--- title: "The Edge Software Reviews, Demo & Pricing - 2026" description: "Review of The Edge Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/1109-EDGE/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / The Edge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # The Edge Review From $3,500/one time 1 plan Wondering if The Edge is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview The Edge 4.2 [(15)](https://www.softwareadvice.com/product/1109-EDGE/#reviews) Pricing Starting at $3,500.00 one time ### About The Edge The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types. Inventory management is one of the applications that provide features such as bar code scanning and integration that makes it easy for users to add, manage, and track products in the system and on the shelves. The EDGE's marketing tools help in building customer relationships. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates. The EDGE offers an integrated suite that includes point of sale, inventory management, customer management, and e-commerce applications. The system interfaces with quickbooks Pro for intuitive accounting. The software is built on the Microsoft.NET platform and is installed directly on the computer system. Do you work for The Edge? [Manage this product listing](https://www.g2.com/products/abbott-jewelry-systems-edge/claim_requests/new?auto=true) Wondering if The Edge is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. ## The Edge User Interface ## Popular The Edge Alternatives Main Product The Edge 4.2 [(15)](https://www.softwareadvice.com/product/1109-EDGE/#reviews) Ratings Breakdown - 3.67Ease of use - 3.67Value for money - 3.80Customer support - 4.27Functionality Pricing Starting at $3500.00 one time Get Price Alternative Product [The Jewel Software](https://www.softwareadvice.com/retail/the-jewel-software-profile/) 4.9 [(47)](https://www.softwareadvice.com/retail/the-jewel-software-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.91Value for money - 4.98Customer support - 4.77Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [wJewel](https://www.softwareadvice.com/retail/wjewel-profile/) 4.8 [(73)](https://www.softwareadvice.com/retail/wjewel-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.84Value for money - 4.87Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(729)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.62Value for money - 3.63Customer support - 3.76Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [PIRO Fusion](https://www.softwareadvice.com/retail/piro-fusion-profile/) 3.8 [(4)](https://www.softwareadvice.com/retail/piro-fusion-profile/#reviews) Ratings Breakdown - 3.25Ease of use - 3.33Value for money - 3.75Customer support - 3.50Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [RepairDesk](https://www.softwareadvice.com/retail/repair-desk-profile/) 4.7 [(245)](https://www.softwareadvice.com/retail/repair-desk-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.60Value for money - 4.75Customer support - 4.64Functionality Pricing Starting at $99.00 per month Get Price ## The Edge Pricing and Plans Starting price: $3,500.00 one time Free Trial Free Version Basic $3,500.00 one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## The Edge Features - Popular features found in Retail POS System Barcode/Ticket Scanning Gift Card Management Inventory Management Pricing Management Returns Tracking Sales Reports Touch Screen - More features of The Edge Accounting API Commission Management Customer History Customer Management For Jewelry Stores Inventory Tracking Multi-Store Repair Tracking Retail Inventory Management Supplier Management ## The Edge User Reviews ## The Edge customer ratings - Overall rating: 4.2/5 - Total reviews: 15 ### Rating distribution - 5 stars: 7 reviews (47%) - 4 stars: 6 reviews (40%) - 3 stars: 1 reviews (7%) - 2 stars: 1 reviews (7%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.7/5 - Customer support: 3.8/5 - Functionality: 4.3/5 --- Have you used The Edge and would like to share your experience with others? ### Edge reviews - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall best experience with edge as i am using from more than 3 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most about edge is it is user friendly for searching anything.The UI is good and I am using to check the responsiveness of my website which is helpful to me. #### Cons Nothing as of know.For searching anything and checking the responsiveness of website purpose i am using edge.So cant find any issues. --- ### Quality product, but you are strongly directed into their structure - Overall rating: 4/5 - Reviewer: Leigh M. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been good. We have implemented some additional structure that we were arguably missing before implementation, there are features that did not exist or did not work well in our prior platform (trade-ins, gift certificates, etc) that work much better in The Edge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The feature set is strong, the pricing is good not front running. The forced structure can be both a benefit and a detriment, as there is less flexibility than might be nice, but it also forces structure that is quite possibly needed. #### Cons The migration from our original platform to The Edge was sold as a service that could / would be guided by the company, while it was, there were more components that did not migrate than were expected and the automated portion of the process (which you pay for, was not as automated as expected). #### Reasons for choosing The Edge As described in the section about why we switched, The Edge appeared to be at least as good an upgrade and appeared to offer superior support. We also had the opportunity to takeover an existing implementation as a result of another business in our industry closing down, which offered a cost benefit. #### Reasons for switching to The Edge The old platform was no longer upgradeable, even the new version would have been a full scale migration, not an upgrade and the support we been receiving was not sufficient to warrant going thru the process. --- ### Maybe something great 20 years ago. Now a shell of it's former self - Overall rating: 2/5 - Reviewer: Sagan W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I took over the business we used them. But found them to be extremely unhelpful whenever there was issues with their software that we were paying them for. They didn't have an easy way to move my company to the next step in it's evolution. And only wanted more and more money from me to solve problems they created. It was not at all a good experience, and even if we ever switch to another POS, (unlikely) it will never be back to the Edge. I will never recommend them to another jeweler. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It works fairly well for the niche industry we are in (Jewelry) hence why it is the industry standard #### Cons Constant crashes, unhelpful customer support, they have given my number out to other companies to harass me, and predatory pricing structure --- ### The Edge For Jewelers - Overall rating: 4/5 - Reviewer: Kate H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I love the Edge. The customer service is great. The client management features as well as the integration with clientbook is on par. They also work directly with our website platform. (Punchmark) #### Cons The interface is dated but other than that, I can't complain! I would love to see a redesign. --- ### Great Product for Commercial Roofing - Overall rating: 5/5 - Reviewer: MICAH T. - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Edge is the first and only estimating software I've used for our roofing company. I went to Florida for the 4-day training and learned the ins and outs, then I worked alongside our senior estimator for extensive practice. It took a couple months for it to become an easier, smoother experience. The databases are very well established with current roofing manufacturers. There are great features that can be utilized for each trade as well as job costing reports. All in all, I'm very pleased with The Edge. Although, I did have a more thorough training due to the fact that our senior estimator has used The Edge since MS DOS! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Edge has many features to be utilized for whatever trade you're in. Customer support has always helped us out with any features we may have forgotten how to use. So many features to use. #### Cons The Edge has so many features and so many ways to tweak the software that it can be difficult to learn the program from scratch. That's not necessarily a con, but it makes it a little more intimidating to jump into. There have been very few bugs we've encountered, and those were very minor. The method version 10 used for saving and backing up files is a bit confusing if you ever need to use those files, but customer support can always help. --- ### This is a great inventory software program. - Overall rating: 5/5 - Reviewer: Lisa L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We enter all the inventory into this software and it is integrated with QuickBooks. We are able to do inventory counts really easy through The Edge. It will then tell you what you are missing (hopefully none) and give you an accurate count. We also use it for our Point of Sale. Any sales we are able to run through The Edge and our merchant account is integrated also. We are able to run A LOT of different reports to give us the information that we need for our inventory purposes. They are always working on new updates to keep everything current. They are always available if you need any help or just have a general question. #### Cons It's not really a bad thing, but sometimes you have to wait for The Edge to fix an issue and that can be time consuming sometimes. That could just be me being impatient. :) --- ### EDGE As a Secure Way To Store Sensitive Information - Overall rating: 5/5 - Reviewer: Flor F. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and everyone who has secured opportunity to access find it very time saving to grab data or information whenever needed. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform. #### Cons I did not find a tutorial, learned on my own figuring out. Overall, EDGE is still a good way way to collaborate information. --- ### Easy store management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ease of having everything in one program is great. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like being able to keep track of all aspects of my store and business in one place, from inventory to sales. #### Cons There is nothing I can think of or any problems I have had with this program. Everything had been great so far. --- ### Worst support ever! - Overall rating: 3/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered In the early days it was great. Very stable and problem free. Now it has constant updates to fix issues but these updates seem to cause more problems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros In the early days, it's reliability. Boy has that changed! #### Cons Terrible Customer service. Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable. --- ### Not good not bad - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had better experience with different platform product than Edge. Some aspects are good but the overall is not easy enough to get through. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like the fact it show us when an action needs to be completed for the customer. The inventory aspect is also pretty wise and I like that. #### Cons It is too complicated in different point of view. You have to link orders, it is not easy to see through each sales from each associate... --- Showing 1 - 10 of 15 Reviews Load More Reviews ## Other Top Recommended Retail POS System Software [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.1** (554) Recently recommended **25** times [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (581) Recently recommended **23** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (729) Recently recommended **20** times [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) **4.1** (134) Recently recommended **19** times Stuck Between Options? Our experts can help you compare The Edge with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice