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> Reviews of Dynamics 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 is a good fit for you!

Source: https://www.softwareadvice.com/product/106335-Dynamics-365/reviews

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Dynamics 365 Reviews

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# Dynamics 365 Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(3,047)

4

(2,093)

3

(557)

2

(95)

1

(33)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.2

Value for money

4.1

Functionality

4.3

* * *

### Pros

"For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings."

"I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance."

"I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way."

### Cons

"There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time."

"There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly."

"Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions."

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Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice