--- title: "Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) / Dynamics 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/106335-Dynamics-365/) Reviews [Alternatives](https://www.softwareadvice.com/product/106335-Dynamics-365/alternatives/) # Dynamics 365 User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 5,847 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 3,059 reviews (52%) - 4 stars: 2,099 reviews (36%) - 3 stars: 561 reviews (10%) - 2 stars: 95 reviews (2%) - 1 star: 33 reviews (1%) ### Most mentioned pros - With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. - It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. - I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. ### Most mentioned cons - There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. - Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry. - There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. ## Dynamics 365 customer reviews Showing reviews 1-25 of 5,847 (page 1). ### Comprehensive and Scalable, but Demands Dedicated Resources - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is an exceptionally capable suite for mid-market to enterprise organizations that already rely heavily on Microsoft tools. For smaller teams or simpler workflows, its complexity and setup demands can outweigh the benefits. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seamless connectivity with Microsoft 365, Outlook, Teams, and Power BI eliminates data silos and streamlines daily communication. #### Cons The depth of features and extensive configuration options make onboarding and daily navigation challenging for non-technical users. --- ### My experience with Dynamics 365 - Overall rating: 4/5 - Reviewer: Christopher C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dynamics 365 brings all your business data together in one connected system, which makes daily operations smoother. I like how the modules integrate so you can move from sales to invoicing to reporting without losing context. #### Cons Some areas feel complex when you’re first learning the system. A few advanced features require extra setup time and can be overwhelming for new users. #### Reasons for switching to Dynamics 365 I switched because Dynamics 365 offered stronger integration across sales, invoicing, and customer data. It also provided more flexibility as the business grew, making it easier to manage everything in one system. --- ### Dynamics 365 review - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Integration with legacy systems is labor-intensive and requires too many clicks to execute simple operational tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros microsofot 365 its literally the gold standar of the industry, I have literally worked with it all my life, I guess that the same for 70% or 80% of all people literally. So its really a product I colndt live without it. #### Cons learning curve and interface is complex and sometimes experiences latency when processing large data volumes --- ### Stick with Salesforce or Hubspot - Overall rating: 2/5 - Reviewer: Evan L. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It was terrible. With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. Dynamics 365? Yikes - switch between multiple windows from Business Central to Dynamics 365 and back. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that it brought a CRM into the whole M365 Platform. The sales funnel was decent as well, but not great. #### Cons Where do I begin? As someone who used Salesforce for 10+ years, I had no idea how badly an awkward CRM can mess up your entire sales cycle. #### Reasons for switching to Dynamics 365 Our company was bought out by a company with PE money behind it and made decisions without consulting us. --- ### A Robust Microsoft Platform for Business Management - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Dynamics 365 has been very positive. It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams. The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers. Overall, Dynamics 365 has become an important part of our daily operations, helping us improve efficiency, visibility, and decision-making across the business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Dynamics 365 is its ability to bring together financial management, sales, and business operations within a single platform. It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently. The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform. We have also had a positive experience with customer support whenever assistance was needed. Overall, Dynamics 365 offers excellent value for money for organizations looking for a comprehensive business management solution that can scale as their needs grow. #### Cons While Dynamics 365 is a powerful platform, it has a steeper learning curve than many other business applications due to its extensive functionality and customization options. Initial setup and configuration can take time, and users may require training to make the most of its capabilities. We have also experienced occasional performance issues, particularly when working with large datasets or complex reports. In addition, some advanced features and integrations may require additional licensing, which can increase the overall cost as business needs grow. That said, these drawbacks are outweighed by the platform's flexibility, comprehensive feature set, and the efficiency it brings to managing business operations. --- ### Sales and business operation tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered All in all my experience with Dynamics has been very good. Although it was difficult to work with initially but gets improved with time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most impressive feature of Dynamics for me is it's sales management capabilities. It allows to track the leads and also helps managing customer relationship better all organized in one place. The built in feature of invoicing insanely simplified the billing work and integration with banks and making transactions made financial tracking easy. Also the tool is worth every penny for the features it provide for a well organized and managed business. #### Cons The learning curve for this tool can be a little challenging as it may feel confusing and tough for the new users but gets easy with regular use and time. Also occasional bugs and issues might be irritating at times especially after the updates. The customer support is generally helpful but the solutions take bit time. --- ### Dynamic Tools with Dynamics 365 - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been really positive. It’s a useful platform that keeps customer information, tasks, and business processes organized in one place. I like how flexible it is and how many features are available to make everyday work easier. It took a little time to get familiar with everything, but once I got the hang of it, things became much smoother. Overall, Dynamics 365 has helped make work more organized and efficient, and I’d definitely recommend it to businesses looking for a solid all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 has been a really solid tool overall. I like how it brings different business functions together in one place, which makes keeping track of customers, tasks, and data much easier. The interface is pretty straightforward once you get familiar with it, and there are plenty of features to help streamline everyday work. It also feels flexible enough to fit different business needs without being overly complicated. There’s a bit of a learning curve at first, but once you get the hang of it, Dynamics 365 can save a lot of time and make work feel much more organized. #### Cons One downside of Dynamics 365 is that it can feel a little overwhelming at first. There are so many features and settings that it takes some time to figure out where everything is and how to use it efficiently. It can also take a bit of effort to customize it for specific business needs. Once you get familiar with the system, though, it becomes much easier to use. --- ### A powerful enterprise tool held back by complexity and difficult licensing - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Dynamics 365 has been a mix of appreciating its powerful capabilities while struggling with its inherent complexity. It is an incredibly feature-rich tool, but the combination of an unintuitive interface and an opaque pricing model makes it a challenging solution for teams that need quick adoption and straightforward administration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Dynamics 365 is an exceptionally powerful, unified business cloud platform. I particularly value its seamless integration with the broader Microsoft ecosystem, which streamlines workflows significantly. The platform’s deep modular customization and robust scaling options make it highly adaptable to evolving business needs, allowing me to build a tailored solution that grows alongside our operations. #### Cons The platform presents a steep learning curve that requires significant time and training to master. The licensing structure is often confusing and difficult to navigate for me, making it hard to predict long-term costs. Additionally, the user interface can feel cumbersome and cluttered, frequently requiring too many clicks to complete simple tasks, which hinders overall productivity. --- ### Useful Platform, but Takes Time to Learn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros A strong point is having customer information, sales activity, and business processes connected in one system. It’s useful when you need to look back at previous interactions or see where something stands without checking several different places. The Microsoft integration is also convenient if your team already works with their other tools. #### Cons There’s definitely a learning curve. Some screens have a lot of fields and options, and simple things can occasionally take more clicks than expected. Getting reports or workflows exactly how you want them can also take some setup. --- ### Microsoft Dynamics review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics. #### Cons Sometimes when you sync data from your app to microsoft dynamics, the data gets manipulated or saves as empty fields. --- ### Reliable Solution for Business Operations - Overall rating: 5/5 - Reviewer: Sarita S. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Dynamics 365 has been positive. It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place. The platform offers good flexibility and integrates well with other Microsoft products, which helps improve day-to-day productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 offers a wide range of business management features within a single platform, helping teams streamline operations and improve collaboration. Its integration with Microsoft tools, customizable workflows, and reporting capabilities make it easier to manage customer relationships, track performance, and increase overall productivity. #### Cons Dynamics 365 is feature-rich, it can feel overwhelming for new users because of the number of tools and configuration options available. Some customizations require additional time and technical expertise, and the initial setup process can be more complex than expected. --- ### Dynamics 365: Feature‑Rich and Transformative for Teams - Overall rating: 4/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations. Collaboration improves because teams aren’t working in silos, and having real‑time data available across modules helps with faster, more confident decision‑making. While there are moments where the interface feels dense or certain customizations require technical expertise, the platform ultimately delivers a robust, unified environment that can genuinely elevate how a business runs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem. That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools. The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to shape it around your business rather than forcing you into rigid structures. #### Cons One thing I liked least about Dynamics 365 is that its complexity can feel overwhelming at times—there’s a noticeable learning curve, especially when navigating advanced modules or configuring custom workflows. The interface, while powerful, can occasionally feel cluttered, and some tasks require more clicks than you’d expect. Additionally, performance can vary depending on the environment, and certain customizations or integrations may require more technical expertise than smaller teams typically have. --- ### Dynamics 365 Scalablity - Overall rating: 5/5 - Reviewer: Alexandra V. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Dynamics 365 is the bedrock of our company and is used constantly. Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly. There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 (D365) is our ERP that we use across our company. This software is the foundation of our sales and is a significant part of our business operations. The ability to scale based on our needs as our company has grown has been a true asset, and the cost was supportive of our company's budget. Our employees that interact with the platform report ease of use with the system and managers appreciate the reporting features. We have been able to customize the platform to meet our needs and the products we sell. #### Cons While the system is highly customizable, we have found that the more customization, the slower the platform, to the point where we went back to default. It does offer customer service, however the issues we had based on the over customization was a costly update. --- ### Endless Possibilities with Dynamics 365 - Overall rating: 5/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. #### Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. --- ### Efficient and Scalable Business Solution with Strong Microsoft Integration - Overall rating: 5/5 - Reviewer: Manish C. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Dynamics 365 has been positive. It’s a powerful and flexible solution that improves productivity and streamlines business processes when properly managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Dynamics 365 is its seamless integration with Microsoft 365, Azure, and Power Platform. It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient. #### Cons The platform can be complex to set up and customize. Licensing is relatively expensive and sometimes difficult to manage. Performance may vary in highly customized or large environments. --- ### Microsoft Dynamics 365 review - Overall rating: 4/5 - Reviewer: Lyn J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with dynamics has been good, however when given to third parties such as auditors it can be a struggle due to the complexity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 is a fully comprehensive accounting system which has a variety of unique features which makes it stand out. #### Cons My least favourite part of Dynamics is how overly complex it can be for new beginners. The system is designed for experienced accountants only. --- ### Multi-country and multi-language capable platform. - Overall rating: 5/5 - Reviewer: Sergio S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes. Furthermore, new sales projects can be activated extremely quickly in our environment. Finally, the system is highly scalable in terms of the data volumes and traffic to be managed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This platform offers good solutions for multi-country and multi-language requirements and above all, appears to be highly scalable and performance oriented. Operational support is well positioned and responsive. I'm impressed by the solution's combination of cutting-edge technology, high performance and scalability. The fast loading times and robust architecture guarantee a seamless experience even with complex B2B requirements. #### Cons Although the backend takes the extensive possibilities into account, it is currently not really self-explanatory and at first glance, somewhat brittle in its operation. --- ### Solid system - Overall rating: 5/5 - Reviewer: Arne v. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Professional system that allows for big data, good flows and lots of opportunities to continue to optimize workflows. Many important add-ons that need to be configured #### Cons Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function. --- ### the best 365 - Overall rating: 5/5 - Reviewer: Paul O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The cost is high, especially for small businesses. The implementation requires expert swell-placed . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s a very powerful solution but clearly more suited for large companies or a growing organization. than for others. #### Cons Dynamics 365 is very complete because it brings together CRM and ERP in one solution. it is integrated with Microsoft (Teams, Excel, Outlook). so that connection is a huge strong point. --- ### Powerful and Flexible Platform with a Learning Curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Dynamics 365 has been positive. While there is a learning curve and some complexity, its powerful features, flexibility, and ability to centralize business processes make it a valuable tool for improving efficiency and decision-making. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Dynamics 365 is how it unifies CRM and ERP into one platform, making it easy to manage operations and customer data in one place. It’s flexible, customizable, and provides useful insights through its built-in analytics #### Cons What I liked least about Dynamics 365 is that it can feel complex and overwhelming at times, especially during the initial setup and learning phase. Customization, while powerful, can require technical expertise, and performance can occasionally be slow depending on the configuration. --- ### Good value but can be difficult to use - Overall rating: 5/5 - Reviewer: Abbas K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Great productivity suite. Can capture almost any idea or or process through Dynamics 365. Would highly recommend to anyone #### Cons Quite expensive, and the cost again increased this year. Can be hard to pick up if you're doing it for the first time. --- ### One CRM to rule them all - Overall rating: 4/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics gives a plethora of out of box functionality that is immediately structured in a way you can easily understand if #### Cons Most of the customizations needed to truly make it your own require JavaScript experience, although some functions can now be handled in PowerFX formulas --- ### Dynamics 365 Sales Is a Strong Performer - Overall rating: 5/5 - Reviewer: David L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. #### Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. --- ### Hard work but worth it - Overall rating: 4/5 - Reviewer: Emily E. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I basically found that it’s a powerful system, but not one you can just pick up and run with. Once it’s set up properly and everyone knows what they’re doing, it works really well and there’s loads of potential there if you’re a medium or large business that wants everything under one roof. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how it pulls everything together in one place. You don’t have to jump between loads of separate systems because sales, marketing, finance, etc are all connected. It obviously works great with Microsoft tools too, so using Excel or Teams alongside it feels natural. The customisation options are solid as well; you can tailor it to fit your specific processes. #### Cons It’s definitely not the easiest thing to learn. Some parts feel quite jarring, and you’ll probably need training or support to get the most out of it. It can also get expensive, especially if you’re adding lots of modules or users. I wouldn’t recommend it for a small team unless you really need that level of functionality. --- ### Complex but great tool - Overall rating: 4/5 - Reviewer: melissa l. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its a great value for your money, alot of neet features, not very many bugs pr issues. Simple to use. #### Cons The cost is a bit high and it can be diffucult to use depending on what you need it for.It also depends on microsoft can be a bit challenging ## More reviews [Next reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/?page=2) --- Dynamics 365 Reviews, Pros and Cons - 2026 Software Advice