All Dynamics 365 Reviews
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Dynamics 365 Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.2
Value for money
4.1
Functionality
4.3
Pros
"For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings."
"D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot"
"Dynamics 365 makes managing and monitoring flows less tedious, allowing to set alerts against unauthorized access, duplicate entries, discrepancies"
Cons
"There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time."
"Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions."
"it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down."
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