# Groove Software Reviews, Demo & Pricing - 2026 > Review of Groove Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/110166-Groove --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Groove Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/110166-Groove/reviews/)[Alternatives](https://www.softwareadvice.com/product/110166-Groove/alternatives/) # Groove 2026: Benefits, Features & Pricing Wondering if Groove is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Groove 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Pricing Starting at $29.00 per month ### About Groove Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter. Wondering if Groove is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Groove User Interface ## Popular Groove Alternatives Main Product Groove 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Ratings Breakdown - 4.65Ease of use - 4.53Value for money - 4.68Customer support - 4.17Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Groove Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Standard $29.00 per user, per month Plan includes: - 2 Shared inboxes with email, live chat, and social channels - 1 Knowledge base site - Email management & ticketing - Unlimited help widgets - Round robin auto assignments - Standard rule automations - Satisfaction ratings & feedback - Standard reporting - API & webhook access - 40+ Native integrations Plus $45.00 per user, per month Plan includes: - 5 Shared inboxes with email, live chat, and social channels - 2 Knowledge base sites with restricted access - 10 Free lite users - Advanced rule automations - SLA management - Advanced reporting - AI summarize - AI sentiment & tagging - AI writing assist Pro $70.00 per user, per month Plan includes: - 25 Shared inboxes with email, live chat, and social channels - 5 Knowledge base sites with restricted access - 50 Free lite users - Tiered discounts - Data exports - Enterprise security - Advanced API access - Skill based auto assignment Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Groove Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Groove Alerts/Escalation Alerts/Notifications API Automated Routing Autoresponders Call Center Management Chat/Messaging Communication Management Configurable Workflow Contact Management CRM Customer Database Customer Engagement Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Drag & Drop Email Management Event Triggered Actions Feedback Management Full Text Search Inbox Management Interaction Tracking Knowledge Base Management Knowledge Management Live Chat Macros/Templated Responses Mobile Access Multi-Channel Communication Multi-Channel Data Collection Multi-Language Negative Feedback Management Performance Metrics Prioritization Project Management Queue Management Real-Time Chat Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search Search/Filter Sentiment Analysis Service Level Agreement (SLA) Management Social Media Integration Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Ticket Management Widgets Workflow Management WYSIWYG Editor ## Groove Integrations GitHub Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 13 integrations ## Groove User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 29% 3 3% 2 3% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.7 Functionality 4.2 Josh T. Verified reviewer Used daily for more than 2 years Review source Reviewed April 2018 Useful and easy to use! 5 We are helping to solve the issues that clients get when using their websites. It's been a great way to keep on top of problems that are being reported. Ratings Breakdown 5 Ease of use 4 Functionality Pros: It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients. Cons: The user interface can be slow sometimes to use, but I think they are doing a refresh soon so hopefully that will solve it. Read More BB Brendon B. Verified reviewer Apparel & Fashion 11-50 employees Used daily for less than 2 years Review source Reviewed July 2018 Simplified ticketing for small teams 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Groove has some great features: Mailboxes (with assigned teams) with incoming email addresses for different topics, canned replies, tagging, assignment, email notifications. The interface is intuitive even for my veteran staff, and the Zapier integration is a bonus! Cons: Groove lacks customizable embeddable web forms, so you are stuck with their big green "?" or a workaround via email Zapier. Reporting could be better - more details helps managers make better-informed judgements about staff performance. Read More AK Ash K. Computer Games 11-50 employees Used daily for less than 2 years Review source Reviewed January 2018 Longing for more features and better metrics 3 Much better than simply using e-mail for support. It allows us to track some basic metrics and keeps things orderly. Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 1 Functionality Pros: Groove is easy to use and has a clean interface. It's quite simple to make additions to both canned responses and your knowledge base. You can make rules to send things to various folders, which is nice. It has integration with our NPS software (Delighted). Cons: Groove lacks a significant amount of features. You can only view metrics based on pre-determined periods of time and you cannot adjust on a custom range. You have no easy way to view how many tickets an agent answered in the prior day. You can't pull random tickets for QC. You can't add tags to your knowledge base articles. Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend. You can't set "office hours" so that you'll automatically send a different auto-reply based on whether you're in the office or not. Read More Martin B. Verified reviewer Computer Software Used unspecified for less than 6 months Review source Reviewed September 2015 The most easy to use and transparent support app 5 We've been switching from our previous (free) support system over to a new one lately. After testing a dozen of different services in process, we instantly fell in love with Groove in just a few days of live usage – especially with the clean and modern interface and the knowledge base functionality. Even though Groove lacks a few minor features, we've been informed they are on the roadmap already. In addition to this, Groove's got the most responsive and friendly team we've ever encountered, which is great and makes a lot of sense for a company creating a support system. Definitely not going anywhere anytime soon! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: \- Clean and modern interface - Awesome knowledge base functionality - Great support and development team - Overall ease of use - Lots of integration possibilities - Best value for money Cons: We've missed a few features from our previous system, such as a possibility to split tickets and a more functional rich text editor. However, the guys at Groove promised us they're planning to get this into one of the next releases :) Read More Tim B. Verified reviewer Education Management 2-10 employees Used unspecified for less than 12 months Review source Reviewed April 2016 Pretty good, give it a try. 4 I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support Pros: Support Tickets Easy to get started Good support response Cons: KB hard to customize Not seeing improvements lately to KB Read More Piyush P. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed May 2017 The only helpdesk you need for your SaaS Business 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to setup. Multiple inboxes and ticket handling. Widget to include knowledge base into the web app.They have good decent integrations like facebook, twitter, slack. Cons: Can't show related articles when you open any article in the knowledgebase section. Layout customization could have been easier. Read More Saminu E. Verified reviewer Publishing 2-10 employees Used daily for less than 6 months Review source Reviewed August 2019 I loved how Groove works/ 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I got to use Groove for some months before the company I work for decided to switch to another software. I've never had a single issue using Groove and I missed it. Cons: None that I know of. Groove is a really cool software. Read More Michael C. Verified reviewer Consumer Goods 11-50 employees Used monthly for less than 2 years Review source Reviewed October 2018 A service-ticket platform with loads of features! 4 Groove lets us get feedback from our users when something isn't working and allows multiple people to work on a single issue with notes and actions tracked within the service. Ratings Breakdown 4 Ease of use 4 Functionality Pros: The ability to track customer service tickets within our team, and get notified when a ticket is submitted via slack integration Cons: Currently, Groove is meeting all of our needs as a ticketing platform, Read More David H. Verified reviewer Online Media 2-10 employees Used monthly for less than 12 months Review source Reviewed August 2016 Inexpensive FAQ platform 4 we use groovehq purely for managing our FAQ. it's very inexpensive to have a single-user account and handle the FAQ. most of our cs issues happen within our facebook fan page so we haven't used the CS component much. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: ticket-based cs management easy to setup, inexpensive faq platform Cons: does not have bulk mailing with templates Read More Chris D. Verified reviewer Computer Software 11-50 employees Used other for free trial Review source Reviewed January 2019 Decent helpdesk software 5 Great tool overall. Improves our response time. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Good UI - clean, simple East to use Value for money Cons: Nothing negatvie I can think of currently. More integrations possibly needed. Read More Showing 1 - 10 of 87 Reviews [See All Reviews](https://www.softwareadvice.com/product/110166-Groove/reviews/) ## Groove Popular Comparisons [Salesforce Sales Cloud vs Groove](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110166-Groove/)[Zendesk Suite vs Groove](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110166-Groove/)[LiveChat vs Groove](https://www.softwareadvice.com/compare/27068-livechat/vs/110166-Groove/)[LiveAgent vs Groove](https://www.softwareadvice.com/compare/109980-liveagent/vs/110166-Groove/)[Freshdesk vs Groove](https://www.softwareadvice.com/compare/110166-Groove/vs/110247-freshdesk/)[Milvus vs Groove](https://www.softwareadvice.com/compare/110166-Groove/vs/246233-milvus/)[HelpDesk vs Groove](https://www.softwareadvice.com/compare/110166-Groove/vs/150799-helpdesk/)[Tidio vs Groove](https://www.softwareadvice.com/compare/110166-Groove/vs/157633-tidio-chat/)[Intercom vs Groove](https://www.softwareadvice.com/compare/110166-Groove/vs/378292-intercom/) [Compare All Alternatives](https://www.softwareadvice.com/product/110166-Groove/alternatives/) ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **5** times Stuck Between Options? 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