--- title: "Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Legal Assistant Software](https://www.softwareadvice.com/category/5273-ai-legal-assistant/) / [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) / Dynamics 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/106335-Dynamics-365/) Reviews [Alternatives](https://www.softwareadvice.com/product/106335-Dynamics-365/alternatives/) # Dynamics 365 User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,856 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 3,065 reviews (52%) - 4 stars: 2,102 reviews (36%) - 3 stars: 562 reviews (10%) - 2 stars: 94 reviews (2%) - 1 star: 33 reviews (1%) ### Most mentioned pros - With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. - Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions. - It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. ### Most mentioned cons - Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry. - Also, the initial setup wizard is a touch slow, and the UI feels cluttered when you try to navigate between modules, which slows me down a bit. - Additionally, the user interface can feel cumbersome and cluttered, frequently requiring too many clicks to complete simple tasks, which hinders overall productivity. ## Dynamics 365 customer reviews Showing reviews 1-25 of 5,856 (page 1). ### Powerful, but expensive and complex for a small business - Overall rating: 3/5 - Reviewer: Impact 360 M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I evaluated Dynamics 365 and came away respecting the capability but not the fit. For a large company with IT support it may be worth it; for a small agency the price and complexity were hard to justify against simpler options. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 5/5 #### Pros Dynamics 365 is a genuinely powerful platform. The integration with the Microsoft ecosystem, the depth of the CRM and ERP features, and the reporting capability are impressive, and it clearly scales to large organisations. #### Cons Cost and complexity are the problem for a business my size. Licensing adds up quickly, implementation and configuration are not something a small team can do casually, and everyday tasks often require more setup and training than competing tools. --- ### Positive experience with Microsoft 365 - Overall rating: 5/5 - Reviewer: Jackson F. - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it for sure. Maybe there are a couple of tweaks that could be made to make it a little better for the user. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use and all of my employees like it. The sales management side makes it so all of our needed info is in one spot. #### Cons The reports that it generated is not the best. We feel like it lakes information that could be useful. --- ### Powerful Business Management with Seamless Microsoft Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Dynamics 365 has been positive. It offers a comprehensive set of tools for managing customer relationships, business operations, and reporting in one platform. Its integration with Microsoft applications and automation capabilities help improve productivity, although the setup, learning curve, and licensing costs could be challenging for smaller teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how Dynamics 365 integrates customer management, sales, finance, and business operations into one platform. Its automation, reporting, and Microsoft 365 integration help streamline workflows, improve data visibility, and support better decision-making across teams. #### Cons Dynamics 365 can be expensive, and the initial setup and customization can be complex. The interface may feel overwhelming for new users, and some workflows require additional configuration or training to use efficiently. Better out-of-the-box usability and simpler implementation would improve the overall experience. --- ### A Powerful Tool That Makes Business Management Easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered The way I've got on with Dynamics 365 has been rather good. I notice that it has a great many features and I enjoy the fact that customer information, business processes, reporting and automation are all available in one place. It also works well together with Microsoft's other tools, which is very convenient. Although it does take some time to get to know it and set it all up, once you have become used to it the management of your everyday work becomes a lot easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 provides a range of business management tools all in one place. I really enjoy how it works with Microsoft products the ability to change dashboards as needed the features that automate tasks and the single place where customer and business information is kept. It makes processes run smoothly and helps handle daily tasks in an easier way. #### Cons The platform can feel complex, for users. The platform can feel especially complex when new users set up features or customizations. Some configuration options have a learning curve. The platform can feel more complex when new users navigate between modules. It can take some time for new users to get used to the platform. --- ### Max out your Workflow with Dynamics 365 - Overall rating: 5/5 - Reviewer: Zachariah B. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid experience so far using Dynamics 365, as integrating the software with other Microsoft products has made all of our customer support work and sales management easier to maintain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics had great value for money in terms of how far the AI usage goes to make the workflow easy to use. The invoicing tools assisted all of our company's banking and transactions to make creating bills and receiving payment a flawless process. The AI unifies data to create a fantastic customer support profile, which also leads into how well the software handles software management. #### Cons Even with the new AI systems, as I user I am hardly experiencing any bugs and issues. The entire user interface is easy to look at visually and creates an easier workflow. --- ### L’outils Complet - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 pour suivre différentes activités et je trouve que c’est une solution assez complète pour centraliser les informations. #### Cons pas encore eu de soucis pour Dynamics 365 seulement L’interface contient aussi beaucoup de fonctions, ce qui peut rendre les premières utilisations un peu compliquées. --- ### Completo e eficiente para empresas - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o Dynamics 365 é positiva. É uma plataforma completa, com boas ferramentas para centralizar informações e melhorar a organização dos processos empresariais. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gosto da integração entre vendas, atendimento e outros processos da empresa. Os recursos de automação e os insights ajudam bastante a organizar as informações e acompanhar as atividades. #### Cons No começo pode ser um pouco complicado de aprender, principalmente pela quantidade de recursos e opções disponíveis. --- ### Powerful Ecosystem, High Overhead: A Honest Look at Dynamics 365 - Overall rating: 5/5 - Reviewer: Imtiaz A. - Industry: Human Resources - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Conversation with Gemini What did you like most about Dynamics 365? Microsoft Dynamics 365 stands out for several key capabilities that make it a compelling platform for organizations: Unification of CRM and ERP: Breaking down the barrier between customer-facing functions (sales, marketing, customer service) and back-office operations (finance, supply chain, HR) on a common data model (Microsoft Dataverse) is a major strength. You get end-to-end operational visibility without relying on fragile, custom integrations. Momentive Software + 1 Native Microsoft 365 & Power Platform Ecosystem Integration: Working directly within familiar productivity applications—such as tracking emails and creating sales opportunities directly inside Outlook, sharing records in Teams, or extending workflows using Power Automate and Power BI—eliminates app-switching fatigue and speeds up adoption. Momentive Software Copilot & AI Integration: Embedded Copilot capabilities and specialized AI agents reduce routine manual tasks—like drafting client emails, summarizing sales pipelines, tracking inventory changes, or automating service tickets. Modular, Scalable Cloud Architecture: You can start with only the modules you need (e.g., Sales or Business Central) and scale or add capabilities as business requirements grow, keeping licensing costs predictable. Velosio Want to focus on a specific module, like Sales or Finance? Yes What did you like least about Dynamics 365? While Microsoft Dynamics 365 is powerful, several persistent challenges often frustrate administrators and end-users: Licensing Complexity & Cost Overhead: Navigating Microsoft’s tier structures, base vs. attach licenses, and user minimums can be confusing. As organizations scale or require advanced capabilities across multiple modules, costs add up rapidly. Steep Learning Curve & Configuration Overhead: Because it is designed to cater to enterprise-scale needs, out-of-the-box setups rarely fit specific business workflows without substantial custom configuration, entity setup, or developer involvement. Storage & Data Quotas: Dataverse storage (database, file, and log capacity) can get expensive quickly as transactional data, activity histories, and attachments grow over time, leading to unexpected storage overage costs. UI/UX Performance Lag: Despite continuous updates to the Unified Interface, users occasionally experience slower load times, complex menu navigation, and latency issues during heavy data processing or when running customized scripts. Want to look into strategies for optimizing Dynamics 365 licensing costs? Yes Describe your overall experience with Dynamics 365 Overall, Microsoft Dynamics 365 is best characterized as a high-capability, enterprise-grade framework rather than a simple out-of-the-box software tool. Its value depends heavily on an organization’s size, technical maturity, and existing tech stack. Dotsquares The Core Strengths Unification at Scale: Unifying CRM and ERP processes into a single ecosystem (powered by Microsoft Dataverse) eliminates data silos and provides a single source of truth across sales, customer service, operations, and finance. 1Rivet Ecosystem Synergy: Its seamless integration with Microsoft 365 (Outlook, Teams, Excel), Power Platform (Power BI, Power Automate), and Copilot AI enables smooth workflow automation and familiar user adoption. Dotsquares Flexibility & Extensibility: Its modular design means organizations can start with specific business units (like Sales or Business Central) and scale up capabilities as business logic demands. ERP Software Blog The Practical Friction High Barrier to Entry: Getting full value out of the platform requires significant investment in implementation, change management, and customization. Out-of-the-box setups rarely suffice for complex real-world operations. Dotsquares Cost & Overhead: Licensing models, add-on features, and Dataverse storage fees can compound quickly, making total cost of ownership (TCO) higher than initially anticipated. Performance & UX Dynamics: The enterprise scale of the platform can occasionally lead to complex UI navigation or latency issues when running custom, script-heavy processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Dynamics 365 stands out for several key capabilities that make it a compelling platform for organizations: 1) Unification of CRM and ERP 2) Native Microsoft 365 & Power Platform Ecosystem Integration 3) Copilot & AI Integration #### Cons While Microsoft Dynamics 365 is powerful, several persistent challenges often frustrate administrators and end-users: 1) Licensing Complexity & Cost Overhead 2) Steep Learning Curve & Configuration Overhead 3) UI/UX Performance Lag 4) Storage & Data Quotas --- ### Dynamics 365 Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been positive. It has a lot of useful features that help to manage and organize business information more efficiently and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Dynamics 365 is that it has the ability to combine various business functions into one platform. As a result, this makes it easier to manage workflow. #### Cons What I like least about Dynamics 365 is that it has a lot of features and settings which has taken time to learn in order to use it efficiently. --- ### Microsoft dynamics 365 refreshed review - Overall rating: 4/5 - Reviewer: Benjamin H. - Industry: Banking - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd definitely have to say that it's overall just really a very good app with the obvious drawbacks though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I'd definitely have to say that it's overall just really everything about it except for quite a few thing actually though. #### Cons I'd definitely have to say that it's overall really sometimes when i want it to perform certain actions it either takes to long or can't do it P. --- ### My experience with Dynamics 365 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dynamics 365 brings all your business data together in one connected system, which makes daily operations smoother. I like how the modules integrate so you can move from sales to invoicing to reporting without losing context. #### Cons Some areas feel complex when you’re first learning the system. A few advanced features require extra setup time and can be overwhelming for new users. --- ### My customer service management tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Dynamics 365 Customer Service to keep track of my customer requests, follow up on cases, and manage the different interactions I have throughout the day. Having customer information and case history in one place helps me avoid losing important details. #### Cons The platform can feel quite complex when you first start using it. I had to spend some time understanding the different menus, workflows, and settings before I felt comfortable.ervice team with simple needs, the number of available options can sometimes feel excessive. --- ### Solid but a bit clunky - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I love how Dynamics 365’s sales pipeline view automatically updates when a customer replies to an email, letting me see next steps without switching tabs. It keeps my daily follow‑up list fresh and saves me a few minutes each morning, which is a real win in my busy workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The integration with Power Automate is pretty solid; it lets us trigger workflows from email to task creation in minutes. The dashboard updates in real time, so I can see pipeline changes instantly, and the reporting tools are straightforward to set up without extra training. #### Cons Sometimes I had to dig through forums for a single field explanation. Also, the initial setup wizard is a touch slow, and the UI feels cluttered when you try to navigate between modules, which slows me down a bit. --- ### Powerful, Reliable, and Easy to Manage Business Operations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a great experience with Dynamics 365. It’s easy to use, keeps sales and invoicing organized, and makes tracking transactions much easier. The platform is reliable, and customer support has been helpful whenever I needed it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I’m really happy with Dynamics 365. It’s easy to use, offers good value for money, and makes invoicing and sales management much more organized. Banking and transactions are easy to track, and I haven’t faced any major bugs. Customer support is also helpful when needed. #### Cons The only downside is that some features can take a little time to learn, especially for new users. Once you get familiar with it, the overall experience is really good. --- ### Enterprise Powerhouse with High Complexity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an absolute powerhouse for large-scale enterprises seeking data unity, though maximizing its full potential requires significant time, budget, and dedicated IT resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Deep, native integration across the entire Microsoft ecosystem. Highly customizable modules tailored to complex business logic. Powerful built-in AI insights and advanced predictive analytics. #### Cons Extremely steep learning curve for average daily users. Prohibitively expensive implementation and consulting partner fees. --- ### Dynamic Tools with Dynamics 365 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been really positive. It’s a useful platform that keeps customer information, tasks, and business processes organized in one place. I like how flexible it is and how many features are available to make everyday work easier. It took a little time to get familiar with everything, but once I got the hang of it, things became much smoother. Overall, Dynamics 365 has helped make work more organized and efficient, and I’d definitely recommend it to businesses looking for a solid all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 has been a really solid tool overall. I like how it brings different business functions together in one place, which makes keeping track of customers, tasks, and data much easier. The interface is pretty straightforward once you get familiar with it, and there are plenty of features to help streamline everyday work. It also feels flexible enough to fit different business needs without being overly complicated. There’s a bit of a learning curve at first, but once you get the hang of it, Dynamics 365 can save a lot of time and make work feel much more organized. #### Cons One downside of Dynamics 365 is that it can feel a little overwhelming at first. There are so many features and settings that it takes some time to figure out where everything is and how to use it efficiently. It can also take a bit of effort to customize it for specific business needs. Once you get familiar with the system, though, it becomes much easier to use. --- ### Powerful Platform That Delivers, but Requires Investment to Get Right - Overall rating: 4/5 - Reviewer: khyan a. - Industry: Retail - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. #### Cons The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. --- ### Powerful but hard to fully utilize without dedicated resources - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered ai insights icon chrome icon google docs icon Dynamics 365 is a powerful platform that we're honestly probably only scratching the surface of given our resources and team size. It works for what we're using it for across our retail operations and donor tracking, but it's the kind of tool that rewards organizations who have the bandwidth to really invest in it. Which isn't always easy for a nonprofit. We make it work, but there's a gap between what it can do and what we're actually getting out of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected. For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational activity without having to pull from multiple sources. When it's configured right it can handle a lot. #### Cons The complexity is the real barrier. This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and configure it properly. For a nonprofit our size it can feel like a lot of overhead for what we actually need it to do day to day. Customizing it to fit our specific workflows has also taken more time and outside help than we anticipated going in. --- ### 365 work solutions - Overall rating: 5/5 - Reviewer: Dhruv S. - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. #### Cons Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. --- ### D365 is the Complete Solution for Pro Services - Overall rating: 4/5 - Reviewer: Eric T. - Industry: Telecommunications - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. #### Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. --- ### Dynamics 365! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All goods so far! Been with company who's using the software for over 4 years and still meeting our expectation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Still reliable, easy to be customized, able to create the view the way the dashboard we wanted to see. #### Cons I think some major update with feature take a little more time compare to the other we have used such as Monday.com but still better than the other platforms --- ### Very Good Customer Relationship Management Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers whilst also keeping an audit of conversations and documents for audit purposes. Being an IT administrator the thing I like most is how easy it is to delegate permissions to people within our business to control their level of access to certain environments within dynamics 365. #### Cons There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. However this is not a big deal as we have developed ways to get around this / resolve this when it occurs. --- ### Endless Possibilities with Dynamics 365 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. #### Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. --- ### Microsoft Dynamics 365 review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with dynamics has been good, however when given to third parties such as auditors it can be a struggle due to the complexity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 is a fully comprehensive accounting system which has a variety of unique features which makes it stand out. #### Cons My least favourite part of Dynamics is how overly complex it can be for new beginners. The system is designed for experienced accountants only. --- ### It’s amazing how well it performs for our day to day needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The reason why we use it is to perform multi-entity accounting and I no longer need to create a million different spreadsheets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It worked fine, big time relief. Reports are literally just a click away and connect directly into our bank account. Additionally, the AI automated billing coding functions properly and I’m simply shocked it doesn’t screw up the data entry. #### Cons However, editing simple transactions take an awful lot of mouse clicks to simply correct one small typo. The Fixed Asset Module is weird, it appears to be something that was developed back in the ages. ---