# Lucy Software Reviews, Demo & Pricing - 2026 > Review of Lucy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/119923-Lucy --- [Home](https://www.softwareadvice.com/) / [Order Entry Software](https://www.softwareadvice.com/scm/order-entry-comparison/) / Lucy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/119923-Lucy/reviews/)[Alternatives](https://www.softwareadvice.com/product/119923-Lucy/alternatives/) # Lucy 2026: Benefits, Features & Pricing Wondering if Lucy is right for your organization? Our Order Entry Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Lucy 4.5 [(32)](https://www.softwareadvice.com/product/119923-Lucy/reviews/) Pricing Starting at A$1,885.00 per month ### About Lucy Lucy is a cloud-based order processing solution designed to help small to large businesses analyze, capture and create sales orders. Features include notifications, self-service mapping, event log, SSO authentication and timeline view. The application lets wholesalers record purchase order formats and stock codes before entering the data into ERPs. The AI-enabled solution automatically scans incorrect stock codes or prices and flags them for review. Lucy creates trading partners for newly received purchase orders by setting up customer code and ERP order status. Additionally, users can highlight particular details on orders, enabling the solution to automatically add order and line items details. Lucy offers API-based and custom integration with third-party ERP systems. The solution is available on monthly subscriptions and support is offered via phone and email. Wondering if Lucy is right for your organization? Our Order Entry Software selection experts can help you in 15 minutes or less. ## Lucy User Interface ## Popular Lucy Alternatives Main Product Lucy 4.5 [(32)](https://www.softwareadvice.com/product/119923-Lucy/reviews/) Ratings Breakdown - 4.44Ease of use - 4.54Value for money - 4.76Customer support - 4.41Functionality Pricing Starting at A$1885.00 per month Get Price Alternative Product [Conexiom](https://www.softwareadvice.com/robotic-process-automation/conexiom-profile/) 4.7 [(44)](https://www.softwareadvice.com/robotic-process-automation/conexiom-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.58Value for money - 4.71Customer support - 4.48Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6051)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1310)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 4.09Value for money - 3.87Customer support - 4.17Functionality Pricing Starting at $31.10 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2045)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 3.85Value for money - 3.81Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Gofrugal](https://www.softwareadvice.com/retail/gofrugal-pos-profile/) 4.4 [(198)](https://www.softwareadvice.com/retail/gofrugal-pos-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.32Value for money - 3.95Customer support - 4.39Functionality Pricing Starting at $7.00 per month Get Price ## Lucy Pricing and Plans Starting price: A$1,885.00 per month Free Trial Free Version Standard A$1,885.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lucy Features - Popular features found in Order Entry Customer History Data Import/Export Inventory Management Invoice Creation Order Fulfillment Order Tracking Purchase Order Management Real Time Order Entry Reporting & Statistics - More features of Lucy Activity Dashboard AI/Machine Learning Alerts/Notifications API Audit Management Audit Trail Business Process Automation Conditional Logic Data Capture and Transfer Data Extraction Data Quality Control Data Replication Data Retrieval Document Automation For eCommerce For Sales Teams/Organizations Integration into Third Party Applications Machine Learning Natural Language Processing Order Entry Order Management Order Processing Recurring Orders Remote Order Entry Reporting/Analytics Rules-Based Workflow Sales Order Management Special Order Management Third-Party Integrations Workflow Automation ## Lucy Integrations NetSuite Integration rated undefined from -1 review Dynamics 365 Business Central Integration rated undefined from -1 review MYOB Acumatica Integration rated undefined from -1 review Rithum Integration rated undefined from -1 review Pronto Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review ## Lucy User Reviews Overall Rating 4.5 Ratings Breakdown 5 63% 4 31% 3 3% 2 3% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.8 Functionality 4.4 Phillip J. Verified reviewer Automotive 51-200 employees Used daily for less than 6 months Reviewed February 2022 Great solution to help scale order processing and easy implementation 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Lucy allows the team to eliminate data integrity issues and speed up repetitive order processing across hundreds of orders per day. This allows quicker turn around and reduced manual processing for the team, freeing them up to undertake higher more value-added tasks. The implementation team did a great job quickly onboard us (despite being on a new ERP) and helped to meet critical timelines. The software is easy to scale, with the ability to onboard new customers ourselves and a transparent pricing model. Cons: More in depth self-service reporting analytics (i.e. daily breakdown of orders processed over a timespan) Read More BO Bilgin O. Verified reviewer Wholesale 51-200 employees Used daily for more than 2 years Reviewed January 2021 Automating our B2B and B2C business 5 We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy. Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works. Cons: It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team. Reasons for choosing Lucy Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there. Read More DD Deja D. Verified reviewer Printing 51-200 employees Used daily for less than 12 months Review source Reviewed December 2021 Lucy review 2 There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments. Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: I like that this software is easier to use and captures more data then the previous software we used previously. Love that it lets us know about duplicate PO's that are in Netsuite, so we do not duplicate orders. Cons: Integration for new parts does not happen in a timely manner. Lucy doesn't read day. month. year format well. It doesnt read the same po's accurately. PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small. Skips lines dates, money , or stock codes. times it cant read city and state. data correction has had to be made on parts and or dates that did not capture accurately. Reasons for switching to Lucy Kofax was not longer reading customer PO's accurately and a lot more data entry correction was required to fix errors by Kofax. Read More TB Tawny B. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for less than 2 years Review source Reviewed November 2022 Excellent solution for a great price! 5 I worked with \[SENSITIVE CONTENT\] initially, then \[SENSITIVE CONTENT\] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Lucy was very easy to implement with our ERP using EDI. Cons: The only real difficulty we've had is the time zone difference being in the US. Reasons for choosing Lucy Ease of implementation and pricing were the largest decision makers. We have a complicated multiple brand structure and Lucy worked to find a solution that didn't requiring a great deal of change on our side. Read More MA Mark A. Verified reviewer Wholesale 51-200 employees Used daily for more than 2 years Review source Reviewed January 2022 Easy Processing of B2B Orders in PDF Format 5 Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy integration to our ERP. Easy for our customer service team to use, with excellent support service. Will process orders (even with 100+ lines) within a few seconds. Cons: If customers don’t use our part numbers on their invoices, it does require a bit of work to load translation for future orders. However, this can be done in bulk or as a new order are received. Reasons for choosing Lucy We are an existing customer with our e-commerce websites, our External Sales team order system. Great partner, Great support. Read More PB Praneal B. Verified reviewer Consumer Goods 51-200 employees Used daily for less than 12 months Review source Reviewed November 2022 Lucy AI - Order Processing and Memory Retention 5 Appreciate the ability of the software to process data from a PDF file. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I appreciate the capability to physically scan and process an order from a pdf file Cons: Not using Lucy at a level where this evaluation can be honest and concise . Read More AM Anna M. Verified reviewer Paper & Forest Products 51-200 employees Used daily for less than 2 years Review source Reviewed December 2021 Anna McMullens review 5 Lucy has saved so much time on entering large cumbersome orders. It has also helped with making order entry errors on product codes so much more efficient. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: This product has saved so much time with entering orders with numerous items on them. As I continue to build my data base it is more invaluable each time I use it. It was easy to integrate with my existing business processes. Cons: I have several customers who ship to the same end user. The system only seems to remember the end user the first time its used. For example, if Atlantic Plywood shipped to their customer, the system only remembers it for that customer. If I enter an order for Rugby ABP, shipping to that same end user, the options only come up for the end user under Atlantic Plywood. I then have to bypass and enter "main" for the shipping address, and change it on the quote before I transfer it to an actual order. Read More GL Gracie L. Verified reviewer Wholesale 11-50 employees Used daily for more than 2 years Review source Reviewed January 2022 My Friend Lucy 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Working the LetLucy team is a breeze. They worked with us to create a product that was specific to our needs and are always around to help with any issues that may arise (even from half way around the world). Testing was conducted for every addition to the product and issues have been few and far between since our implementation in 2019. Mapping is intuitive and Lucy learns to pick the correct map quickly. Cons: While we do wish Lucy could process other document formats, we understand the difficulty some of these provide and we appreciate how effectively she can process pdf files. Read More CF Catherine F. Verified reviewer Chemicals 51-200 employees Used daily for more than 2 years Review source Reviewed December 2021 Helpful, timesaving for large orders 4 The customer service team are very helpful, addressing issues quickly and providing ideas for future development. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: This product is used daily, therefore it was essential this could be run easily throughout varying skill levels of our team. It's easy enough to understand and can be customised well. Cons: Not all features are possible, such as ignoring lines containing delivery fees. These still have to be manually deleted. Also reporting is a little limited. Some features could be better used if mass records could be selected at once. Read More jH jezreel H. Verified reviewer Pharmaceuticals 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2022 Lucy review 4 Lucy is great for processing our purchase orders. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: it is relatively easy to use and understand Cons: lucy does freeze often causing delays in processing Read More Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/product/119923-Lucy/reviews/) ## Other Top Recommended Order Entry Software [Item](https://www.softwareadvice.com/fleet-management/item-profile/) **4.6** (16) Recently recommended **22** times [Team Procure](https://www.softwareadvice.com/scm/team-procure-profile/) **4.7** (3) Recently recommended **9** times [Procurify](https://www.softwareadvice.com/accounting/procurify-profile/) **4.6** (202) Recently recommended **8** times [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6051) Recently recommended **0** times Stuck Between Options? 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