--- title: "Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Legal Assistant Software](https://www.softwareadvice.com/category/5273-ai-legal-assistant/) / [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) / Dynamics 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/106335-Dynamics-365/) Reviews [Alternatives](https://www.softwareadvice.com/product/106335-Dynamics-365/alternatives/) # Dynamics 365 User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,863 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 3,068 reviews (52%) - 4 stars: 2,106 reviews (36%) - 3 stars: 561 reviews (10%) - 2 stars: 95 reviews (2%) - 1 star: 33 reviews (1%) ### Most mentioned pros - With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. - It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. - I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. ### Most mentioned cons - Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry. - There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. - However, editing simple transactions take an awful lot of mouse clicks to simply correct one small typo. ## Dynamics 365 customer reviews Showing reviews 1-25 of 5,863 (page 1). ### Powerful Ecosystem, High Overhead: A Honest Look at Dynamics 365 - Overall rating: 5/5 - Reviewer: Imtiaz A. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Conversation with Gemini What did you like most about Dynamics 365? Microsoft Dynamics 365 stands out for several key capabilities that make it a compelling platform for organizations: Unification of CRM and ERP: Breaking down the barrier between customer-facing functions (sales, marketing, customer service) and back-office operations (finance, supply chain, HR) on a common data model (Microsoft Dataverse) is a major strength. You get end-to-end operational visibility without relying on fragile, custom integrations. Momentive Software + 1 Native Microsoft 365 & Power Platform Ecosystem Integration: Working directly within familiar productivity applications—such as tracking emails and creating sales opportunities directly inside Outlook, sharing records in Teams, or extending workflows using Power Automate and Power BI—eliminates app-switching fatigue and speeds up adoption. Momentive Software Copilot & AI Integration: Embedded Copilot capabilities and specialized AI agents reduce routine manual tasks—like drafting client emails, summarizing sales pipelines, tracking inventory changes, or automating service tickets. Modular, Scalable Cloud Architecture: You can start with only the modules you need (e.g., Sales or Business Central) and scale or add capabilities as business requirements grow, keeping licensing costs predictable. Velosio Want to focus on a specific module, like Sales or Finance? Yes What did you like least about Dynamics 365? While Microsoft Dynamics 365 is powerful, several persistent challenges often frustrate administrators and end-users: Licensing Complexity & Cost Overhead: Navigating Microsoft’s tier structures, base vs. attach licenses, and user minimums can be confusing. As organizations scale or require advanced capabilities across multiple modules, costs add up rapidly. Steep Learning Curve & Configuration Overhead: Because it is designed to cater to enterprise-scale needs, out-of-the-box setups rarely fit specific business workflows without substantial custom configuration, entity setup, or developer involvement. Storage & Data Quotas: Dataverse storage (database, file, and log capacity) can get expensive quickly as transactional data, activity histories, and attachments grow over time, leading to unexpected storage overage costs. UI/UX Performance Lag: Despite continuous updates to the Unified Interface, users occasionally experience slower load times, complex menu navigation, and latency issues during heavy data processing or when running customized scripts. Want to look into strategies for optimizing Dynamics 365 licensing costs? Yes Describe your overall experience with Dynamics 365 Overall, Microsoft Dynamics 365 is best characterized as a high-capability, enterprise-grade framework rather than a simple out-of-the-box software tool. Its value depends heavily on an organization’s size, technical maturity, and existing tech stack. Dotsquares The Core Strengths Unification at Scale: Unifying CRM and ERP processes into a single ecosystem (powered by Microsoft Dataverse) eliminates data silos and provides a single source of truth across sales, customer service, operations, and finance. 1Rivet Ecosystem Synergy: Its seamless integration with Microsoft 365 (Outlook, Teams, Excel), Power Platform (Power BI, Power Automate), and Copilot AI enables smooth workflow automation and familiar user adoption. Dotsquares Flexibility & Extensibility: Its modular design means organizations can start with specific business units (like Sales or Business Central) and scale up capabilities as business logic demands. ERP Software Blog The Practical Friction High Barrier to Entry: Getting full value out of the platform requires significant investment in implementation, change management, and customization. Out-of-the-box setups rarely suffice for complex real-world operations. Dotsquares Cost & Overhead: Licensing models, add-on features, and Dataverse storage fees can compound quickly, making total cost of ownership (TCO) higher than initially anticipated. Performance & UX Dynamics: The enterprise scale of the platform can occasionally lead to complex UI navigation or latency issues when running custom, script-heavy processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Dynamics 365 stands out for several key capabilities that make it a compelling platform for organizations: 1) Unification of CRM and ERP 2) Native Microsoft 365 & Power Platform Ecosystem Integration 3) Copilot & AI Integration #### Cons While Microsoft Dynamics 365 is powerful, several persistent challenges often frustrate administrators and end-users: 1) Licensing Complexity & Cost Overhead 2) Steep Learning Curve & Configuration Overhead 3) UI/UX Performance Lag 4) Storage & Data Quotas #### Reasons for switching to Dynamics 365 Consolidating Silos into a Single Data Model Deep Native Integration with the Microsoft Ecosystem Total Cost of Ownership (TCO) Optimization --- ### Dynamic Tools with Dynamics 365 - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been really positive. It’s a useful platform that keeps customer information, tasks, and business processes organized in one place. I like how flexible it is and how many features are available to make everyday work easier. It took a little time to get familiar with everything, but once I got the hang of it, things became much smoother. Overall, Dynamics 365 has helped make work more organized and efficient, and I’d definitely recommend it to businesses looking for a solid all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 has been a really solid tool overall. I like how it brings different business functions together in one place, which makes keeping track of customers, tasks, and data much easier. The interface is pretty straightforward once you get familiar with it, and there are plenty of features to help streamline everyday work. It also feels flexible enough to fit different business needs without being overly complicated. There’s a bit of a learning curve at first, but once you get the hang of it, Dynamics 365 can save a lot of time and make work feel much more organized. #### Cons One downside of Dynamics 365 is that it can feel a little overwhelming at first. There are so many features and settings that it takes some time to figure out where everything is and how to use it efficiently. It can also take a bit of effort to customize it for specific business needs. Once you get familiar with the system, though, it becomes much easier to use. --- ### Microsoft dynamics 365 refreshed review - Overall rating: 4/5 - Reviewer: Benjamin H. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd definitely have to say that it's overall just really a very good app with the obvious drawbacks though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'd definitely have to say that it's overall just really everything about it except for quite a few thing actually though. #### Cons I'd definitely have to say that it's overall really sometimes when i want it to perform certain actions it either takes to long or can't do it P. --- ### Technically a CRM - Overall rating: 4/5 - Reviewer: Breanna G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is not user friendly. It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it. Training new staff on it is difficult. You can’t customize your own roles view easily. If you’re purely a back end automation user it’s pretty alright. It’s not really customer facing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We use Dynamics for our CRM because it’s customizable. Dynamics is cost efficient for a larger company 20 employees or more. It supports sales tracking and member communications as well as classroom roster features. In that sense it does support communication between customers and staff and allows the team to effectively support customers. #### Cons It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it. #### Reasons for switching to Dynamics 365 It offered more features that matched structure of our group programs. --- ### Useful Platform, but Takes Time to Learn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros A strong point is having customer information, sales activity, and business processes connected in one system. It’s useful when you need to look back at previous interactions or see where something stands without checking several different places. The Microsoft integration is also convenient if your team already works with their other tools. #### Cons There’s definitely a learning curve. Some screens have a lot of fields and options, and simple things can occasionally take more clicks than expected. Getting reports or workflows exactly how you want them can also take some setup. --- ### Powerful and Flexible Business Management Platform - Overall rating: 4/5 - Reviewer: Khimson L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is a powerful and flexible platform for managing business operations, customer relationships, and data. Its integration with other Microsoft products is a major advantage, and the customization options allow it to support a wide variety of business processes. However, the system can have a steep learning curve and may require experienced administrators to get the most out of it. Overall, it is a strong solution for organizations that need a comprehensive business management platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Powerful business management and CRM capabilities Integrates well with Microsoft 365, Teams, Outlook, and Power BI Highly customizable for different business needs Good reporting and data management Cloud-based and accessible from anywhere Strong automation and workflow capabilities #### Cons Can be complicated to learn and configure Licensing can become expensive Customization often requires technical knowledge Some features can feel overwhelming for smaller organizations Performance can depend on how the system is configured --- ### Dynamics 365 Review - Overall rating: 4/5 - Reviewer: Hannah B. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been positive. It has a lot of useful features that help to manage and organize business information more efficiently and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Dynamics 365 is that it has the ability to combine various business functions into one platform. As a result, this makes it easier to manage workflow. #### Cons What I like least about Dynamics 365 is that it has a lot of features and settings which has taken time to learn in order to use it efficiently. --- ### My customer service management tool - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Dynamics 365 Customer Service to keep track of my customer requests, follow up on cases, and manage the different interactions I have throughout the day. Having customer information and case history in one place helps me avoid losing important details. #### Cons The platform can feel quite complex when you first start using it. I had to spend some time understanding the different menus, workflows, and settings before I felt comfortable.ervice team with simple needs, the number of available options can sometimes feel excessive. --- ### Powerful, Reliable, and Easy to Manage Business Operations - Overall rating: 4/5 - Reviewer: imran r. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a great experience with Dynamics 365. It’s easy to use, keeps sales and invoicing organized, and makes tracking transactions much easier. The platform is reliable, and customer support has been helpful whenever I needed it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I’m really happy with Dynamics 365. It’s easy to use, offers good value for money, and makes invoicing and sales management much more organized. Banking and transactions are easy to track, and I haven’t faced any major bugs. Customer support is also helpful when needed. #### Cons The only downside is that some features can take a little time to learn, especially for new users. Once you get familiar with it, the overall experience is really good. --- ### Enterprise Powerhouse with High Complexity - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an absolute powerhouse for large-scale enterprises seeking data unity, though maximizing its full potential requires significant time, budget, and dedicated IT resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Deep, native integration across the entire Microsoft ecosystem. Highly customizable modules tailored to complex business logic. Powerful built-in AI insights and advanced predictive analytics. #### Cons Extremely steep learning curve for average daily users. Prohibitively expensive implementation and consulting partner fees. --- ### Easy and quick to use - Overall rating: 4/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was a great product to keep track of my database and set reminders to follow up with prospects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. #### Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. #### Reasons for switching to Dynamics 365 The company needed a more modern way to track activities in the CRM with more capabilities. --- ### A Robust Microsoft Platform for Business Management - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Dynamics 365 has been very positive. It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers. Overall, Dynamics 365 has become an important part of our daily operations, helping us improve efficiency, visibility, and decision-making across the business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dynamics 365 is its ability to bring together financial management, sales, and business operations within a single platform. It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently. The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform. We have also had a positive experience with customer support whenever assistance was needed. Overall, Dynamics 365 offers excellent value for money for organizations looking for a comprehensive business management solution that can scale as their needs grow. #### Cons While Dynamics 365 is a powerful platform, it has a steeper learning curve than many other business applications due to its extensive functionality and customization options. Initial setup and configuration can take time, and users may require training to make the most of its capabilities. We have also experienced occasional performance issues, particularly when working with large datasets or complex reports. In addition, some advanced features and integrations may require additional licensing, which can increase the overall cost as business needs grow. That said, these drawbacks are outweighed by the platform's flexibility, comprehensive feature set, and the efficiency it brings to managing business operations. --- ### Powerful Platform That Delivers, but Requires Investment to Get Right - Overall rating: 4/5 - Reviewer: khyan a. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. #### Cons The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. --- ### Powerful but hard to fully utilize without dedicated resources - Overall rating: 3/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ai insights icon chrome icon google docs icon Dynamics 365 is a powerful platform that we're honestly probably only scratching the surface of given our resources and team size. It works for what we're using it for across our retail operations and donor tracking, but it's the kind of tool that rewards organizations who have the bandwidth to really invest in it. Which isn't always easy for a nonprofit. We make it work, but there's a gap between what it can do and what we're actually getting out of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected. For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational activity without having to pull from multiple sources. When it's configured right it can handle a lot. #### Cons The complexity is the real barrier. This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and configure it properly. For a nonprofit our size it can feel like a lot of overhead for what we actually need it to do day to day. Customizing it to fit our specific workflows has also taken more time and outside help than we anticipated going in. --- ### 365 work solutions - Overall rating: 5/5 - Reviewer: Dhruv S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. #### Cons Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. --- ### Powerful, but not very intuitive - Overall rating: 3/5 - Reviewer: Martina S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been mixed. Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day. It works best when a company invests time in setup, training and support. Without that, it can slow people down more than it should. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Dynamics 365 is very comprehensive and can bring a lot of business processes into 1 place. I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. #### Cons The biggest issue is ease of use. I’ve used many different systems and Dynamics 365 is one of the least intuitive. Simple tasks can take too many clicks and the layout isn’t always clear. It often feels like a system built for administrators rather than everyday users. --- ### Very Good Customer Relationship Management Tool - Overall rating: 5/5 - Reviewer: Cameron T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers whilst also keeping an audit of conversations and documents for audit purposes. Being an IT administrator the thing I like most is how easy it is to delegate permissions to people within our business to control their level of access to certain environments within dynamics 365. #### Cons There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. However this is not a big deal as we have developed ways to get around this / resolve this when it occurs. --- ### Efficient and Scalable Business Solution with Strong Microsoft Integration - Overall rating: 5/5 - Reviewer: Manish C. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Dynamics 365 has been positive. It’s a powerful and flexible solution that improves productivity and streamlines business processes when properly managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Dynamics 365 is its seamless integration with Microsoft 365, Azure, and Power Platform. It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient. #### Cons The platform can be complex to set up and customize. Licensing is relatively expensive and sometimes difficult to manage. Performance may vary in highly customized or large environments. --- ### Microsoft dynamics review - Overall rating: 5/5 - Reviewer: Krystal C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great software do not have any bugs and issues.very great campaign management for my workplace. And never had a issue with the use of Microsoft dynamics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like about Microsoft dynamics is they software is a good product for my money because i can store all my docs in one place.And very easy to use and great invoicing and great features to use #### Cons Noting everything about Dynamics is a great software to use Because they have great customer support when i have a problem. --- ### It’s amazing how well it performs for our day to day needs - Overall rating: 5/5 - Reviewer: Byron L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The reason why we use it is to perform multi-entity accounting and I no longer need to create a million different spreadsheets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It worked fine, big time relief. Reports are literally just a click away and connect directly into our bank account. Additionally, the AI automated billing coding functions properly and I’m simply shocked it doesn’t screw up the data entry. #### Cons However, editing simple transactions take an awful lot of mouse clicks to simply correct one small typo. The Fixed Asset Module is weird, it appears to be something that was developed back in the ages. --- ### Solid system - Overall rating: 5/5 - Reviewer: Arne v. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Professional system that allows for big data, good flows and lots of opportunities to continue to optimize workflows. Many important add-ons that need to be configured #### Cons Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function. --- ### Well structured platform that keeps everything clear - Overall rating: 5/5 - Reviewer: Vianney T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found that the whole thing was well structured and that it made it possible to have an overall view of important information without having to multiply tools. #### Cons I particularly appreciate the customization possibilities and the way the different modules work together. You can feel that the platform is designed to support a variety of professional needs. --- ### Powerful and Flexible Platform with a Learning Curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Dynamics 365 has been positive. While there is a learning curve and some complexity, its powerful features, flexibility, and ability to centralize business processes make it a valuable tool for improving efficiency and decision-making. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Dynamics 365 is how it unifies CRM and ERP into one platform, making it easy to manage operations and customer data in one place. It’s flexible, customizable, and provides useful insights through its built-in analytics #### Cons What I liked least about Dynamics 365 is that it can feel complex and overwhelming at times, especially during the initial setup and learning phase. Customization, while powerful, can require technical expertise, and performance can occasionally be slow depending on the configuration. --- ### Greate CRM tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros About its simple configuration, easy to build and strong security. #### Cons Sometimes, it is really slow and sometimes networks are getting disconnected. --- ### Good value but can be difficult to use - Overall rating: 5/5 - Reviewer: Abbas K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Great productivity suite. Can capture almost any idea or or process through Dynamics 365. Would highly recommend to anyone #### Cons Quite expensive, and the cost again increased this year. Can be hard to pick up if you're doing it for the first time. ## More reviews [Next reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/?page=2) --- Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice