--- title: "Pinpoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pinpoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pinpoint is a good fit for you!" source_url: "https://www.softwareadvice.com/product/103130-Pinpoint/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [Pinpoint](https://www.softwareadvice.com/product/103130-Pinpoint/) / Pinpoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/103130-Pinpoint/) Reviews [Alternatives](https://www.softwareadvice.com/product/103130-Pinpoint/alternatives/) # Pinpoint User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 69 reviews (76%) - 4 stars: 17 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! - The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. - The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. ### Most mentioned cons - I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. - The way some of the UX is structured, you can get lost in what you need to change and where and can't edit a lot of things on the fly. - Missing A LOT of basic functions. ## Pinpoint customer reviews Showing reviews 1-25 of 91 (page 1). ### Incredible Software - Overall rating: 5/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've never seen anything like it in all my years participating in every aspect of the hiring process. It makes sense, it's extremely well executed, and it adds so much value to the process for everyone involved. Right now this software would be globally successful and after meeting one of the rep and hearing what's on the roadmap this is truly a game changer. If you aren't using Pinpoint you're wasting your time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How the team are approaching this is truly mind blowing. Without a doubt it accomplishes the task of sourcing and managing the recruitment process better than anything else out there. The app has a ton of small details that make it easy and pleasant to use for everyone from the applicant to the recruiter, hiring manager, and CEO. It's saved us so much time and money in our hiring and has helped us find talent we wouldn't have with traditional methods. If you don't believe me, ask for a demo. You'll see in the first five minutes why you should use this product and in the next five you'll see why this is going to be a globally successful tool that will disrupt the entire space. I'm the CTO at my company and we're constantly looking for tools to save us time, make us more efficient, and increase our value. I've never had a demo for something, then practically begged to sign up right then and there. They have such a talented team, good long-term strategy, and quality product it's going to be fun to watch them change how everyone currently thinks about this. #### Cons That I didn't find out about it sooner! After the demo I didn't have many questions about things I'd maybe want to see in the future and he had already thought of them #### Vendor response Hey Will, This may well be the best review we've had so far - thank you so much for taking the time to give us this feedback, the fact Pinpoint has resonated so well with you and the team at Container Lab is awesome and is something for us to be super proud of. Thanks as always, The Pinpoint Team Replied November 2018 --- ### Pinpoint Review - Overall rating: 4/5 - Reviewer: Mitch Z. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pinpoint has been quite positive thus far. It is a great product, and they have a strong Customer Success team to ensure we have real-time solutions to our questions. They regularly come out with product updates which enhance the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint has an amazing UI, the Customer Support team is top notch, and the price point makes it one of the best value for money ATS platforms out there. #### Cons Because we are a large global company, there have been times where our requirements across the globe have been a constraint while using the system. Internal users not being able to use the system in their local language is one example of this (we have HR representatives on almost every continent and as such, there is a lot of language diversity). #### Reasons for choosing Pinpoint I know we considered others, but I was not part of the team who evaluated other vendors. #### Reasons for switching to Pinpoint We switched from ADP Recruiting Management, but that was not an option above. Our old system's UI was significantly outdated and difficult to use. --- ### Pretty good but lacked some customer service - Overall rating: 3/5 - Reviewer: Emily C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally pretty good but think the customer success support could be much better, like I said I wasn't sure if we even had an account manager, which is quite different to others experience I see online - perhaps we were too small to get this level of service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Seamless integration with the job boards made it very easy to advertise jobs and review CVs from applications. #### Cons It changed quite a lot making it difficult to keep a consistent process. At time of use, it lacked AI features in the same way that other providers did. We also didn't get really any attention from the account manager - I'm not sure we had one, but they did respond to any issues quickly. --- ### If you are not already using Pinpoint, you should be! - Overall rating: 5/5 - Reviewer: Sop B. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5 stars! Account Managers, Implementation Managers, Support function are all fantastic, and so quick! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the moment I reached out for a demo of Pinpoint to the implementation and continuous account support, the service really has been second to none. The system ticked all the boxes we wanted in an ATS system, onboarding portal, user friendly and the ability to amend your own templates, excellent reporting capabilities and dashboards making data easy to understand, security conscious, a talent pipeline and a streamlined recruitment process. The system is excellent value for money as I honestly do not believe there is a better system out there for us. #### Cons Nothing, the system is exactly what we wanted and got. If I had to be picky, It would be nice to have a chat function on our careers site where candidates can ask live questions. #### Reasons for choosing Pinpoint Your system had a preboarding portal which Team Tailor did not. Workable does have this option but they wanted to charge a lot of additional money for this add on whereas you included it. #### Reasons for switching to Pinpoint The system was clunky, old and not customisable, we had to ask just to update an interview template. It was not user friendly at all. #### Vendor response Thanks so much for your review! It's really great to hear your experience has been so positive from demo all the way through to ongoing support. We're glad the onboarding portal, reporting, and template flexibility have all been hitting the mark, and that the team has been quick and helpful throughout. Thanks for also sharing that you're interested in a careers site chatbot. Our AI Candidate Companion could be the answer here; it turns your careers site into a two-way experience, answering every question candidates have and guiding them toward the roles that suit them best. We'll have your Customer Success Manager reach out with more information! Thanks again for taking the time to share your experience! Replied May 2026 --- ### Pinpoint can be a game-changer for any TA team, large or small - Overall rating: 5/5 - Reviewer: Jed S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Pinpoint has been amazing. It has fundamentally changed the way we approach recruitment - moving us from a more reactive, admin-heavy process to a structured, data-led and candidate-focused function. The implementation was smooth, and the support from the Pinpoint team has been excellent throughout. They are responsive, collaborative, and clearly understand the challenges in modern talent acquisition. Since introducing Pinpoint, we’ve improved candidate engagement, increased hiring manager buy-in, using the pre-onboarding portal our sign-to-start ration has been 100% over the past 3yrs! We have gained much better visibility over our recruitment activity. It's enabled us to scale our hiring in a much more controlled, data-backed and efficient way. Hiring managers LOVE how easy it is to use, it literally takes 5 minutes to show new hiring managers the strongest way to use it and the available queuing CV's and using AI fields. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint has genuinely transformed how we run recruitment. The platform is incredibly intuitive, which made adoption across hiring managers seamless, and it’s allowed us to streamline our entire recruitment process, and beyond! The candidate experience is a standout - the application journey is clean and user-friendly, and the communication tools (email templates, status updates, interview scheduling) have significantly improved engagement and responsiveness. We’ve seen a noticeable reduction in time-to-hire and a much more organised pipeline as a result. From an internal perspective, the visibility and reporting are excellent. Being able to track progress, identify bottlenecks, and make data-driven decisions has elevated recruitment from an admin function to something much more strategic. The automation features also save us a huge amount of manual effort, which in itself has reduced our time-to-hire. #### Cons There are very few real drawbacks. As with any system, it's important that you set the ATS up properly to get the best from it - it can seem quite a learning curve when you start exploring the more advanced features (particularly around reporting and automation), but Pinpoint Customer Service Chat is literally on hand to help whenever you need - but once set up, it becomes incredibly powerful. #### Reasons for choosing Pinpoint Pinpoint did everything we needed at a very good pricepoint and since then has grown and grown in their offering #### Reasons for switching to Pinpoint Workable at the time was very manual process and very limited in features - it was more like a CRM than an ATS. #### Vendor response Thanks so much for your review Jed! That 100% sign-to-start rate over 3 years is incredible to hear. We're really glad Pinpoint has helped shift your team's recruitment from a reactive, admin-heavy process to something more structured, data-led, and candidate-focused. It's great to hear hiring managers have found it so easy to pick up, and that the candidate experience, reporting, and automation have all been making a real difference. We appreciate the honest feedback on the learning curve with advanced features too. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share such a detailed and thoughtful review! Replied May 2026 --- ### Efficient Campaign Management - Overall rating: 5/5 - Reviewer: Charlotte T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pinpoint has been very positive. The platform is user-friendly and intuitive, making it easy to create, manage, and monitor campaigns. I particularly appreciated the ability to segment audiences effectively and access real-time performance insights, which helped improve targeting and decision-making. While there is always room for enhancing certain advanced features, Pinpoint has been reliable and efficient in supporting day-to-day marketing activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked Pinpoint’s ease of use and intuitive interface the most. It allowed me to quickly create and manage campaigns without needing extensive training. The platform’s targeting capabilities and data insights were also very helpful in reaching the right audience and optimising performance. #### Cons A limitation is that full DocuSign integration requires the onboarding module, which can add complexity and dependency on additional setup and cost. #### Reasons for choosing Pinpoint Met our requirements more than the others. #### Reasons for switching to Pinpoint The ATS functionality was being decomissisoned. #### Vendor response Thanks so much for your review Charlotte! We're so glad to hear you've found the platform intuitive and easy to pick up. It's great that you were able to get up and running quickly without needing extensive training. It's also great to hear that the targeting capabilities and real-time insights have been helping with audience segmentation and decision-making. That's exactly what we want teams to get value from. We appreciate the feedback about the DocuSign integration, and we'll make sure that gets fed back to the product team. Insights like this are really helpful as we continue to improve the platform. Thanks again for taking the time to share your experience! Replied May 2026 --- ### Pinpoint: An Evolving ATS for Modern Hiring Practices. - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Pinpoint has been really positive. The transition was smooth, well-organised and completed at pace. Implementation was handled clearly and efficiently, and the ongoing support, both from our account manager, [sensitive content hidden], and the wider support team, has been consistently helpful. It’s a great product, supported by a knowledgeable and approachable team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and intuitive to use for recruitment teams, hiring managers and candidates alike. The interface is clear and flexible, allowing you to tailor it to your needs. It’s backed by a strong product roadmap with exciting updates ahead, and supported by excellent sales and aftercare teams. Pinpoint feels purpose-built for in-house recruitment, helping teams manage workloads efficiently. It sits at a mid-market price point but offers the functionality of a high-end ATS, making it great value for money. #### Cons Very little I dislike about the product. If I had to pick something, I’d like the ability to preview more of the email content before sending, and to include a default company signature. These are very minor points and largely down to personal preference; overall, it’s an excellent ATS. #### Reasons for choosing Pinpoint Preferred the pinpoint user interface - Ami in sales was much more helpful and proactive in showing us exactly what we could do with Pinpoint, which made us feel more comfortable. #### Reasons for switching to Pinpoint Networks recruitment bolt on was underpar product for our organisation. #### Vendor response Thanks so much for your review! We're so glad to hear the transition was smooth and that the platform has been such a great fit for your team, hiring managers, and candidates. We're also very excited about the product updates on the roadmap. We'll make sure the feedback on email preview and default signatures gets passed on to the product team. It's really useful to hear, even when it's minor. Thanks again for taking the time to share your experience! Replied May 2026 --- ### Excellent user experience! - Overall rating: 5/5 - Reviewer: Katy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! We’re very pleased with the product and the support that we received during the implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pinpoint is extremely user friendly, both for candidates and the hiring teams. It’s really easy to review and compare candidates as you move them through the hiring process. #### Cons It can be difficult to identify candidates that have been declined and emailed against those that haven’t when moved in to the ‘rejected’ stage. #### Reasons for choosing Pinpoint The system offered more of the things we wanted to do, particularly relating to onboarding. #### Reasons for switching to Pinpoint The old system was quite outdated and clunky. #### Vendor response Thanks so much for your review, Katy! We’re really glad to hear Pinpoint has been a positive experience for your team, and that the platform’s ease of use is helping you work more effectively. We're also pleased to hear the implementation process went smoothly and that our team was able to help you get up and running successfully. Thank you for the feedback as well, it helps us continue improving the platform. Thanks again for taking the time to share your experience! Replied June 2026 --- ### Pinpoint Success - Overall rating: 5/5 - Reviewer: Justin O. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. really like the interface and useability, everything is clearly laid out and easy to access for end users and admins alike #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and setup, streamlined user experience, good AI features. Vacancies are easy to find and check on progress. #### Cons The link to docusign can be over complicated to complete, multi tenant platforms can be difficult to sort out. #### Reasons for switching to Pinpoint End of product life meant we had to move to a new system #### Vendor response Thanks so much for your review Justin! We’re really glad to hear you’ve found Pinpoint easy to use and set up, and that the interface and AI features have been working well for your team. Appreciate the feedback, it helps us continue improving the platform. This will be fed back to the team. Thanks again! Replied May 2026 --- ### Fantastic ATS - Overall rating: 4/5 - Reviewer: Racheal D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Constantly improving and adding useful features and the support from AMs and the chat function are next level. Makes my job sooo much easier and efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint is a great system to use. Everything in one place, innovative and informative. I love the product spotlights and the search function - so user friendly. The chat support is amazing as is our account manager. #### Cons I don't like how you can't see who scheduled interviews are with on the calendar invite until you go into it and click on the link. I'll like interviews and scheduling to be more integrated with Teams so I can use the transcript tool and schedule interview through Teams but that's an internal preference. #### Reasons for switching to Pinpoint That system was awful - not user friendly at all. --- ### Great For Hire! - Overall rating: 5/5 - Reviewer: Yusuf S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pinpoint feels like a breeze, allwoing hiring process to beuch faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most about Pinpoint is its quick access, and navigation on the hiring process. #### Cons Theres nothing i like least about Pinpoint but, if i could recommend something it would be less questions. #### Vendor response Thanks for the kind words! We're so glad to hear Pinpoint is helping speed up your hiring process and that you find it easy to navigate. Replied May 2025 --- ### Awesome software! Definitely recommend! - Overall rating: 5/5 - Reviewer: Eric Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I had a great experience using Pinpoint. So efficient! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint makes the hiring process a lot smoother #### Cons Sometimes the buttons dont work. But it did after a while #### Vendor response Thanks, Eric! We're so glad Pinpoint is helping make your hiring smoother and more efficient. Best, The Pinpoint Team Replied May 2025 --- ### Excellent platform! - Overall rating: 5/5 - Reviewer: Omar K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience and platform for our HR team to utilize and grow our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint is a great software for the HR department to create an easy workflow and track its new hires. #### Cons I thought pinpoint can be a little bit more affordable compared to other similar options available #### Vendor response Thanks, Omar! We're glad Pinpoint’s helping your HR team streamline workflows and support growth. We appreciate the feedback on pricing too - it’s always helpful to hear. Best, The Pinpoint Team Replied May 2025 --- ### Looks nice at first, can be clunky later - Overall rating: 3/5 - Reviewer: Mitch K. - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered It's fine, some of my issues could be fixed if I paused and reset some of the template structures. It's better than Lever for multiple reasons as a cheaper price point. Our main reason for selecting pinpoint was a discount for startups/small companies. Compared to some of the other options on the market at the moment like Ashby and Team Tailor who are both similar price points, it's lacking some of their nicer features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Scheduling function is nice, can easily set up links for candidates to schedule with multiple people at once i.e. Add 4 options and it will allow them to schedule with 2 that are available. Being able to showcase hiring manager profiles and interview processes on careers page. #### Cons I would love to be able to more easily see candidates across multiple jobs in one screen. The way some of the UX is structured, you can get lost in what you need to change and where and can't edit a lot of things on the fly. For example to set up an interview template, you need to set an interview template, an email template, a scorecard but you really need to set the interview template last even though it feels like it should be the parent. Then there are parts of emails that you can't edit, it will pull copy from another field in the interview template so if you want to change that you have to exit, go to templates, edit template and start again. But even then, they've made some elements not editable at all. Then other things like candidate notes and messages locking in at a job level, so hiring managers review a candidate for their job and don't see the previous feedback and notes unless they first navigate to "other applications" first. Hiring managers are often missing things as it's not designed for them to navigate instinctively. Reporting looked nice in demo but I find it's missing some key measurements, progression rates through interview stages needs to be hacked to be tracked and not as easy to find as other ATS. Lack of automations available at the moment, not many triggers available to connect with Zapier either. They've made some fixes to confusing decisions (candidates use to have email fields separated by job) but overall I find new features slower to release than other ATS I've used. --- ### Recruitment done right - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An excellent example of software combined with passionate experience transforming the way recruitment is carried out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint is so powerfully simple, I was almost embarrassed to admit how much time and effort it has saved. It sorts out every headache recruitment can throw at you. We have a remote team across multiple locations so the ability to manage applications, have all candidate data in a collaborative environment without any worries that GDPR can throw at you is worth it alone, and that’s only scratching the surface. We are lucky enough to have high demand for positions so managing the speculative inbound flow of requests and CVs has always proved a challenge, In terms of time, regulation. And missing or forgetting about that perfect prospect. The candidate pipeline has proven to be the most powerful tool for us, and not one we Had identified needed to be solved. Finally it’s rare that software as a service is delivered with such passionate from the team. I’m used to the heavy contact pre sales world, but woefully used to that stopping the moment you hit sign up now. Pinpoint provide that rate service where you are buying into the software and humanware ecosystem. This is service as a service and the platform is only a piece of the jigsaw. If your used to the old way, or are using some of the more longer established online hr tool providers, i would consider this fresh approach. It really is in a league of its own. #### Cons Have found nothing negative yet. There have been a couple of things such as layout which a conversation with the Pinpoint and it’s either explained or a fix scheduled. #### Reasons for switching to Pinpoint Found previous software just supported me doOMG recruitment the way which i had always done it, but with a slightly different process.. It never felt easier or more efficient, if anything it felt more complicated. #### Vendor response Hi Andrew - really appreciate your review and all of your detailed feedback. Great to see we're hitting the mark and I hope we continue to do so into the future. Replied October 2019 --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Sophie A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Amazing - would highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint allows us to constantly develop our candidate experience and incorporate our internal teams seamlessly into the interview process. Out of all the ATS's that I've used, Pinpoint hands down has the best customer service. #### Cons Pinpoint takes constructive feedback very seriously - we find that a feature that we've desired and expressed will often pop up shortly after! One function that I would love to see incorporated is the ability to schedule with an interview invite for a future time. #### Vendor response Hi Sophie, Thank you for the kind review of Pinpoint. We are so glad that you and your team have enjoyed using the platform and have had great interactions with our Customer Success team! - The Pinpoint Team Replied July 2021 --- ### Very user friendly - Overall rating: 5/5 - Reviewer: Katie D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use with minimal training. The team at pinpoint are always on hand to help with any questions in a very timely manner. The dashboard home screen is helpful to see all your positions and the number of applicants in one place. The use of automatic emails and templates speed up your time spent on admin during the recruitment process. #### Cons With multiple jobs it would be helpful for when you are setting your availability for interview on the same day to send the same times to all candidates, without being specific to one vacancy when the hiring team remains the same. #### Vendor response Thanks Katie, it's really appreciated! Glad you like the dashboard. We're looking forward to releasing a heap of new features within the dashboard in the coming weeks which we think you'll love! In relation to your point around setting availability across all jobs, rather than separately, we're shortly releasing an update to the calendar synchronisation feature, whereby it will see any unavailable slots in your calendar and make them unavailable for candidates of any job to book. I hope this helps and we'll be in touch when it's ready! Replied July 2019 --- ### Proactive Recruitment - Overall rating: 5/5 - Reviewer: Sarah D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint has modernised our recruitment overnight, we have already had positive feedback from our management team. Pinpoint is easy to use and has enabled us to streamline our recruitment process and improve communication with our candidates. Pinpoint not only provides a platform for recruitment administration but also gives us the opportunity to promote our brand and proactively attract candidates. #### Cons Currently we are unable to see if a candidate has received correspondence without clicking into each person, we are actively working with pinpoint to improve the visibility. #### Reasons for switching to Pinpoint Our previous system was out dated and time consuming to manage. #### Vendor response Thank you Sarah. We're super pleased your management team have provided such positive feedback and it's great to hear you're gaining value from Pinpoint already. Really appreciate your feedback around the candidate correspondence flag and I'm happy to confirm that this is now in our development pipeline. Replied October 2019 --- ### Excellent product and service - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've tried finding and hiring people in the past, and it was always a big hassle and a bit of a mess. Pinpoint made the whole process a lot quicker and easier, and it allowed me to confidently pick a candidate for my business from the applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pinpoint made it really easy to manage the job candidates and applications, which is usually a real hassle for me. I especially liked the branded careers portal, and how easy it was to create application forms! #### Cons I would have liked it to offer automatic background checks on my job candidates. #### Vendor response Thanks for the review Dan! We've seen requests for background checks from a number of customers now and this is something that we're moving forward on our roadmap as a result - we will reach out to you and the Envestors team as soon as this is in place. All the best, The Pinpoint Team Replied November 2018 --- ### Pinpoint - Overall rating: 5/5 - Reviewer: Anne M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are hiring more staff than anticipated, when numbers where initially low, Pinpoint customer support provided advice, face to face support, guidance and tips to improve our applications - it worked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, intuitive, has a very professional high end look. Excellent customer support and advice. The Pinpoint software has been instrumental in setting up our new business - using advertising on social media, the easy to use links and a streamlined application procedure. #### Cons I cannot find fault with this software, it takes little time to learn to navigate for those with little experience around software and IT, but once you are familiar with it, it becomes invaluable for recruitment. #### Vendor response Thanks, Anne! We're thrilled Pinpoint has helped get your new business off the ground and made hiring easier than expected. So glad our team could support you along the way. Best, The Pinpoint Team Replied May 2025 --- ### The future of everyday recruitment - Overall rating: 5/5 - Reviewer: Andy J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Very good, this has really saved me time and increased the quality of applications, tracking applicants through to hiring is now very visible and I am able to message candidates and see a history all in one place. Very much recommended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software translates any applications and text from the CV into a simple candidate summary which saves me a lot of time matching key skills and experience. #### Cons Currently we still do not have single sign on working but this is in the pipeline. #### Reasons for switching to Pinpoint We needed a simple to use SaaS offering which had intelligence built in and linked to social channels to find the correct candidates. #### Vendor response Thanks, Andy! We're glad Pinpoint is saving you time and making it easier to find and manage the right candidates. Best, The Pinpoint Team Replied May 2025 --- ### A huge time and money saver - Overall rating: 5/5 - Reviewer: Calli D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic support and implementation process. CSR has supported the team massively and continues to do so and the email tips on our ads are very useful to keep us on track. Photo shoot was an excellent add on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One place to manage our recruitment We have saved a huge amount of email admin #### Cons I’d like to be able to report on the ratio of agency vs direct easily - we are still using agencies and hope to move away from them but in the interim this would aid our reporting so show the comparison #### Reasons for choosing Pinpoint Social media advertising #### Reasons for switching to Pinpoint Social Media advertising feature of Pinpoint #### Vendor response Thanks, Calli! We're so glad Pinpoint is saving you time and cutting down on admin. Great shout on agency vs direct reporting – you can now access insights like this in the Reporting Tab, and by building custom reports. Here's a link with more information: https://help.pinpoint.support/en/articles/4817038-how-do-i-use-the-report-builder-in-pinpoint Best, The Pinpoint Team Replied May 2025 --- ### Making recruitment easy! - Overall rating: 5/5 - Reviewer: Katie P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The reps were a pleasure to work with. One of them, didn't come across sales, which is a massive selling point in itself. The fact that this product will help our business with it recruitment needs is fantastic. I really can't bare dealing with recruitment agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, shows the information about the ads we are put out there. It is very intuitive. #### Cons The only downside was the setting up of Facebook AD Manager was quite long winded. However that is a floor with Facebook rather than the PinPoint software. #### Vendor response Thank you for your review Katie! Replied July 2019 --- ### Such a great tool! - Overall rating: 5/5 - Reviewer: Jean A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm very new to using Pinpoint but I can honestly say it's so user friendly and cuts out such alot of time producing letters etc. #### Cons I don't really have any cons at the moment. #### Vendor response Thank you so much for your review Jean! We're pleased to see we're hitting the mark from a user experience perspective and that you're saving time through the email template functionality. If you do come up with any cons in the future, we'd love to hear about them. Replied June 2019 --- ### Recruitment made easy - Overall rating: 4/5 - Reviewer: Tracey G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent product and service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of viewing applications and communication with potential staff. Email sent to alert me when new applicants apply. #### Cons Nothing to do with Pinpoint, it is annoying when people have applied and we attempt to communicate with them ignore it #### Vendor response Thanks, Tracey! We're so glad Pinpoint is making it easier to manage applications and stay on top of new candidates. Appreciate the kind words! Best, The Pinpoint Team Replied May 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/103130-Pinpoint/reviews/?page=2) --- Pinpoint Reviews, Pros and Cons - 2026 Software Advice