# Freshsales Software Reviews, Demo & Pricing - 2026 > Review of Freshsales Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/113796-Fresh --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Freshsales Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/)[Alternatives](https://www.softwareadvice.com/product/113796-Freshsales/alternatives/) # Freshsales 2026: Benefits, Features & Pricing Wondering if Freshsales is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshsales 4.5 [(621)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Pricing Starting at $11.00 per month ### About Freshsales Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks. Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and maintain a product catalogue with pricing, discount and tax information. It offers a host of features like customizable email templates, sales goals management, predictive contact scoring, sales forecasting, audit logs, role-based access and more. Additionally, administrators can view and track KPIs, teams’ performance, sales, client communication and other data via the analytics dashboard. Freshsales facilitates integration with numerous third-party applications such as Microsoft Outlook, PandaDoc, Xero and more. It is available on monthly/annual subscriptions and support is provided via phone, email and other online measures. Wondering if Freshsales is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Freshsales User Interface ## Popular Freshsales Alternatives Main Product Freshsales 4.5 [(621)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Ratings Breakdown - 4.40Ease of use - 4.42Value for money - 4.42Customer support - 4.39Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4462)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(731)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.49Customer support - 4.50Functionality Pricing Starting at $7.00 per year Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(596)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price ## Freshsales Pros and Cons We analyzed 621 verified reviews for Freshsales to find out what actual users really think. Select to learn more Intuitive And Accessible Design Freshsales features a user-friendly interface available across web and mobile devices. Its intuitive layout, clear navigation, and accessible documentation make onboarding and daily use straightforward for both small teams and larger organizations. Centralized Sales Tracking Tools Freshsales offers a comprehensive CRM platform for managing sales pipelines, customer relationships, and team productivity. Automation features and cloud-based document storage help streamline sales activities, making it easier to track interactions, close deals, and maintain organized customer records. Automated Lead Prioritization System With Freshsales, users benefit from intuitive lead scoring, automated follow-ups, and easy lead capture. The platform simplifies tracking, nurturing, and converting leads, helping teams stay organized and maintain consistent communication throughout the sales process. Billing And Cancellation Frustrations Managing accounts in Freshsales is often challenging due to complicated cancellation processes, unexpected charges, and slow support responses. Users express concerns about credit card security, nonrefundable subscriptions, and difficulties switching between accounts. Inconsistent Email Syncing Issues Email integration in Freshsales can be unreliable, with frequent syncing problems, limited Gmail compatibility, and buggy templates. Users report difficulties with bulk emailing, managing spam, and organizing email threads, which can disrupt communication workflows. ## Freshsales Pricing and Plans Starting price: $11.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - Kanban View for Contacts, Accounts, and Deals - Contact Lifecycle Stages - Built-in Chat, Email, & Phone - Email Templates - Custom Fields - Sales Dashboard - Mobile App - Activity Timeline - Unique fields - 24x5 Support Growth $11.00 per user, per month Plan includes: - Web Forms - SMS & WhatsApp - Basic Workflows - Contextual Collaboration with Slack - Product Catalog - Curated Reports - Freshworks Marketplace - 1 CPQ license - Basic Call Queues - Team Inbox Read More Pro $47.00 per user, per month Plan includes: - Contact Scoring by Freddy AI - Custom Sales Activities - Auto-assignment Rules - Sales Sequences - Account Hierarchy - Multiple Sales Pipelines - Sales Emails by Freddy AI - Deal Insights by Freddy AI - Advanced Workflows - Custom Reports Read More Enterprise $71.00 per user, per month Plan includes: - Field-level Permissions - Custom Modules - Forecasting Insights by Freddy AI - Workflows for Custom Modules - Sandbox - Audit Logs - Deal Teams - Dedicated Account Manager - Everything is Free, plus Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshsales Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Freshsales A/B Testing Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Autoresponders Behavior Tracking Budgeting/Forecasting Calendar/Reminder System Calendar Sync Call List Management Call Logging Call Recording Campaign Management Campaign Planning Campaign Segmentation Case Notes Chat/Messaging Click Tracking Client Management Client Tracking Collaboration Tools Communication Management Configurable Workflow Conflict Management Contact Database Contact Management Contract/License Management CRM Customer Database Customer Engagement Customer Social Profiles Customer Support Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Management Data Visualization Deal Management Docket Management Document Management Document Storage Donor Management Drag & Drop Drip Campaigns Electronic Signature Email Distribution Email Marketing Email Response Control Email Sequences Email Templates Email Tracking Event Triggered Actions Field Sales Management Forecasting For Financial Institutions For Insurance Industry For iPad Devices For Nonprofits For Real Estate For Sales Teams/Organizations For Small Businesses For Startups Funnel Analysis Heatmaps Interaction Tracking Internal Chat Integration Key Performance Indicators Landing Pages/Web Forms Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Legal Case Management List Management Live Chat Location Tracking Marketing Automation Mobile Access Mobile App Multi-Channel Communication Multi-Currency Multivariate Testing Opportunity Management Performance Management Performance Metrics Personalization Pipeline Management Pipeline Reports Predictive Analytics Product Catalog Prospecting Tools Real-Time Notifications Recommendations Referral Tracking Relationship Tracking Reminders Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Forecasting Sales Reports Sales Trend Analysis Scheduling Search/Filter Shared Contacts Social Media Integration Source Tracking Split Testing Statistical Analysis Team Assignments Team Management Template Management Templates Third-Party Integrations Time Tracking Visual Analytics Visual Editor Web-based Deployment Web Forms ## Freshsales Integrations Freshdesk Integration rated 4.2 from 15 reviews Gmail Integration rated 4.2 from 11 reviews HubSpot CRM Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review Calendly Integration rated undefined from -1 review See all 20 integrations ## Freshsales User Reviews Overall Rating 4.5 Ratings Breakdown 5 65% 4 26% 3 5% 2 1% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.4 Customer support 4.4 Functionality 4.4 Rebacca F. Verified reviewer Staffing and Recruiting 10000+ employees Used daily for more than 2 years Review source Reviewed September 2024 Reliable and cost effective platform 4 Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product. Cons: To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here. Read More HS Harry S. Verified reviewer Accounting 11-50 employees Used daily for more than 2 years Review source Reviewed November 2025 Great software, but expensive and poor support 4 Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. Ratings Breakdown 5 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: Clean design, easy to use, and customisable with lots of useful features for daily sales management. Cons: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. Reasons for switching to Freshsales So that it would integrate with our other Fresh tools. Read More DH Dean H H. Verified reviewer Telecommunications 11-50 employees Used daily for less than 2 years Review source Reviewed December 2019 Amazing CRM Pragram 5 Many as i use this program for saving all my clients information when contacting them and making notes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it. Cons: Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform. Reasons for choosing Freshsales Because it was rated the top 10 programs Read More Amanda G. Verified reviewer Hospital & Health Care 10000+ employees Used daily for less than 2 years Review source Reviewed September 2023 FreshSales is a CRM that is easy to use and configure 4 Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar. Cons: If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name. Reasons for switching to Freshsales I've found Fresh Sales to be an excellent tool for keeping tabs on client accounts, communication history, and sales pipeline progress. The user interface is fantastic; if I forget to do something, I receive a notification reminding me to do it. Read More Becky F. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 2 years Review source Reviewed November 2023 Great customer relationship management system 4 Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. Cons: The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. Reasons for switching to Freshsales Freshsales stood out for its blend of functionality and user-friendliness. It was the obvious choice for our CRM requirements because the pricing structure was clearer and within our means. Read More MM Mathew M. Verified reviewer Financial Services 5001-10000 employees Used daily for less than 6 months Review source Reviewed July 2025 Reliable and easy to setup for use 4 Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. Cons: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. Read More AR Ashli R. Verified reviewer Luxury Goods & Jewelry 2-10 employees Used daily for more than 2 years Review source Reviewed March 2025 They Steal Your Money and Do Not Provide Quality Customer Service 1 Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. Cons: They steal your money. No refunds and terrible customer service. Read More YY Yhan Y. Verified reviewer Transportation/ Trucking/ Railroad 10000+ employees Used weekly for less than 12 months Review source Reviewed July 2025 Looking Into Freshsales 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. Cons: Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. Read More AS Ade S. Verified reviewer Banking 5001-10000 employees Used monthly for less than 2 years Review source Reviewed July 2025 Lovely interface 4 Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. Cons: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. Read More SR Subacharuka R. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 12 months Review source Reviewed February 2025 Freshsales - The Best Sales! 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Cost-effective. It has a lot of integration capabilities and very useful from the sales and marketing perspective Cons: The base plan has vey limited features when compared to the other CRM softwares. Read More Showing 1 - 10 of 621 Reviews [See All Reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) ## Freshsales Popular Comparisons [HubSpot CRM vs Freshsales](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/113796-Freshsales/)[Salesforce Sales Cloud vs Freshsales](https://www.softwareadvice.com/compare/2764-Salesforce/vs/113796-Freshsales/)[Zoho CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/392464-zoho-crm/)[Bigin by Zoho CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/392397-bigin-by-zoho-crm/)[Kylas Sales CRM vs Freshsales](https://www.softwareadvice.com/compare/113796-Freshsales/vs/216694-kylas/)[Mailchimp vs Freshsales](https://www.softwareadvice.com/compare/111921-mailchimp/vs/113796-Freshsales/) [Compare All Alternatives](https://www.softwareadvice.com/product/113796-Freshsales/alternatives/) ## Other Top Recommended CRM Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **141** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **137** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **95** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **78** times Stuck Between Options? 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