--- title: "NCR Voyix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NCR Voyix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NCR Voyix is a good fit for you!" source_url: "https://www.softwareadvice.com/product/1058-NCR-Counterpoint/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail Management Systems Software](https://www.softwareadvice.com/retail/retail-management-comparison/) / [NCR Voyix](https://www.softwareadvice.com/product/1058-NCR-Counterpoint/) / NCR Voyix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/1058-NCR-Counterpoint/) Reviews [Alternatives](https://www.softwareadvice.com/product/1058-NCR-Counterpoint/alternatives/) # NCR Voyix User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.5/5 - Value for money: 3.3/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 31 reviews (34%) - 4 stars: 27 reviews (30%) - 3 stars: 13 reviews (14%) - 2 stars: 13 reviews (14%) - 1 star: 7 reviews (8%) ### Most mentioned cons - Technical support is non existent and new versions are full of bugs - The worst experience I have had in almost 20 years of running my store. - They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth. ## NCR Voyix customer reviews Showing reviews 1-25 of 91 (page 1). ### Nothing very special - Overall rating: 3/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used unspecified for less than 12 months - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 --- ### Greg S.'s review - Overall rating: 4.5/5 - Reviewer: Greg S. - Product usage: Used unspecified for unspecified - Reviewed: August 2011 - Review source details: This review was submitted organically. No incentive was offered We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. So far, we have been able to streamline sales, shipping & purchasing with more good things to come! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Counter Point POS for the Small Business - Overall rating: 2/5 - Reviewer: Kevin S. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS! #### Cons Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent. --- ### NCR Counterpoint: An Invaluable Tool...A Work In Progress - Overall rating: 4/5 - Reviewer: Lars C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties. #### Cons Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash. --- ### Beth P.'s review - Overall rating: 5/5 - Reviewer: Beth P. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories. I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there.... It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory. CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint. Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### WRONG SYSTEM FOR OUR BUSINESS - Overall rating: 1/5 - Reviewer: MARK M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered NONE #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros THE POS FRONT END OF SYSTEM IS OK NOT MUCH #### Cons WE ARE A WHOLE SALE RETAIL GARDEN CENTER . THIS SYSTEM NOT DESIGNED TO MANAGE ACCOUNTS AT ALL ,YOU HAVE TO CLICK AROUND ALL OVER TO FIND DIFFERENT INFO THAT SHOULD BE ACCESSIBLE FROM SAME SCENE , DIFFICULT TO ADJUST INVENTORY, OR CHANGE COST , I'VE BEEN IN THIS BUSINESS FOR 30 YEARS AND USED VARIES OTHER POS/CMS SYSTEM THIS IS THE WORSE !!!! AND MOST EXSPENSIVE POS(PIECE OF SHIT ) I'VE EVER USED ,WHOEVER WROTE THIS PROGRAM KNOWS NOTHING ABOUT HOW A BUSINESS LIKES THIS WORKS OPERATES , IT'S FOR RESTAURANT,OR CLOTHINGS STORES (MAYBE) BUT NOT FOR OUR BUSINESS OR ANY OTHER LIKE IT. THE COMPANY THAT SOLD IT TO THE OWNWERS DID NO RESEARCH OR ASK ANY QUESTIONS ABOUT OUR NEEDS . THEY JUST STUCK A SQUARE PEG IN A ROUND HOLE AND ASKED 60K. I WOULDN'T RECCOMMEND IT --- ### Product is fair ... but they will nickle and dime you to death ... - Overall rating: 1/5 - Reviewer: Donna T. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory. #### Cons Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software! --- ### CounterPoint is one of the most functional POS software on the market - Overall rating: 5/5 - Reviewer: Rebecca G. - Industry: Retail - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question! I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time. RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more. #### Cons There isn't anything to not like about either RCS or CounterPoint. --- ### Sean K.'s review - Overall rating: 5/5 - Reviewer: Sean K. - Product usage: Used unspecified for unspecified - Reviewed: September 2011 - Review source details: This review was submitted organically. No incentive was offered My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done. There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system. The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members. Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever. Sean Kinney IT Manager Hi-Time Wine Cellars #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### NCR Counterpoint is a robust, reliable and user friendly software - Overall rating: 4/5 - Reviewer: Claudette H. - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good software for retails businesses as well as workplace cafeterias. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Wide ranging functionality with reliability 2. Easy to upgrade 3. Error messages provide solutions 4. Easily queried database 5. In built Export and Import options #### Cons 1. Forms customization not inbuilt 2. Database size limitation with SQL Server Express 3. There are extensive setup options so implementation of several modules may be tedious. --- ### Counterpoint, it's a thing. - Overall rating: 4/5 - Reviewer: Donal C. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4/5 #### Pros This is a great point of sales system, I enjoy it because it is very easy to use during check-out, and makes it really simple to find certain items via the items tab whether you know the item number, or a part of the description, or the name of the item it's all great fun. #### Cons Navigation of Counterpoint can be a little iffy sometimes when you're trying to do something specific that Counterpoint may not accommodate for certain functions. As well, trying to find an old ticket freezes up our computers on occasion since we've had so many sales the system freezes, but we have some old computers anyways. --- ### One of the Best! - Overall rating: 5/5 - Reviewer: Liz B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Still waiting... - Overall rating: 1/5 - Reviewer: Maria W. - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The inventory system is great. The spreadsheets make it easy to update inventory and vendor information. #### Cons We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months. --- ### Mary R.'s review - Overall rating: 5/5 - Reviewer: Mary R. - Product usage: Used unspecified for unspecified - Reviewed: January 2013 - Review source details: This review was submitted organically. No incentive was offered Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider. We spent considerable time and effort evaluating every provider we could scare up. CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### It's overly complicated and highly priced! - Overall rating: 1.5/5 - Reviewer: Rob C. - Industry: Retail - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I cannot say anything nice about this product. There are many things we don't like about this product. #### Cons The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it. --- ### Amazing, just needs a tweak to be perfect - Overall rating: 4/5 - Reviewer: abdullah e. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The easy to use interface, simple as an iPhone. #### Cons Price. --- ### Have been using Counterpoint since 2007 - Overall rating: 4.5/5 - Reviewer: Karen T. - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4/5 #### Pros Very user friendly. Easy to train new users. Very customer friendly. #### Cons Would love to see some different formatting of reports and ease of creating reports. --- ### This software is helpful and increases our productivity in many ways. - Overall rating: 4/5 - Reviewer: Sasha L. - Industry: Wholesale - Product usage: Used unspecified for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How easy it is to understand and use which play an important role. #### Cons The fact we can't use quite as many functions as we'd like to. --- ### I enjoy working with NCR Counterpoint - Overall rating: 4.5/5 - Reviewer: Katherine K. - Industry: Restaurants - Product usage: Used unspecified for less than 6 months - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4.5/5 #### Pros I really enjoy how simple, straightforward and user-friendly this system is...it makes tasks easy and clear. I find that I can easily accomplish tasks through this system, and have plenty of time left over to do other things that I need to get done at work. As a trainer at my company, I also find that training new employees to utilize NCR Counterpoint is relatively easy. #### Cons I wish that the graphics were a bit more catchy and colorful. I find that though I like the simplicity of NCR Counterpoint, including the visual aspect of it, it would be fun if it got a graphic makeover. I've been utilizing it for almost 2 years now, and am slightly bored of the graphics...just being totally honest. --- ### Simple to use easy to learn. - Overall rating: 3/5 - Reviewer: Marcus V. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The easy to use interface makes it easy to work with. #### Cons It has some issues from time to time but they're compatibility server issues. --- ### Jacque B.'s review - Overall rating: 1/5 - Reviewer: Jacque B. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### Customer is God - Overall rating: 3/5 - Reviewer: Sonam A. - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support #### Cons Need to enhance more features. Need to work on processing time so that processing would take less time. --- ### Installation Support - Overall rating: 4/5 - Reviewer: Peregrine B. - Industry: Farming - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management. #### Cons Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc. --- ### RON P.'s review - Overall rating: 1.5/5 - Reviewer: RON P. - Product usage: Used unspecified for unspecified - Reviewed: June 2013 - Review source details: This review was submitted organically. No incentive was offered The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse! #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 1/5 --- ### Not an upgrade - Overall rating: 1.5/5 - Reviewer: Denni J. - Industry: Retail - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2.5/5 #### Pros The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system. #### Cons I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well. ## More reviews [Next reviews](https://www.softwareadvice.com/product/1058-NCR-Counterpoint/reviews/?page=2) --- NCR Voyix Reviews, Pros and Cons - 2026 Software Advice