation was handled clearly and efficiently, and the ongoing support, both from our account manager, [sensitive content hidden], and the wider support team, has been consistently helpful. It’s a great product, supported by a knowledgeable and approachable team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and intuitive to use for recruitment teams, hiring managers and candidates alike. The interface is clear and flexible, allowing you to tailor it to your needs. It’s backed by a strong product roadmap with exciting updates ahead, and supported by excellent sales and aftercare teams. Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently. It sits at a mid-market price point but offers the functionality of a high-end ATS, making it great value for money. #### Cons Very little I dislike about the product. If I had to pick something, I’d like the ability to preview more of the email content before sending, and to include a default company signature. These are very minor points and largely down to personal preference; overall, it’s an excellent ATS. #### Reasons for choosing Pinpoint Preferred the pinpoint user interface - Ami in sales was much more helpful and proactive in showing us exactly what we could do with Pinpoint, which made us feel more comfortable. #### Reasons for switching to Pinpoint Networks recruitment bolt on was underpar product for our organisation. #### Vendor response Thanks so much for your review! We're so glad to hear the transition was smooth and that the platform has been such a great fit for your team, hiring managers, and candidates. We're also very excited about the product updates on the roadmap. We'll make sure the feedback on email preview and default signatures gets passed on to the product team. It's really useful to hear, even when it's minor. Thanks again for taking the time to share your experience! Replied May 2026 --- ### Excellent user experience! - Overall rating: 5/5 - Reviewer: Katy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! We’re very pleased with the product and the support that we received during the implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pinpoint is extremely user friendly, both for candidates and the hiring teams. It’s really easy to review and compare candidates as you move them through the hiring process. #### Cons It can be difficult to identify candidates that have been declined and emailed against those that haven’t when moved in to the ‘rejected’ stage. #### Reasons for choosing Pinpoint The system offered more of the things we wanted to do, particularly relating to onboarding. #### Reasons for switching to Pinpoint The old system was quite outdated and clunky. #### Vendor response Thanks so much for your review, Katy! We’re really glad to hear Pinpoint has been a positive experience for your team, and that the platform’s ease of use is helping you work more effectively. We're also pleased to hear the implementation process went smoothly and that our team was able to help you get up and running successfully. Thank you for the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience! Replied June 2026 --- ### Fantastic ATS - Overall rating: 4/5 - Reviewer: Racheal D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Constantly improving and adding useful features and the support from AMs and the chat function are next level. Makes my job sooo much easier and efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint is a great system to use. Everything in one place, innovative and informative. I love the product spotlights and the search function - so user friendly. The chat support is amazing as is our account manager. #### Cons I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. I'll like interviews and scheduling to be more integrated with Teams so I can use the transcript tool and schedule interview through Teams but that's an internal preference. #### Reasons for switching to Pinpoint That system was awful - not user friendly at all. --- ### Pinpoint Review - Overall rating: 5/5 - Reviewer: George D. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, i'm really happy with this product and would recommend this to anyone asking. I think it has made a great impact to the business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ease of accessibility, the ability to report on data from a single source, and the overall user experience. #### Cons From time to time reporting hasn't worked but that's due to the increase of candidates we have and file sizes. #### Reasons for switching to Pinpoint To have 1 global platform where all recruitment teams could recruit from. #### Vendor response Thanks so much for your review, George! It’s great to know Pinpoint is helping support a single global recruitment process and providing visibility into data from one place. Appreciate the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience and recommendation! Replied June 2026 --- ### Great For Hire! - Overall rating: 5/5 - Reviewer: Yusuf S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pinpoint feels like a breeze, allwoing hiring process to beuch faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most about Pinpoint is its quick access, and navigation on the hiring process. #### Cons Theres nothing i like least about Pinpoint but, if i could recommend something it would be less questions. #### Vendor response Thanks for the kind words! We're so glad to hear Pinpoint is helping speed up your hiring process and that you find it easy to navigate. Replied May 2025 --- ### Awesome software! Definitely recommend! - Overall rating: 5/5 - Reviewer: Eric Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I had a great experience using Pinpoint. So efficient! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint makes the hiring process a lot smoother #### Cons Sometimes the buttons dont work. But it did after a while #### Vendor response Thanks, Eric! We're so glad Pinpoint is helping make your hiring smoother and more efficient. Best, The Pinpoint Team Replied May 2025 --- ### Excellent platform! - Overall rating: 5/5 - Reviewer: Omar K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience and platform for our HR team to utilize and grow our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint is a great software for the HR department to create an easy workflow and track its new hires. #### Cons I thought pinpoint can be a little bit more affordable compared to other similar options available #### Vendor response Thanks, Omar! We're glad Pinpoint’s helping your HR team streamline workflows and support growth. We appreciate the feedback on pricing too - it’s always helpful to hear. Best, The Pinpoint Team Replied May 2025 --- ### The best ATS out there! - Overall rating: 5/5 - Reviewer: Tory P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where do I start? Ease of use? Affordability? Wonderful customer service? Beautiful UX? When I was searching for an ATS for our company, I was almost certainly going to go with an ATS I had already used in the past but saw an ad for Pinpoint and thought: why not? Wow, am I glad I did. Not only did they have everything the other ATS had - their features were better and there were more of them. I am so happy I made the decision to take a chance. I've worked within a few other ATS's in my career and this solution by far blows the competition out of the water. #### Cons There's really nothing to dislike here. Everything I've had a question about/issue with/suggestion for has either been addressed, implemented or changed. The customer support is top notch and you can tell that Pinpoint values their customers feedback. The only thing I think still needs a bit of work is the interview scheduling functionality. More specifically, I would love to be able to see more information about an upcoming interview directly in my calendar vs. just "Interview for X Job Scheduled" with a link. However, this is something I've already suggested to the team. #### Vendor response Thanks so much, Tory! We're thrilled you took a chance on Pinpoint and that it’s exceeded your expectations. Your feedback on interview scheduling is super helpful – and we're on it. Best, The Pinpoint Team Replied May 2025 --- ### Efficient ATS with User-Friendly Interface - Overall rating: 5/5 - Reviewer: Vaska S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience with Pinpoint has been positive overall. It's a reliable ATS that streamlines recruitment processes, and it has added great value to our hiring operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint offers a very intuitive and easy-to-navigate interface, making it simple to manage candidates and job postings. #### Cons The mobile interface could be more polished for better usability on the go. #### Vendor response Thanks, Vaska! We're so glad Pinpoint’s helping streamline your hiring and that the interface makes things easy. Appreciate the feedback on mobile — it's on our radar. Best, The Pinpoint Team Replied May 2025 --- ### Pinpoint review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pinpoint has helped us speed up the process of recruiting by their easy to use interface. New features such as the Email Template, allows us to send frequently used emails to candidates in bulk within a few clicks. The chat function is monitored very regularly if I ever have a question and the team are always one step ahead of finding ways to improve the software and making our lives easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Pinpoint extracts information from candidates CV's and displays it in the same format for each individual, making it easy to compare lots of different CV's which helps us find the right person for the job. It is very easy to use and keeps all candidates information centralised and organised. Pinpoints interview function has reduced the amount of emails going back and forth to schedule an interview by giving the candidates different interview slots. #### Cons None. #### Vendor response Thanks so much for leaving this review, so glad Pinpoint has helped you and your team to speed up the process of hiring and glad you're seeing the benefits from some of our newer features as well. All the best, The Pinpoint Team Replied November 2018 --- ### Goodbye Recruitment Agencies, Hello Pinpoint! - Overall rating: 3/5 - Reviewer: Louise B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Really couldn’t fault the customer service we have received, [SENSITIVE CONTENT HIDDEN] have been so helpful and professional throughout the implementation of Pinpoint and onwards. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Although we are relatively new to using Pinpoint as a recruitment platform, we can see its potential. Our aim over the next year or so is to reduce our reliance on recruitment agencies where possible and build up our talent pipeline so that we are effectively managing our recruitment requirements in-house. It's also great that applicants can speculatively apply even if there are no live vacancies, and Pinpoint manages the GDPR side of things. The customer service is also 5 stars! #### Cons Arranging interviews on the platform may be a bit too time onerous and complicated for Line Managers. At the moment it feels easier to review outlook calendars and send calendar invites the traditional way. Although to be honest, we haven’t utilised this element yet therefore it’s just an observation. #### Vendor response Hey Louise, thanks for the review! Appreciate the feedback around the Interview Scheduling functionality. Once you're ready to schedule your first interview, we'll get some time in the diary and I'll walk you through it step by step. I'm confident that once you start using it, you'll experience significant time-saving benefits. Great to hear you're happy with the customer service and really looking forward to helping you recruit great people over the coming year. Replied October 2019 --- ### Review as support for our administrator - Overall rating: 4/5 - Reviewer: Claire G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We really appreciate being able to target a wider talent pool, keep all our data GDPR compliant and centralised and are seeing an increase in direct applicants. Our administrator feels her job is a lot easier and we are having a good experience with the software as a team and business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Keeping all data in one place Comments Support function - very helpful and prompt #### Cons I'm not very good with systems so just taking time to adjust. That's on me. Filtering through the extra applicants that do not meet our requirements but are applying anyway. #### Reasons for choosing Pinpoint Local and known to us. --- ### Excellent product and service - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've tried finding and hiring people in the past, and it was always a big hassle and a bit of a mess. Pinpoint made the whole process a lot quicker and easier, and it allowed me to confidently pick a candidate for my business from the applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint made it really easy to manage the job candidates and applications, which is usually a real hassle for me. I especially liked the branded careers portal, and how easy it was to create application forms! #### Cons I would have liked it to offer automatic background checks on my job candidates. #### Vendor response Thanks for the review Dan! We've seen requests for background checks from a number of customers now and this is something that we're moving forward on our roadmap as a result - we will reach out to you and the Envestors team as soon as this is in place. All the best, The Pinpoint Team Replied November 2018 --- ### Pinpoint - Overall rating: 5/5 - Reviewer: Anne M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are hiring more staff than anticipated, when numbers where initially low, Pinpoint customer support provided advice, face to face support, guidance and tips to improve our applications - it worked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, intuitive, has a very professional high end look. Excellent customer support and advice. The Pinpoint software has been instrumental in setting up our new business - using advertising on social media, the easy to use links and a streamlined application procedure. #### Cons I cannot find fault with this software, it takes little time to learn to navigate for those with little experience around software and IT, but once you are familiar with it, it becomes invaluable for recruitment. #### Vendor response Thanks, Anne! We're thrilled Pinpoint has helped get your new business off the ground and made hiring easier than expected. So glad our team could support you along the way. Best, The Pinpoint Team Replied May 2025 --- ### The future of everyday recruitment - Overall rating: 5/5 - Reviewer: Andy J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Very good, this has really saved me time and increased the quality of applications, tracking applicants through to hiring is now very visible and I am able to message candidates and see a history all in one place. Very much recommended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software translates any applications and text from the CV into a simple candidate summary which saves me a lot of time matching key skills and experience. #### Cons Currently we still do not have single sign on working but this is in the pipeline. #### Reasons for switching to Pinpoint We needed a simple to use SaaS offering which had intelligence built in and linked to social channels to find the correct candidates. #### Vendor response Thanks, Andy! We're glad Pinpoint is saving you time and making it easier to find and manage the right candidates. Best, The Pinpoint Team Replied May 2025 --- ### A huge time and money saver - Overall rating: 5/5 - Reviewer: Calli D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic support and implementation process. CSR has supported the team massively and continues to do so and the email tips on our ads are very useful to keep us on track. Photo shoot was an excellent add on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One place to manage our recruitment We have saved a huge amount of email admin #### Cons I’d like to be able to report on the ratio of agency vs direct easily - we are still using agencies and hope to move away from them but in the interim this would aid our reporting so show the comparison #### Reasons for choosing Pinpoint Social media advertising #### Reasons for switching to Pinpoint Social Media advertising feature of Pinpoint #### Vendor response Thanks, Calli! We're so glad Pinpoint is saving you time and cutting down on admin. Great shout on agency vs direct reporting – you can now access insights like this in the Reporting Tab, and by building custom reports. Here's a link with more information: https://help.pinpoint.support/en/articles/4817038-how-do-i-use-the-report-builder-in-pinpoint Best, The Pinpoint Team Replied May 2025 --- ### Making recruitment easy! - Overall rating: 5/5 - Reviewer: Katie P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The reps were a pleasure to work with. One of them, didn't come across sales, which is a massive selling point in itself. The fact that this product will help our business with it recruitment needs is fantastic. I really can't bare dealing with recruitment agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, shows the information about the ads we are put out there. It is very intuitive. #### Cons The only downside was the setting up of Facebook AD Manager was quite long winded. However that is a floor with Facebook rather than the PinPoint software. #### Vendor response Thank you for your review Katie! Replied July 2019 --- ### Such a great tool! - Overall rating: 5/5 - Reviewer: Jean A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm very new to using Pinpoint but I can honestly say it's so user friendly and cuts out such alot of time producing letters etc. #### Cons I don't really have any cons at the moment. #### Vendor response Thank you so much for your review Jean! We're pleased to see we're hitting the mark from a user experience perspective and that you're saving time through the email template functionality. If you do come up with any cons in the future, we'd love to hear about them. Replied June 2019 --- ### Recruitment made easy - Overall rating: 4/5 - Reviewer: Tracey G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent product and service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of viewing applications and communication with potential staff. Email sent to alert me when new applicants apply. #### Cons Nothing to do with Pinpoint, it is annoying when people have applied and we attempt to communicate with them ignore it #### Vendor response Thanks, Tracey! We're so glad Pinpoint is making it easier to manage applications and stay on top of new candidates. Appreciate the kind words! Best, The Pinpoint Team Replied May 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/103130-Pinpoint/reviews/?page=2) --- Pinpoint Reviews, Pros and Cons - 2026 Software Advice