--- title: "Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Legal Assistant Software](https://www.softwareadvice.com/category/5273-ai-legal-assistant/) / [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) / Dynamics 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/106335-Dynamics-365/) Reviews [Alternatives](https://www.softwareadvice.com/product/106335-Dynamics-365/alternatives/) # Dynamics 365 User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,858 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 3,064 reviews (52%) - 4 stars: 2,105 reviews (36%) - 3 stars: 561 reviews (10%) - 2 stars: 95 reviews (2%) - 1 star: 33 reviews (1%) ### Most mentioned pros - With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. - It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. - I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. ### Most mentioned cons - Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry. - There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. - There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. ## Dynamics 365 customer reviews Showing reviews 1-25 of 5,858 (page 1). ### Microsoft dynamics 365 refreshed review - Overall rating: 4/5 - Reviewer: Benjamin H. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd definitely have to say that it's overall just really a very good app with the obvious drawbacks though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'd definitely have to say that it's overall just really everything about it except for quite a few thing actually though. #### Cons I'd definitely have to say that it's overall really sometimes when i want it to perform certain actions it either takes to long or can't do it P. --- ### My experience with Dynamics 365 - Overall rating: 4/5 - Reviewer: Christopher C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dynamics 365 brings all your business data together in one connected system, which makes daily operations smoother. I like how the modules integrate so you can move from sales to invoicing to reporting without losing context. #### Cons Some areas feel complex when you’re first learning the system. A few advanced features require extra setup time and can be overwhelming for new users. #### Reasons for switching to Dynamics 365 I switched because Dynamics 365 offered stronger integration across sales, invoicing, and customer data. It also provided more flexibility as the business grew, making it easier to manage everything in one system. --- ### Comprehensive and Scalable, but Demands Dedicated Resources - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is an exceptionally capable suite for mid-market to enterprise organizations that already rely heavily on Microsoft tools. For smaller teams or simpler workflows, its complexity and setup demands can outweigh the benefits. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seamless connectivity with Microsoft 365, Outlook, Teams, and Power BI eliminates data silos and streamlines daily communication. #### Cons The depth of features and extensive configuration options make onboarding and daily navigation challenging for non-technical users. --- ### Technically a CRM - Overall rating: 4/5 - Reviewer: Breanna G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is not user friendly. It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it. Training new staff on it is difficult. You can’t customize your own roles view easily. If you’re purely a back end automation user it’s pretty alright. It’s not really customer facing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We use Dynamics for our CRM because it’s customizable. Dynamics is cost efficient for a larger company 20 employees or more. It supports sales tracking and member communications as well as classroom roster features. In that sense it does support communication between customers and staff and allows the team to effectively support customers. #### Cons It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it. #### Reasons for switching to Dynamics 365 It offered more features that matched structure of our group programs. --- ### Sales and business operation tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered All in all my experience with Dynamics has been very good. Although it was difficult to work with initially but gets improved with time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most impressive feature of Dynamics for me is it's sales management capabilities. It allows to track the leads and also helps managing customer relationship better all organized in one place. The built in feature of invoicing insanely simplified the billing work and integration with banks and making transactions made financial tracking easy. Also the tool is worth every penny for the features it provide for a well organized and managed business. #### Cons The learning curve for this tool can be a little challenging as it may feel confusing and tough for the new users but gets easy with regular use and time. Also occasional bugs and issues might be irritating at times especially after the updates. The customer support is generally helpful but the solutions take bit time. --- ### Dynamic Tools with Dynamics 365 - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been really positive. It’s a useful platform that keeps customer information, tasks, and business processes organized in one place. I like how flexible it is and how many features are available to make everyday work easier. It took a little time to get familiar with everything, but once I got the hang of it, things became much smoother. Overall, Dynamics 365 has helped make work more organized and efficient, and I’d definitely recommend it to businesses looking for a solid all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 has been a really solid tool overall. I like how it brings different business functions together in one place, which makes keeping track of customers, tasks, and data much easier. The interface is pretty straightforward once you get familiar with it, and there are plenty of features to help streamline everyday work. It also feels flexible enough to fit different business needs without being overly complicated. There’s a bit of a learning curve at first, but once you get the hang of it, Dynamics 365 can save a lot of time and make work feel much more organized. #### Cons One downside of Dynamics 365 is that it can feel a little overwhelming at first. There are so many features and settings that it takes some time to figure out where everything is and how to use it efficiently. It can also take a bit of effort to customize it for specific business needs. Once you get familiar with the system, though, it becomes much easier to use. --- ### Useful Platform, but Takes Time to Learn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros A strong point is having customer information, sales activity, and business processes connected in one system. It’s useful when you need to look back at previous interactions or see where something stands without checking several different places. The Microsoft integration is also convenient if your team already works with their other tools. #### Cons There’s definitely a learning curve. Some screens have a lot of fields and options, and simple things can occasionally take more clicks than expected. Getting reports or workflows exactly how you want them can also take some setup. --- ### Powerful and Flexible Business Management Platform - Overall rating: 4/5 - Reviewer: Khimson L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is a powerful and flexible platform for managing business operations, customer relationships, and data. Its integration with other Microsoft products is a major advantage, and the customization options allow it to support a wide variety of business processes. However, the system can have a steep learning curve and may require experienced administrators to get the most out of it. Overall, it is a strong solution for organizations that need a comprehensive business management platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Powerful business management and CRM capabilities Integrates well with Microsoft 365, Teams, Outlook, and Power BI Highly customizable for different business needs Good reporting and data management Cloud-based and accessible from anywhere Strong automation and workflow capabilities #### Cons Can be complicated to learn and configure Licensing can become expensive Customization often requires technical knowledge Some features can feel overwhelming for smaller organizations Performance can depend on how the system is configured --- ### Powerful, Reliable, and Easy to Manage Business Operations - Overall rating: 4/5 - Reviewer: imran r. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a great experience with Dynamics 365. It’s easy to use, keeps sales and invoicing organized, and makes tracking transactions much easier. The platform is reliable, and customer support has been helpful whenever I needed it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I’m really happy with Dynamics 365. It’s easy to use, offers good value for money, and makes invoicing and sales management much more organized. Banking and transactions are easy to track, and I haven’t faced any major bugs. Customer support is also helpful when needed. #### Cons The only downside is that some features can take a little time to learn, especially for new users. Once you get familiar with it, the overall experience is really good. --- ### Enterprise Powerhouse with High Complexity - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an absolute powerhouse for large-scale enterprises seeking data unity, though maximizing its full potential requires significant time, budget, and dedicated IT resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Deep, native integration across the entire Microsoft ecosystem. Highly customizable modules tailored to complex business logic. Powerful built-in AI insights and advanced predictive analytics. #### Cons Extremely steep learning curve for average daily users. Prohibitively expensive implementation and consulting partner fees. --- ### A Robust Microsoft Platform for Business Management - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Dynamics 365 has been very positive. It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers. Overall, Dynamics 365 has become an important part of our daily operations, helping us improve efficiency, visibility, and decision-making across the business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dynamics 365 is its ability to bring together financial management, sales, and business operations within a single platform. It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently. The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform. We have also had a positive experience with customer support whenever assistance was needed. Overall, Dynamics 365 offers excellent value for money for organizations looking for a comprehensive business management solution that can scale as their needs grow. #### Cons While Dynamics 365 is a powerful platform, it has a steeper learning curve than many other business applications due to its extensive functionality and customization options. Initial setup and configuration can take time, and users may require training to make the most of its capabilities. We have also experienced occasional performance issues, particularly when working with large datasets or complex reports. In addition, some advanced features and integrations may require additional licensing, which can increase the overall cost as business needs grow. That said, these drawbacks are outweighed by the platform's flexibility, comprehensive feature set, and the efficiency it brings to managing business operations. --- ### Strong Capabilities, but Reliability Needs Improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. #### Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. --- ### supereb... - Overall rating: 5/5 - Reviewer: ELDHO T. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered The single greatest advantage of Microsoft Dynamics 365 is its seamless integration with the broader Microsoft stack #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most praised aspect is how it brings different business functions together. Instead of jumping between disconnected apps, teams can manage sales, customer service, finance, operations, and marketing within one connected environment. #### Cons It sits comfortably within the standard Microsoft ecosystem. It plugs into tools most offices already use daily, --- ### Dynamics 365 Scalablity - Overall rating: 5/5 - Reviewer: Alexandra V. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is the bedrock of our company and is used constantly. Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly. There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 (D365) is our ERP that we use across our company. This software is the foundation of our sales and is a significant part of our business operations. The ability to scale based on our needs as our company has grown has been a true asset, and the cost was supportive of our company's budget. Our employees that interact with the platform report ease of use with the system and managers appreciate the reporting features. We have been able to customize the platform to meet our needs and the products we sell. #### Cons While the system is highly customizable, we have found that the more customization, the slower the platform, to the point where we went back to default. It does offer customer service, however the issues we had based on the over customization was a costly update. --- ### Very Good Customer Relationship Management Tool - Overall rating: 5/5 - Reviewer: Cameron T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers whilst also keeping an audit of conversations and documents for audit purposes. Being an IT administrator the thing I like most is how easy it is to delegate permissions to people within our business to control their level of access to certain environments within dynamics 365. #### Cons There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. However this is not a big deal as we have developed ways to get around this / resolve this when it occurs. --- ### Endless Possibilities with Dynamics 365 - Overall rating: 5/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. #### Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. --- ### Microsoft dynamics review - Overall rating: 5/5 - Reviewer: Krystal C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great software do not have any bugs and issues.very great campaign management for my workplace. And never had a issue with the use of Microsoft dynamics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like about Microsoft dynamics is they software is a good product for my money because i can store all my docs in one place.And very easy to use and great invoicing and great features to use #### Cons Noting everything about Dynamics is a great software to use Because they have great customer support when i have a problem. --- ### Good CRM for Beginners - Overall rating: 4/5 - Reviewer: Eric N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Solid CRM, good for beginners as its easy enough to use and to understand but has some bugs and can be a little bit disorganized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups. #### Cons The data clean-up was actually quite difficult and I had to completely clean up the system which was a headache. --- ### Multi-country and multi-language capable platform. - Overall rating: 5/5 - Reviewer: Sergio S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes. Furthermore, new sales projects can be activated extremely quickly in our environment. Finally, the system is highly scalable in terms of the data volumes and traffic to be managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This platform offers good solutions for multi-country and multi-language requirements and above all, appears to be highly scalable and performance oriented. Operational support is well positioned and responsive. I'm impressed by the solution's combination of cutting-edge technology, high performance and scalability. The fast loading times and robust architecture guarantee a seamless experience even with complex B2B requirements. #### Cons Although the backend takes the extensive possibilities into account, it is currently not really self-explanatory and at first glance, somewhat brittle in its operation. --- ### Microsoft sales advocate - Overall rating: 5/5 - Reviewer: Ahmed s. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It is great on documentation and easy to use with the tib as it always requires help from the support ataff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy #### Cons The phone connector is always glitches and have. A lot of issues and I had some time with it not working --- ### Dynamics 365 - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can easily manage several parts of my business at the same time, whether it’s customer relationships or some internal tasks, and it lets me have an overall view without getting too lost between different tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud. #### Cons It’s not always easy to get the hang of, especially at the start. There are a lot of features and you can quickly feel a bit lost. Setting it up also takes time and sometimes you need a bit of help. --- ### Compensation Specialist - Overall rating: 5/5 - Reviewer: Nilisha R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. More functionality. Dynamics 365 put everything together under same umbrella and very much customizable and manageable. #### Cons Comparing it with other software, Microsoft is pretty good. However the cost is pretty high resulting to low adaptation among all staff. --- ### Greate CRM tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros About its simple configuration, easy to build and strong security. #### Cons Sometimes, it is really slow and sometimes networks are getting disconnected. --- ### Dynamics 365 - Overall rating: 5/5 - Reviewer: Jack S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation and configuration require time and expertise. It can feel heavy for teams that only need basic functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 offers strong capabilities for financial and operational management. It’s powerful and well suited for complex organizational environments. #### Cons The integration with other Microsoft tools is seamless. Financial data is structured and supports detailed analysis. Automation features help streamline workflows. --- ### Dynamics 365 review - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Integration with legacy systems is labor-intensive and requires too many clicks to execute simple operational tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros microsofot 365 its literally the gold standar of the industry, I have literally worked with it all my life, I guess that the same for 70% or 80% of all people literally. So its really a product I colndt live without it. #### Cons learning curve and interface is complex and sometimes experiences latency when processing large data volumes ## More reviews [Next reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/?page=2) --- Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice